Double or Twin Room

Reviews of The Brothers Karamazov Hotel

4 out of 5
The Brothers Karamazov Hotel
11a Sotsialisticheskaya Street, St. Petersburg

Reviews

8.8

Excellent

Rating 10 - Excellent. 86 out of 171 reviews" "
Rating 8 - Good. 60 out of 171 reviews" "
Rating 6 - Okay. 19 out of 171 reviews" "
Rating 4 - Poor. 4 out of 171 reviews" "
Rating 2 - Terrible. 2 out of 171 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Stayed 5 nights in Nov 2019
Response from Varvara on 28 Nov 2019
Good afternoon, We do appreciate your feedback. Best regards, The Brothers Karamazov Hotel.

8/10 Good

Masood

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, clean but small rooms
Nice staff, decent breakfast, super small rooms A
Stayed 2 nights in Jul 2019
Response from Varvara on 21 Nov 2019
Dear Masood, Thank you for the review. We will definitely take your comments into consideration. Hope to see you again, The Brothers Karamazov Hotel.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located near a metro. Very nice reception staff with good English. Clean and comfortable. Matches what you would expect at this price.
Stayed 4 nights in Aug 2019
Response from Varvara on 21 Aug 2019
Good afternoon, We do appreciate your kind feedback and high marks. Hope to see you again! Best Regards, The Brothers Karamazov Hotel.

8/10 Good

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from Varvara on 31 Jul 2019
Good afternoon, Thank you for the review. Best Regards, The Brothers Karamazov Hotel.

10/10 Excellent

IRINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Varvara on 28 Jun 2019
Уважаемая Ирина, Мы были рады узнать, что Вы и Ваша семья прекрасно провели время у нас в гостях и остались полностью довольны качеством услуг нашего отеля. Надеемся на новые встречи с Вами! С уважением, Отель "Братья Карамазовы".

8/10 Good

Vitaliia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Varvara on 14 Jun 2019
Good afternoon, Thank you for high marks and positive review. Best regards, The Brothers Karamazov Hotel.

4/10 Poor

Stepan

Disliked: Cleanliness, staff & service
Rudeness and cockroaches
The hotel is anything but 4 stars one - rude stuff, room cleaning is poor and not regular, in the restaurant it is cockroaches crawling on walls and tables, douche in the room was constantly leaking leaving a huge pond on the floor. Breakfast is for free indeed but you have to deal with cockroaches, as I mentioned above.
Stayed 5 nights in Apr 2019
Response from Varvara on 13 Jun 2019
Dear Stepan, We would like to thank you for time you spent writing this review. We do regret that our hotel did not meet your expectations. Here we would like to say that we do our best to master our services day by day and we will take into consecration your point of view. Moreover we will check your information regarding cockroaches as only you saw them. We also would like to add that room cleaning is offered on every day basis and we usually receive only positive feedback regarding this service. Moreover our friendly and polite reception desk managers are always ready to assist our guests to make they stay with us comfortable. Unfortunately you have not informed anyone of them that you had problems with douche. Nevertheless we do believe that you had a chance to admire beauty of our city. Best Regards, The Brothers Karamazov Hotel.

10/10 Excellent

Kirill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2019
Response from Varvara on 31 Jan 2019
Уважаемый Кирилл, Благодарим Вас за столь высокую оценку нашего отеля. Мы будем рады видеть Вас вновь! С уважением, Отель "Братья Карамазовы".

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Varvara on 6 Jan 2019
Dear Guests, We do appreciate your high marks! Best Regards, The Brothers Karamazov Hotel.

8/10 Good

RossGrant, Edinburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, quiet but close to the centre and transport links. Clean and spacious room, friendly staff, good breakfast.
Stayed 5 nights in Oct 2018
Response from Varvara on 25 Oct 2018
Dear Guest, Thank you for your kind feedback and hight marks! Best Regards, The Brothers Karamazov Hotel.

10/10 Excellent

Xing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice and value hotel
The staff is warm and helpful. The breakfast is delicious. The room is a little bit small but still ok. There are several supermarkets nearby, a lot of restaurants. 10-minute walk to the Metro and a park with children playground.
Stayed 3 nights in Jul 2018
Response from Varvara on 7 Aug 2018
Dear guests, Thank you for your kind feedback and positive review. We will be very happy to see you again! Best Regards, The Brothers Karamazov Hotel.

