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Reviews of voco Lythe Hill Hotel & Spa, an IHG Hotel

4 out of 5
voco Lythe Hill Hotel & Spa, an IHG Hotel
Petworth Road, Haslemere, England

Reviews

8.4

Very good

Rating 10 - Excellent. 184 out of 390 reviews" "
Rating 8 - Good. 130 out of 390 reviews" "
Rating 6 - Okay. 46 out of 390 reviews" "
Rating 4 - Poor. 19 out of 390 reviews" "
Rating 2 - Terrible. 11 out of 390 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in, I requested a room in the ground floor because my companion is not able to go up the stairs and reception managed to move our room from 2nd floor to the ground floor. Thank you! The room was spacious, very clean and very modernly designed. Breakfast is a buffet with lots of choices and everything delicious. Restaurant dining experience was also great with a bar just next door. Haven’t checked the pool and spa which I missed. Staff are accommodating, friendly and hardworking. Very convenient with the wedding venue and reception only a minute away which was decorated amazingly beautiful. Overall, it’s a lovely place to stay and I highly recommend it.
Stayed 2 nights in Mar 2024

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sumaya, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was booked for a birthday gateway, and it was a brilliant trip. The hotel had a cake and a sweet message waiting in the room. The room itself was beautiful, warm, clean, and spacious. The food options were nice, with plenty of varieties to pick from. Spa was great too. Highly recommended if you want a quiet gateway. Thank you
Stayed 2 nights in Jan 2024

10/10 Excellent

Ben

Stayed 1 night in Jan 2024

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed our two night stay at New Year. Nice restaurant with great breakfast. Very well organised New Year event which was good fun. Decent size pool with sauna and steam room, we didn't try out the other spa facilities though. The hotel itself is deep in the countryside so it's a 5 minute drive to Haslemere for other dining options. Some lovely walks around the hotel, there's a nearby farm with horses. Only negative is part of the car park has big potholes, could do with resurfacing.
Stayed 2 nights in Dec 2023

8/10 Good

ralitsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a great stay
We stayed for 3 nights in a Lodge suite, the room was new and clean, however some signs of neglect around the shower room floor and cobwebs in the skylight windows, but overall good condition throughout, very quiet due to the position of the bedroom, no immediate neighbours either side, which was amazing given we were travelling with a toddler and were probably a bit noisy very early in the morning. The hotel has been refurbished fairly recently. All staff was friendly, the breakfast was very good, we ordered room service on one of the nights and the food was alright but it was a bit unclear how/to whom you order, more clarity would help. The pool area was good, pool water temperature was warm, the spa was fully booked, so we didn’t try it but it seemed busy. Waitrose 4 min drive away, convenient for some shopping. Plenty of parking. Some little issues like our room was never added to the breakfast list, so we had to explain every day, the room service instructions as mentioned above and some cleaning issues, but nothing that couldn’t be fixed easily, overall I would stay again.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jane

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Stayed 1 night in Dec 2023

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Lovely overnight stay in a nice room with comfortable bed and bedding. However it was very difficult to find the spa in the dark, it wouldn’t be easy in the light unless you knew where you were going and which door to get in! Fabulous breakfast
Stayed 1 night in Dec 2023

2/10 Terrible

Conor

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The restaurant was closed so the choice was pizza or chips, 2 lengthy fire alarms at 3:00 and 3:30 due to a malfunction, half the stuff doesn’t work in the rooms , water either boiling or cold, sauna not working. Staff are extremely friendly but little they can do with such shabby managemebt
Stayed 3 nights in Nov 2023

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel, great for a short break. Would be lovely for a wedding venue. Lovely clean, modern room with chic bathroom. Nice pool and spa area. Facial treatment with Theresa was one of the best I've ever had. Food great, especially breakfast. Only minor irritation was that we asked twice, once on booking and again at the table, for one person to have no cheese or butter on their Afternoon Tea, but it still came up with butter on..... And also we had to ask for plates (!) and sugar for the coffee....... Overall, a great stay.
Stayed 1 night in Nov 2023

8/10 Good

Agnes

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we have stayed in! Absolutely stunning grounds and great service, will definitely be returning!
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor standards of hygiene / customer service
Tested positive for Covid on day of visit. Refused to cancel reservation (or offer any alternative date or discount) and insisted over phone that it’s all fine to still come and no problem using all facilities. Zero duty of care or concern for their staff or other hotel guests. Used IHG hotels for a long time and used to be good, although cleanliness and customer service has really gone downhill recently. Would have real concern if you’re considering booking and in a med / high health risk category PS: I didn’t end up going to the hotel out of personal concern for their staff and guests, although a shame this is not their priority too
Stayed 1 night in Sep 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place to stay
This is a recently opened hotel but based in converted buildings. Its great. Lovely spacious rooms (we had a suite) and fully equipped. Housekeeping was first class and all the staff were very friendly and helpful. Our only little niggle was the lack of selection for vegetarian/vegans. We werr staying 3 nights and my wife had only two meals to choose from. That said, we mentionex it to the waiter and tje chef immediately came up with a delicious meal not on the menu. Thats service.
Stayed 3 nights in Sep 2023

