Exterior
Check availability

Reviews of Quality Inn & Suites St Augustine Beach Area

2.5 out of 5
Quality Inn & Suites St Augustine Beach Area
901 A1A Beach Blvd, St. Augustine, FL

Reviews

7.0

Good

Rating 10 - Excellent. 238 out of 1003 reviews" "
Rating 8 - Good. 316 out of 1003 reviews" "
Rating 6 - Okay. 179 out of 1003 reviews" "
Rating 4 - Poor. 156 out of 1003 reviews" "
Rating 2 - Terrible. 114 out of 1003 reviews" "

6.6/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Carl

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024

10/10 Excellent

Wilson

Travelled with family
Liked: Amenities, property conditions & facilities
The rating of the staff is not for the reception, the bad rating is for the house keeping, what a bad service, the rest of the staff, their attention was very good. Another observation is to fix the bathroom door that does not close.
Stayed 2 nights in Apr 2024

6/10 Okay

Jerry

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from MTD on 7 Apr 2024
Thank you for taking the time to review us, we appreciate your Business and hope to see you again in the near future

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and friendly. I booked this last minute because of unforeseen circumstances on our trip back to Michigan from Disney and couldn’t have picked a better place!! Will definitely stay again if I’m in the area in the future!!
Stayed 1 night in Mar 2024
Response from MTD on 7 Apr 2024
Thank you so much for the kind review, we our so pleased that everything went well and can't wait to see you again in the near future

4/10 Poor

Joleen

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not cleaned well upon arrival and not stocked with any towels or supplies. Bedding wasn’t the cleanest and staff smoked while doing laundry every morning. Pool was dirty and also not stocked with any towels.
Stayed 6 nights in Mar 2024
Response from MTD on 7 Apr 2024
Unacceptable on all levels, we our so sorry that you had this experience, all departments have been advised of this review and we appreciate you bringing it to our attention

10/10 Excellent

Dave

Nice place
Stayed 1 night in Mar 2024
Response from MTD on 7 Apr 2024
Thank you for taking the time to let us know about your stay, we our pleased it was a good one and hope to have you back again

6/10 Okay

Tara-Leigh

Travelled with partner
Hotel is a convenient stay for our purposes but is older and needs a bit of TLC. Overall safe and cool for short stay.
Stayed 1 night in Mar 2024
Response from MTD on 7 Apr 2024
Thank you for staying with us, work is being done at the property which should greatly improve the Guest experience, thanks for taking the time to let us know about your stay

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Entire staff was friendly and helpful. Breakfast was great!
Stayed 3 nights in Mar 2024
Response from MTD on 7 Apr 2024
Excellent, we our glad you enjoyed your stay and hope you will consider us again when you our in the area

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed with the customer service.
Stayed 3 nights in Mar 2024
Response from MTD on 7 Apr 2024
Thank you for your kind review, glad you were pleased and hope you will stay with us again the next time you come to St. Augustine

6/10 Okay

James

Stayed 1 night in Mar 2024
Response from MTD on 7 Apr 2024
We appreciate your feed back and our sorry we did not merit a 5 out of 5 score, your Business is appreciated, hope you will give us another shot the next time you our in town

4/10 Poor

Iris

Travelled with family
Disliked: Amenities, property conditions & facilities
It was meh. I stayed in two different rooms, one for my boys one for my hubby and I. The internet was a joke. The only way to get internet was outside the room which is nonsense. The guy from the front desk try to fix it turning the router off and on and it only lasted 2 minutes, after that no internet. The room where my husband and I stayed had this horrible strong urine smell that wont let me sleep. I let the front desk know they asked if I want to change room but that was an inconvenient for me so I ask to just be cleaned throughly. I think they only sprayed the room or something like that because the smell was still there. I don't think I will stay here again. It was not bad but definitely not the best.
Stayed 4 nights in Feb 2024
Response from MTD on 17 Mar 2024
We our sorry that your stay was not acceptable and will share this with all of our Staff to ensure we don't have something like this happen again. Thank you for taking the time to let us know about this

