All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This is a beautiful property. In walking distance to all attractions. The service is perfect. We upgraded to a suite with 2 balconies looking at the cathedral. Also had a wonderful breakfast with great service.
What a great hotel, in a great location. Train tram and your at the hotel in 10 minutes. Cab 10 minutes. Smack dab in the middle of everything, 5 min to anything in Strasbourg. Nice staff. Beautiful hotel. We did not do the breakfast since there are so many great patisseries and cafes , no need to spend 34 Euros on breakfast. Nice bar and service.
Carlos
Stayed 6 nights in Dec 2023
4/10 Poor
Suzanne
24 Dec 2023
Liked: Cleanliness, staff & service
Nice hotel with great location but 1) very expensive for the size of the room. Room was small 2) I can hear everything from the hotel guest on the floor above me.
Suzanne
Stayed 2 nights in Dec 2023
Response from Carine Kienle, General Manager on 28 Dec 2023
Dear Suzanne,Thank you for taking the time to share your feedback,We're delighted to hear that you appreciated our hotel's prime location. We do understand that you found the room size to be smaller than expected; we offer a variety of room sizes to cater to different needs, and perhaps one of our suites would be more suitable for your next stay. We also note your concern about the noise from other guests. We always strive to maintain a peaceful environment and regret any inconvenience you may have experienced. Please don’t hesitate to notify our team of any issues you may experience and we will do our best to find a comfortable solution for you.We hope to welcome you again in the future. Sending warm wishes for the festive season,Carine Kienle, General Manager
This is a lovely and welcoming hotel in the heart of old Strasbourg. The staff is friendly and helpful, the room was comfortable and the bathroom large by European standards.
Great location and staff. Bar and restaurant are superb. I would only suggest notifying guests that they cannot bring their vehicle to the hotel during the Christmas market.
This is a beautiful property and central to many things. I was able to go see the key areas on foot quite easily. It also allowed me to come back easily when it was raining if I forgot my umbrella or whenever I wanted to rest. The staff is amazing and they let me check in early without hesitation. Highly recommend!
Very nice hotel and spa.
Great room, comfortable bed.
Great breakfast.
Spa was nice, very good massages.
Gym lacks great equipment, no free-weights
Location is just 10 minute walk from train station and close to shopping, restaurants and sightseeing.
Oh and the service staff was super friendly and helpful!
David
Stayed 4 nights in Oct 2023
Response from Severine on 6 Nov 2023
Thank you for your comment. We'll share it with our team.We're glad that you enjoyed your stay in Maison Rouge.Kind regards
2/10 Terrible
mary ellen
9 Oct 2023
mary ellen
Stayed 2 nights in Oct 2023
2/10 Terrible
Renata
2 Oct 2023
Renata
Stayed 3 nights in Sep 2023
Response from Séverine on 5 Oct 2023
Bonjour Renata,Pouvez-vous nous en dire plus sur votre séjour afin d'améliorer notre qualité de service?Bien cordialement,
Great staff! Location is fabulous so close to Cathedral!
william
Stayed 2 nights in Sep 2023
Response from Séverine on 5 Oct 2023
Dear Guest, Thank you for sharing this positive feedback of your stay.We are delighted that you had a memorable stay as this is always our main aim. We will be sure to let the team know the impact they had on your experience.We look forward to welcoming you back in the future. Kind regards
Fabulous location, well appointed
Incredibly happy helpful staff
Great value 👏😁👍🎉
Maria
Stayed 4 nights in Aug 2023
Response from Séverine on 5 Oct 2023
Dear Guest, Thank you for sharing this positive feedback of your stay.We are delighted that you had a memorable stay as this is always our main aim. We will be sure to let the team know the impact they had on your experience.We look forward to welcoming you back in the future. Kind regards
This was a wonderful place to stay! Very walkable to interesting places, and close to the amazing cathedral. The products in the bathroom were lovely, and the service was elegant. There was a bit of a funky smell sometimes. I am sure that is difficult in ancient cities.
It was a lovely stay, in a very convenient location, accessible to lovely shopping and restaurants. Rooms are prey and comfortable
Maximilian
Response from Anne on 10 Jan 2023
Dear Maximilian,Thank you for taking the time to share your positive feedback.We are delighted that you had a memorable stay and appreciated our convenient location. We look forward to welcoming you back for another excellent experience with us. Kind regards, ”