Property amenity

Reviews of Country Inn & Suites by Radisson, St. Cloud West, MN

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 483 out of 869 reviews" "
Rating 8 - Good. 261 out of 869 reviews" "
Rating 6 - Okay. 73 out of 869 reviews" "
Rating 4 - Poor. 38 out of 869 reviews" "
Rating 2 - Terrible. 14 out of 869 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Kaitlyn

Travelled with partner
It was an okay place to stay
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Kaitlyn,Thank you for taking the time to leave a review. We are pleased to hear you had a pleasant stay with us. We hope you will join us again!

10/10 Excellent

Deena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling for work. Good place to stay.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Deena,Thanks so much for your glowing review of Country Inn & Suites by Radisson, St. Cloud West, MN. We're delighted you enjoyed your stay. Whether for business or pleasure, we hope to welcome you back very soon.

6/10 Okay

Bruce

The place was built so cheaply. Will not stay at Country Inns again. The chain used to be better than most, no longer. It's a race to the bottom....
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Dear Bruce,It is upsetting that we failed to meet your expectations. Your feedback is gratefully received as we continue to improve our accommodations and service to ensure great future experiences. If there is any chance to welcome you back and change your perceptions, we'd be thankful for it.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet hotel with great breakfast
Stayed 2 nights in Feb 2024
Response from General Manager on 28 Feb 2024
Dear Diane,Thank you so much for your kind words! We are glad that you enjoyed your stay, and we look forward to your next visit with us!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Valene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
Dear Valene,Thank you for taking the time to leave your honest feedback on your recent stay with us. We were saddened to hear that our accommodations did not meet all of your expectations and know that we can give you a five-star experience. Hopefully, on your next visit to St. Cloud, you will give us the chance to give you the stay that you expected and deserve.

10/10 Excellent

Jodi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - easy to access West St. Cloud area with all the shopping. It has parking which is easy to access.
Stayed 1 night in Jan 2024
Response from General Manager on 31 Jan 2024
Dear Jodi,Thank you for your positive feedback! We're delighted you appreciated our great location and proximity to shopping areas. Additionally, we're glad our parking was easily accessible during your stay. Your satisfaction is important to us, and we look forward to welcoming you back to Country Inn & Suites by Radisson, St. Cloud West, MN, for another enjoyable visit in the future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really friendly and accomodating and the place was clean!
Stayed 1 night in Dec 2023
Response from General Manager on 2 Jan 2024
Dear Stephanie,We are delighted that you were able to spend some time with us! Thank you so much for your kind words about our hospitable team and the high standards of cleanliness we adhere to. It was a pleasure having you here, and we hope you return soon.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop over spot
We needed a night to stay after Christmas up north and this was perfect. Clean comfortable rooms. Breakfast included. Quick easy check in/out. Would stay here again if needed.
Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Dear Christine,It was such a pleasure having you as our guest! Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Additionally, we're delighted you had the chance to start your day off right with our delicious breakfast offerings! Thank you for your great review, and we look forward to your return.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and plenty of parking
The hotel was okay but lacked some attention to detail drapes didn’t close all the way, no extra bedding for the pull out and fudge needed to be defrosted the freezer portion would not close. While these are minor and did not make or break the trip. We would stay here again. Good location, easy to find, shopping nearby.
Stayed 1 night in Dec 2023
Response from General Manager on 27 Dec 2023
Guests appreciate our friendly staff and outstanding location; we are glad these aspects pleased you, too! Feedback like yours is essential to our success, so rest assured we will use your comments to enhance our accommodations. Thank you for your excellent rating, and we can't wait to host you again at Country Inn & Suites by Radisson, St. Cloud West, MN!

