Studio Suite, 2 Queen Beds, Accessible (Communications Accessible)
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Reviews of Candlewood Suites Watertown Fort Drum, an IHG Hotel

2.5 out of 5
Candlewood Suites Watertown Fort Drum, an IHG Hotel
26513 Herrick Drive, Evans Mills, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 192 out of 423 reviews" "
Rating 8 - Good. 130 out of 423 reviews" "
Rating 6 - Okay. 55 out of 423 reviews" "
Rating 4 - Poor. 24 out of 423 reviews" "
Rating 2 - Terrible. 22 out of 423 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

JoLynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how quiet the area is. Also, when walked into the room I could see that it was clean and looked forward to jumping into bed for a good night sleep.
Stayed 1 night in Mar 2024

8/10 Good

Koketso Precious

Stayed 3 nights in Mar 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's simple and cozy. I was there to visit grandchildren, not for a scenic vacation, but upstate New York is gorgeous, even in winter. I like having a kitchen. It made life with little kids simple.
Stayed 5 nights in Feb 2024

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Debra, Jackson

Liked: Cleanliness, amenities
We have stayed here several times and enjoyed our stay here every time.
Stayed 3 nights in Feb 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sandy on 30 Jan 2024
Thank you for your 5 out of 5 rating. We are glad you enjoyed your stay. We hope to see you again

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hello! arrived to check-in & in no time I was in my room. I got comfortable & a good night’s sleep! Thank you!
Stayed 1 night in Dec 2023
Response from Sandy on 30 Jan 2024
Thank you so much for your review. We are glad that you were comfortable and had a good night's sleep.

2/10 Terrible

Robert

Stayed 1 night in Dec 2023
Response from Sandy on 15 Dec 2023
I am sorry that you did not enjoy your stay. We hope that you will give us another chance in the future to show you that your stay was an exception.

4/10 Poor

becca

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff was very nice however our AC in our room stopped working and it quickly became very hot and the hot water in the shower worked only for about 10 minutes.
Stayed 1 night in Dec 2023
Response from Sandy on 30 Jan 2024
I am truly sorry for the inconveniences that you encountered during your stay. Please give us another try to show you that these were not our normal standards.

2/10 Terrible

Sara L

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Carlton

Stayed 1 night in Nov 2023

10/10 Excellent

Sara L

Travelled with family
Liked: Cleanliness, staff & service
Very cozy, well kept and maintained
Stayed 1 night in Nov 2023

8/10 Good

Chrissy

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

CURTIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the hotel and its staff was great
Stayed 2 nights in Oct 2023
Response from Sandy on 16 Oct 2023
Thank you for your great review. We hope to see you again

10/10 Excellent

Debra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed here 3 times already and its been windetful each time.
Stayed 2 nights in Sep 2023
Response from Sandy on 16 Oct 2023
We are so happy to have you returning. We can't wait to see you next time.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As identified
Stayed 1 night in Oct 2023
Response from Sandy on 13 Oct 2023
Thank you for your 5 out of 5 review. We hope to see you again soon.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk Clerk, Kelsey, was very helpful and knowledgeable. Awesome. I appreciated the cleanliness and secure atmosphere. Got a great night of sleep. Kelsey was the perfect hostess and is the reason I’ll be back.
Stayed 1 night in Oct 2023
Response from Sandy on 11 Oct 2023
Thank you so very much for your kind words. Kelsey and all of our team work very hard to make sure that everyone has the best stay possible. We can't wait to see you back.

6/10 Okay

Beth

Stayed 1 night in Oct 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
liked the location and convince of stores/food close by and that it was pet friendly. Dislike, no pool
Stayed 2 nights in Sep 2023

4/10 Poor

Adrian

Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
There were dead bugs on the hard floor. Hopefully not bed bugs. Coffee maker not cleaned, elevator could stand a cleaning, some staff seemed “unfriendly”. Outfitted with decent kitchenette.
Stayed 3 nights in Aug 2023
Response from Sandy on 5 Sept 2023
Thank you for bringing this to our attention. We are sorry that your stay was not satisfactory. We hope you give us a second chance to show you it is not our standard.

