For a hotel with low ratings, we were pretty impressed with it. The staff was amazing, the room was huge and comfortable. There was a fridge, coffee pot , working air conditioner, comfortable bed , and a continental breakfast. Parking was in a safe area right around the corner from our room. I pre-booked our room and when we arrived, told the manager I needed ground floor room instead of climbing stairs or elevator and he very gladly upgraded us to a first floor room with a king size bed at no extra charge. Restaurants are right next door within walking distance and the Steve Wilkos show is right around the corner, which was our reason for being there. Nothing was difficult about the stay and I have no complaints at all.