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just across the street is a park with beach access. Shopping is half a mile away. The property is older and it shows. Room was clean, breakfast was ok.
Stayed 4 nights in Mar 2024
Response from MTD on 16 Mar 2024
Thank you for the kind review, glad you enjoyed your stay

6/10 Okay

Samuel

Liked: Cleanliness, staff & service
Noisy vehicles.
Stayed 1 night in Mar 2024
Response from MTD on 9 Mar 2024
We our sorry about the noise, we have alot of workmen at the property at the present time, appreciate your business and hope to see you again, thank you

10/10 Excellent

Astrith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beach. Loved it
Stayed 2 nights in Mar 2024
Response from MTD on 8 Mar 2024
Thank you for telling us about your stay, we our glad you enjoyed and hope you will stay with us again in the near future

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from MTD on 8 Mar 2024
We our pleased you had a good stay and hope you will consider us again the next time you our in Saint Augustine

6/10 Okay

Virginia

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Positives: The front desk staff, cleaning staff and breakfast assistant were all very friendly and assisted us with whatever we needed. Our room was missing towels and a shower curtain and they were quick to respond! Breakfast was available for 3 hours and was very good with many options. Location was close and within walking distance to park with beach access. Quiet. Clean beds and towels. Pet friendly. No carpeting. Negatives: The rooms are very dated and things definitely in need of replacement. People were smoking in an adjacent room and we had to keep our bathroom door closed to try to contain the smell. Metal frames around the beds to close off under the bed were right to the side of the bed and constantly hitting your feet against them, very noisy when you accidentally kicked them climbing into bed.
Response from Management on 6 Mar 2024
Thank you for your compliments to our staff service and positive attitude. We are all here to make our guests happy, however we are falling short in the condition of our rooms. Good news!!! We are undergoing a full renovation. Come back and experience the transformation for yourself. Summer of 2024!!!

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management on 6 Mar 2024
Thank you for your 4 out of 5 rating. Please let us know how we could make that a 5

6/10 Okay

Patty

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Noisy people
Stayed 1 night in Feb 2024
Response from MTD on 8 Mar 2024
We our sorry that your stay was not acceptableI did not see any notes regarding noise complaint made to Front Desk, in any event we our sorry your stay was unacceptable

4/10 Poor

Laura

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were not able to stay at this property after we checked in. I am working with Expedia to be refunded. The front desk clerk, Michael was very helpful with our situation. when we entered our room we found active roaches in it. I don’t doubt that the hotel itself Isn’t nice. But I am unable to stay someplace where there are cockroaches.
Stayed 2 nights in Feb 2024
Response from Management on 6 Mar 2024
We are very sorry for your experience and we are handling this situation and taking serious steps to ensure all of our guests comfort. I am very pleased Michael was able to help you.

8/10 Good

sherri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a specific time you couldn't go through the lobby to get to the other side of the building to ur room/car.
Stayed 9 nights in Feb 2024
Response from MTD on 25 Feb 2024
Our Lobby and side doors our locked at 10pm and opened at 6am, we have someone on duty 24 hrs a day, if need arises to come into Lobby you can come to Window and issue can be addressed and entry provided if needed, we our sorry for any confusion

2/10 Terrible

Ryan

Travelled with family
Something in the room made me so congested I didn’t sleep well the shower had no hot water and the drain was bad so water came up to my calf. Not staying there again
Stayed 1 night in Feb 2024
Response from MTD on 19 Feb 2024
We our sorry that your stay was not a pleasant one, I did not come across any notes on hot water issues with your room but we will have our Maint team check it out. Again we our sorry that your stay was unacceptable

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean the staff were pleasant the area is quiet
Stayed 1 night in Feb 2024
Response from MTD on 19 Feb 2024
Excellent, thank you very much for letting us know, we hope to see you again

4/10 Poor

FRANCINE

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Expedia lists the property as pet friendly but Expedia or the hotel listing doesn’t indicate there is a $20 usd plus tax fee. And when I tried to contact Expedia by all means on the app I could not get through to cancel or change my reservation. We were stuck paying more for a lot less quality than we usually get.
Stayed 1 night in Feb 2024
Response from MTD on 17 Feb 2024
Our pet fee is a flat 20.00 per/pet per nite, no taxes, we our sorry there appeared to be some confusion on the booking, should you decide to return please call property direct and any and all of your questions can be answered to avoid this type of confusion. Thank you

