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Reviews of Baymont by Wyndham Statesboro

2.5 out of 5
Baymont by Wyndham Statesboro
425 S Main Street, Statesboro, GA

Reviews

6.2
Rating 10 - Excellent. 143 out of 930 reviews" "
Rating 8 - Good. 223 out of 930 reviews" "
Rating 6 - Okay. 245 out of 930 reviews" "
Rating 4 - Poor. 176 out of 930 reviews" "
Rating 2 - Terrible. 143 out of 930 reviews" "

6.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
They decided to shut down for renovations and kicked everyone out with a note under the door.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2019

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE unless there is a change in how things are run. Wyndham should reassess having its brand associated with this hotel. Receptionist was pleasant but took 10 minutes to find 3 rooms that we had booked and was constantly being distracted by a friend (not an employee) who was eating cornstarch at the front desk. Other friends were hanging (Loitering) in the breakfast area. We had an elderly person with us who was exhausted and took the first room found. If it wasn’t for us not wanting to disturb them we would have left when we got the other 2 rooms. The cable box had been taken so no tv - as well as the bath plug, with food and alcohol in fridge from a previous customer. As the room was not clean, we changed to another room. The third room had a lamp held to the wall by duct tape and curtains that could not close because half the runner clips were missing. Also had food in the fridge and a broken coffee maker. An interesting variety of stuff was under the bed as it hadn’t been vacuumed.The hallway smelled of marijuana or else a skunk was recently there. Horrible but so late at night, and other hotels in Statesboro were booked out. Total waste of money and it is incredulous to know that this is a higher priced hotel in the area. Ended up that the first room that our elderly companion stayed in had used sheets with the remote made into the bed. We left before breakfast. Only bonus is that as we look back a few weeks later, it was so bad it was funny.
Stayed 1 night in Dec 2018
Response from Lee Ann on 2 Jan 2019
I am so sorry that you did not enjoy your stay. I will look into all the issues you had during your stay and have them corrected immediately. Again I do apologize and thank you for your feed back it is very helpful to us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It is definitely an older property that is showing its wear. The staff was friendly and accommodating.
Stayed 2 nights in Dec 2018
Response from Lee Ann on 29 Dec 2018
Thank you for your feed back it is very helpful to us. I am so glad my staff was friendly.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed before.just seems to ne going down.things broken.,
Stayed 1 night in Dec 2018
Response from Lee Ann on 29 Dec 2018
Thank you for your response it is very helpful to us.We are working diligently to improve the hotel.

2/10 Terrible

Carl

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
The beds were uncomfortable. The room had a broken headboard, air conditioner vent and stains on the wall and in bathtub!
Stayed 1 night in Dec 2018
Response from Lee Ann on 29 Dec 2018
I am sorry that you did not have a great stay here. I will look into the issues and work to correct them. - Thank you

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad stay at the old belmont
The first room the floor was soaking wet. Had to change rooms. The 2nd room hair dryer didn't work went to front desk and the manager was like so I dont have an extra hair dryer. I had to ask if I could use anither room to blow dry my hair.
Stayed 1 night in Dec 2018
Response from Lee Ann on 29 Dec 2018
I am sorry that you did not have a good stay here. We are working diligently to correct the issue you had. Thank you for your feed back it is very important to us.

2/10 Terrible

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Room was very dirty and something I would expect from a $50 a night hotel, not what I paid. I will not be staying here again!
Stayed 1 night in Dec 2018
Response from Lee Ann on 2 Jan 2019
I am sorry that you did not enjoy your stay. I will handle the issue you had. I will get with my staff regarding your room issues. Thank you for your feed back it is helpful to us to better our hotel.

10/10 Excellent

Todd, Statesboro, Ga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garduation
Stayed 1 night in Dec 2018
Response from Lee Ann on 29 Dec 2018
Thank you for your rating it is wonderful when a guest is happy about there stay. - thank you

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a central location and accessible to all that I needed.
Stayed 1 night in Dec 2018
Response from Lee Ann on 29 Dec 2018
Thank you for your rating. It is always great to here when a guest enjoyed there stay.