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I have stayed here multiple times and been very pleased. Our stay last night was awful!! Our room was right above the lobby so all night you could hear the entrance door opening and closing. About 6:30pm it sounded like an unsupervised daycare was let loose in the hotel. This went on past midnight. Very disappointed that nothing was done by the hotel staff.
Stayed 1 night in Dec 2023
Response from General Manager on 11 Dec 2023
We're genuinely sorry to hear that your recent stay fell short of the positive experiences you've had with us in the past. The noise and disturbances do not reflect the peaceful environment we strive to maintain. We regret that our team did not address these issues promptly. Your feedback is crucial for improving our service and ensuring guests enjoy a comfortable and restful stay. We hope to have the opportunity to regain your trust and provide you with the quality experience you've come to expect from us.

8/10 Good

Marylin

Travelled with group
Liked: Property conditions & facilities
Very nice place
Stayed 1 night in Nov 2023
Response from General Manager on 24 Nov 2023
Dear Marylin,It was such a pleasure having you as our guest! We're delighted you had an enjoyable experience. Thank you for your review, and we hope you return soon.

10/10 Excellent

Del

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every morning when I went to breakfast I would have a conversation with the gentleman that kept everything clean. He was a great guy to talk to and he kept the dinning room clean I enjoyed seeing him in the mornings to have our talk, he made it feel like home.
Stayed 5 nights in Oct 2023
Response from General Manager on 7 Nov 2023
Dear Del,We're always thrilled to hear when our guests have had such a wonderful stay at Country Inn & Suites by Radisson, St. Cloud West, MN. It's especially great to know that you were so well taken care of by our team. Thank you so much for taking the time to share your kind words, and we hope to welcome you back soon!

2/10 Terrible

Steven T.

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from General Manager on 13 Nov 2023
Dear Steven,Thank you for being our guest and sharing your feedback. We are sorry to learn that not everything was perfect during your stay. Please know that our team is always ready to provide assistance and address any issues that may arise. That said, we are truly sorry for the inconvenience you experienced, and it's our hope you'll consider joining us again in the future so we can deliver the comfortable and relaxing stay we know we can provide.

8/10 Good

Millie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay friendly staff
Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Dear Millie,Thank you for trusting Country Inn & Suites by Radisson, St. Cloud West, MN with your recent lodging needs. It's wonderful to hear you had an enjoyable experience and that you appreciated the friendly hospitality our team provided. We're grateful for your review, and we hope to have the pleasure of your company the next time you're in the area.

10/10 Excellent

Johnnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean, quiet location, friendly staff
Stayed 1 night in Oct 2023
Response from General Manager on 31 Oct 2023
Dear Johnnie,Thanks for sharing your five-star stay with us! We're delighted you found our location clean and quiet and that our team added a friendly touch to your experience. It's always encouraging to hear such positive feedback, and we're excited to make your next stay at Country Inn & Suites by Radisson, St. Cloud West, MN, just as enjoyable.

10/10 Excellent

Deborah

Stayed 1 night in Oct 2023

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful
Stayed 1 night in Sep 2023
Response from General Manager on 23 Oct 2023
Dear Kim,Our staff works tirelessly to ensure our valued guests have a terrific stay, and we are thrilled you appreciated their top-notch hospitality. Whenever your travels bring you our way, please consider revisiting us at Country Inn & Suites by Radisson, St. Cloud West, MN!

6/10 Okay

Jackie, St. Bonifacius

Travelled with family
Liked: Staff & service, amenities
Checkin and out is easy and the breakfast is good. Our room had a faint smell of cigarette smoke and the tub did not drain.
Stayed 1 night in Oct 2023
Response from General Manager on 18 Oct 2023
Dear Jackie,Thank you for being our guest and sharing your feedback. We are sorry to learn that not everything was perfect during your stay. Please know that our team is always ready to provide assistance and address any issues that may arise. That said, we are truly sorry for the inconvenience you experienced, and it's our hope you'll consider joining us again in the future so we can deliver the comfortable and relaxing stay we know we can provide.

