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Reviews of APX World Square

4.5 out of 5
APX World Square
2 Cunningham Street, Haymarket, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 834 out of 2266 reviews" "
Rating 8 - Good. 876 out of 2266 reviews" "
Rating 6 - Okay. 326 out of 2266 reviews" "
Rating 4 - Poor. 121 out of 2266 reviews" "
Rating 2 - Terrible. 109 out of 2266 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Mary Grace

Travelled with family
Disliked: Amenities, property conditions & facilities
I expected more for the price and because they said it was 4-star. There was parking in the building for $50 per night but getting there was quite an adventure due to limited signs. Going in was very narrow and unsafe, lanes were mixed up and there was a dead rat stinking up the whole parking area. One of the TVs in the room was so small and was not working. Shower lets out a high piercing shriek when in use and temp was hard to get right. Location was very good, central and accessible to public transport, within walking distance to QVB, Darling Harbour and Chinatown. Staff who checked us in was very friendly and polite.
Stayed 2 nights in Apr 2024
Response from Chester on 9 Apr 2024
Dear Mary Grace,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Good

Andrew, Toronto

Liked: Cleanliness
Good
Stayed 1 night in Mar 2024
Response from Chester on 2 Apr 2024
Dear Andrew,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location. Great room size. Beds very hard and uncomfortable
Stayed 2 nights in Mar 2024
Response from Chester on 2 Apr 2024
Dear Raymond,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

2/10 Terrible

Nayef

Travelled with partner
Disliked: Property conditions & facilities
- Dirty cutlery and crockery - waited 30 mins for check in as the desk was unmanned
Stayed 1 night in Mar 2024
Response from Chester on 2 Apr 2024
Dear Nayef,Thank you for your review! We wish to ask for more details in order to assist you better. Did you inform our staff about the issues you encountered while at the property? APX continuously aims to better the service and facilities we extend to our guests.

6/10 Okay

Jacqui

The use of twin beds pushed together for a single person is ridiculous - I may as well have been in a single bed. The mattress(es) were cheap and uncomfortable - reminiscent of a school camp. The use of a non fitted bottom sheet means remaking the bed each day as it just comes adrift from mattress. Why is there no supply of Tea Towel or Face washer?
Stayed 4 nights in Mar 2024
Response from Chester on 27 Mar 2024
Dear JacquiThank you for choosing to stay at APX World Square and for your review! We appreciate you making us aware of your experience. We wish to ask for more details in order to assist you better. Did you inform our staff about the issues you encounter while at the property? APX continuously aims to better the service and facilities we extend to our guests.

4/10 Poor

Linley

Travelled with partner
Disliked: Property conditions & facilities
Disappointing, would not stay here again. Below the standard of other Expedia bookings at similar price points. Severely understaffed - either one person, or often, no one at reception. As a result, when the only staff member at reception was overwhelmed by checking, the luggage store was able to be accessed without supervision. Fortunately our luggage was not stolen. The staff I did meet were helpful and pleasant, but there weren’t enough staff. Needs painting and renovation, and new furniture. Marks on the walls, mould around the shower. Apartment was under stocked, eg toilet paper, cutlery, crockery. No salad bowl or cutting board. Only one pan. Possible to eat there, but not to cook. One element of the two element cooktop did not work. Ok to sleep and shower there, but that was all.
Stayed 4 nights in Mar 2024
Response from Chester on 20 Mar 2024
Dear Linley,Thank you for providing your feedback. However, we apologize for the issues you encountered during your stay. Your concerns regarding cleanliness, maintenance, noise, and service have been noted and will be addressed accordingly. We regret that we were not able to meet your expectations on this occasion. We value your feedback and will strive to improve to ensure a better experience for our guests in the future.

10/10 Excellent

Dwayne

Liked: Cleanliness, amenities, property conditions & facilities
It is close to the Sydney Opera House, Royal Botanical Gardens, and the Museum of Australia.
Stayed 5 nights in Feb 2024
Response from Chester on 13 Mar 2024
Dear Dwayne,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Eguchi

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chester on 12 Mar 2024
Dear Eguchi,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Graham

Liked: Cleanliness, property conditions & facilities
Area around the hotel, especially in the entrance was very dirty!
Stayed 1 night in Mar 2024
Response from Chester on 11 Mar 2024
Dear Graham,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

2/10 Terrible

James

Business traveller
Disliked: Property conditions & facilities
stank of cigarette smoke
Stayed 1 night in Mar 2024
Response from Chester on 5 Mar 2024
Dear James,Thank you for choosing to stay at APX World Square and for your review! We wish to ask for more details in order to assist you better Did you inform our staff about the smell while staying at the hotel? APX continuously aims to better the service and facilities we extend to our guests.