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and spa. Room bit querky but to be expected in an old property. Facilities good great pool. Wife and daughter had a great massage. Best thing about our stay was the staff from check in to check out staff where brilliant will definitely be staying here again 👍👍👍
Stayed 2 nights in Aug 2023

8/10 Good

Natalie

Stayed 1 night in Aug 2023

6/10 Okay

Holly

Stayed 1 night in Aug 2023

2/10 Terrible

Emily

Stayed 1 night in Aug 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very attractive, situated on a country road but not inHaslemere. It’s about a 2 mile walk. It’s well appointed & has beautiful grounds & an adequate swimming pool & gym.The staff are very friendly.
Stayed 4 nights in Aug 2023

8/10 Good

Anna Maria

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyable family break
We enjoyed our stay very much. Staff were helpful and friendly, we had an excellent meal in the restaurant and the pool was lovely - quiet and nicely situated.
Stayed 1 night in Aug 2023

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely two nights away
Had a lovely two day stay, the hotel didn't have us registered for brekki so that was a bit embarassing in the morning trying to figure that out and the spa/gym wasn't open when they said it would be. However the team were amazing and helped with those minor things. Food was so lovely, service was really, really good! We loved the decor of the room but it was very noisy, you could hear everything in the hallway and the rooms above us. Really good drinks selection at the bar and a lovely space to enjoy them in. The hotel views were so lovely and it was such a relaxing vibe.
Stayed 2 nights in Aug 2023

2/10 Terrible

Billie

Disliked: Cleanliness, staff & service, property conditions & facilities
Just don't stay here...
Charged me again for the room when I got there and then tried to charge us in the morning as we left. Shower flooded the bathroom and their were bugs in the drain. Dinner wasn't worth what we paid and neither was breakfast.
Stayed 1 night in Jul 2023

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay. Room was quite warm although weather was hot. Radiator in corridor roasting hot. Nice, friendly staff. Spa facilities were dated but were undergoing refurbishment, okay for an hour or so. Food in restaurant good. Limited choice for beer and ciders.
Stayed 1 night in Jun 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

4/10 Poor

Perter

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I’m a 54 year old black British professional person. I stayed here with my 8 year old daughter for one night as an end of term treat. First, I booked a suite and upon arrival was “upgraded” to a room on top of the restaurant. I asked the receptionist to book a table at the restaurant as I thought the restaurant would be full. That night the restaurant was virtually empty but the staff member kept asking me if I booked and I had to repeat my surname several times. We were finally served and it took two hours for us to get out of there. The service was extremely slow. We had to head for the door to get our bill. Then my daughter could not sleep because of the noise coming from the restaurant and bar. The noise did not stop until we’ll past 11 pm. Then the spa. First the spa is very old and in dire need of refurbishing. We were told by Eden (a lovely polite girl) that we needed to hire dressing gowns and £15 each fur the day. I have never heard of such a thing. The following day at the spa we had a different girl from Eden who spoke to to me in such condescending terms I was left shocked. Terrible manners. If there is any sophistication at this place it was not afforded to my daughter and I by that girl at the pool. All in all I found it cold, passive aggressive and full of inverted snobbery. I wish them the best of luck but wild horses would not take me back there.
Stayed 1 night in May 2023

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart looking, separate buildings, interesting
Didn't miss the turn into entrance. Parking was easy. Recommend overflow , left near the pizzeria, lovely polite looking view. Reception easy to find and fast informed desk. Stayed in main block, well numbered. No lift/elevator I don't think (needs confirming)....work renovation at entrance of block was a little off putting but room very spacious, clean looking, towels , irons, kettles ect all in good order.. window view not up to much but Surrey area obviously has nice views all over... Breakfast was a little confusing if paid with room and also a bit extra unnecessary cost but a good continental (get there before 9am) full breakfast was light on doubling up on eggs sausage type thing though....WiFi and location was ideal.. bar is quaint with fire place. All staff smilingly getting on with there shifts... Some making more efforts than others. Steam Room and poolside in condition for its age..bright large window views..warm water..bubble bath continuous meaning no jumping up or out to reset it again... Sauna was out of order unfortunately. Changing rooms clean, reception girl at spa polite and informative, well tidy, the walk to spa from hotel was mainly gravel so maybe a path or hardened waypoint would be advised. Check out easy too. Kind regards.
Stayed 1 night in May 2023