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Oct 2023
Response from General Manager on 18 Oct 2023
Dear Robyn,Thank you! We do have one of the best, hardest-working teams in the business, and they will all be honored to know how much you enjoyed their service. It was a pleasure to welcome you to Country Inn & Suites by Radisson, St. Cloud West, MN, and we look forward to having you join us again in the future.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Maryann

Travelled with family
Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, staff are always nice and facilities are clean.
Stayed 3 nights in Oct 2023
Response from General Manager on 14 Oct 2023
Dear Jill,It was our pleasure to provide you with clean, welcoming accommodations. We're glad you enjoyed your visit, and we invite you to stay at Country Inn & Suites by Radisson, St. Cloud West, MN again should you be back in the area.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast
Stayed 1 night in Oct 2023

8/10 Good

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid property good breakfast, room key didn’t work which was a pain, and area around hotel is a bit shaky
Stayed 2 nights in Oct 2023
Response from General Manager on 14 Oct 2023
Dear Tom,Thank you for choosing to stay with us at Country Inn & Suites by Radisson, St. Cloud West, MN. While we're delighted our delicious breakfast was a highlight of your visit, we're disappointed to learn we fell short of expectations in other aspects. We offer our sincere apologies for any inconvenience you encountered with your room key. Your comments have been noted and will be investigated further. Nevertheless, we trust this didn't detract too much from your overall experience. The pleasure was all ours, and we hope to welcome you back soon.

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Lu

Stayed 2 nights in Jul 2023

10/10 Excellent

Greg

Stayed 1 night in Oct 2023

4/10 Poor

Sean

Stayed 1 night in Oct 2023
Response from General Manager on 13 Nov 2023
Dear Sean,Thank you for being our guest and sharing your feedback. We are sorry to learn that not everything was perfect during your stay. Please know that our team is always ready to provide assistance and address any issues that may arise. That said, we are truly sorry for the inconvenience you experienced, and it's our hope you'll consider joining us again in the future so we can deliver the comfortable and relaxing stay we know we can provide.

10/10 Excellent

Jill

Travelled with family
Check in was fast rooms were clean
Stayed 1 night in Sep 2023
Response from General Manager on 3 Oct 2023
Dear Jill,Excellent is what we love to hear! We work hard to meet expectations like yours, so we’re delighted that our efficient team and clean accommodations hit the mark for you. Thank you for your kind review, and we look forward to welcoming you back for another incredible stay soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Pleasant staff, good location, thin ceilings/noisy
Desk attendant was pleasant. Hallway and room carpets were a bit shabby and could use a refresh. We were on 2nd floor - the ceiling was so thin it sounded like there was a herd of elephants practicing their marching band routine above us - so noisy. Our room was clean, as was the lobby and breakfast areas.
Stayed 1 night in Sep 2023
Response from General Manager on 2 Oct 2023
Thank you for your review. It was a pleasure having you here, and we appreciate your kind words about our hospitable team, high standards of cleanliness, and excellent location. Your feedback about noise is understood, and we'll be sure to discuss it internally to determine ways of improving our guest experience in this respect. Take care, and we hope you return soon.

10/10 Excellent

Brian

Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Stayed 2 nights in Aug 2023

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With in walking distance of a few good restaurants, clean and simple hotel.
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Amanda,Thank you for your review. We're pleased you found our hotel clean and conveniently located. Our goal is to provide our guests with a comfortable experience, and we're pleased we were successful during your stay. We look forward to welcoming you back to Country Inn & Suites by Radisson, St. Cloud West, MN.