8/10 Good

Babak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place.
Good stay.
Stayed 6 nights in Jun 2018
Response from Varvara on 26 Jun 2018
Good afternoon, We do appreciate your positive review! Best Regards, The Brothers Karamazov Hotel.

10/10 Excellent

Meyer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super nice
Great experience, very nice hotel and their staff are bilingual, very professional and super friendly.
Stayed 3 nights in Jun 2018
Response from Varvara on 26 Jun 2018
Good afternoon, Thank you for your kind feedback and positive review. We will be very glad to see you again! Best Regards, The Brothers Karamazov Hotel.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Friendly staff, all can speak good English and give good recommendations. Breakfast was good and rooms were new and clean.
Response from Varvara on 8 May 2018
Dear Alan, We are very glad to hear that our hotel met your expectations and you send good time with us! We do believe to meet your again. Best Regards, The Brothers Karamazov Hotel.

8/10 Good

Vital

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Varvara on 2 May 2018
Good afternoon, We do appreciate your kind feedback and high marks! We will be glad to see you again, The brothers Karamazov Hotel.

10/10 Excellent

Diana, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Amazing hotel, great breakfast, clean rooms, comfortable all the way. Staff was so nice and friendly specially Barbara, the administrator, they did everything to make our stay in St Petersburg unforgettable.
Stayed 3 nights in Oct 2017
Response from Varvara F on 10 Nov 2017
Dear Diana, We do appreciate your king feedback! You are always welcome! Best Regards, The Brothers Karamazov Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, staff wonderful, everything amazing.
Stayed 4 nights in Aug 2017

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly reasonable place
Perfectly pleasant budget stay for a few days in St Petersburg; about a 15 minute walk to the more picturesque parts of town. Staff perfectly friendly. The breakfast was basic, as were the rooms - and a pity that the shower often leaked onto the bathroom floor.
Stayed 1 night in Jul 2017

4/10 Poor

Luis

Disliked: Staff & service, property conditions & facilities, room comfort
Not a 4 stars hotel
We were very disappointed with the quality of the hotel, the reason we choose this place was because we read the reviews and the hotel was rated 4 stars. We usually pick 4 stars hotels and compared with the ones we stay in Moscow and Kazan, this is not even a 3 stars, everything in the room was commercial grade, the carpet, the toilet and hand soap dispensers, the furniture and so on. The breakfast was poor quality (yogurt container hot, when ordered over easy eggs they came hard, etc) This is the first time a write this kind of comments, but I was very upset for paying for a 4 star accommodation a getting a very poor one.
Stayed 4 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful Staff, yet Unsatisfied Breakfast
Staff are ALL friendly and helpful, specially Anna from the night shift. The view on Nevsky Avenue at December night recommended is fabulous. The only thing could be improved is the breakfast. End at 10 is really too early. Maybe add more choices as well.

8/10 Good

humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice staff
very good place for the price and very helpful staff in several languages. Could try it again
Response from General Manager on 29 Dec 2016
Dear guest, Thank you for your kind opinion! Best Regards, The Brothers Karamazov Hotel.

8/10 Good

WAI SZE, Hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy hotel
We enjoyed our stay there for five days. Friendly staff. Comfortable room with good night sleep. Just a short walk from metro, with supermarkets and cafes nearby.
Response from General Manager on 23 Sept 2016
Thank you for your good review! You are always welcome!

8/10 Good

Natalia, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay
Stayed here for 2 nights. Would stay again. The only improvements the hotel need to look at are (1) the beds. Really old, basic and uncomfortable. They're basically fold out beds moved together to form a double bed. Really nice rooms with nice bathrooms but the beds let it down. (2) The restaurant. It was like we had just stepped back in time into Faulty Towers! The restaurant staff seriously need to develop some personality and warmth. Apart from that all good.

8/10 Good

ANKIT, San Diego, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel overall
Everything was good about the hotel, especially the people at the front desk were very helpful. The location was also very nice and easy to navigate. Although the breakfast could improve in terms of quality and variety.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Petersburg
Hotel is close to 2 metro stations money exchange go for getting around. Breakfast adequate .Meals in hotel not large choice but good taste and plenty of it.Bed comfortable, place keept spotless.Just be aware the hotel has to register you at 150 roubles each preson.overall good.

