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The Norfolk Lodge Hotel

3.0 star property
Suburban hotel with free breakfast and fitness centre

Choose dates to view prices

Located in the heart of St. Helier, The Norfolk Lodge Hotel greets guests with a generous breakfast buffet and a cozy bar. Visitors can use the nearby outdoor pool, work out in the gym, and enjoy free in-room WiFi while taking advantage of convenient dry cleaning services.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

Iron/ironing board, travel cot, free WiFi, bed sheets

Standard Double Room

8.4 out of 10
Very good
(6 reviews)

Highlights

Heating
Free rollaway/extra beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Daily housekeeping
Wardrobe
  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Single Room

Single Room

Single Room

7.0 out of 10
Good
(2 reviews)

Highlights

Heating
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Daily housekeeping
Wardrobe
  • 11 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

8.0 out of 10
Very good
(4 reviews)

Highlights

Heating
Free rollaway/extra beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Daily housekeeping
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
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About the area

Map
Rouge Bouillon, St. Helier, Jersey, JE2 3UZ

What's nearby

  • St. Helier Town Hall - 11 min walk - 1.0 km
  • St. Helier Central Market - 11 min walk - 1.0 km
  • Port of Jersey - 18 min walk - 1.6 km
  • St. Helier Beach - 20 min walk - 1.7 km
  • Havre des Pas - 3 min drive - 2.1 km

Getting around

  • Jersey (JER) - 16 min drive

Restaurants

  • ‪Locke’s - ‬12 min walk
  • ‪Bean Around The World - ‬12 min walk
  • ‪Shuga - ‬12 min walk
  • ‪Bella Italia - ‬11 min walk
  • ‪Burger King - ‬11 min walk

About this property

The Norfolk Lodge Hotel

Hotel near Port of Jersey
Located close to St. Helier Town Hall and St. Helier Beach, The Norfolk Lodge Hotel provides a free breakfast buffet, a terrace and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a gym.
Additional perks include:
  • An indoor pool and outdoor pool access nearby, along with sunloungers
  • Free self-parking
  • Access to a nearby indoor pool, a lift and a 24-hour front desk
  • Luggage storage, smoke-free property and a front desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 101 rooms offer amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with baths or showers and free toiletries
  • Wardrobes/cupboards, travel cots and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby outdoor pool
  • Indoor pool
  • Travel cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • Lift (79 centimetre wide door)

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 9 October and 3 April.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Cots (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and window guards

We should mention

Children under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Norfolk Lodge Hotel
Norfolk Lodge Hotel St. Helier
Norfolk St. Helier
Norfolk Hotel St. Helier
Norfolk Lodge Hotel Jersey/St. Helier
The Norfolk Lodge Hotel Hotel
The Norfolk Lodge Hotel St. Helier
The Norfolk Lodge Hotel Hotel St. Helier

Frequently asked questions

Does The Norfolk Lodge Hotel have a pool?

Yes, this property has an indoor pool and outdoor pool access.

Is The Norfolk Lodge Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Norfolk Lodge Hotel?

Self-parking is free at this property.

What time is check-in at The Norfolk Lodge Hotel?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Norfolk Lodge Hotel?

Checkout is at 10 AM.

Where is The Norfolk Lodge Hotel located?

Situated near the beach, this hotel is within 1 mi (2 km) of St. Helier Town Hall, Port of Jersey and St. Helier Beach. Havre des Pas and La Hougue Bie are also within 3 mi (5 km).

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Reviews

The Norfolk Lodge Hotel Reviews

8.2

Very good

8.8

Cleanliness

7.6

Location

9.0

Staff & service

7.4

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 150 out of 467 reviews
Rating 8 - Good. 215 out of 467 reviews
Rating 6 - Okay. 78 out of 467 reviews
Rating 4 - Poor. 14 out of 467 reviews
Rating 2 - Terrible. 10 out of 467 reviews

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and spacious. Staff all very helpful. Had continental breakfast, by choice, which had a good range of choices. Enjoyable break
Stayed 3 nights in Sep 2025

8/10 Good

Anita l

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet,the food was very nice ,clean and the staff was pleasant .
Stayed 4 nights in Sep 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great break

Lovely hotel although the bedroom floors creaked a lot. Staff were all wonderful and there was entertainment on through the week, but oddly not at weekends. About a 15 min walk into St Helier, but there is a local bus. I guess the hotel is for the older generation, but that suited us just fine
Stayed 6 nights in Jun 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice break

Very welcoming hotel with excellent food. Spotlessly clean and comfortable Pool was lovely and warm Short walk to the front
Stayed 4 nights in Sep 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mini Break.

We stayed here for 3 nights while we were on Jersey and this was just what we wanted. The staff we very friendly and very helpful and we would stay here again if on the Island.
Stayed 3 nights in Sep 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the Norfolk Lodge with my family. It was a great location. It was easy to get to the bus station with regular services around the island.The hotel is central and would recommend for those wanting a budget stay. Breakfast was plentiful and staff attentive. Entertainment every night if that's your thing. Jersey is beautiful and would stay again if returning.
Stayed 5 nights in Aug 2024

8/10 Good

Sandrine

Liked: Cleanliness, staff & service, room comfort
The hotel staff is really helpful and service is brilliant. The rooms are ok but walls are thin and wooden floor noisy. 10 min walk from the center. Overall a very pleasant stay.
Stayed 3 nights in Jun 2022

10/10 Excellent

Xingcun, Middlesex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very professional and very kind. I would like to thank the receptionist Kennedy and their duty manager for their kindness and thoughtfulness.
Stayed 3 nights in Jun 2022

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities, room comfort

Worth a stay.

Room was a bit dated. 1 solitary pucture on the wall. But it is the Channel Islands and it's either excellent or there is a big drop in style and standards regarding rooms. The staff, food and othe amenities were excellent.
Stayed 5 nights in Jun 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our short holiday break.

The Hotel is traditional or conventional in its provision of services provided- not flash nor dowdy. Suits a mature clientele though there are steps within the building requiring consideration by anybody with mobility issues. Pleasant enough stay for a brief get away holiday or break.
Stayed 4 nights in Sep 2023

8/10 Good

Janet

Liked: Cleanliness, staff & service
The staff were all very helpful, friendly and efficient. Breakfast was very good. Was great to have a a restaurant and bar on site. Our room was clean and good size, could do with a few hooks to hang coats, towels etc. Bed and pillows not that comfortable.
Stayed 4 nights in May 2023

6/10 Okay

Ann

Liked: Cleanliness, staff & service, room comfort
Very dated hotel could really do with a facelift. We stayed in room 10 and the fire door was right in front of our door making it very difficult to get in and out of. Staff very friendly. The hotel is in the middle of nowhere and about 15 minutes walk outside town. Very little tourist activity around
Stayed 7 nights in Jul 2022

4/10 Poor

Anne

Liked: Staff & service
Disliked: Property conditions & facilities
Booked twin and had double. Carpet wet Shower/bath plumbing hot from cold tap and vice versa. furniture basic. No bottled water or fridge. Staff pleasant.
Stayed 1 night in Jun 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the property in areas was in need of updating, our room certainly. it was clean and well looked after. The high point of the hotel was the food which was always delicious, with good choices and plentiful. The staff in the restaurant were pleasant and helpful. The walk into the town centre of 10 - 15 minutes became a chore, and there was nowhere to have a stroll in the immediate vicinity. Having said that, if you don't mind being slightly out of the centre it is a good hotel.
Stayed 7 nights in Jul 2023

8/10 Good

Mrs Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With the conditions so hot the room was unbearable at night with no air conditioning or fan. It also never had a refrigerator to keep drinks cold.
Stayed 4 nights in Aug 2022

6/10 Okay

Geraint

Liked: Cleanliness
Breakfast was good. Some staff not very engaging.
Stayed 3 nights in Sep 2025

8/10 Good

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food selection especially the evening meals was very good and so were the breakfast. Pleasent staff and very helpful
Stayed 7 nights in Sep 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the pleasure of staying at the Norfolk lodge earlier this week, with my two children (9 and 12). The hotel is a short walk to the beach or St Helier city centre, so very convenient. On the flip side that does mean it is near a road and can be a bit noisy (we had a room facing the car park / road). The hotel staff are very helpful and friendly and the hotel has a lovely restaurant, bar and the kids loved the swimming pool. The breakfast was particularly great and the kids stuffed themselves every day! There was no kids menu on the bar menu which was a shame. It did feel like the family room we were staying in needed a modernisation. Whilst perfectly functional and clean, it was very dated and had no fridge which was a shame, given we were staying 4 nights. Would I recommend staying at the hotel, yes I would. I would however call and ask for some info on the room you are staying in - I have a feeling the family rooms might be more dated than other areas, but no evidence to confirm that. Ultimately though, the kids loved the holiday and the accommodation served its purpose. The staff are the highlight and should be commended.
Stayed 4 nights in Aug 2025

10/10 Excellent

Seb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the Hotel. We shared one family room (2 adults, 2 children, 1 infant), which was quite cosy but worked well for us. The kids enjoyed the indoor pool a lot. The staff was friendly and helpful. The food was good but could have better options for vegetarians. The area is not the prettiest, but the city centre and playgrounds can be reached easily by foot (10-15 minutes).
Stayed 4 nights in Aug 2025

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very efficient, very helpful and friendly. I didn't try the restaurant for dinner, but I had some bar food - very good, and the breakfast buffet was excellent. My room was clean and comfortable. I would recommend.
Stayed 5 nights in Aug 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, lovely staff

Lovely hotel, the staff were fantastic and the whole place is spotless. The pool was a great facility and the evening entertainment an added bonus. There was plenty of food choices at breakfast although it wasn’t spectacular. We had dinner once in the hotel, which was slightly disappointing so maybe would avoid that but overall it was a fab place to stay.
Stayed 5 nights in Jul 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to dislike about the Norfolk Lodge hotel. Staff were pleasent. Rooms were good standard. A lot of food options including the Bar meu and the buffet style dinner. A lot of options at breakfast including a selection of meats. Overall an excellenr place to stay. Would highly recommend.
Stayed 7 nights in Jul 2025

8/10 Good

steve

Liked: Staff & service, property conditions & facilities
Excellent stay, everything was good, only downside was traffic noise and bin collection around 5-30 a.m.
Stayed 1 night in Jul 2025

8/10 Good

Emily Le

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Disappointed.

Staff were friendly. This hotel is in a serious need of updating. There was flaking paint on the bathroom ceiling. The bath had a rust mark running down it. The wood chip wall paper in the bedroom had been resealed & the glue was showing through in 5 areas. Despite housekeeping cleaning daily our room smelt musty. The toasters used for breakfast were inadequate. Force was needed to make it work then the bread came out not cooked. I really don’t know how it has 3 stars.
Stayed 4 nights in Jun 2025