All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 239 out of 1009 reviews" "
10 - Excellent
239
Rating 8 - Good. 263 out of 1009 reviews" "
8 - Good
263
Rating 6 - Okay. 211 out of 1009 reviews" "
6 - Okay
211
Rating 4 - Poor. 163 out of 1009 reviews" "
4 - Poor
163
Rating 2 - Terrible. 133 out of 1009 reviews" "
2 - Terrible
133
6.6/10
Cleanliness
7.4/10
Staff & service
6.4/10
Amenities
6.2/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
8/10 Good
Jorge
26 Mar 2024
Liked: Cleanliness, staff & service
Jorge
Stayed 2 nights in Mar 2024
Response from Jay on 28 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
Overall dirty, room were old and dirty. Needs new paint and carpet all over. Pool and hot tub need work. Asked if hot tub worked, which it did but it was cold. We had holes in the comforter in the room. Hair all over towels in the bathroom.
Carey
Stayed 1 night in Mar 2024
Response from Jay on 25 Mar 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations
Staff was very welcoming and friendly. Also very accommodating. Just a perfect location. Suggest rooms need to be deep cleaned especially around baseboards and carpet. Other than that, fantastic and we will return.
Coleen
Stayed 1 night in Mar 2024
Response from Jay on 21 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & Staff was very welcoming and friendly. Also very accommodating. Just a perfect location. We look forward to your next stay.
8/10 Good
Dave
20 Mar 2024
Liked: Staff & service
no restaurant or lounge. Gym too small, not enough equipment
Dave
Stayed 7 nights in Mar 2024
Response from Jay on 21 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
10/10 Excellent
Mari
20 Mar 2024
Liked: Property conditions & facilities
Great place and staff
Mari
Stayed 4 nights in Mar 2024
Response from Jay on 21 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & Great place and staff. We look forward to your next stay.
10/10 Excellent
Mari
15 Mar 2024
Great staff
Mari
Stayed 1 night in Mar 2024
Response from Jay on 15 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & Great staff . We look forward to your next stay.
The breakfast each morning was quite good. The young lady at the front desk was extremely helpful.
The title implied that it was located in the downtown historic district but the hotel was actually 1.5 miles from downtown. I didn't mind the walk each day but my senior traveling companion struggled walking the distance .
Olga
Stayed 2 nights in Mar 2024
Response from Jay on 16 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & The breakfast each morning was quite good. The young lady at the front desk was extremely helpful. We look forward to your next stay.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel Close to everything. We look forward to your next stay.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel Loved the area and free shuttle service! We look forward to your next stay.
Everything looked pretty decent, clean, spacious room, hot water, flushing toilets, until it was time to hit the sack. An uncomfortable uneven king size mattress with bumps and two pairs of little baby size pillows made my sleep a nightmare.
Evaristo
Stayed 1 night in Mar 2024
Response from Jay on 5 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. we will look into items you have mention. We look forward to your next stay.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. we have guest laundry on 2nd floor. We look forward to your next stay.
2/10 Terrible
Virginia
Travelled with partner
24 Feb 2024
It looked nice from the outside. The rooms were in disrepair.
Virginia
Stayed 7 nights in Feb 2024
Response from JAY on 24 Feb 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations
The bathroom is dirty, especially the toilet. Cleaning of the room was spot-cleaning and it's obvious.
The property is very dated with exterior security locks inoperable and rusty fixtures.
I
James
Stayed 1 night in Feb 2024
Response from Jay on 24 Feb 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Dirty sheets noisie in the bathroom
Unfriendly staff noise in ac not working or the heat
Alice
Stayed 3 nights in Feb 2024
Response from Jay on 22 Feb 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
It was a great value hotel but don’t expect luxury. Breakfast was o.k. Staff are wonderful.
Brandi
Stayed 1 night in Feb 2024
Response from Jay on 19 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & It was a great value hotel. We look forward to your next stay.
The stay was nice and quiet, room was clean, staff was nice. The breakfast experience was terrible. We went to breakfast at 8:20 am and there was no waffle mix, no syrup, no eggs or sausage and out of coffee cups. No one came to check supplies. A man had to go to the front to see if anyone was actually working. The overall stay was good and I would stay there again
Nancy
Stayed 2 nights in Feb 2024
Response from Jay on 21 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & The stay was nice and quiet, room was clean, staff was nice. we will look into our breakfast. We look forward to your next stay.
Staff was friendly. Room was clean but needed some maintenance.
Michele
Stayed 2 nights in Feb 2024
Response from Jay on 16 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & Staff was friendly.We look forward to your next stay.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
10/10 Excellent
Coleen, Saint Cloud
Travelled with family
11 Feb 2024
Front desk staff was fabulous. Very kind and accommodating.
Coleen
Stayed 1 night in Feb 2024
Response from Jay on 12 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Front desk staff was fabulous. Very kind and accommodating. We look forward to your next stay.
4/10 Poor
Cliff
Travelled with partner
8 Feb 2024
Disliked: Property conditions & facilities
Bathroom was broken tried calling down stairs, phone didn’t work. Finally walked down stairs and got moved to a new room
“Breakfast” was not good.