6/10 Okay

N., England

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Expedia Secret Saver Hotel
The Hotel was supposed to be a 4 star hotel with free Wi-Fi, but it was only a 3-star one and no Wi-Fi. Room wasn't the room we booked and it wasn't ready in spite of our late arrival: there was a double bed which we had to convert into twin. The towels were tired, though the cleaners did their job well. The shower room was smelly. Why to claim it was a 4-star Expedia Secret Saver Hotel when it's only 4*! We could get 5* Hotel Angleterre for the same money we paid for The Brothers Karamazov Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cozy hotel.
This was a very nice and cozy hotel. Not too many people. The breakfast was great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
good hotel
"The Brothers Karamazov" is a nice and comfortable hotel accommodation. This quiet hotel is located near subway stations “Vladimirskaya” and “Dostoevskaya” (5-10 min walk), rooms are comfortable, there are several nice restaurants in close proximity (on Rubinshtein str.). However, it cannot be considered as four star hotel, it is rather solid three star hotel.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Average.

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Easy to come and go! Staff was very helpful and great breakfast!

6/10 Okay

Verified traveller

Liked: Staff & service
no top quality but nice location for tourists
rooms are not repaired for some time i suppose. breakfast room small and no fresh air. very limited choice at breakfast. for this money i will not go again to this hotel

6/10 Okay

max, sydney aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is fine but is in a residential area and some 30-40 mins walk to main attractions. Some of the staff were very good, others not so helpful. restaurant is not very good, but breakfast is OK.

10/10 Excellent

Chris, Camberley, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brothers Karamazov Hotel, St Petersburg, Russia
A colleague and I stayed here for 4 days in June 2011. We booked rooms back in January, with a buffet breakfast included. We were courteously welcomed on arrival and checked in efficiently. Our rooms were ready and were spacious, comfortable, air conditioned, remarkably well-lit and clean. They were fitted out with everything listed on the hotel's website and all appliances, etc., worked. Beds were impressive. The location is pleasingly quiet and the staff were excellent, helpful and friendly. Receptionists were fluent in English, French and German. Breakfast was absolutely fine. On one occasion we opted for the business lunch. The choices, presentation and standard were very good and the price was incredibly modest. The hotel was busy and generally fully occupied; I heard no customer complaits whatsoever. During the stay my colleague was taken ill. The hotel immediately contacted an international clinic which sent a medical response team, including a doctor as well as a paramedic, within 20 minutes, despite heavy rush-hour traffic. I rate the experience at this hotel very highly, would definitely return there any time and am pleased to recommend it strongly to everyone. It may not be five star rated but it treats its guests / clients as though they were 5 star.

10/10 Excellent

Joseph, Atlanta, GA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brothers Karamazov Hotel - GREAT deal
The Brothers Karamazov Hotel in St. Petersburg, is one of the great finds in Russia. Top European quality service, cleanliness and comfort at very reasonable rate. Room larger and more confortable than expected. Staff very courteous and helpful in retrieving our luggage after Delta Air Lines lost it for three days. Assisted with taxis, language, directions and additonal sevices.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is quite nice hotel. Location is very good. Hotel is very close to subway (5 minutes walk) , and is located near city center. Staff at the reception is very friendly and professional. However, it is not 4 star hotel. It is rather solid 3 star hotel. Room does not have secure locker, there is no bath tab, electric power outlets are loose, desk in the room is not quite convenient to work. General impression is positive. Service is adequate to a price.

6/10 Okay

Margaret, Denver, CO

Other than a cot for a bed, it was great...
The only annoying thing about the place was the beds were cots with bedskirts over the bottoms, but the second I sat on it I knew. Otherwise, very nice, quiet and helpful staff.

6/10 Okay

Lena, Slough, UK

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Good hotel for a short break
The hotel was clean, the location is not bad. The beds were very hard and we found them uncomfortable. The towels were not fluffy, the bedding was too basic. The wardrobe in the double room was not big enough to fit our clothers, it's OK just for 1 person. And breakfast was the same boring every day, not much choice, though coffee was good. I would say this hotel is a good place to stay for 2-3 nights.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underbar personal
Underbar personal, grym service.
Stayed 8 nights in Dec 2021
Response from Dmitry on 27 Dec 2021
Dear Natasha! On behalf of "The Brothers Karamazov Hotel" I would like to thank you for such kind review. We tried our best to help you during your stay. I am very glad that you liked the performance of our staff. It's always a pleasure to receive a positive feedback on your job. We will be waiting for your next stay with us. All the best for you! "The Brothers Karamazov Hotel" team.

