Children's area

Reviews of Scandic Norra Bantorget

3.5 out of 5
Scandic Norra Bantorget
Wallingatan 15, Stockholm

Reviews

8.0

Very good

Rating 10 - Excellent. 267 out of 1000 reviews" "
Rating 8 - Good. 517 out of 1000 reviews" "
Rating 6 - Okay. 174 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Deirbhile

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast and brilliant location. Would highly reccommend
Response from Julia on 1 Dec 2022
Hi, Thanks for your feedback on you recent stay with us. We’re glad to hear that you had a pleasant hotel experience and we hope to see you soon again!Best,Julia Sellberg, Service Team Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Oct 2022

8/10 Good

Tifani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay!
No AC, but able to keep the windows open because hotel is in a very quiet section of town. Amazing breakfast. Close to train station. Recommend! Would stay again!
Stayed 3 nights in Sep 2022
Response from Julia on 4 Oct 2022
Hi TifaniThanks for your feedback on you recent stay with us. We’re glad to hear that you had a pleasant hotel experience and we hope to see you soon again!Best regardsJulia Service Team Manager

8/10 Good

George, Beaconsfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and very helpful. Felix helped us in the last minutes in printing documents for travel that was from very unfriendly EUrail page and difficult to extract yet required. Excellent breakfast and great location.
Stayed 3 nights in Sep 2022

10/10 Excellent

PRABIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Julia on 11 Oct 2022
Dear PrabirThank you so much for your kind review! Warm welcome come back,Best regards Julia Sellberg, Service Team Manager

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodation and good breakfast with many options and good quality. The WiFi was a little slow.
Stayed 2 nights in Aug 2022
Response from Julia on 11 Oct 2022
Hi John Thanks for your feedback on you recent stay with us. We’re glad to hear that you had a pleasant hotel experience and we hope to see you soon again!Best regards Julia Sellberg, Service Team Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Julia on 11 Oct 2022
Dear Guest,Thank you so much for your feedback!Warm welcome back!Best regards from Julia Sellberg, Service Team Manager

10/10 Excellent

Rebecca

Stayed 1 night in Jul 2022
Response from Michelle on 4 Aug 2022
Hej Rebecca, Wow! Tusen tack för ett toppbetyg! Vi på Scandic Norra Bantorget är glada över att du verkar ha haft en fin vistelse hos oss och vi hoppas att vi får nöjet att välkomna dig tillbaka till oss i framtiden. Bästa hälsningar, Michelle | Service Lead - Front of House | Scandic Norra Bantorget

10/10 Excellent

Grigoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, very accommodating staff, clean rooms, good breakfast buffet variety.
Stayed 6 nights in Jun 2022
Response from Michelle on 10 Jul 2022
Dear Grigoria, Thank you so much for your nice review and nice comments about the hotel, our breakfast and our staff! We are glad that you had a nice stay at the hotel and we hope to see you again in the future! Best regards, Michelle | Service Lead - Front of House | Scandic Norra Bantorget

6/10 Okay

Isabel

Travelled with group
Liked: Cleanliness, staff & service
It's ok. I spent 2 nights for tourism after a conference and it was fine for a short stay. Positive points: spacious room, well-isolating windows, breakfast on-site, they didn't have gym but gave me access to a neighboring hotel gym. Negative points: wifi connexion didn't work, the pillows were uncomfortable for me, the furniture and its condition was certainly not for a 4 star hotel (I couldn't believe it's a 4-star hotel).
Stayed 2 nights in Jun 2022
Response from Michelle on 10 Jul 2022
Dear Isabel, Thank you so much for taking the time to share your stay with us and thank you for your feedback! It´s with, among other things, the feedback from our guests that we can work to get better. We are glad that you chose to stay at Scandic Norra bantorget and we hope to see you again in the future! Best regards, Michelle | Service Lead - Front of House | Scandic Norra Bantorget

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near a pedestrian shopping street with lots of restaurants. Some street noise and inconsistent internet.
Stayed 3 nights in Jun 2022
Response from Julia on 3 Jul 2022
Hi Cheryl, Thanks for your feedback on you recent stay with us. We’re glad to hear that you had a pleasant hotel experience and we hope to see you soon again! Best regards from Julia Nyman, Service Team Manager

