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Reviews of Hilton Garden Inn Auburn

3 out of 5
Hilton Garden Inn Auburn
74 State St, Auburn, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 463 out of 674 reviews" "
Rating 8 - Good. 150 out of 674 reviews" "
Rating 6 - Okay. 34 out of 674 reviews" "
Rating 4 - Poor. 17 out of 674 reviews" "
Rating 2 - Terrible. 10 out of 674 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Best choice for the area.
Stayed 1 night in Apr 2024

10/10 Excellent

joann

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

Marney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindest most helpful staff! Very friendly and welcoming. Really enjoyed our stay 😊
Stayed 2 nights in Apr 2024

10/10 Excellent

Elizabeth

Liked: Staff & service, amenities
I expected the pool to be available, it was not.
Stayed 3 nights in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Showing awful
Stayed 1 night in Mar 2024

10/10 Excellent

Phil

Stayed 1 night in Apr 2024

10/10 Excellent

Brandi

Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean hotel and property. Great restaurant and bar area also.
Stayed 1 night in Mar 2024

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. New, quiet and clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeniel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet
Stayed 1 night in Feb 2024

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smells like sewer gas. Sprayed cologne in the drains
Stayed 1 night in Feb 2024

4/10 Poor

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

LaGuan

Stayed 1 night in Jan 2024

8/10 Good

Lisa

Stayed 1 night in Jan 2024

10/10 Excellent

Drew, Williamsville

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Pauline DeJesus on 31 Jan 2024
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again.

2/10 Terrible

Kat

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities
The milk and juice at the buffet was spoiled and we didnt find out soon enough, both my daughter and myself were violently ill later Saturday.
Response from Pauline DeJesus, Front Office Manager on 31 Jan 2024
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2024
Response from Pauline DeJesus, Front Office Manager on 31 Jan 2024
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pauline DeJesus, Front Office Manager on 31 Jan 2024
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay in Auburn
The Hilton Garden is always a nice stay, our room was a little better for the ware, meaning the bed condition and bathroom condition were a bit warn for the hotel, but overall it was still good quality for the price and location of what we wanted.
Stayed 3 nights in Jan 2024

10/10 Excellent

KATHLEEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The hotel is very clean. All employees were very friendly.
Stayed 2 nights in Jan 2024

8/10 Good

Monica

Travelled with family
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

MaryAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Bernd, Comox

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Pauline DeJesus, Front Office Manager on 31 Jan 2024
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

James

Stayed 1 night in Nov 2023
Response from Pauline DeJesus, Front Office Manager on 13 Nov 2023
Hello James, thank you for rating your experience with us. It sounds like we may have fell short of expectations for you, and that is always disappointing for us to know that we didn't provide you with a wonderful stay.

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lack of bartenders , never behind the bar . waited for drinks or service
Stayed 7 nights in Nov 2023
Response from Pauline DeJesus, Front Office Manager on 12 Nov 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again.

10/10 Excellent

Ann Merck

Stayed 2 nights in Nov 2023

10/10 Excellent

Jordan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Pauline DeJesus, Front Office Manager on 12 Nov 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again.

8/10 Good

Carolyn

Perfectly fine. Too expensive.
Stayed 1 night in Oct 2023
Response from Pauline DeJesus, Front Office Manager on 31 Oct 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Pauline DeJesus, Front Office Manager on 31 Oct 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again.

10/10 Excellent

bill

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Pauline DeJesus, Front Office Manager on 21 Oct 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was almost across the street from a prison, so that's not a big problem, but it's not awesome either.
Stayed 2 nights in Oct 2023
Response from Pauline DeJesus, Front Office Manager on 31 Oct 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again.

4/10 Poor

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Pauline DeJesus, Front Office Manager on 16 Oct 2023
Hello Kelly, thank you for rating your experience with us. It sounds like we may have fell short of expectations for you, and that is always disappointing for us to know that we didn't provide you with a wonderful stay.

10/10 Excellent

Laurie

Travelled with partner
Liked: Amenities, property conditions & facilities
Pool was cold
Stayed 1 night in Oct 2023
Response from Pauline DeJesus, Front Office Manager on 9 Oct 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable to shops and restaurants, convenient for day trips in the area. Room was clean, staff were great.
Stayed 2 nights in Sep 2023
Response from Pauline DeJesus, Front Office Manager on 9 Oct 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again..

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Pauline DeJesus, Front Office Manager on 15 Sept 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again and we wish you safe travels.

10/10 Excellent

Cindy

Stayed 1 night in Sep 2023
Response from Pauline DeJesus, Front Office Manager on 15 Sept 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again and we wish you safe travels.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was neat to get a text right away after checking in:) the woman that made my drinks which were really cool was great! Friendly service, awesome food and awesome atmosphere. Just what a girl needed for her birthday weekend:)
Stayed 1 night in Aug 2023
Response from Pauline DeJesus, Front Office Manager on 15 Sept 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again and we wish you safe travels.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Pauline DeJesus, Front Office Manager on 15 Sept 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again and we wish you safe travels.

10/10 Excellent

Honora

Travelled with partner
Liked: Amenities
Had a wonderful stay. Signed up for Hilton Honors Program and Jessica, at the front desk, was very helpful, professional, and just a delight.
Stayed 2 nights in Aug 2023
Response from Pauline DeJesus, Front Office Manager on 15 Sept 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again and we wish you safe travels.

6/10 Okay

Mary

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from Pauline DeJesus, Front Office Manager on 15 Sept 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again and we wish you safe travels.

10/10 Excellent

Chris

Stayed 1 night in Aug 2023
Response from Pauline DeJesus, Front Office Manager on 15 Sept 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again and we wish you safe travels.

10/10 Excellent

Ruslan

Stayed 1 night in Aug 2023
Response from Pauline DeJesus, Front Office Manager on 15 Sept 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again and we wish you safe travels.

8/10 Good

Diana

Stayed 3 nights in Jul 2023
Response from Pauline DeJesus, Front Office Manager on 15 Sept 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again and we wish you safe travels.

6/10 Okay

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
The sofa bed mattress is all springs no padding making for an uncomfortable night. The breakfast buffet was cold (scrambled eggs rubbery and cold and the sausages limp and cold). Would have liked to have seen make your own waffles. Limited choice of yogurt. Fruit salad was not ripe.
Stayed 2 nights in Jul 2023
Response from Pauline DeJesus, Front Office Manager on 15 Sept 2023
Hello Sylvie, thank you for rating your experience with us. It sounds like we may have fell short of expectations for you, and that is always disappointing for us to know that we didn't provide you with a wonderful stay.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Hilton Garden Inn Auburn was excellent in every way.
Stayed 1 night in Jul 2023
Response from Pauline DeJesus, Front Office Manager on 15 Sept 2023
I am happy to hear you enjoyed your stay with us! We look forward to seeing you again and we wish you safe travels.

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay except the breakfast
Nice clean and comfortable room. My only complaint is the cost of the breakfast buffet. $30 for two people and the eggs were cold, also not much selection for this price. I have had better breakfasts which were complimentary at other hotels.
Stayed 1 night in Jul 2023
Response from Pauline DeJesus, Front Office Manager on 15 Sept 2023
Hello Katherine, thank you for rating your experience with us. It sounds like we may have fell short of expectations for you, and that is always disappointing for us to know that we didn't provide you with a wonderful stay.