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot, quiet, inexpensive, drivable to a few places to eat .
Stayed 1 night in Feb 2024
Response from MTD on 17 Feb 2024
Thank you for taking the time time to let us know about your stay, we appreciate your feed back and hope to see you again

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a very good area and plenty of parking.
Stayed 1 night in Feb 2024
Response from MTD on 8 Feb 2024
Thank you for letting us know that you had an enjoyable stay, we hope that we will see you again in the near future

8/10 Good

Irene

Stayed 1 night in Feb 2024
Response from MTD on 7 Apr 2024
Thank you so much for staying with us, your Business is appreciated and we hope you will be with us again in the near future

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is not a place to stay for a week. It's okay for a 1 or 2- night stay. I realize it is a 2-star hotel, but many improvements could be made. The staff was wonderful. I picked a room with a recliner because my husband has a bad back. The one we got seemed to be falling apart. The desk chair seemed to be broken and leaning to one side. The elevator inspection expired in August 2023. I probably will not stay there again. It's the shape of the hotel, not the staff. They were very accommodating.
Response from MTD on 8 Feb 2024
We our sorry that your stay was not a good one, as you note we have issues that need addressing and we our addressing them, we hope that in due time we will be able a much better product and guest experience, thank you for taking the time to let us know

2/10 Terrible

Judy

Stayed 1 night in Feb 2024
Response from MTD on 7 Apr 2024
I am sorry your stay was not a good one judging by the score, am not sure what the specific issue(s) were but I hope that you will consider us again when your in the area and we can make a much more favorable impression

8/10 Good

Paul, Concord

Stayed 3 nights in Jan 2024
Response from MTD on 7 Apr 2024
We appreciate your Business and you letting us know about your stay, glad it went well and hope to see you again, thank you

4/10 Poor

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room floor was filthy. A barefoot walk from bed to bathroom resulted in black soles. Air conditioner was noisy. Ran out of hot water for shower. Breakfast was adequate. On the positive side staff were friendly.
Stayed 1 night in Jan 2024
Response from Management on 6 Feb 2024
Thank you for complimenting our staff they do work extremely hard. We are very sorry for the unsatisfactory housekeeping experience. We will use your feedback to improve.

4/10 Poor

Claudia

In my room found 3 small rushes
Stayed 1 night in Jan 2024
Response from Management on 27 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

doreen

Travelled with family
Disliked: Property conditions & facilities, room comfort
It looks clean, but don't look close. Renovation done half way. Example, new wood floor, but 1 inch gap near tub. Bathroom toilet paper holder ancient. Bed and pillows clean.
Stayed 3 nights in Jan 2024
Response from MTD on 8 Feb 2024
Thank you for commenting on your stay, you our correct, at present we do not have everything completed in the renovation but hope in the near future to have an offering that both we and our Guests can be proud of

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MTD on 8 Feb 2024
Great, thank you Luis we our pleased you had an enjoyable stay, please come stay with us again. Thank you

10/10 Excellent

Sanjiv

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Quality Inn is owned by Choice Hotels International - A Multinational Company. Time to step it up if you want Quality Inn to be around tomorrow: 1. Cockroaches 2. You can hear the folks next door as if they are in your own bedroom 3. Poor quality shampoos and soaps - get with the times to bring quality healthy products to your guests All else is status quo services experienced since 1980s. The staff is very nice and professional
Stayed 1 night in Jan 2024
Response from Management on 27 Jan 2024
Thank you for your very informative feedback. We appreciate it.

