Exterior

Reviews of DoubleTree by Hilton Sunrise - Sawgrass Mills

4 out of 5
DoubleTree by Hilton Sunrise - Sawgrass Mills
13400 West Sunrise Boulevard, Sunrise, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 1354 out of 2397 reviews" "
Rating 8 - Good. 606 out of 2397 reviews" "
Rating 6 - Okay. 220 out of 2397 reviews" "
Rating 4 - Poor. 97 out of 2397 reviews" "
Rating 2 - Terrible. 120 out of 2397 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anyerson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to shopping was the primary reason for selecting the property.
Stayed 1 night in Mar 2024
Response from Gary on 27 Mar 2024
Thank you Sarah!

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly
Stayed 1 night in Mar 2024
Response from Gary on 27 Mar 2024
Thank you for the perfect score Linda.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gary on 27 Mar 2024
Appreciate the perfect score Justin.

10/10 Excellent

Jessica

Travelled with family
Liked: Amenities
Ready to check in when we arrived
Stayed 1 night in Mar 2024
Response from Gary on 26 Mar 2024
Thanks for the perfect score Jessica!

10/10 Excellent

Leonard, Punta Gorda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Gary on 27 Mar 2024
Thank you for the perfect score Leonard.

6/10 Okay

Courtney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Eric on 27 Mar 2024
Thanks Courtney!

8/10 Good

DONALD

Travelled with partner
Service and hotel was great but the room was ready on time which put us behind for the hockey game
Stayed 1 night in Mar 2024
Response from Gary on 25 Mar 2024
Thank you Donald for the great comments about the service.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 1 night in Mar 2024
Response from Christelle on 23 Mar 2024
Thank you for the review, Courtney!

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service and accommodations are exceptional! You're are treated as a valued guest! Special commendation to Diane ( at check-in) for going above and beyond!
Stayed 1 night in Mar 2024
Response from Gary on 25 Mar 2024
Thank you Clif for the great feedback.

8/10 Good

desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rosie was great at check out and so were the ladies at check out. Friendly and kind. Hotel was clean and we felt safe. Will stay again
Stayed 1 night in Mar 2024
Response from Gary on 22 Mar 2024
Thanks Desiree. We appreciate this great review and will share with Rosa and the team.

6/10 Okay

Vernon

Travelled with partner
Liked: Cleanliness, staff & service
Package fees.
Stayed 4 nights in Mar 2024
Response from Gary on 22 Mar 2024
We appreciate your feedback. The package fees are in line with other hotels in the market and much lower than some of them.

10/10 Excellent

Matthew, St Albanas

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Christelle on 22 Mar 2024
Thank you for the perfect review, Matthew!

8/10 Good

Teresa

Stayed 1 night in Mar 2024
Response from Gary on 22 Mar 2024
Thank you for the great score Teresa!

8/10 Good

Wesley

Liked: Cleanliness, staff & service, amenities
Easy checkin and checkout, friendly staff. Had an issue with plumbing but was handled very quickly.
Stayed 1 night in Mar 2024
Response from Christelle on 19 Mar 2024
Hi Wesley, we are glad to hear your concerns were addressed in a timely manner! Thank you for staying with us.

8/10 Good

Rahid

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Gary on 19 Mar 2024
Thank you for the good Rahid.

10/10 Excellent

Doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing
Stayed 1 night in Mar 2024
Response from Christelle on 19 Mar 2024
Thank you for highlighting the team that makes all it happen! We hope to welcome you again, Doreen

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel very clean, felt upscale. Beds are a little small not true queens, but other than that it was great.
Stayed 2 nights in Mar 2024
Response from Christelle on 18 Mar 2024
Hi Johanna, we appreciate your kind words! We do advertise our room as double beds, which are slightly smaller than queens as you mentioned.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convent and front desk staff were great.
Stayed 1 night in Mar 2024
Response from Christelle on 18 Mar 2024
Thank you for your review, Michael

10/10 Excellent

Martha, Miami Garden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall I had a wonderful experience. I like that there was a fridge and microwave in the hotel room, very convenient. The welcome cookies were tasty it felt like visiting a family.
Stayed 2 nights in Mar 2024
Response from Joshua on 15 Mar 2024
Thank you for your kind words Martha! We are glad you enjoyed your stay!