4/10 Poor

Verified traveller

Overpriced-bathrooms outdated-entire place needs renovated
Stayed 1 night in Dec 2018
Response from Lee Ann on 29 Dec 2018
I am sorry to here that you did not enjoy your stay. We are working diligently to correct all the issues you had. Thank you for your feed back it is appreciated.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
2Nd time staying. Will not be a third. Both times had to change rooms at least two times. This time was three. Place is a dump.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The bathroom was horrible. The shower had mold all around it, the ceiling of the bathroom had a big hole where someone attempted to patch the hole but failed miserably.
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very pleasant. Door to our first room was insecure. I could push it open without the key. Funny odor in both rooms. Second room had a small lizard on the curtain. Didn’t see it until morning of checkout. Rear door to property was propped open by carpet until a certain time in the evening.
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean, the staff was friendly and the continental breakfast was amazing. I will definitely stay here again!
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
I was traveling on business and my stay was only one night. I don't require much, just a clean bed and a shower. This hotel did provide that. The property is dated and in need of an update. My room had a small fridge and a microwave. The fridge was set at maximum cool with no way to adjust the temperature so everything put in it was frozen in a couple of hours. Water in the shower was hot and had sufficient pressure. The staff that I interacted with was friendly and the coffee was great.
Stayed 1 night in Dec 2018

6/10 Okay

Brad

Disliked: Cleanliness
This place really needs an upgrade, new carpet, paint, fixtures, etc.............old and tired.
Stayed 1 night in Nov 2018
Response from Lee Ann on 22 Nov 2018
Thank you for your feedback it is very important to us. We are doing some upgrades to the rooms. I'll be sure and pass this message on to the owners - again Thank you

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Nov 2018
Response from Lee Ann on 22 Nov 2018
Thank you I am glad you had a great stay a 4 out of 5 is good a score. It shows were on tract, but it leaves us with some improvements. Thank you

2/10 Terrible

Karen, Atlanta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom was a disaster. Hair ball on the floor, toilet is round with a oval toilet set, none of the 4 outlets in the bathroom worked, with the switch cover half inch away from the wall, not only in the bathroom but in the main room also. Quarter size brown stain on the lampshade by the bed, and it goes on and on. Front desk staff was nice, but overall NOT worth the money and will never stay there again.
Stayed 2 nights in Nov 2018
Response from Lee Ann on 22 Nov 2018
I am sorry that you did not enjoy your stay. I have checked with my staff on the issues you had and we are working diligently to improve them all. Thank you for bringing these items to our attention it is greatly appreciated.

6/10 Okay

Wes, McDonough, GA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room smelled like dead fish. I had to go and buy air freshener.
Stayed 1 night in Nov 2018
Response from Lee Ann on 22 Nov 2018
I am sorry to hear about the room - thank you for bringing this to our attention. We are working diligently to make sure this issue is resolved

2/10 Terrible

R

Disliked: Cleanliness, property conditions & facilities, room comfort
We checked in and were concerned immediately about the cleanliness of the hotel. Our room was on the 4th floor and as we stepped off the elevator, the smell of cigarettes was overwhelming. The cigarette smell in our room was equally horrible. We never even put down our luggage. Simply turned around and checked out. The receptionist was polite as we were leaving.
Stayed 1 night in Nov 2018
Response from Lee Ann on 14 Nov 2018
I am sorry that you did not get to enjoy all the amenities that the hotel had to offer. I do understand If you wanted a non-smoking room and it was near the smokers. I am truly sorry I hope that you would give us a second chance and please call so that we may put you on a non smoking floor so that you may have a better experience. - Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Pleasant
Hotel was not kept up/old and not renovated. Bed sheets felt old and worn. Not bleached or crisp like most hotels. Pillows were the same. The room made me feel dirty and I couldn’t wait to take a hot shower, wash my hair and check out.
Stayed 1 night in Nov 2018
Response from Lee Ann on 12 Nov 2018
I am sorry that you did not enjoy your stay. I will get with my head housekeeper regarding the rooms. I do appreciate you feed back it is very important to us - thank you