6/10 Okay

Kathy, cessnock

Travelled with family
Liked: Cleanliness, property conditions & facilities
Needs some TLC but room size was great comfy beds. Expect to hear lots of outside noise well we did on level 5. Would book again
Stayed 1 night in Mar 2024
Response from Chester on 4 Mar 2024
Dear Kathy,Thank you for sharing your feedback with us. We're glad to hear that you found our room size great and enjoyed the comfy beds. We apologize for any inconvenience caused by outside noise during your stay. Please know that we are currently in the process of renovating our units to enhance the overall experience for our guests. Additionally, for future bookings, we recommend choosing units located away from the street to minimize any potential noise disturbance. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay in the future.

6/10 Okay

Chen

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
Location is good. Bathroom shower door too narrow; water splash all over the entire bathroom, so that the bathroom floor is constantly 'flooded'
Stayed 3 nights in Feb 2024
Response from Chester on 2 Mar 2024
Dear Chen,We appreciate you making us aware of your experience. We sincerely apologize for the inconvenience this incident has caused. We continuously aim to better the service and facilities we extend to our guests. Regards,

2/10 Terrible

Deborah

Disliked: Cleanliness, amenities
Key card didn’t work after “check in”. And there was NO ONE ON SITE to help us. We screamed, knocked, begged for help. Waited for over an hour for someone to come. My children (and other guests) were stranded in the street. And they refused to refund me. HORRIBLE EXPERIENCE
Response from Chester on 28 Feb 2024
Dear Deborah,We appreciate you making us aware of your experience. We sincerely apologize for the inconvenience this incident has caused. We continuously aim to better the service and facilities we extend to our guests.

10/10 Excellent

Andi

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Chester on 27 Feb 2024
Dear Andi,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Good

Dona

Travelled with partner
Liked: Amenities, property conditions & facilities
Fun area, close to a lot of cultural and historical events. Light rail and bus practically on your doorstep. Apartment clean, could use an update. Easy check in and out.
Stayed 3 nights in Feb 2024
Response from Chester on 19 Feb 2024
Dear Dona,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

2/10 Terrible

Onchuma

Travelled with partner
Disliked: Cleanliness
I had headaches and call The staff since 9am that if it ok to check out at 11am and the staff was ok until 10 am the cleaner knocked the door so loud and say “ cleaning cleaning ”I answered “ no need to thank you” but the cleaner still shouted so loud and keep asking when I’m going to check out and got into the room I told her I will check out at 11 am I already talk to the staff. I thought she would stop and leave but no she still said “No you can’t ! you have to pay extra ! Call the staff! OMG This is the worst experience I have ever had with the cleaner at the hotel
Stayed 1 night in Feb 2024
Response from Chester on 15 Feb 2024
Dear Onchuma,Thank you for choosing to stay at APX World Square and for your review! We appreciate you making us aware of your experience. We wish to ask for more details in order to assist you better. Did you complain the issue while on the property? APX continuously aims to better the service and facilities we extend to our guests.

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Lovely and spacious. The air con was a godsend. Everything spotless and lovely people on reception. Will stay again.
Stayed 1 night in Feb 2024
Response from Chester on 8 Feb 2024
Dear Karen,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

6/10 Okay

James

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Location looked good on map but in same dodgy back street around chinatown. Check in good and easy. Rooms were very dated and desperately need some TLC with stains on the walls and ceiling, and furniture looked like stuff picked up from craigs list
Stayed 3 nights in Jan 2024
Response from Chester on 26 Jan 2024
Dear James,Thank you for your review! We wish to ask for more details in order to assist you better. Did you inform the reception about the issue while you were in the property? Nonetheless, we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests.

8/10 Good

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities
The room was clean large and well appointed good value for room rates Down side we stayed 2 nights the withheld $200 on our card at check out we were told it would be a week before the refund would be on the card
Stayed 2 nights in Jan 2024
Response from Chester on 25 Jan 2024
Dear Elizabeth,Thank you for your review. Be informed that the security bond was taken as per the terms and conditions of the bookings. The security bond is held in your account by your bank. Normally, the bank releases the bond 5 business days after you checked out. Please contact your bank and dispute the transactions. We thank you for your feedback and we look forward to serving you again.

