Desk, blackout curtains, iron/ironing board, free WiFi

Reviews of Extended Stay America Suites Norwalk Stamford

2.5 out of 5

Reviews

6.8
Rating 10 - Excellent. 247 out of 1002 reviews" "
Rating 8 - Good. 262 out of 1002 reviews" "
Rating 6 - Okay. 209 out of 1002 reviews" "
Rating 4 - Poor. 151 out of 1002 reviews" "
Rating 2 - Terrible. 133 out of 1002 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Robert

Liked: Staff & service, amenities, property conditions & facilities
This is a nice place.
Stayed 27 nights in Feb 2024
Response from Hotel Management on 20 Mar 2024
Dear Robert, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to welcome you back in the future. Sincerely,Hotel Management

2/10 Terrible

Edward

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the most unfriendly and rude people that Ive ever encountered. The Manager was absolutely the worst Screeming at clients - she shoukd be fired immediately. Expedia shoukd delete this hotel from their inventory. Never ever book this hotel.
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar 2024
Dear Edward, We are sorry for your experience with our associates during your stay. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. Please be assured we are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed and treated courteously and respectfully. Thank you for bringing this to our attention, and we hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast
Stayed 2 nights in Mar 2024

2/10 Terrible

Kali Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is freezing and the heater would not work. I tried to call to the front desk who put me on hold forever and refused to answer when I tried to call back. I had to go down and ask to switch rooms. Switched rooms to one with a working heater. Left the property for maybe an hour. I had pulled the shade down and put my three bags on the bed and counter. The receptionist called while I was gone to ask what room she put me in. When I came back, someone had been in my room. The shade was open. My bags were moved. And my backpack had been rustled through and all my cash was gone. WORST EXPERIENCE EVER!!!
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar 2024
Dear Kali Patricia, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management

6/10 Okay

Kaitlin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

diana, STAMFORD

Liked: Staff & service
NOTHING FANCY BUT DID THE JOB
Stayed 2 nights in Feb 2024
Response from Hotel Management on 29 Feb 2024
Dear Diana, Thank you for reviewing your stay. We are glad your stay was enjoyable on many levels. However, we regret that you did not leave completely satisfied. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

2/10 Terrible

Mariam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We contacted the front desk to inform them about the changes in our travel. But despite reassuring us the change was okay, they gave away our room. We had prepaid for the complete booking through Expedia. When we arrived, hotel staff did not offer a refund, or any help making an alternative arrangement. Once the room was paid for, giving the room away is a violation of the contract. I will never stay at Extended Stay again and the staff was unhelpful.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 22 Feb 2024
Dear Mariam, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff.
Stayed 14 nights in Feb 2024
Response from Hotel Management on 21 Feb 2024
Dear Robert, Thank you for your excellent feedback. At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. We appreciate your patronage and look forward to welcoming you back soon!Sincerely,Hotel Management

6/10 Okay

Cristopher, New haven

It’s alright not bad
Stayed 2 nights in Feb 2024
Response from Hotel Management on 20 Feb 2024
Dear Cristopher, Thank you for being our guest. It is nice to know you had a pleasant stay. Our front desk team is always there to help you. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get into and sleep on a long trip
Stayed 1 night in Feb 2024

10/10 Excellent

Janet

Stayed 1 night in Feb 2024

6/10 Okay

Robert, Norwalk

Travelled with family
Liked: Amenities
There was policy activity in the lobby one moment and a pungent odor of food another.
Stayed 1 night in Dec 2023
Response from Hotel Management on 10 Feb 2024
Dear Robert, We appreciate your feedback regarding the lobby atmosphere. We strive to provide a comfortable environment for all our guests, and we apologize for any inconvenience caused by the fluctuating conditions. Your input helps us improve our services, and we will address your concerns to ensure a more consistent experience for our guests. Thank you for bringing this to our attention, and we hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

2/10 Terrible

Biswajit

Disliked: Property conditions & facilities
Very rude staff the two black lady one is the manager and another is front staff at evening time and the skinny boy is the morning time behavior very bad looks like we are not paying for the room and bathroom doors are no lock it’s broken tv not working please don’t suggest any one for that hotel sorry not a hotel and motel it’s a very nasty place in the sweet town very poor experience thank
Stayed 1 night in Feb 2024
Response from Hotel Management on 8 Feb 2024
Dear Biswajit, We are sorry for your experience and are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and spacious. Customer service was quick and reliable.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 30 Jan 2024
Dear Carlos, We are so grateful for your words about your recent trip. We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent, and we appreciate you highlighting the staff's attentiveness. Our team is devoted to ensuring each guest feels at home and wants to return, and we hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

2/10 Terrible

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The entire driveway and parking area was glare ice, there was no sand or salt down. The building is worn and needs to be renovated. I found hair on our beds, in our sheets and in the bathtub. There were visibly dirty spaces (handprints and smudges on closet mirrors, sink dirty, under bathroom counter has a shelf that looked like it hadnt been cleaned in months). The continental breakfast was a few prepackaged muffins and a very dirty coffee area.
Response from Hotel Management on 22 Jan 2024
Dear Stephanie, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience, and we apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very nice
Stayed 9 nights in Jan 2024

8/10 Good

Cathlyn

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2024

10/10 Excellent

Janet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a frequent flyer i love it here everyone is so nice very convenient to me while doing traveling nurse . give me a home feeling that i can cook my own food if i want etc..and privacy
Stayed 1 night in Jan 2024
Response from Hotel Management on 18 Jan 2024
Dear Janet, We're truly honored to be your home away from home and glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jan 2024