4/10 Poor

Steve

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
HGTV needs to do a hotel remodel
The bed was nice. However the hotel needs to be freshened up. Looks like I was remodeled in the late 80s or early 90s. A room above me leaked and the carpet in my room was soaked. I was only given an apology.
Stayed 1 night in Nov 2018
Response from Lee Ann on 10 Nov 2018
Thank you for you feedback it is very helpful to us. I am sorry that you had some issues. We are striving everyday to better the hotel.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Lee Ann on 10 Nov 2018
Thank you for your the score it shows we are doing great, but still need some improvements. We will continue to improve so that your next stay will be a 5 out of 5

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family getaway
Stayed 1 night in Nov 2018
Response from Lee Ann on 10 Nov 2018
Thank you for your the score it shows we are doing great, but still need some improvements. We will continue to improve so that your next stay will be a 5 out of 5

8/10 Good

Camille

Stayed 2 nights in Aug 2018
Response from Mgmt on 3 Nov 2018
Thank your feed back. I will let my owner know to look into some update for our common area.

6/10 Okay

Larry, Athens GA

Liked: Staff & service, room comfort
I was not impressed in the lack of general upkeep of the property. Rooms were nice for the most part, general public area needs renovation.
Stayed 1 night in Oct 2018
Response from Lee Ann on 5 Nov 2018
I do apologize I will inform my owner and see what we can do to create a more pleasant atmosphere in our common areas. - thank you

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Run down...staff overbooked our room. Woke us up at. 12:15 am. Wont go back.
Stayed 2 nights in Oct 2018
Response from Mgmt on 3 Nov 2018
I apologize for any inconvenience you may have occurred during your stay. We are working very hard to correct all issues. - thank you

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price, very comfortable an overall enjoyable experience
Stayed 1 night in Oct 2018
Response from Lee Ann on 3 Nov 2018
Thank you I am so happy that you enjoyed your stay.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Lee Ann on 3 Nov 2018
Thank you I am so happy that you enjoyed your stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Smelled like feet and there was no hot water
Stayed 1 night in Oct 2018
Response from Mgmt on 28 Oct 2018
I am so sorry about your experience. I will look into this matter and take care of it immediately, Thank you for your feed back it is very important to us

4/10 Poor

Billie Jo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2018
Response from Mgmt on 28 Oct 2018
I am sorry that you did not enjoy your stay here. We are always improving daily. I appreciate your feedback it is helpful to us to better improve ourselves.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to university. Welcoming staff. Best shower and hot water I’ve had at a hotel in a very long time.
Stayed 1 night in Oct 2018
Response from Mgmt on 28 Oct 2018
Thank you we appreciate your feed back .I am glad you enjoyed your stay

10/10 Excellent

Selonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Mgmt on 24 Oct 2018
Thank you I so happy that you enjoyed your stay.

2/10 Terrible

Shannon, Michigan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where do I start? Broken coffee in breakfast area, vending machines for beverages set at 97 degrees. Rooms are run down and dirty. Arm chairs in room had ground in dirt on the arms, bathrooms are held together with caulk, outlets coming out of the wall held by tape. Switching rooms resulted in a room with coffee machine and hairdryer not functional.
Stayed 2 nights in Oct 2018
Response from Mgmt on 24 Oct 2018
I am very sorry to hear that your stay was not enjoyable, I will look into the issues that you had mentioned and take care of the immediately. Thank you for letting us know it is appreciated

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Mgmt on 24 Oct 2018
Thank you

