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Reviews of Economy Hotel Saint Louis

2.5 out of 5
Economy Hotel Saint Louis
4545 Woodson Rd, St. Louis, MO

Reviews

3.8
Rating 10 - Excellent. 30 out of 502 reviews" "
Rating 8 - Good. 39 out of 502 reviews" "
Rating 6 - Okay. 64 out of 502 reviews" "
Rating 4 - Poor. 82 out of 502 reviews" "
Rating 2 - Terrible. 287 out of 502 reviews" "

4.2/10

Cleanliness

5.0/10

Staff & service

3.4/10

Amenities

3.8/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

Charity

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy and I want my money back
I showed up for my reservation and they said they were completely booked. They didn’t even make reservations through hotels.com so they weren’t sure how it was made. They were under a different name than what was listed. They are OYO now. When I called hotels.com, they couldn’t even reach them because it was the wrong number listed on their site. I was told that my reservation was cancelled without a charge and they gave me a voucher for another booking. Almost a month later and I I receiving a no show charge for the hotel. This is not okay.
Stayed 1 night in May 2022

4/10 Poor

Robert, East Peoria

Disliked: Cleanliness, amenities, property conditions & facilities
room didn't look clean, bedding was in poor shape
Stayed 1 night in Oct 2021
Response from Cheshta on 29 Oct 2021
Apologies for the problems you had faced, Robert! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

2/10 Terrible

Garrett

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only smoking rooms are offered. Some rooms were boarded up along with half of the lobby. Very unsafe to stay here
Stayed 1 night in Oct 2021
Response from Ammy on 5 Oct 2021
Hi, Garrett! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

2/10 Terrible

Jahaira

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was closed when we got there. Sign on door turning people away. Wouldn't even talk to us about our reservation.
Stayed 2 nights in Oct 2021
Response from Jane on 4 Oct 2021
Hi, Jahaira! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

6/10 Okay

Tanya

Disliked: Staff & service, property conditions & facilities
My problem was this site
My stay was ok for the price, but booking online cost me to pay twice. Hotels.com has the hotel I stayed at still on its website and they do not honor online booking anymore.
Stayed 1 night in Oct 2021
Response from Jane on 3 Oct 2021
Hi, Tanya! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

2/10 Terrible

Jennifer

Stayed 1 night in Oct 2021
Response from Ammy on 3 Oct 2021
Hi, Jennifer! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Mutaz

Stayed 1 night in Aug 2021

2/10 Terrible

Kheli

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Noah on 7 Aug 2021
Hi, Kheli! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

2/10 Terrible

Anthony

Stayed 1 night in Aug 2021
Response from Cheshta on 17 Sept 2021
Hi, Anthony! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not wind up staying at this hotel for several reasons. First & foremost THEY DO NOT HONOR ONLINE RESERVATIONS INCLUDING THOSE MADE HERE!!! I got there & found out they had no reservation for me. Second, the exterior of the hotel is brutal. There’s plywood over several room windows and there are signs all over the office about all the services they do not provide. Third, THE ROOMS LOOK NOTHING LIKE THE PHOTOS!!! The room I was given had a mattress so thin it might as well have been a sleeping bag on boards. The rest of the room was in rather rough shape, the carpet was extremely worn, and the room (despite being a nonsmoking room) reeked of stale cigarettes & spilled beer. Great for a dive bar, but not what I look for in a place to stay. If it was possible, I would give this place negative stars. Thoroughly horrible experience.
Stayed 1 night in Aug 2021
Response from Ammy on 17 Sept 2021
Apologies for the problems you had faced, Nathan! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Verified traveller

Liked: Staff & service
Do not book online. This property does not except online bookings. I found out trying to check in. Then spent several hours trying to get someone at Expedia to help me, still not entirely sure it's been resolved since i had prepaid. I finally just went to another hotel to stay. Very stressful night. Call hotel directly or book a different hotel.
Stayed 2 nights in Aug 2021
Response from Tim on 21 Aug 2021
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 Terrible

Yuliya

I had to book a room in a different hotel
Shower didn’t work and I was declined to get a refund. Not to mention the bathroom itself is a total disaster.
Stayed 1 night in Jul 2021
Response from Jane on 18 Aug 2021
Hi, Yuliya! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

4/10 Poor

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Leo on 6 Jul 2021
Hi, Jamie! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

2/10 Terrible

Moneke

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Jon on 3 Jul 2021
Hi, Moneke! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Jon