8/10 Good

Miguel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Brian, Mount Vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I originally saw the low ratings, I was reluctant to book this hotel. However, I took a change because my trip was for an unexpected funeral. To my surprise, the hotel was a bargain and I am not sure why the ratings have been so poor. Sure, it is not 5 star, but it is a great deal for the rate i paid.
Stayed 2 nights in Jan 2024

10/10 Excellent

Diana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Libo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room facilities are comfortable.
Stayed 1 night in Jan 2024
Response from Hotel Management on 14 Jan 2024
Dear Libo, We're delighted to hear that you found the room facilities at Extended Stay America comfortable! Your comfort is our priority, and we appreciate your positive feedback. If there's anything specific that made your stay enjoyable or if there are ways we can enhance your experience, please feel free to let us know. Thank you for choosing Norwalk Stamford, and we look forward to hosting you again!Sincerely,Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Dec 2023

6/10 Okay

Meghan

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Dahlia

Travelled with partner
Liked: Amenities
The room was spacious, clean and the bed comfortable.
Stayed 1 night in Dec 2023

8/10 Good

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The price is great for the area and the suites have plenty of space. You have to request dishes though. There are none in the room. Also the breakfast is non-existent. It's prepackaged muffins and coffee. THATS IT. Muffins tasted old.
Stayed 3 nights in Dec 2023
Response from Hotel Management on 28 Dec 2023
Dear James, Thank you for choosing Extended Stay America and taking the time to post a review. We're pleased to read that you found the price reasonable and the suites spacious. However, we apologize for any inconvenience regarding the absence of dishes in the room and the disappointment with the breakfast options. Your comments are invaluable to us, and we'll certainly look into ways to improve and provide a more satisfying experience for our guests. It was our pleasure to host you during your time in Norwalk, and we look forward to your next visit.Sincerely,Hotel Management

6/10 Okay

Keith

Travelled with partner
Disliked: Staff & service, amenities
Stayed 3 nights in Dec 2023

8/10 Good

Servando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok.
It was fine. Bed was a little caved-in from use. The breakfast was just coffee and some plastic-wrapped muffins. No fruit or juices.
Stayed 1 night in Dec 2023

8/10 Good

Richard

Stayed 4 nights in Dec 2023

8/10 Good

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito limpio y tranquilo Podrían mejorar el acceso por las puertas lleva mucho tiempo que la tarjeta funcione para poder abrir cualquier puerta de manera más rápida por lo demás todo muy bien
Stayed 2 nights in Dec 2023
Response from Hotel Management on 26 Dec 2023
Dear Manuel, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case, too. Please revisit us for another exciting stay.Sincerely,Hotel Management

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Engdyachnuel

Stayed 1 night in Dec 2023

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was quite and the service desk was very friendly.
Stayed 1 night in Dec 2023
Response from Hotel Management on 20 Dec 2023
Dear Jessica, Thank you for your kind words about Extended Stay America! We are incredibly pleased you enjoyed your stay and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit here.Sincerely,Hotel Management

6/10 Okay

alexander, hartford

Liked: Staff & service, property conditions & facilities

6/10 Okay

YAMIL

Stayed 1 night in Dec 2023

4/10 Poor

Krisitna

Stayed 3 nights in Dec 2023

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price
Stayed 1 night in Dec 2023

4/10 Poor

Derek

Stayed 1 night in Dec 2023

4/10 Poor

Eliza

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Upon checking in I was asked to sign a paper pledging lack of drug use and firearms on the premises. Our room was noisy and dirty. Easily one of the bottom 3 hotels I have ever stayed in. And that’s saying something.
Stayed 1 night in Dec 2023
Response from Hotel Management on 12 Dec 2023
Dear Eliza, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, we sincerely apologize that this was not your experience and apologize for the concerns that may have kept you from having an outstanding stay. We wish we could have had the opportunity to address your concerns while you were still here, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

10/10 Excellent

sharon, Belleville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice set up. The room was in mint condition.
Stayed 1 night in Dec 2023
Response from Hotel Management on 9 Dec 2023
Dear Sharon, Thank you for giving us an excellent rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management

8/10 Good

Ryan

Stayed 11 nights in Nov 2023

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities, room comfort
Always a pleasure
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service
I stayed 5 days for work. After reading the reviews, I have to say the suite I was in was clean and updated. The floor I was on was mostly quiet and I was not bothered by that in the least. Here is what did bother me: as I pulled in one evening, I parked all the way in the back where our rooms were located. I was sitting in my car with the door open, a white van from NY came speeding in, parked all the way in the back; passengers immediately getting out of that van headed to the dumpster and all stood there urinating on it. I was stunned as I sat there waiting for all of them to finish so I could get into the building and to my room. And I did notice how the back entrance was always propped open for people to just walk in. Security was lacking.
Stayed 4 nights in Nov 2023
Response from Hotel Management on 5 Dec 2023
Dear Mary, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay and were pleased with the service. However, we are sorry for the inconvenience caused and will work on improving it. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Dec 2023

10/10 Excellent

Saul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a quiet place
Stayed 1 night in Nov 2023
Response from Hotel Management on 5 Dec 2023
Dear Saul, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was enjoyable, and we could exceed your expectations. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management

8/10 Good

Roman

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023