Lobby
Check availability

Reviews of Holiday Inn Express Clearwater East - Icot Center, an IHG Hotel

2.5 out of 5
Holiday Inn Express Clearwater East - Icot Center, an IHG Hotel
13625 Icot Blvd, Clearwater, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 452 out of 1000 reviews" "
Rating 8 - Good. 307 out of 1000 reviews" "
Rating 6 - Okay. 134 out of 1000 reviews" "
Rating 4 - Poor. 59 out of 1000 reviews" "
Rating 2 - Terrible. 48 out of 1000 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the check in desk on Friday were very nice and courteous.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfasts were heated up frozen food for the most part, would have preferred cooked on site.
Stayed 6 nights in Apr 2024

10/10 Excellent

Chris

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Apr 2024

10/10 Excellent

Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service
My kids and I stayed at this property for my son’s hockey tournament. It is very clean and the free breakfast in the morning was a major hit.
Stayed 5 nights in Mar 2024

10/10 Excellent

Carmen

Stayed 2 nights in Mar 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a great hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations. Would stay here again.
Stayed 2 nights in Feb 2024

2/10 Terrible

eric

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed linens smelled of body, disgusting
Stayed 1 night in Jan 2024

10/10 Excellent

Abdul Ahad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rizalina

Travelled with group
Stayed 2 nights in Jan 2024

10/10 Excellent

Hoan My

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always lovely staff!!!
Stayed 1 night in Dec 2023

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Rooms
The rooms are clean. It is in a Icot Business Park complex, shopping and dinning is available near by.
Stayed 1 night in Dec 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay. I enjoyed the room, the only problem we have was. There were kids running around in the hallways for several hours and we had to report them. Still didn't work when we reported them. So we opened the door and found ourselves and another lady yelled at them only when it stopped at 1130 at night. But I get it that you have hit together. It's because there was something going on but need to be in your room. And not kids run around slamming doors. Babysitter the room was awesome
Stayed 2 nights in Dec 2023

8/10 Good

Odaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Carel

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Michael

Liked: Amenities
Patio door did not look . Had to sleep with unlocked door . It was fixed next day
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2023

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient hotel
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice one night stay
Had a nice one night stay. Everything was good. Enjoyed the hot breakfast as always with Holiday Inn Express.
Stayed 1 night in Oct 2023

2/10 Terrible

Lee

Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful hotel with a modern design. Very comfortable and relaxing room. Our room was on the back side of the hotel and it was very quiet. A free breakfast was served and it was great. The warm cinnamon rolls were awesome! We didn’t use it but the outdoor pool looked pretty nice. My wife and I will definitely stay here again if we need a place to stay in Largo.
Stayed 1 night in Sep 2023

8/10 Good

Kimberly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Tommy, Hillsbobo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cross Street Flea Market( cho trời). Nice staff
Stayed 1 night in Sep 2023

10/10 Excellent

Celestino

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing Staff and a Great Pool
I cannot say enough amazing things about our 1 night stay at the Holiday Inn Clearwater East! The staff fantastic and able to accommodate our early check-in so that we could attend the Tampa Bay Bucs game and not have to worry about checking in late. The staff was also able to put 2 of our rooms together with an adjoining door so that the kids could play in 1 room while the parents relaxed in another which was very convenient. The outdoor pool was clean, great temperature, and open until 10pm so we made great use of it after being in the sun at the football game. Rooms were clean and properly stocked and the beds were comfortable. We will 100% stay at this hotel again the next time we are in the area
Stayed 1 night in Sep 2023

10/10 Excellent

Gloria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room. And the pancakes were delicious.
Stayed 2 nights in Aug 2023

8/10 Good

Alexander

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, but a little overpriced.
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Liked: Amenities
The room was nice & cozy. The front desk clerk was very helpful.
Stayed 1 night in Aug 2023
Response from Kalli on 29 Aug 2023
Thank you for staying with us!