2/10 Terrible

Joanne

Travelled with family
Disliked: Staff & service
Went to the hotel to find out that they do not do online booking even though they are currently listed on Hotels.com. Had to immediately find a local hotel at 10pm at night. Airline companies do not put people in this hotel even though it is close to the airport.
Stayed 6 nights in Jun 2021
Response from Cheshta on 24 Jun 2021
Hi, Joanne! We never expect any of our guests to face this kind of problem. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Jacob

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021
Response from Marie on 29 Jun 2021
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, the hotel doesn't even accept online reservations, so do not reserve this hotel through Expedia, because they will charge you for the room and them the hotel will charge you again and refuse the reservation. Second, the room was filthy. The floor turned my feet black when I took my shoes off and walked around. There was no toilet paper, no trash cans, there wasn't even a fitted sheet on the beds, just a comforter and flat sheet with the flattest board for a pillow with a dirty pillowcase. The air conditioner in the room barely worked. And aside from all that, there were multiple windows throughout the entire hotel that were busted out and boarded up. We basically came to it late in the evening, slept for about 6 hours, and left as early as we could. I would not recommend anyone ever stay at this hotel.
Stayed 1 night in Jun 2021
Response from Gabi on 18 Jun 2021
We are sorry to hear about your experience, Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Gabriel!

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021
Response from Marie on 25 Jun 2021
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We notifed the hotel we would be arriving late due to flight delays. When we arrived at the hotel we were unalble to check in. No one would answer the phone or answer knocks at the door. Had to end up paying for another room at another hotel.
Stayed 1 night in Jun 2021
Response from Leo on 13 Jun 2021
We are sorry to know this. Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Alex

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact I had paid online and when I arrived they said they don't accept online payments so I had to pay again so I was scammed online and I want a full refund
Stayed 1 night in Jun 2021
Response from Walter on 8 Jun 2021
Hi, we sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Walter

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Gabi on 7 Jun 2021
Hi, Mary! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Gabriel!

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021
Response from Gabi on 13 Jun 2021
Hi, We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Gabriel!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were not helpful and very upset I did an online reservation and that was paid, hotel has rules that are not in Expedia making check-in impossible. Look like a run down hotel, to be in the area it was located I was expecting more. Will not recommend to anyone due to the experience I had.
Stayed 1 night in Apr 2021
Response from Mark on 25 Apr 2021
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Mark

8/10 Good

Shenell

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Joey on 22 Apr 2021
Hi, Shenell! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Joey

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2021
Response from Cheshta on 30 Apr 2021
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Jacob

2/10 Terrible

ALEXIS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desk attendant with short hair & gold tooth is EXTREMELY rude, had an attitude, walked away & proceeded to sit down away from the window, unwilling to work or help.
Stayed 2 nights in Apr 2021
Response from Leo on 19 Apr 2021
Hi, Alexis! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

2/10 Terrible

Marquis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Walter on 31 Mar 2021
Hi, Marquis. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Walter

2/10 Terrible

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Bryce on 17 Mar 2021
Hi, Kelly! We are disheartened to see that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are nothing less than amazing. Regards, Bryce

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Mar 2021
Response from Marie on 24 Mar 2021
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 Terrible

Paige

Travelled with family
Disliked: Cleanliness, room comfort
Paid for nothing!
Was unable to stay because they were no longer taking prepaid reservations. My money was never refunded. I’m highly upset!
Stayed 2 nights in Mar 2021
Response from Bryce on 17 Mar 2021
This is not the experience we would like you to have, Paige! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Bryce

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Just a horrible place to go on vaction and take your kids
Stayed 1 night in Mar 2021
Response from Matt on 18 Mar 2021
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Matt

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2021
Response from Chris on 12 Mar 2021
Hi, We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Christina!

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away!!
The room was not cleaned. No fitted sheets...floors weren't swept....underwear hanging on the back of the bathroom door....dirty washcloth balled up in the shower...TV didn't work...no microwave....no fridge.....all this for $70. Why did i stay?....because after driving 14 hours through 2 states i was too tired to complain and just needed rest!
Stayed 1 night in Feb 2021
Response from Mike on 15 Feb 2021
Hi, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Mike

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it.
The motel is run down, gross, and not worth the money to be honest. I asked for a pillow I never got, the tub was so nasty we couldn't even shower. There was still peenin front of the toilet. The bed was pretty gross. I definitely would not stay here again.
Stayed 1 night in Feb 2021
Response from Marie on 13 Feb 2021
Hi, We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

2/10 Terrible

Culp

Stayed 1 night in Jan 2021
Response from Leo on 13 Feb 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

2/10 Terrible

Cheyanne

Stayed 1 night in Jan 2021
Response from Leo on 29 Jan 2021
Hi, Cheyanne! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Barbara

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad
Stayed 1 night in Jan 2021
Response from Marie on 14 Jan 2021
Hi, Keith! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Marie!