Cliff
Stayed 1 night in Feb 2024
Response from Jay on 9 Feb 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
8/10 Good
Delana
Travelled with family
29 Jan 2024
Liked: Cleanliness, staff & service, amenities
It is an older hotel and needs a few upgrades. But clean. Breakfast was nice. Staff was very nice. Location was perfect.
Delana
Stayed 3 nights in Jan 2024
Response from Jay on 29 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed But clean. Breakfast was nice. Staff was very nice. Location was perfect. we will look into items you have mention. We look forward to your next stay.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
worth the price, the pillows are tiny so bring your own.
Jeremiah
Stayed 1 night in Jan 2024
Response from Jay on 22 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. we will look into our pillows. We look forward to your next stay.
10/10 Excellent
Kim
Travelled with family
15 Jan 2024
Liked: Amenities
Kim
Stayed 1 night in Jan 2024
Response from Jay on 15 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
2/10 Terrible
ANGELA
1 Jan 2024
ANGELA
Stayed 2 nights in Dec 2023
Response from Jay on 6 Jan 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Threadbare towels with holes, mattress that felt like box springs, breakfast was a joke. I do not recommend this property other than location.
James
Stayed 2 nights in Dec 2023
Response from Jay on 6 Jan 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Beds and pillows were not comfortable. Floors were not clean. Bathroom sink and shower drained very very slowly. Breakfast was ok, but not much of an option. Coffee was good.
Sandra
Stayed 8 nights in Dec 2023
Response from Jay on 1 Feb 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
8/10 Good
Linda, PONTE VEDRA BEACH
Travelled with family, Business traveller
30 Dec 2023
Liked: Cleanliness, staff & service
This is an older property that needs renovations. The tub was along. When we walked in the room there was an overpowering cleaning fragrance.
Linda
Stayed 2 nights in Dec 2023
Response from Jay on 1 Jan 2024
Thank you for your feedback and for taking the time to write about your experience.we will look into items you have mentioned.We look forward to your next stay.
8/10 Good
Angela
Travelled with family, Travelled with family and small children
27 Dec 2023
Liked: Cleanliness, amenities
Angela
Stayed 2 nights in Dec 2023
Response from Jay on 29 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.
6/10 Okay
Carrie
27 Dec 2023
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is old and outdated. Carpet is stained. Bedding has some small stains.
The bed and pillows are uncomfortable.
Carrie
Stayed 1 night in Dec 2023
Response from Jay on 29 Dec 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL - FLJ11 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
Thank you for your feedback and for taking the time to write about your experience.we will look into item you have mentioned.We look forward to your next stay.
10/10 Excellent
Yexennia
26 Dec 2023
Yexennia
Stayed 2 nights in Dec 2023
Response from Jay on 16 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
10/10 Excellent
Nelson, Clearwater
Travelled with family
26 Dec 2023
Liked: Cleanliness, staff & service
N/A
Nelson
Stayed 1 night in Dec 2023
Response from Jay on 27 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.
4/10 Poor
JUAN
Travelled with partner
25 Dec 2023
Disliked: Staff & service, amenities
It must be hard finding people that care.
JUAN
Stayed 2 nights in Dec 2023
Response from Jay on 1 Jan 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations
2/10 Terrible
Carlos
24 Dec 2023
Carlos
Stayed 1 night in Dec 2023
Response from Jay on 25 Dec 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL - FLJ11 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
8/10 Good
Carly
Travelled with family
23 Dec 2023
Liked: Room comfort
Carly
Stayed 1 night in Dec 2023
Response from Jay on 24 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.
8/10 Good
Stanley, Davie
22 Dec 2023
Stanley
Stayed 2 nights in Dec 2023
Response from Jay on 11 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.
10/10 Excellent
Maria, Winter Park
20 Dec 2023
Maria
Stayed 1 night in Dec 2023
Response from JAY on 9 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
10/10 Excellent
Laura
13 Dec 2023
Laura
Stayed 1 night in Dec 2023
Response from Jay on 14 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
8/10 Good
Tugba
12 Dec 2023
Liked: Staff & service
Tugba
Stayed 2 nights in Dec 2023
Response from Jay on 13 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
10/10 Excellent
Ana
11 Dec 2023
Liked: Cleanliness, staff & service
Ana
Stayed 2 nights in Dec 2023
Response from Jay on 12 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.
6/10 Okay
Christopher, Valrico
Travelled with family and small children
11 Dec 2023
Liked: Staff & service
Christopher
Stayed 2 nights in Dec 2023
Response from Jay on 11 Dec 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL - FLJ11 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
6/10 Okay
Verified traveller
10 Dec 2023
Liked: Staff & service
Check in process was easy. Customer service was very good and friendly.
The room was not as nice as pictures online seemed. The carpet was old, dresser had stain marks on the front. The tub had covered up rusted area by the drain. The bed was not very padded. The room overall was just outdated. Would have expected a little more for being a Radisson hotel. Not much to the breakfast. All in all, it was okay for the one night in town.
Verified traveller
Stayed 1 night in Dec 2023
Response from Jay on 11 Dec 2023
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations