Swann Hotels, Dandridge

"Nice property for price, but was kind of an inconvenience"

"Very clean place, absolutely great staff. Only thing i can say needs work was the shower. The water was weak and the door leaked water. "

"Room was old but clean. Everything in the room seemed to work properly. The beds were comfortable. The elevator pops when passing the second floor but worked fine. Not a bad place to stay. "

"Breakfast menu was pretty standard for hotels. The room was very spacious modern and clean. Staff very friendly. The pools were great! "

"Perfectly located, excellent staff and clean rooms/hotel "

"We were looking for a pizza & beer place to eat after our hike to Mt. LeConte. Unable to find a place before closing, we saw that the hotel had a restaurant "Kitchen+Bar". Our meal couldn't have been more perfect! Our witty & pleasant bartender/waitress Frances O. rocked it! Our "build your own" pizza with our added request of green chilis was outstanding! Kudos to the chef as well! We also appreciated Celeste, and all her helpfulness! Keep up the good work!"

"Unfortunately, our experience was significantly impacted by multiple service and room failures from the moment we arrived. 1. Registration Delay: At check-in, there was a system issue where my reservation displayed an incorrect card number, resulting in an approximately 30-minute delay. During this time, my family - including three young children (ages 5, 7, and 9) - had to wait outside in the car, which was highly inconvenient after travel. 2. Clogged Lavatory (Unusable Sink): The lavatory in our room was clogged and completely unusable. A maintenance staff member later confirmed that the issue was due to a faulty stopper, indicating a pre-existing maintenance problem. The alternative sink near the coffee machine was too tall for our youngest child to use safely, making the room effectively unsuitable for our family. I reported this issue to guest services and was assured that it would be addressed promptly. However, no one arrived for over 45 minutes, forcing me to remain in the room while the rest of my family went to the waterpark. This not only caused inconvenience but also disrupted our plans and took away from our family time together, which was a primary purpose of our trip. 3. Shower Issue: The following morning, we discovered that the showerhead was loose and the water flow was slow, further affecting the usability of the room. Overall, these issues reflect a failure to provide a functional and properly maintained room, along with delays in service response."

"It was a great place to stay"

"This is our third stay here. We love the family activities. "