8/10 Good

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Mgmt on 24 Oct 2018
Thank you I am so glad you enjoyed your stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Mgmt on 24 Oct 2018
Thank you so much I am glad you enjoyed your stay

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Mgmt on 15 Oct 2018
I'm glad you enjoyed your stay. Thank you for your response

4/10 Poor

Michael, Conyers,Ga

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms were not clean. We change rooms because of a smell that couldn't be identify. The hotel needs to be remodel. Would not stay there again. Michael
Stayed 2 nights in Oct 2018
Response from Mgmt on 15 Oct 2018
I do apologize for the issues you had occurred during your stay. I have spoke with the head housekeeper in the issues in the room. Thank you for your feed back it is appreciated.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk and breakfast staff were friendly and helpful. Hotel is in serious need of repair/upgrade.and not worth 1/3 of the $150 a night exhorbitant rate for parents weekend at Georgia Southern First room had terrible musty smell. Complained to Staff who quickly changed us to another room. No musty smell, but smoke/fire detector was not on the wall, just exposed wire. end window with peeling drywall and looking water. Also exposed wiring near microwave. There was also mildew in the window/wall peeling drywall at the end of the hallway. Stayed for 2 nights room was not cleaned first night. Had to go to desk for fresh towels. I have stayed at other Wyndham Baymont properties before years ago. Based on this property Wyndham will not be high on my list and I will NEVER stay at this Baymont again.
Stayed 2 nights in Sep 2018
Response from Mgmt on 2 Oct 2018
I am sorry that your stay was disappointing. I will look into the issue you had a correct them immediately. Thank you for your input it. We are improving a little everyday and your response is very helpful to us for improvement.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Mgmt on 21 Sept 2018
Thank you for your review. A 4 out of 5 means were doing a good job. Still needs some improvements and we are working on that every day. thank you again

6/10 Okay

Peter

Liked: Cleanliness, staff & service, room comfort
Shari
The hotel room was great but the breakfast and coffee were awful. The coffee is the worst I have ever had. I stay in Baymont by Wyndham hotel in Venice, Florida quite often and it is amazing and that is why I booked this one. The rooms were as nice but the breakfast was not good
Stayed 1 night in Sep 2018
Response from Mgmt on 14 Sept 2018
I am glad to hear that you liked the hotel. I do apologize that you did not like the breakfast. I will speak to the kitchen staff regarding the breakfast. Thank you for your feed back it is very helpful.

6/10 Okay

Suzanne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Mgmt on 7 Sept 2018
Suzanne, Thank you for choosing Baymont Inn. I hope that you enjoyed your visit. I see the score that you gave us, that means we need to do so more improvements for our guest. I thank you for your honesty and will continue to improve so that your next stay will be perfect.

2/10 Terrible

michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nasty place.
I walked in and I told them after I looked at the place there were stains everywere and smelled and dirty towels and sheets I asked for my money back but still hasn't posted on my account yet. this place shouldn't put wyndhams name on it.
Stayed 1 night in Sep 2018
Response from Mgmt on 19 Sept 2018
I am sorry that you did not get to stay with us. If your have any issues please contact us so that we may research the issue. - Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dated and not well kept! Breakfast was not good and overall experience not enjoyable.
Stayed 1 night in Sep 2018
Response from Mgmt on 4 Sept 2018
I am sorry that you were disappointed regarding your stay. We are always working on improvements and your feed back is appreciated - Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Mgmt on 28 Aug 2018
Thank you, we are so happy that you enjoyed your stay and we look forward to seeing you again

8/10 Good

Paul, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only comment l have is that it was in a good location for me
Stayed 1 night in Aug 2018
Response from Mgmt on 4 Sept 2018
Thank you for choosing Baymont Inn. I see that you weren't 100% satisfied with your stay and I do apologize for that. We are working daily to improve our hotel daily. Your feedback is greatly appreciated