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"Was basic"

"Very helpful staff"

"Very nice, staff was incredibly helpful. "

"Great stay and staff! "

"Spacious room and large bed. Pillows are large, square and way too soft to go with the already soft bed - perhaps a firmer pillow choice also would be nice. Bathroom has glass door which is not great for privacy and we found a bit odd. We were there 3 nights and my parents in their room for 4 nights and despite being out each day from 9am ish - no days were the rooms cleaned or towels changed etc - even the bin being emptied would have been nice. Free hot drink machine was a plus - really good extra and we had a fridge in our room (my parents did not though but had cupboard for it) - free drinks in both rooms to start the stay was a lovely bonus. Staff were friendly/lovely and couldn’t do enough - had to ask for extra pillows and a fix of our safe - both of which were quickly rectified. Reception only manned 1pm-11pm so worth noting. Good location of hotel and lovely restaurant Saigon right next door! Highly recommended. Breakfast at hotel we didn’t need but did look good with a good range of choice. "

"Nice spa"

"Best Hotel in Heilbronn "