6/10 Okay

Joelle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sandy on 22 Aug 2023
Thank you for your review

10/10 Excellent

Cindy

Stayed 1 night in Aug 2023

2/10 Terrible

Lisa

Stayed 1 night in Aug 2023

10/10 Excellent

Sharanda

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome facility in a very convenient location
Stayed 14 nights in May 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Sandy on 17 Aug 2023
Thank you so much

10/10 Excellent

Evan

Stayed 1 night in Aug 2023

10/10 Excellent

Clivia

Disliked: Cleanliness, staff & service, property conditions & facilities
Side access doors tampered to remain open.
Stayed 3 nights in Jul 2023

8/10 Good

Rawle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, the kitchenette was very convenient for my family.
Stayed 1 night in Aug 2023

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a convenient stop for our trip to 1000 islands area. Back gazebo coukd have used some tlc.
Stayed 2 nights in Aug 2023

8/10 Good

Thomas, Portage

Travelled with partner
Liked: Amenities
We had been to this hotel in 2020 and it was in need of an upgrade with very uncomfortable beds. They renovated since then and it was very nice accommodations. Would highly recommend this hotel for the region. We noticed the bathrooms are already showing some wear so hope they keep on top of the cleaning and standards
Stayed 2 nights in Jul 2023

8/10 Good

LouAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hall didn’t look like it had been vacuumed in a while but our room was clean and comfortable. Most of the staff was friendly and helpful.
Stayed 1 night in Jul 2023

6/10 Okay

Aaliyah

Travelled with partner
Liked: Staff & service
Average cleanliness, nice customer service
Stayed 2 nights in Jul 2023

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

Billy

Stayed 1 night in Jul 2023

10/10 Excellent

Uletha, Batavia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Jul 2023

8/10 Good

Jody

Stayed 1 night in Jul 2023

6/10 Okay

Steven

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Over all I was a bit disappointed with the term "long term stay hotel" and that it didn't provide an included breakfast. I don't remember seeing that description when I booked it and I'm pretty sure the cost would have been the same to stay at the Candlewood Suites a few minutes/miles away. The beds were very comfortable / ac system was wonderful / great quality tv / mini kitchen worked great I guess I'll have to call in advance to verify the amenities before booking online.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jill

Stayed 1 night in Jun 2023

10/10 Excellent

Faith

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second stay at this hotel. It remains a convenient location for Fort Drum. Very clean room and overall facility. Would recommend more lighting in the parking lot - very dark at night which is nice for sleeping, but just a little creepy to arrive late. Reasonable pet fee to bring my cat. Very pleased with free washing machines and dryers that were easy to use - as long as you bring your own soaps, etc. would have loved to have a continental breakfast, but having a kitchenette in the room is an excellent alternative especially for longer term stays. Would recommend and would stay again.
Stayed 6 nights in Jun 2023

10/10 Excellent

Mackenzie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very nice.
Stayed 1 night in May 2023

8/10 Good

IRMA I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing else. Good hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Nyla

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay i.t’s nicelyrenovated. Shower gets hot and beds are extremely comfortable. There is no continental breakfast however their store is open 24 hours with available breakfast food fl heat up or cook. The rooms are fully furnished with microwave, full size refrigerator, dishwasher with dishes and silverware to use and cook with and hot stove.It’s near Walmart, Dollar Tree, Arby’s, Dunkin Donuts and a few other shopping stores just a walk away.
Stayed 1 night in May 2023

10/10 Excellent

Sharanda

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Location and convenience
Stayed 14 nights in May 2023

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean , friendly and comfortable
Stayed 4 nights in May 2023

8/10 Good

Ashley

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed one night and I wasn't very familiar with the area. Staff was super friendly, the hotel was very quiet, and plenty of room (grass) for my dog to sniff and roam around. I loved the center right across the street - lots of dining and shopping options. There were also other dining options around if you didn't want what the center had. Didn't get a chance to use the fitness center, but I saw that it had a variety of equipment and I would have loved to try it out.
Stayed 1 night in May 2023

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice welcome
Stayed 1 night in Apr 2023

4/10 Poor

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disorderly above us
The hotel itself was fine but, the people upstairs were so loud (going into 3 in the morning) we left at 6 am and slept later at home. They were stomping, jumping (maybe a large dog)?? So disrespectful and ridiculous!!
Stayed 2 nights in Mar 2023