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place! The staff was very nice and helpful. The breakfast buffet was much better than expected. Beds were comfortable and rooms larger than expected (after having read many reviews on the size of hotel rooms in Sweden, we expected smaller but were pleasantly surprised!). The location is incredible, walking distance to shops / restaurants. 10/10 would recommend! We were sad to leave
Stayed 3 nights in Jun 2022
Response from Julia on 22 Jun 2022
Dear Giselle Thanks for your kind feedback on you recent stay with us. We’re glad to hear that you had a pleasant hotel experience here at Scandic Norra Bantorget! It helps us improve and get even better at what we do. We hope you will stay with us again soon! All the best regards from Julia Nyman, Service Team Manager

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Michelle on 7 Apr 2022
Hej Kevin! Wow. Stort tack för ett toppbetyg! Vi på Scandic Norra Bantorget hoppas vi ses snart igen. Bästa hälsningar, Michelle | Service Lead - Front of House | Scandic Norra Bantorget

10/10 Excellent

Anniek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious and modern room. Great breakfast. Everything as it should be.
Stayed 2 nights in Sep 2021
Response from Julia on 28 Sept 2021
Dear Anniek Thanks for your kind feedback on you recent stay with us. We’re glad to hear that you had a pleasant hotel experience and we hope to see you soon again! All the best regards Julia, Service Lead

8/10 Good

Branislav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021
Response from STM on 15 Jul 2021
Thank you for your review after your recent stay at Scandic Norra Bantorget. We are glad to hear that you enjoyed your visit and we hope to se you soon again. Best regards, Angelica Service Team Manager

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay - great location.
Great place to be. Very well located. Nice 7-eleven corner store a few meters away. Around the corner from the main pedestrianized shopping street in Stockholm. Clean and hospitable. The front desk team are a delight. 🤩 The breakfast crew are stars ⭐⭐⭐⭐⭐. Breakfast could do with a bit more variation, but it is quite good indeed (for someone who stayed three nights only). Maybe a few more TV channels in English (or/and even other languages) would be appreciated too. Stockholm is one of the most beautiful cities in the world. You can't go wrong in this place! 🌍🌐🛩🥳
Stayed 3 nights in Oct 2020
Response from Linnea on 3 Nov 2020
Dear Dennis, Your feedback is a great reading for us, it makes us very happy and means a lot you took your time and wrote this. We are thankful for your pleasant stay with us and really hope to welcome you back one day! All the best and take care. Kindest regards Linnea Front Desk

8/10 Good

Jessica

Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient. No gym though, but no big deal.
Stayed 1 night in Sep 2019
Response from Fredrica on 19 Sept 2019
Thank you! You are able to use the gym facilities at a Scandic near by for free. Welcome back!

8/10 Good

Abdeslam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Ramboll Stockholm Halfmarathon
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a business trip
This hotel is great for work. The room is small but everything needed is there. Shower is a good size for European standards. Smell of Sulphur in the bathroom always, but wasn’t really a big deal to me. Breakfast was great. Location is great. Very close to the central train station and to Arlanda Express. Overall, enjoyed my stay here.
Stayed 6 nights in Sep 2019
Response from Front Office Manager on 13 Sept 2019
Dear Guest, Thank you so much for you comments and review after your visit! We are glad to hear that you enjoyed the location, breakfast and our service. Hope to see you soon again! Best regards, Angelica

8/10 Good

Verified traveller

Liked: Staff & service, amenities
great location, cost, breakfast. Lighting in rooms poor. sewer smell in bathroom shower area. Could not ventilate rm 502 due stagnant water in gutters outside the windows
Stayed 3 nights in Aug 2019

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet breakfast is decent which has a variety. Location is adequate and not too far from old town. Room size fine. Room dated appearance but overall fine. No fridge in our room though we wouldn’t be using it much.
Stayed 1 night in Jul 2019

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast with lots of organic choices
Large room, clean and well situated
Stayed 3 nights in Jul 2019
Response from Olof on 18 Jul 2019
Thank you for taking the time to give us a review! We'ere super glad to hear you enjoyed our large breakfast buffet. Looking forward to welcoming you as our guest again, Olof Front Desk