10/10 Excellent

Adriana

Liked: Amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Gary on 12 Mar 2024
Wonderful to hear Adriana! Thank you for the review.

8/10 Good

camille

I stay there regularly and the service never disappoints. Wished they would offer spa services.
Stayed 2 nights in Mar 2024
Response from Alex on 11 Mar 2024
Hi CamilleThank you for kind words, I'm sorry we don't offer spa services.

8/10 Good

Stephanie

Travelled with partner
Excellent location across from Sawgrass Mills outlet mall
Stayed 2 nights in Mar 2024
Response from Christelle on 10 Mar 2024
Hi Stephanie, thank you for the great review

6/10 Okay

Ann

Travelled with group
Liked: Staff & service
Mauvaise information pour la distance pour amerant centre
Stayed 1 night in Feb 2024
Response from Christelle on 9 Mar 2024
Thank you for your review Ann. The Amerant arena is a five minute drive from our property. Please reach out to the hotel to further clarify your concerns.

10/10 Excellent

Daniela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 1 night in Mar 2024
Response from Christelle on 9 Mar 2024
Daniela, thank you for writing a review.

10/10 Excellent

Jerrett James

Stayed 4 nights in Feb 2024
Response from Gary on 28 Mar 2024
Thank you for the perfect scores Jerrett. We truly appreciate it.

10/10 Excellent

Esther, Whitehall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Feb 2024
Response from Christelle on 5 Mar 2024
Hi Esther, thank you for staying us.

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice hotel for one night. Not as fancy as we hoped. Staff were excellent, very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Christelle on 5 Mar 2024
Hi Kelly, thank you for staying with us.

8/10 Good

Traceloy Jomoan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and provided easy access to the mall. The freebie transportation service was great! The staff was pleasant and helpful. The only drawback was that not even drinking water was provided in the room, although you got a microwave and refrigerator.
Stayed 2 nights in Mar 2024
Response from Alex on 4 Mar 2024
Hi TraceloyWe're glad to hear you found our property clean and convenient, and that you enjoyed our transportation service and helpful staff. Your feedback about the amenities in the room is noted, and we'll consider it for future improvements. We hope to welcome you back soon!

2/10 Terrible

Dale

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What a horrible experience. We booked a room and advised them that we would arrive after midnight. Doubletree confirmed that they would hold the room. But, when we arrived a 1:00AM we found out they were fully booked and our room was rented to another party. There were no vacancies in Fort Lauderdale. They offered us a parking space where we could sleep in our car for the night! Never again, DoubleTree = Double Booked
Stayed 1 night in Feb 2024
Response from Alex on 4 Mar 2024
Hi DaleWe're sorry to hear about your experience. We understand the frustration of arriving to find your room unavailable. Your feedback is valuable, and we'll use it to improve. If you're open to it, we'd like to discuss this further to make things right.

4/10 Poor

Floriza

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is outdated. The carpet is so old and dirty and has mold smell, the furniture is very, very old and the bed is uncomfortable
Stayed 1 night in Mar 2024
Response from Noelle on 3 Mar 2024
Greetings Floriza,Thank you for staying with us. We are constantly finding new ways and ideas on how to keep our products and services fresh and current. We regret to hear that your stay was anything less than perfect. We appreciate your feedback please look forward to our new face coming soon.

10/10 Excellent

Michelle

Stayed 1 night in Mar 2024
Response from Christelle on 23 Mar 2024
Thank you for the review Michelle

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 star staff. Great comfortable hotel with bar and restaurant.. what more could you ask for
Stayed 1 night in Feb 2024
Response from Gary on 1 Mar 2024
We are thrilled that your stay was wonderful Mark. We will pass on your kind comments to the team.Looking forward to seeing you again!