8/10 Good

Janell

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from APXOperations on 20 Jan 2024
Dear Janell,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards, Chester

2/10 Terrible

Melissa

Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointing overall. This hotel is not suitable for guests, travelling in a wheelchair to enter the hotel, it required our disabled traveller to leave the footpath and travel about 50 m down the middle of the street on quite a steep hill in order to enter through the single curb ramp, then once in the foyer of the hotel A chair blocked the space a wheelchair needs in order to enter the left, and each time we entered or exited the foyer. We needed to move the chair out of the way. We rented two rooms with two bathrooms and laundries. Each room was for two people. Each room came with two small towels, one handtowel and one floormat. No face washers. No extra towels. Even the bedding on the beds was very limited. One thin blanket on each bed and one spare blanket per room. That was not big enough for two people in one room, the washing machine appeared to be washing the close, but when the cycle was finished, there was still litres and litres of water sitting in the drum. In that same room, the clothes dryer would not work without a Tupperware lid jammed in to keep the door closed. We transferred the washing to the second laundry, and this washing machine worked however We fell asleep while the dryer was still going, and when we woke up, the dryer had been going for almost 12 hours non-stop without turning off. Very dangerous. Very poor standard for the price we paid.
Response from Chester on 17 Jan 2024
Dear Melissa,Thank you for bringing your experience to our attention. We sincerely apologize for any inconvenience caused by this incident. Upon investigation, we found that no complaints were received during your stay on the property. We are committed to continuously improving the service and facilities we offer to our guests. In future stays, please feel free to share any concerns with our reception team, as your feedback is invaluable to us.

6/10 Okay

Angela

Travelled with family
Too noisy
Big room well equipped but very very noisy. Also not cleaned very well, hair in bathroom upon arrival. Great location but we won’t stay there again.
Stayed 3 nights in Jan 2024
Response from Chester on 16 Jan 2024
Dear Angela, Thank you for your review! We wish to ask for more details in order to assist you better. May we ask if you have complained this issue while staying at the property?Nonetheless, we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests. Regards,

10/10 Excellent

Suzanne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chester on 17 Jan 2024
Dear Suzanne,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Chester on 15 Jan 2024
Dear Megan,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards, Chester

8/10 Good

Young Ho

Travelled with family
Liked: Cleanliness, room comfort
위치는 정말좋았다. 방의 상태는 후드가 작동않되서 좀 당황스러웠다.음식냄새가 방에 가득했고 샤워후에도 축축했다. 2박3일 있었는데 매일 담배냄새때문에 아침 저녁으로 짜증났다.복도가 담배냄새로 꽉찾다.
Stayed 2 nights in Jan 2024
Response from Chester on 10 Jan 2024
Dear Young Ho,Thank you for choosing to stay at APX World Square and for your review! We thank you for providing us with valuable feedback. We appreciate you making us aware of your experience. We sincerely apologize for the inconvenience this incident has caused. APX continuously aims to better the service and facilities we extend to our guests.

6/10 Okay

Tien-Dung

Travelled with family
We choose this hotel for its location (near restaurant, grocery and transportation). Hotel id old.
Stayed 8 nights in Dec 2023
Response from Chester on 8 Jan 2024
Dear Tien-Dung,Thank you for your review! We wish to ask for more details in order to assist you better. Nonetheless, we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests.

10/10 Excellent

Bethwyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Chester on 8 Jan 2024
Dear Bethwyn,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Toni

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable in a great location
Stayed 2 nights in Jan 2024
Response from Chester on 8 Jan 2024
Dear Toni,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

2/10 Terrible

thiam seng

Disliked: Property conditions & facilities
The shower room basin is choked, can't be used. I have to brush my teeth in the kitchen sink. Shower screen cannot keep water in when taking shower and flooded onto the dry area. Not worth the money paid for.
Stayed 3 nights in Dec 2023
Response from Chester on 8 Jan 2024
Dear Thiam,We appreciate you making us aware of your experience. We sincerely apologize for the inconvenience this incident has caused. We continuously aim to better the service and facilities we extend to our guests.