2/10 Terrible

Heather

Liked: Cleanliness, amenities
Disliked: Staff & service
I did not feel safe. It was a horrible experience. I have stayed here before, and there has been a shift. Single women should not stay here.
Stayed 1 night in Jul 2023
Response from Kalli on 26 Jul 2023
We would love to know what we could do to make you feel safer and have a better experience. I am so sorry you felt this way at our hotel! Please email or call us and I would love to hear your thoughts and experiences.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby and rooms very updated and modern. Outstanding breakfast
Stayed 1 night in Jul 2023
Response from Kalli on 19 Jul 2023
We are glad you stayed with us and enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kalli on 13 Jul 2023
We are glad you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service
I made the reservation (on line) through Expedia, and while we stayed here (4-5 years ago) it was a little disappointing to see "wet paint" signs on the walls in the hallways and to smell it (outside our room). The elevator also smelled, musty. This aside...the accommodations were GREAT both times! The room this time was modernized, the king size bed was to die for (roomy and lled to an awesome nights sleep) with a lot of extras/nice to haves...iron & ironing board, safe, Keurig coffee maker, blow dryer, and large soap dispensers in shower and on sink. All you need is a tooth brush, tooth paste, and a hair brush. Kudos to Holiday Inn for upgrading / maintaining this property! We would come back and stay here again.
Stayed 1 night in Jul 2023
Response from Kalli on 13 Jul 2023
I am glad you enjoyed our new accommodations, we do apologize for the bumps that still are happing with construction, its the final details and we are excited to be done! We hope to see you again soon to enjoy the finished product!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Fairly quiet to be booked up. There was some walls getting ready to be painted but nothing in the way. Next door to a sports bar. This property has been upgraded since the first time I’ve stayed a couple years ago
Stayed 1 night in Jul 2023
Response from Kalli on 13 Jul 2023
We are glad you enjoyed your stay at our property! We hope you will come back when everything is finally finished. Thank you for staying with us!

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Lobby had construction going on. Very loud and noisy. Breakfast area had very few things that I could eat being a celiac disease person. All I could eat was yogurt and a banana. My husband said his food was cold
Stayed 2 nights in Jun 2023
Response from Kalli on 29 Jun 2023
I am sorry your husbands food was cold! We also do try to provide options for everyone so I apologize that your needs were not met. I hope you were able to enjoy your room and our other amenities and we hope to see you again in the future!

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Kalli on 30 Jun 2023
We are glad you enjoyed your stay!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Kalli on 30 Jun 2023
We are happy you chose to stay with us!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Being updated that will be very nice when completed.
Stayed 1 night in Jun 2023
Response from Kalli on 21 Jun 2023
We are glad you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is amazing hotel, they have really nice staff.
Stayed 1 night in Jun 2023
Response from Kalli on 21 Jun 2023
We are glad you had good encounters with our staff, we try to provide the best customer service to every guest.

2/10 Terrible

ANTONIO

Stayed 1 night in Jun 2023
Response from Kalli on 21 Jun 2023
Please let us know what we can do better and we will do our best to make your next stay amazing!

10/10 Excellent

Neil

Stayed 7 nights in Jun 2023
Response from Kalli on 5 Jul 2023
We are glad you enjoyed your stay with us!

6/10 Okay

Amber

Liked: Cleanliness
There was not a shuttle to pick us up from the airport. Breakfast was gone by 9am and nothing was restocked but cinnamon rolls
Stayed 1 night in Jun 2023
Response from Management on 8 Jun 2023
Hello Amber,Thank you for choosing the Holiday Inn Express Clearwater ICOT. Our property does not offer shuttle service. I am very sorry to hear about your experience at breakfast, I will pass on your feedback to the staff.

10/10 Excellent

cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kalli on 9 Jun 2023
We are glad you enjoyed your stay with us! We look forward to seeing you again.

8/10 Good

Myj

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023
Response from Kalli on 30 Jun 2023
We are glad you chose to stay with us and hope to see you again soon!

2/10 Terrible

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just not happy at all. Hotel was not in good shape at all. I understand that it was being renovated but when u walk into ur room and the plaster is falling off the ceiling that’s a problem
Stayed 1 night in May 2023
Response from Management on 8 Jun 2023
Hello Kevin,Thank you for choosing the Holiday Inn Express Clearwater ICOT. I am sorry to hear about this issues you encountered in your room. We will make sure to let maintenance know, so they can fix those issues.

8/10 Good

Brian

Liked: Cleanliness, staff & service
Our stay was fine. The breakfast was actually a very pleasant surprise, with the variety and options.
Stayed 5 nights in May 2023
Response from Kalli on 9 Jun 2023
We are glad you enjoyed the breakfast, we like bringing you a nice meal!

10/10 Excellent

Jessica

Stayed 2 nights in May 2023
Response from Kalli on 30 Jun 2023
Thank you for choosing to stay with us!