This will be a very mixed review of the hotel. Read it all to understand.
We visited St. Petersburg during the World Cup in July of 2018. The staff of the hotel were all great. Helpful. Gracious. And all spoke English well enough to answer all of our questions and assist our travels.
The location is ok (very near to the Hermitage and Neva river), but a 25 minutes walk to the nearest Metro stop and most other amenities.
The Lobby and rooms are all very modern and crisp looking, as shown on the website images. HOWEVER, what they fail to show you on the website or tell you, is that only half of the hotel is actually connected to the lobby. To get to the OTHER half of the rooms, you have to go outside, down a rusting, dangerous stairway, across a poorly lit, outdoor courtyard filled with broken down cars and people not associated with the hotel (this courtyard is not secure and open to the public, so anyone can just hang out here). While the rooms themselves may be similar, getting to the is NOT. Also, after getting across this nefarious courtyard, you have to go into another building that is shared between hotel guests, hostel guests, and apartment residents, so there really is very little security in this building and all sorts of people are walking through a shared stairwell leading to the rooms. Very UNSAFE! Also, this shared stairwell is constantly damp, unfinished, and smells of raw sewage ( This is NOT an exaggeration!). See photos of this area.