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
Very nice.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room was not within the main building, directions given by reception were not accurate, when we got to our room, it was already occupied, we had to walk 10mins back to reception to get the room changed and then the room was basic, a bit run down, on a main road and noisy.
Stayed 3 nights in Jun 2019
Response from Angelica on 14 Jul 2019
Hi, Thanks for sharing your hotel experience with us, it helps us improve and get even better at what we do. We’re sad to hear that you were not satisfied with the room that you have booked. As your guest experience is really important to us, we’ve already taken several actions to ensure that it won’t happen in the future. Regarding the descirption of the room, when you make the reservation it always says that that kind of room is in a seperate building. However, it's not acceptable that is was occupied when your arrived. I'm so sorry about that! we hope you will stay with us again soon and give us a chance to give you a better hotel stay. All the best, Angelica at Scandic

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff have a fantastic approch to their customers, always with a smile. the breakfest is very good and well maintend
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, amazing staff!
Amazing location, close to everything. It was very clean, tidy and had all the essentials. Nice big windows, clean everything. It was the perfect hotel to stay at. The breakfast was amazing and so many things availble to choice from. Very friendly staff. Always smiling!!
Stayed 1 night in Feb 2019

8/10 Good

Micaela

Liked: Cleanliness, staff & service
Comfortable stay
Great breakfast, friendly staff and very accommodating. The room could do with freshining up a bit. Otherwise a comfortable stay
Stayed 2 nights in Feb 2019

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable. Staff were friendly and helpful.
Stayed 8 nights in Dec 2018

6/10 Okay

David

Liked: Property conditions & facilities, room comfort
Good location. Rooms could do with a proper clean - a safety pin and bits of fluff were on the floor when I arrived. The hotel has a policy to take your credit card even if you have pre-paid - they mentioned this is particularly the case if you've paid via Expedia. They said it was so you can charge things to the room, but I never do that avoid uncontrolled spending. Even after complaining about this they would not let me check in without taking my credit card. Basically they don't trust you're not going to trash the room or something like that. The whole check-in was very unpleasant - if I hadn't pre-paid I'd have gone somewhere else.
Stayed 3 nights in Jan 2019
Response from Linnea on 18 Jan 2019
Dear David. First of all, Thank You for taking your time and write to us. It is correct, we do have a policy to swipe a credit card/debit card upon check in. It is the same procedure for everyone checking in to the hotel. We do not hold a deposit on the card, but we need to register a card as a guarantee. But, of course that is not an apology for making the check-in feel unpleasant. I am very sorry that you experienced the check-in that way and hope the rest of the stay was good. Regarding the cleaning of the room I have forward your feedback to the hosekeeping department and they will check their rutines. Kindest Regards Linnea Shiftleader Front Desk

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time that we have stayed here. Breakfast is excellent. Location is great. Staff are friendly.
Stayed 4 nights in Nov 2018

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast although room displayed while booking isnt exactly the same
Stayed 2 nights in Nov 2018
Response from Receptionen on 16 Nov 2018
Good day. Thank you very much for staying with us. The hotel has many different room cathegories and while the roomtype may be the same as displayed in the sample pictures, there might be small differences with regards to the view and placement of furniture. Please let us know if there is anything we can improve upon.

10/10 Excellent

A, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Excellenz breakfast, good Location toll visit Stockholm, Close to the train station
Stayed 2 nights in Oct 2018

10/10 Excellent

Doug, Montgomery county Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay at the Scandic Nora Bantorget. The location was excellent -- minutes walk from the central train station, and the downtown sightseeing areas. Our room was clean and spacious. The complementary breakfast which was included in our price was fabulous. We highly recommend this hotel
Stayed 3 nights in Sep 2018

10/10 Excellent

Chutamas

good location good breakfast
Stayed 1 night in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, value, comfort
Good location. Staff was especially helpful when airline lost luggage. Nothing unique about this Scandic property, but comfortable accommodations and solid staff.
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

Strategic location, breakfast is the same everyday, bathroom easily wet due to shower
Stayed 14 nights in Aug 2018