8/10 Good

Ivana

Travelled with family
!
Stayed 2 nights in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Ivana,Thank you for your feedback. We're glad you had a good experience during your stay at Country Inn & Suites by Radisson, St. Cloud West, MN. We appreciate your review and look forward to welcoming you back.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the hot tub and checkin was good. Everything was ready as we paid ahead of time. Didn’t like that the air conditioner unit ran and blew out cold air on person sleeping in bed beside it. We shut it off but then it got stuffy. Not sure what a person can do about that.
Stayed 1 night in Sep 2023
Response from General Manager on 19 Sept 2023
Dear Linda,It was a delight to have you as our guest at Country Inn & Suites by Radisson, St. Cloud West, MN and we are thrilled that you had such a fantastic visit. For future visits, please know that our staff is always available to help with concerns such as the air conditioning situation. We look forward to welcoming you back again soon.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay here again
Stayed two nights and found it to be a good experience. I was welcomed at check-in by a friendly, cheerful employee. My room was clean, quiet and comfortable. Nothing to fault, decent breakfast buffet choices and a responsible kitchen staff kept serving dishes filled. I will stay here again.
Stayed 2 nights in Sep 2023
Response from General Manager on 19 Sept 2023
Dear Karen,We are honored to have earned your compliments and to know that you enjoyed your stay so much that you would return again. Thank you for highlighting our clean, peaceful accommodations, friendly staff, and delicious breakfast. Come back soon to Country Inn & Suites by Radisson, St. Cloud West, MN, and we wish you safe travels back home.

10/10 Excellent

Sherry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Barb, Sabin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place. Convenient location to everything
Stayed 1 night in Sep 2023
Response from General Manager on 15 Sept 2023
Dear Barb,It's wonderful to know that our great location and clean accommodations exceeded your expectations. Thank you for choosing Country Inn & Suites by Radisson, St. Cloud West, MN, and for sharing your delightful review. We hope to have the pleasure of welcoming you back again soon.

8/10 Good

Diamond

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice staff minus one housekeeper, quiet place to rest beautiful outside and good breakfast
Stayed 1 night in Sep 2023
Response from General Manager on 13 Sept 2023
Dear Diamond,It's so good to hear that you had an overall great experience at Country Inn & Suites by Radisson, St. Cloud West, MN and enjoyed our friendly staff, peaceful accommodations, and delicious breakfast offerings. Welcoming you back would be an honor, so please return soon for an even better time.

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Darin

Stayed 1 night in Sep 2023

10/10 Excellent

Douglas

Travelled with family
Liked: Amenities
All good
Stayed 1 night in Sep 2023
Response from General Manager on 10 Sept 2023
Dear Douglas,Thank you for the outstanding rating of your recent stay at Country Inn & Suites by Radisson, St. Cloud West, MN. We're glad you had a lovely time with us. It would be our pleasure to host you again in St. Cloud, so come back soon!

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Chantel

Stayed 2 nights in Sep 2023

8/10 Good

Jan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
A couple of complaints about the room. The tub had not been cleaned. There was a nasty ring around the tub. Also no exhaust fan in bathroom and one of the plugins did not work. Otherwise happy with our stay.
Stayed 1 night in Sep 2023
Response from General Manager on 5 Sept 2023
Dear Jan,We are delighted to see that you enjoyed your overall visit. However, it seems that we have some work to do. Housekeeping has been notified of your comments and will work diligently to ensure that our rooms are squeaky clean. Thank you for sharing. We would love to provide you with an even better stay in the future.

10/10 Excellent

Janet, Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice place. From the outward appearance I would have guessed it was fairly new, but the bathtub/shower seemed to indicate that maybe it had just been renovated. If I had any complaint it would be the shower head didn’t spray very well and there was only shampoo, no conditioner, but everything else was really very nice. Bed was comfortable. It was very clean. Staff was friendly. We got down to the breakfast area late, but for a hotel breakfast it was delicious, and the young man who was responsible for the breakfast was very helpful and made sure to ask us if we wanted anything else before he closed the doors at the stated closing time. I would definitely go back if I were to stay in the area again!
Stayed 1 night in Sep 2023
Response from General Manager on 5 Sept 2023
Dear Janet,It was truly a pleasure to welcome you to Country Inn & Suites by Radisson, St. Cloud West, MN during your recent stay. We're delighted to hear you had a positive experience and that you appreciated our clean, comfortable, and updates accommodations, as well as the friendly hospitality our team provided. Thank you for taking the time to share your review, and we hope to have the opportunity to host your next visit to the area.

10/10 Excellent

Milton

Stayed 2 nights in Aug 2023