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from Joshua on 21 Mar 2024
Thank you for the kind review!

8/10 Good

Taton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a good time thoroughly enjoyed the stay.
Stayed 3 nights in Feb 2024
Response from Alex on 27 Feb 2024
Hi TatonWe are so pleased you enjoyed your stay with us.

2/10 Terrible

Kent

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The worst check in experience I’ve ever had! Over 45 minutes in line to check in…. For a $310 a night hotel room. The people at the desk had no clue. Awful experience
Stayed 1 night in Feb 2024
Response from Noelle on 25 Feb 2024
Greetings Kent,Thank you for taking the time to tell us about your stay with us. We value your feedback. We are constantly looking for ways to improve our products and services. We will share your feedback with the team and so your next stay with us will be more efficient. We regret to hear that this stay was not a great one.

6/10 Okay

Renee

Liked: Staff & service
No washer or dryer No breakfast Not very clean
Stayed 2 nights in Feb 2024
Response from Noelle on 25 Feb 2024
Greetings Renee,Thank you for staying with us. Our property is a full service there is a bar and restaurant on property our breakfast is a paid breakfast unless booked with your reservation package. We do have a full description of the hotel amenities listed on our website and our agents have all necessary info to point you in the right direction. We hope your next stay will be a smooth one.

8/10 Good

rita

Liked: Cleanliness, staff & service
My room was musyy
Stayed 1 night in Feb 2024
Response from noelle on 25 Feb 2024
Greetings Rita,Thank you for staying with us. we regret to hear that you had an issue during your stay. We are constantly trying to improve on our products and services. Your feedback helps us to better serve our guests needs. Please come back and see us soon,

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Gary on 23 Feb 2024
Thank you Dorothy.

10/10 Excellent

Robert, PEMBROKE PINES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, staff, neat, clean, comfortable, very well maintained, a very pleasant experience
Stayed 3 nights in Feb 2024
Response from Christelle on 21 Feb 2024
Hi Robert, we appreciate your review and kind words. We hope to see you again soon.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024
Response from Christelle on 20 Feb 2024
Thank you for the perfect score, Matthew!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness
Only real complaint was lack of enough staff to check people in in a timely fashion.
Stayed 1 night in Feb 2024
Response from Christelle on 19 Feb 2024
Hi Michael, we always schedule at least two agents or more per shift at the desk. It is likely one of them were on a break or assisting another guest. Thank you for your review.

8/10 Good

Sara

Stayed 1 night in Feb 2024
Response from Joshua on 20 Mar 2024
Thank you for the kind review!

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christelle on 19 Feb 2024
Hi Joanne, thank you for submitting a review. We would love for your experience to be improved each time you visit. Please let us know if you have any concerns.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and facility
Stayed 1 night in Feb 2024
Response from Christelle on 16 Feb 2024
Thank you for the five-star review, Luis!

10/10 Excellent

Jimnalith, Guaynabo

Liked: Cleanliness, staff & service, property conditions & facilities
If you want a shopping spree at sawgrass mall this is the perfect place to stay. Walkable to the mall
Stayed 2 nights in Feb 2024
Response from Joshua on 16 Feb 2024
Thank you for your kind review! We look forward to welcoming you back!

10/10 Excellent

Keramer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nc
Stayed 3 nights in Feb 2024
Response from Gary on 14 Feb 2024
Thank you Keramer for the wonderful score.

10/10 Excellent

John

Stayed 3 nights in Feb 2024
Response from Joshua on 20 Mar 2024
Thank you for the kind review!

8/10 Good

Dani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christelle on 13 Feb 2024
Hi Dani, Thank you for your review.

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Decent and clean but no way this is a 4 star property
Stayed 1 night in Feb 2024
Response from Christelle on 11 Feb 2024
Hello Justin, we advertise as a full service three-star hotel. We emphasize our cleanliness, location, and friendly staff as our selling points.