8/10 Good

Ferdi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell till bra pris
Väldigt bra hotel centralt läge , billigt och prisvärt
Stayed 3 nights in Nov 2021
Response from Dmitry on 8 Dec 2021
Hello Ferdi! It's great to hear a positive feedback from you! We are glad your choice fell on our hotel for your stay in Saint Petersburg. Our prices are guest-oriented that is why a lot of travellers make our hotel their place of stay. We will be happy to host you next time. Thank you! "The Brothers Karamazov Hotel" team.

10/10 Excellent

minna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell
Det är ett litet enkelt hotell med rena rum och trevlig personal. Finns AC och ett litet kylskåp på rummen. Finns hiss. Jag väljer att äta frukost ute den är lite svag. Jag har återkommit hit flera gånger.
Stayed 3 nights in Oct 2021
Response from Varvara on 12 Oct 2021
Good afternoon, We do appreciate your kind feedback regarding your stay with us. Thank you for your positive attitude and prise. You are always welcome! Best regards, the Brothers Karamazov Hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Varvara on 15 Sept 2021
Dear Guest, We do appreciate your kind feedback regarding your stay with us. It will be pleasure for us to see you again one day! Best Regards, The Brothers Karamazov Hotel.

10/10 Excellent

SAVELIY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Varvara on 12 Jun 2021
Good afternoon, We do appreciate your kind feedback and positive attitude. It will be pleasure for us to see you again! Best regards, The Brothers Karamazov Hotel. Добрый день, Мы благодарим вас за столь высокую оценку качества услуг нашего отеля. Надеемся на новые встречи с Вами! С уважением, Отель "Братья Карамазовы".

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldig frächa rum
Väldig rena rum och bra utrymme,trevlig personal. Det enda som inte var tillräcklig bra utbud på var frukost. Kunde ha varit bättre. Rekommenderar detta hotel.
Stayed 9 nights in May 2021
Response from Varvara on 3 Jun 2021
Good afternoon, We do appreciate your kind feedback and positive attitude. It will be pleasure for us to see you again. Best regards, The Brothers Karamazov Hotel.

8/10 Good

Marina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Рекомендую остановиться
Удачное расположение отеля, вежливый и компетентный персонал.
Stayed 4 nights in May 2021
Response from Varvara on 26 May 2021
Добрый день, Благодарим вас за столь высокую оценку качества услуг нашего отеля. Мы будем рады видеть Вас вновь. С уважением, Отель "Братья Карамазовы".

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2021
Response from Varvara on 17 May 2021
Good afternoon, We do appreciate your kind feedback and your positive attitude. It will be pleasure for us to see you again one day! Best rereads, The Brothers Karamazov Hotel.

8/10 Good

Flora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Varvara on 25 Oct 2020
Good afternoon, We do appreciate your kind attitude and positive feedback. We will be happy to see you again! Best regards, The Brothers Karamazov Hotel.B

10/10 Excellent

Nina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend!
My second stay. Really nice hotel, clean, fresh, nice staff with personnel 24/7. Very good breakfast. Quiet rooms.
Stayed 6 nights in Sep 2020
Response from Varvara on 28 Sept 2020
Dear Nina, We were very happy to see you again and we do appreciate your kind attitude. With all best wishes, The Brothers Karamazov Hotel.

10/10 Excellent

IanaR., Bergheim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles super! Zimmer ist groß und sehr gemütlich! Personal ist super nett und sehr sehr freundlich, Frühstück ist lecker und wirklich ausreichend in ganzem war alles Top! Man hat sich wie zu Hause gefühlt, es war warm und gemütlich, immer wieder gerne!!!!
Stayed 3 nights in Feb 2020
Response from Varvara on 25 Feb 2020
Dear LanaR, We do appreciate your kind feedback and positive review regarding your stay with us. Danke schön! We will be very happy to see you again. Best Regards, The Brothers Karamazov Hotel.

8/10 Good

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
Trés bon hotel. Simple, propre et bien equipé. Petit déjeuner buffet complet, reception dispo 24/24 et personnel trés sympathique, petite superette et restau à proximité. Un peu excentré, mais c'est gérable a pieds ou transport en commun, le quartier est tranquille et plutôt agréable. Nous avons passé un bon séjour.
Stayed 6 nights in Dec 2019
Response from Varvara on 9 Jan 2020
Cher Hôte, Merci beaucoup pour ce gentil commentaire à propos de notre hôtel! Bien à vous! Varvara Frunza The Brothers Karamazov Hotel reception and service department manager.