8/10 Good

Mel

Stayed 1 night in Dec 2023
Response from Chester on 31 Jan 2024
Dear Mel,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

6/10 Okay

Oscar, Edgecliff

Liked: Cleanliness
The property was OK. I'd say it's 3-star quality. The first room I was given had two blinds that didn't work, plus was on a lower floor close to noisy neighbouring building with industrial aircon running constantly. The concierge didn't seem at all surprised by my complaints and quickly moved me to a better room away from the noise with blinds that worked. But the property has clearly seen better days. There were patches on the walls on both rooms where TVs had been removed from the walls, and other repairs to plasterwork that had not been finished. Was OK to crash for a night, the room and as spacious and clean, and I got it at a reduced rate. But nothing very attractive here.
Stayed 1 night in Dec 2023
Response from Chester on 26 Dec 2023
Dear Oscar,Thank you for your review! We appreciate you making us aware of your experience. We sincerely apologize for the inconvenience this incident has caused; we thank you for providing us with valuable feedback. APX continuously aims to better the service and facilities we extend to our guests.

10/10 Excellent

Aiden

Stayed 1 night in Dec 2023
Response from Chester on 23 Dec 2023
Dear Aiden,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice, modest property.
Stayed 2 nights in Dec 2023
Response from Chester on 22 Dec 2023
Dear Sarah,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Good

Julie

Travelled with family
Liked: Cleanliness
APX World Square has good sized rooms with kitchens, which are well equipped. There is also a nice pool and the location is good - near the light rail and not too far from Darling Harbour & Barangaroo. On the down side the rooms are a bit old and are not sound proof so it can be quite noisy.
Stayed 2 nights in Dec 2023
Response from Chester on 20 Dec 2023
Dear Julie,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

6/10 Okay

Teresa

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from APXOperations on 15 Dec 2023
We would like to thank you for choosing to stay at APX World Square. We reached out to you as we have noticed your rating of 6.0 on Hotels.com reviews.We would highly appreciate you may share your experience with us during your stay. Your information will help us improve the service accordingly.Please do not hesitate to contact us should you have further questions or concerns.Thank you for your support.

8/10 Good

Darren

Response from Chester on 25 Jan 2024
Dear Darren,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Good

Vivian

Liked: Cleanliness, room comfort
Spacious Room with Kitchen facility
Room is spacious. The reception is small. Hotel is not easy to be found but location is good.
Stayed 2 nights in Dec 2023
Response from Chester on 13 Dec 2023
Dear Vivian,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Good

Kris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 1 night in Dec 2023
Response from Chester on 11 Dec 2023
Thank you for choosing to stay at APX World Square We strive to provide excellent customer service in a timely manner. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good stay
Stayed 1 night in Dec 2023
Response from Chester on 9 Dec 2023
Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

8/10 Good

Jovi

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from APXOperations on 9 Dec 2023
Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again.

10/10 Excellent

THUY

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great value if you book early. Right in the middle of the CBD and thaitown. Lots of food options around. The kitchen is good too, easy check in and out
Stayed 1 night in Nov 2023
Response from Chester on 1 Dec 2023
Dear Thuy,Thank you for choosing to stay at APX World Square and for your great reviews. We are glad that you had a wonderful stay. APX continuously aims to better the service and facilities we extend to our guests. We value your patronage and look forward to the pleasure of welcoming you back again. Regards,

8/10 Good

John

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Central location, range of facilities in apartment all very satisfactory. Will consider staying again on next regular visit to Sydney
Stayed 3 nights in Nov 2023
Response from Chester on 28 Nov 2023
Thank you for your positive feedback! We're thrilled to hear that the central location and facilities of our apartment met your expectations. We appreciate your consideration for future visits and look forward to welcoming you back on your next trip to Sydney.

10/10 Excellent

Roslyn

Liked: Cleanliness, amenities, property conditions & facilities
Security entrance & felt safe indoors. Lovely to have a balcony for fresh air & to check weather conditions. Well located close to shops & transport.
Stayed 1 night in Nov 2023
Response from Chester on 23 Nov 2023
Dear Roslyn,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you felt secure with our security entrance and that you enjoyed the comfort of our indoor spaces. It is great to know that you appreciated having a balcony to enjoy fresh air and check the weather conditions.We are pleased that our location, close to shops and transport, added to the convenience of your stay. Providing a comfortable and secure environment for our guests is a top priority, and we are delighted to hear that we achieved that during your visit.Thank you for choosing to stay with us, and we look forward to welcoming you back for another pleasant stay.Best regards,

6/10 Okay

Nicholas

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
20years ago this hotel was amazing, still great location and rooms are a great layout but is looking very tired. Old dusty lounge, twin king bed mattress were terrible, one was like a banana making it impossible to sleep in middle so my gf and I were basically sharing a single bed. No cover on doona, had blood stains and wasn’t even the right size!! $200 a night I wouldn’t whinge but for the $400 I paid it was well under par. Won’t stay there again
Stayed 2 nights in Nov 2023
Response from Cee Ann on 21 Nov 2023
Dear Mr. Russo,We appreciate you making us aware of your experience. We sincerely apologize for the inconvenience this incident has caused. We continuously aim to better the service and facilities we extend to our guests. Regards, Cee Ann