6/10 Okay

Krystyna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are not clean- finding old rappers behind night tables
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
I'm very sorry that we missed the mark with this one. Rest assured your feedback is valuable to us and we will use it to train our staff

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we have stayed in countless hotels and i must say that this one is by far the worst one . the bath and shower was held together with caulk and the breakfast area was very small enough room for about 6/7 people , trired to do an early check in and was told the fee was $25.00 . The check in was somewhat ok . We should check this place out try room 219, upon checkout told them about the mold on the ceiling they said its due to the weather
Stayed 1 night in Jan 2024
Response from Management on 27 Jan 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Juan

Travelled with partner
Disliked: Property conditions & facilities
Rusty metals in bathroom not good room service
Stayed 3 nights in Jan 2024
Response from MTD on 8 Feb 2024
There is no excuse for rusty metals, when you say room service our you referring to Housekeeping ? I would assume yes as we don't have actual room Service for meals and snacks, either way we our sorry that your stay was not what you should have expected

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value. Clean, very friendly staff. I would visit again.
Stayed 3 nights in Jan 2024
Response from Management on 27 Jan 2024
Thank you for your feedback.

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trisha checked us in. She was wonderful. What a joy to talk to someone who enjoys her job.
Stayed 1 night in Jan 2024
Response from Management on 18 Jan 2024
Thank you so much for your feedback. Tisha is a joy!

8/10 Good

MERY

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Management on 18 Jan 2024
Thank you for your feedback!

2/10 Terrible

ANN-MARIE, LADY LAKE

Disliked: Cleanliness, staff & service, property conditions & facilities
Property rooms have roaches we found three Bathroom is dirty walls and tile with mold We tried to cancel as soon as we arrived and they didn't let us Very u professional service
Stayed 1 night in Jan 2024
Response from Management on 18 Jan 2024
We are very sorry to hear we missed the mark with this one. We do appreciate your feedback and use it to motivate and coach our staff.

4/10 Poor

Roger

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MTD on 8 Feb 2024
I don't see what the specific issues were ?either way we our sorry things did not go wellenough for you to give us a 5 out of 5

2/10 Terrible

Maria

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smell of mold and broken heater
There was a strong smell of mold in the room, the heater broke and it was freezing cold at night so I caught a cold
Stayed 1 night in Jan 2024
Response from Management on 13 Jan 2024
We are very sorry to hear this was your experience. We are deeply regretful to hear how we missed the mark with your stay and will further investigate precisely what happened with your accommodations. Your feedback is extremely valuable, and we appreciate your patronage.

8/10 Good

Naveen

Stayed 3 nights in Dec 2023
Response from Management on 27 Jan 2024
Thank you for your feedback.

10/10 Excellent

Hector

Liked: Staff & service, room comfort
Good location
Place is great if you're on a budget. Nice price for a great location. Place needs some updating and room smelled like mold or something. Not sure what it was, but made me sneeze a lot. But even with that, I still would return. Down the street from multiple restaurants.
Stayed 4 nights in Dec 2023
Response from Management on 18 Jan 2024
Thank you for your feedback!

10/10 Excellent

michell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in Eric was awesome. Hotel clean great atmosphere. Checked out Mike was also awesome. Will be back on my way back home. Dog friendly
Stayed 1 night in Jan 2024
Response from MTD on 8 Feb 2024
Excellent, thank you so much for letting us know

6/10 Okay

John

Travelled with family
Cool
Room heater did not work.
Stayed 1 night in Jan 2024
Response from MTD on 8 Feb 2024
We our sorry you experienced a problem with the Heater, it has since been replaced, we appreciate you letting us know about your stay and hope we may have another chance to make a more favorable impression

6/10 Okay

Esmeralda

Travelled with family
Liked: Staff & service
Great location!
Stayed 2 nights in Dec 2023
Response from MTD on 8 Feb 2024
Thank you so much for letting us know, your Business is much appreciated

4/10 Poor

gregory

Travelled with family
Disliked: Amenities, property conditions & facilities
It was a simple old, overpainted Motel for a price of a regular hotel
Stayed 1 night in Dec 2023
Response from MTD on 8 Feb 2024
We our in the middle of renovations and our sorry that your stay did not warrant a 5 out of 5, your Business is appreciated, thank you

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from MTD on 8 Feb 2024
Great, we our very pleased that you had an excellent stay and hope to see you back in the near future