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water, shower did not work, and heat wouod only stay on for maybe 5 mins then it would blow cool air
Stayed 7 nights in Jan 2021
Response from Marie on 14 Jan 2021
Hi, Greg! Sorry for the trouble you faced. We have duly noted your feedback to take corrective measures to ensure an amazing stay in the future. Have a nice day ahead :) Regards, Marie!

2/10 Terrible

Hasan, Youngstown, OH

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really bad hotel. Very annoying and the room was very messy and dirty. I couldn't stay there for a minute. Immediately i asked front desk for refund and I went to other hotel. I don't recommend anyone to stay or reserve there
Stayed 1 night in Jan 2021
Response from Bella on 13 Jan 2021
We are sorry to hear about your experience, Hasan! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Bella!

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2020
Response from Chris on 13 Jan 2021
We are sorry for the inconvenience, We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Christina!

2/10 Terrible

Lawrence

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T DO IT!!!!!!!!!
Business trip 2 hrs outside of STL. Headed home and needed a room for 10 hours until time for my flight. I should have known better when the person that checked me in made it a point to tell me that I can smoke in the room as long as it was not cigarettes. Then they told me to take all my valuables into my room. At this point, I was tired and just wanted to get home, so I went to the room. Didn't look that bad but DEFINITELY NOT like the pictures. The final straw was at an hour in, with all the lights on, a roach strolled across my foot!!!! I headed to the desk to get my money back and check out but she told me I had been in the room to long. You get what you pay for but WOW!
Stayed 1 night in Oct 2020
Response from Leo on 16 Dec 2020
Hi, Lawrence! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Barbara

2/10 Terrible

Cassiis, Las Vegas

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t ever stay at this facility with your family. Totally run down telephone not working bathroom outdated and shower. Television doesn’t work. Walls looks like there going to cave in
Stayed 1 night in Dec 2020
Response from Marie on 4 Dec 2020
Sorry for the hassle you faced, Cassiis! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!

4/10 Poor

Verified traveller

Disliked: Cleanliness
The staff was extremely nice. And the parking was free.
Stayed 7 nights in Nov 2020
Response from Marie on 24 Nov 2020
Hi, Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay turns out to be an amazing experience next time. Regards, Marie!

2/10 Terrible

Kristen

Stayed 1 night in Nov 2020
Response from Marie on 25 Nov 2020
Hi, Kristen! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

2/10 Terrible

Verified traveller

Stayed 3 nights in Oct 2020
Response from Christina on 21 Oct 2020
We are sorry for the inconvenience, We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Christina!

2/10 Terrible

Sherice

Disliked: Staff & service
Wack
Stayed 1 night in Oct 2020
Response from Bella on 19 Oct 2020
Hi, Sherice! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Bella!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
seeing is believing
The room was dirty like it hadn’t been vacuumed or wiped down. The hardwired smoke detector was gone and the wires were hanging from the ceiling. There was exposed wiring hanging out of the wall where a plug should have been. The bathtub didn’t drain, the toilet leaked at the bottom straight to the floor. The room was originally booked as 1 king sized bed but when I arrived all the had was a 2 queen room. The bedding had burn holes all through out. The t.v didn’t work and neither did the wifi. The service was absolutely terrible. The front desk attendant locked HIMSELF out of the office and couldn’t get inside for 10 hrs. He knocked on all the 2nd floor doors overnight looking for a house keeper who supposedly lived in one of the units. So yea a terrible trip.
Bed
Smoke detector
Exposed wiring
Toilet
Stayed 3 nights in Oct 2020
Response from Jason on 18 Oct 2020
Hi, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jason

8/10 Good

Donte

Liked: Staff & service
Disliked: Amenities
Its ok still under renovation it could be better though
Stayed 1 night in Oct 2020
Response from Leo on 9 Oct 2020
Hi, Donte! Thanks for spending your valuable time writing this review. Feedback and suggestions of our valued guests like you always motivate us to improve continuously. Regards, Leo

10/10 Excellent

Terry Joe

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Karen on 8 Oct 2020
Glad to see that you have rated us superb, Terry. We will keep delighting our guests and promise to keep service standards high. Regards, Karen

2/10 Terrible

Kyle

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Marie on 21 Sept 2020
Hi, Kyle! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!