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"Staff was so friendly, hotel was so convenient, buffet is by far excellent compared to others. Will definitely come back again next time."

"We booked the guest house by the Hey Hotel, but the receptionist upgraded our room to the one in the Hey Hotel, and the room was very nice and clean."

"One of my best experiences. Friendly staff, cozy and clean room with a spectacular mountain view. The only drawback was the steep streets leading to the property, but the vehicle they provide for guests made our stay much better. I would definitely return to this charming hotel."

"We had a fantastic stay at Hotel Ambassador Zermatt for 3-nights. The location is walkable distance to everything, and less than a 5 minute walk from the main train station. The property is clean, the staff was extremely friendly, and we loved having breakfast before starting our day on the slopes. Know that the sauna has limited hours, closing at 8pm. And most restaurants don't open for dinner until 6pm. We did not use the on-site restaurant but it looked really nice. Our room was great for the four of us, a 2-bedroom unit with a balcony towards the mountains with a Matterhorn view. We would absolutely stay here again. The price was just right and the location can't be beat. The walk to the Sunnegga-Rothorn tunnel entrance was about 10 minutes. There are two green bus stops 1 block away. Taxi services are available all around town and take card payments. "

"Never ate breakfast at the hotel. Coffee and tea available all day in lobby. Lobby Bar was excellent. Overall a 10/10. Staff room location perfect. Wonderful will go back and recommend to others. Wonderful trip to the Christmas Markets!!!"

"A quaint place to stay with some unique amenities. "

"The food was incredible. Staff super friendly & accommodations were second to none"

"Everything, as a guy from a very small town in indiana i never felt more out of place but at home at the same time "

"The hotel is conveniently located right across the street from the train station and the Christmas market was within short walking distance. We had a lake view room. The bed was very comfortable and the hotel provided all the essentials for our stay. "