6/10 Okay

Harley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The good: Room/apartment in CBD with a kitchenette and balcony. Price and location is great. The building feels safe and generally good. Basic washing machine and dryer was appreciated and if you wanted to cook, you definitely could. The bad: The beds and pillows were not great, they were two singles pushed together. Beds were firm and you can feel every spring. The pillows were also uncomfortable. The verandah door is not soundproof and you will be woken by people walking in the street below, loud cars and rubbish collection Overall: I would stay here again but I’d ask for a room with a better bed.
Stayed 2 nights in Nov 2023
Response from Chester on 14 Nov 2023
Dear Harley,I appreciate your detailed feedback about your recent stay with us. It's invaluable to us as we continually strive to enhance our guests' experience.The positive aspects you highlighted, such as the room's amenities, kitchenette, balcony, price, and location, are wonderful to hear. We're pleased that you found the building to be safe and overall satisfactory. The inclusion of a basic washing machine and dryer for your convenience is something we're glad you appreciated.However, I want to extend my sincere apologies for the discomfort you experienced with the beds and pillows. Your feedback regarding the firmness of the beds and the noise from the veranda door is crucial for us to address these issues and improve the overall quality of our accommodations.Your willingness to stay with us again is greatly appreciated, and we would be more than happy to accommodate your request for a room with a more comfortable bed in the future.Thank you for choosing us, and we look forward to the opportunity of hosting you again, ensuring a more restful and enjoyable stay.

10/10 Excellent

Hannah

Stayed 1 night in Nov 2023
Response from Chester on 14 Nov 2023
Dear Hannah,I wanted to take a moment to express my sincere gratitude for the fantastic review you left for us.Your positive feedback motivates us to continually enhance our offerings and ensure that every guest feels as comfortable and delighted as you did.We look forward to welcoming you back soon and providing another memorable experience.

8/10 Good

Art

Liked: Amenities, property conditions & facilities
Good location for shopping.
Stayed 5 nights in Nov 2023
Response from Chester on 10 Nov 2023
Dear Art,Thank you for your positive feedback regarding our location being convenient for shopping. We're delighted that our accommodation was well-suited for your needs. If there's anything specific you enjoyed or any suggestions you have for improvement, please feel free to share. We look forward to welcoming you back for another enjoyable stay.

8/10 Good

Art

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location.
Stayed 4 nights in Nov 2023
Response from Chester on 8 Nov 2023
Thank you for your positive rating! We're delighted to hear that you had a good experience during your stay. If you have any specific feedback or suggestions that could help us reach that elusive fifth star in the future, please don't hesitate to share. We appreciate your support and hope to welcome you back in the future for an even better experience.

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nonsmoking hotel however entire floor reeked of smoke. Front desk remarked it is nonsmoking as if I didn’t know. False advertisement no breakfast offered. Out of date decor. Not worth the money.
Stayed 2 nights in Nov 2023
Response from Chester on 7 Nov 2023
Dear Michelle,Thank you for your feedback. We apologize for the smoke odour issue and any inconvenience it caused. We take this matter seriously and will be investigating to ensure it doesn't happen in the future. Your comfort is our top priority, and we regret any inconvenience you experienced.Regarding breakfast, we offer breakfast packages, which need to be selected during booking. You may consider this option for future stays.We appreciate your understanding, and we look forward to providing an improved experience next time.

6/10 Okay

Kate

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Chester on 7 Nov 2023
Dear Kate,We would like to express our gratitude for taking the time to leave a review regarding your recent stay at our hotel. Your feedback is important to us, and it helps us to continually improve our services.We noticed that you rated your experience as 3 out of 5, and while we appreciate your rating, we would love to hear more about your specific experience. Your comments and insights would be incredibly valuable in helping us understand where we can make improvements to better serve our guests.Could you kindly provide more details about your stay or any areas that you felt could have been better? Your input will enable us to address any concerns and make your future visits even more enjoyable.Your feedback is important to us, and we truly value your opinion. We are committed to providing the best possible experience for our guests, and your comments will go a long way in helping us achieve that goal.Thank you once again for choosing our hotel, and we look forward to hearing more about