6/10 Okay

Omar

Liked: Room comfort
Disliked: Staff & service
An honest review.
Room was nice even though it wasn’t finished eg holes in ceiling, no plug socket near kettle. The walls are very thin in the Tudor building. Worst part was the unfriendly and unprofessional staff. The girl at check in did not provide a warm welcome after our two hour drive to get there, she was extremely stuck up and rude. Treated us like peasants. They give you a map to go and find your room. We were in 501 and they hide the sign behind a door frame. The Eastern European women at the Tudor restaurant was also rude, unprofessional and looked down at us, and again no warm welcome, cold natured with a natural inability to crack a smile. But worst was the divering old pensioner they have at breakfast time, before you get seated for breakfast you have to stand in the dining room amongst the guests having there breakfasts waiting for him to finish his chats with the other pensioners then he’ll shuffle over to you and ask how many for breakfast, then he’ll wander off to tell off a waitress, then shuffle back to you and ask how many for breakfast then before showing you to your seats he’ll point and explain what all the food is and where it is then you can sit down, then as it’s a buffet, get back up and try and navigate through the tiny dining room. You’ll have to wait in line for everything, tea, toaster, hot food etc. Probably will try this place again as the over half liked it but in a few years so all the current disinterested staff have moved on or been sacked.
Stayed 1 night in May 2023

6/10 Okay

Jenny

Liked: Cleanliness, property conditions & facilities, room comfort
Bit disappointed
The room was actually lovely, but zero sound proofing! Was woken throughout the night with doors closing and could hear everything in the room next door. The swimming pool was too cold. Breakfast was nice though the waiters got every order wrong that we witnessed.
Stayed 1 night in May 2023

8/10 Good

Sean

Stayed 1 night in Apr 2023

10/10 Excellent

Courtney

Stayed 1 night in Apr 2023

8/10 Good

Tanya

Stayed 3 nights in Apr 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful period hotel and great value!
We stayed overnight as we were visiting my brother and his family in nearby Petworth. We didnt have time to try out the spa facilities but the receptionist offered it to us and unfortunately we had to decline, but will definitely try out the spa and pool next time we stay. Everything was great with the exception of the heating in our room. It was very warm. We tried to adjust the room stat, but eventually we turned down the TRV stat on the radiator. The room was very clean with large tv. The bathroom facilities were clean and modern. There was tea and coffee and kettle in the room with plentiful supplies. All in all, excellent value for money and will definitely stay again.
Stayed 1 night in Apr 2023

8/10 Good

Lauren

Stayed 1 night in Mar 2023

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Matthew

Stayed 1 night in Mar 2023

10/10 Excellent

Marina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a wonderful stay. The staff were exceptional!
Stayed 2 nights in Mar 2023

2/10 Terrible

Maria

Stayed 1 night in Jan 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
The hotel is currently going through a renovation. I stayed in a newly refurbished room and it was lovely. I have stayed here a few times in the past also prior to this. I can say that the updates are looking great and I’m looking forward to staying again in the future.
Stayed 1 night in Feb 2023

4/10 Poor

Donna

Travelled with partner
Disliked: Cleanliness
We arrived for a one night stay on 4th February to outstanding views and a beautiful location. Checked in to reception with friendly staff. Unfortunately it all went downhill when we arrived in our room. A very large cobweb greeted us on the ceiling which had clearly been there for a long time. Bath panel left on floor and shower unusable as hose was broken. Walls very grubby!!! We were there for a function and as they are having renovation work done in the function room the toilets were outside up a ramp in the dark. I have emailed hotel and still waiting for a reply!!! We paid £225 for the night but we would have had better facilities in a premier inn for cheaper!!!
Stayed 1 night in Feb 2023

10/10 Excellent

NICOLA

Stayed 4 nights in Jan 2023

6/10 Okay

Paulette

Travelled with family
Liked: Cleanliness, staff & service
Mixed Feelings
Our main complaint was a very poorly prepared room. No toilet paper, tissues. Light next to bed didn’t work bathroom door didn’t shut properly. TV didn’t tune in to BBC and to top it of no phone to ask for things to be rectified so had to walk outside to reception in pouring rain, down unlit slippery steps. I found the strong smell of paint not good. Spa was fine but had to ask for steam room, sauna not working. Food was good as was bar and catering service.
Stayed 1 night in Jan 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable New Year's Eve
We had a brilliant New Year's Eve at Lythe Hill. The evening was great fun, but the staff made it super special. There was a mix up on our room but, without fuss, we were upgraded to one of the newly renovated lodges, which my girls loved, check in and out was easy and friendly and all the event staff were helpful and cheerful. I'd really recommend both the hotel and the events as we had a memorable start to 2023!
Stayed 1 night in Dec 2022

6/10 Okay

Victoria

Business traveller
Liked: Cleanliness, staff & service
Gym was closed - it was the only reason I booked the hotel over other options
Stayed 1 night in Nov 2022

10/10 Excellent

Lewis

Stayed 1 night in Nov 2022

10/10 Excellent

Sarah

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022