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"reception and staff not readily available when required"

"We booked the Vulkan Wellness Panzio Hotel and arrived at 3.55pm. We were told there was a receptionist until 8 pm but no one was there. There was a notice on the door to ring. We phoned the number and were told no room was alocated to us but we had been given a room in the sister hotel. It took us some time and a number of phone calls and an email to the same person to gain the address of this second hotel due to language barriers. We arrived to thishotel and a young male receptionist told us...

"Decent rooms and decent breakfast"

"Igen! "

"Mooi nieuw hotel met een geweldig belevenis en een voortreffelijke spa!"

"Excellent location. Staff was very friendly. Thank you for a nice stay!"

"excellent hotel with great design and art, beautiful city, great neighborhood, "

"The welcome was exemplary, very friendly and helpful (even happily supplying a spare UK/EU adapter as mine was left in a Budapest cafe that day!) Everything else exactly as was needed for a very pleasant stay in a wonderful city."

"Great location - great staff - excellent place to stay"

"Perfect few nights away from the kids. Good food, nice staff, outside pool was on the colder side."

"Our room was beautiful and the location was great. "

"Probably the best hotel experience in Hungary. Very clean, new, excellent bed etc."

"It was a great place to stay- room was a bit older but it was clean and comfortable. The pool, sauna and breakfast was great. "

"Staff were really helpful. Great place to stay"

"Good location and very comfortable stay."

"The hotel is pretty run down, need a a lot of maintenance. The carpet in the room was dirty, the mattresses on the bed were worn and you sunk in them when laid in the bed. Towels were small. The bathroom was clean but one of the doors was missing from the shower cubicle and there was a piece of shower curtain hanging to replace the door. Breakfast was OK. There’s a lot to be desired for the price we paid for this room. "

"Jó elhelyezkedés, saját parkoló nagy és tiszta szoba, erkély ruhaszárítóval Az utca fronton kaptunk szobát, kicsit zajos és nincs légkondicionáló A személyzet kedves A reggeli fantáziátlan…. "