Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The condo was immaculate, modern and very well furnished with everything you need. The view and proximity to the ocean were fantastic. However, upon entering our unit, we noticed that the deadbolt lock was broken. We immediately notified the office. This was day 1 of our 8 night stay. On day 2 we called again to check on the status of our repair request and were told it would be taken care of asap. Day 3, lock still not repaired AND A MAN ENTERED OUR CONDO UNANNOUNCED WITH A KEY! This man did not work for Summerhouse, and was not there to repair the lock! He first claimed he was maintenance personnel...then when I followed him out the door, he said he was a friend of the owner checking on the smoke detectors. REALLY?? Once again we notified management with no explanation. I requested they contact the owner and get back to me with an explanation! Never heard from Summerhouse management the rest of our stay, although we inquired EVERYDAY about the lock and our unannounced intruder (for lack of a better word). The lock was never fixed and we never got an explanation on why a stranger entered our unit with a key. Enough said!!