Dear Teresa, We're honored to be your home away from home and glad to have you as our guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and services from our associates. Our top priority is your comfort, and we're delighted you're satisfied with the stay. We look forward to sharing your upcoming trips and more memorable moments. Sincerely,Hotel Management

Dear Lindsay, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the cleanliness and upkeep issues not meeting the liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please give us another opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management

Dear Jacqueline, Thank you for your honest review and for selecting Extended Stay America for your visit. We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing this to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,Hotel Management

Dear Jacqueline, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Jacqueline, We're delighted to hear that you had a positive experience at Extended Stay America. Providing excellent accommodations and service is our top priority, and we're thrilled that we could meet your needs during your stay. Thank you for your kind words, and we look forward to welcoming you back again soon!Sincerely,Hotel Management

Dear Tracey, We sincerely apologize for the issues you encountered during your stay, including the bathroom door and refrigerator condition. This is certainly not the experience we aim to provide, and we appreciate your bringing it to our attention. Your feedback is crucial, and we assure you that we will address these concerns promptly. Please consider giving us another chance in the future, allowing us the opportunity to provide you with a much-improved stay.Sincerely,Hotel Management

Dear Jasmine, We appreciate your comments and are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Please allow us to check what went wrong, and feel free to connect with the front desk for further assistance. Considering it a rare case, revisit us for a seamless hotel experience. Sincerely,Hotel Management

Dear Daniel, Thank you for sharing your feedback. We apologize that the requested room type was unavailable, and we regret any frustration and inconvenience caused. We do everything possible to honor requests; however, depending on our occupancy, it is only sometimes possible. Further, we are sorry that the room had housekeeping issues and that you were uncomfortable with it. Your remarks are discussed and shared with the team so that this action is never repeated. We are very grateful for your patience and request you reach out to the hotel for further assistance. We hope to have a future opportunity to show you the enhanced stay we are committed to providing every guest.Sincerely,Hotel Management

Dear Anna, We are delighted to hear you had a wonderful stay at Extended Stay America. It's great that you found our price valuable and enjoyed our spacious, comfortable suite. We appreciate your kind words about our friendly and accommodating team and have shared your comments and suggestions with them. Your recognition of their dedication to outstanding hospitality means a lot to us. Thank you for choosing to stay with us, and we look forward to hosting you again!Sincerely, Hotel Management

Dear Trevion, Thank you for staying with us and for taking the time to share your feedback. We deeply apologize for any inconvenience caused during your stay, as our ultimate goal is to ensure every guest's complete satisfaction. We hope to have the opportunity to provide you with a flawless experience on your next visit. Please do not hesitate to reach out to us if you have any further concerns or requests. Sincerely, Hotel Management

Dear Felicia, Thank you for taking the time to review us. We are disappointed to hear your concerns about the cleanliness of the suite. It is our top priority to provide a clean and comfortable environment for all our guests; therefore, we are genuinely sorry for not meeting these expectations. We also regret about the noise issues you encountered. Our staff is well trained to handle such situations when made aware. Once again, we apologize for the inconvenience caused during your stay and do hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Mordechai, We appreciate your feedback and are pleased you found the bed comfortable and the bathroom satisfactory. We apologize for any inconvenience regarding the noise from the laundry room and the cleanliness issue. Your comments will be shared with our team for improvement. We're glad the subsequent breakfast experiences met your expectations. Thank you for choosing us, and we hope to provide you with an even better stay in the future.Sincerely,Hotel Management

Dear Isnaya, Please accept our apologies for the disappointing experience you had with us. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. Our team is reviewing this situation and taking extra care to avoid this in the future. While we know this does not change what you experienced, we are incredibly sorry for the inconvenience and frustration this caused. We are wholly committed to regaining your trust and confidence, and we hope you will consider giving us another chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear John, Thank you for choosing Extended Stay America and sharing your review. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our associates. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management

Dear Patricia, Thank you for being our guest and sharing your observations. We apologize for not meeting your expectations with our grab-and-go breakfast options. Since our guests frequently bring personal items to use in their suites, we provide complimentary hair dryers and toiletries at the front desk upon request. We have taken note of your feedback and will use it to facilitate improvements across our services. We are grateful for your patience and hope you will stay with us again soon. Sincerely,Hotel Management

Dear Laketa, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. For future visits, please feel free to reach out to our front desk if you need any assistance during your stay. We are always here to help you make the most of your visit. We value your patronage and look forward to serving you better on your next visit.Sincerely,Hotel Management

Dear nicole, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our clean, comfortable suites and friendly staff. We look forward to welcoming you back soon. Thank you for being our guest.Sincerely,Hotel Management

Dear david, Thank you for being a guest in our hotel. We apologize that our housekeeping staff overlooked some areas in your room. Cleanliness is of utmost importance to us, and we're disappointed to learn that we fell short of your expectations. Your feedback is crucial, and we'll be reviewing our cleaning processes to prevent such incidents in the future. We appreciate your patience and hope you'll consider giving us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Janice, Thank you for reviewing your recent visit to our hotel. We sincerely regret the issues which compromised your experience. We make every effort to ensure a clean and well-maintained suite for our arriving guests. Therefore, it is disappointing this was not your impression. We will address this with our housekeeping team to prevent future occurrences. We hope you consider this an isolated incident and revisit us so we can show you the exceptional stay we typically provide.Sincerely,Hotel Management

Dear J, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues which impacted your overall comfort. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon. Sincerely,Hotel Management

Dear David, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues which impacted your overall comfort. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon. Sincerely,Hotel Management

Dear Anani, Thank you for choosing us. It is glad you had a pleasant stay. However, we apologize for not delivering clean, fresh, and comfortable accommodation; we regret we didn't get a chance to resolve the issues you experienced. Our front desk team is helpful and always available to handle your problems. We encourage you to try us again as we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear Tenetra, We appreciate your feedback regarding your recent stay with us. We always aim to provide our guests with exceptional hospitality and attentive service, so we are happy to hear your kind words. We would be delighted to have you as our guest again and look forward to your next visit.Sincerely,Hotel Management