Front of property - evening/night

Reviews of Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL

2.5 out of 5

Reviews

6.8
Rating 10 - Excellent. 239 out of 1009 reviews" "
Rating 8 - Good. 263 out of 1009 reviews" "
Rating 6 - Okay. 211 out of 1009 reviews" "
Rating 4 - Poor. 163 out of 1009 reviews" "
Rating 2 - Terrible. 133 out of 1009 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Jay on 28 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

2/10 Terrible

Carey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall dirty, room were old and dirty. Needs new paint and carpet all over. Pool and hot tub need work. Asked if hot tub worked, which it did but it was cold. We had holes in the comforter in the room. Hair all over towels in the bathroom.
Stayed 1 night in Mar 2024
Response from Jay on 25 Mar 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations

10/10 Excellent

Coleen, Saint Cloud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming and friendly. Also very accommodating. Just a perfect location. Suggest rooms need to be deep cleaned especially around baseboards and carpet. Other than that, fantastic and we will return.
Stayed 1 night in Mar 2024
Response from Jay on 21 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & Staff was very welcoming and friendly. Also very accommodating. Just a perfect location. We look forward to your next stay.

8/10 Good

Dave

Liked: Staff & service
no restaurant or lounge. Gym too small, not enough equipment
Stayed 7 nights in Mar 2024
Response from Jay on 21 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

10/10 Excellent

Mari

Liked: Property conditions & facilities
Great place and staff
Stayed 4 nights in Mar 2024
Response from Jay on 21 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & Great place and staff. We look forward to your next stay.

10/10 Excellent

Mari

Great staff
Stayed 1 night in Mar 2024
Response from Jay on 15 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & Great staff . We look forward to your next stay.

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast each morning was quite good. The young lady at the front desk was extremely helpful. The title implied that it was located in the downtown historic district but the hotel was actually 1.5 miles from downtown. I didn't mind the walk each day but my senior traveling companion struggled walking the distance .
Stayed 2 nights in Mar 2024
Response from Jay on 16 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & The breakfast each morning was quite good. The young lady at the front desk was extremely helpful. We look forward to your next stay.

10/10 Excellent

IRMA, Ruskin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 1 night in Mar 2024
Response from Jay on 8 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel Close to everything. We look forward to your next stay.

10/10 Excellent

Suzy, Elk River

Liked: Staff & service, property conditions & facilities
Loved the area and free shuttle service!
Stayed 1 night in Mar 2024
Response from Jay on 8 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel Loved the area and free shuttle service! We look forward to your next stay.

8/10 Good

Evaristo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looked pretty decent, clean, spacious room, hot water, flushing toilets, until it was time to hit the sack. An uncomfortable uneven king size mattress with bumps and two pairs of little baby size pillows made my sleep a nightmare.
Stayed 1 night in Mar 2024
Response from Jay on 5 Mar 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. we will look into items you have mention. We look forward to your next stay.

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In house laundry
Stayed 1 night in Feb 2024
Response from Jay on 27 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. we have guest laundry on 2nd floor. We look forward to your next stay.

2/10 Terrible

Virginia

Travelled with partner
It looked nice from the outside. The rooms were in disrepair.
Stayed 7 nights in Feb 2024
Response from JAY on 24 Feb 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations

8/10 Good

James

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom is dirty, especially the toilet. Cleaning of the room was spot-cleaning and it's obvious. The property is very dated with exterior security locks inoperable and rusty fixtures. I
Stayed 1 night in Feb 2024
Response from Jay on 24 Feb 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Alice, Fort Myers

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty sheets noisie in the bathroom Unfriendly staff noise in ac not working or the heat
Stayed 3 nights in Feb 2024
Response from Jay on 22 Feb 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Jay on 21 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was a great value hotel but don’t expect luxury. Breakfast was o.k. Staff are wonderful.
Stayed 1 night in Feb 2024
Response from Jay on 19 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & It was a great value hotel. We look forward to your next stay.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was nice and quiet, room was clean, staff was nice. The breakfast experience was terrible. We went to breakfast at 8:20 am and there was no waffle mix, no syrup, no eggs or sausage and out of coffee cups. No one came to check supplies. A man had to go to the front to see if anyone was actually working. The overall stay was good and I would stay there again
Stayed 2 nights in Feb 2024
Response from Jay on 21 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & The stay was nice and quiet, room was clean, staff was nice. we will look into our breakfast. We look forward to your next stay.

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Room was clean but needed some maintenance.
Stayed 2 nights in Feb 2024
Response from Jay on 16 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel & Staff was friendly.We look forward to your next stay.

10/10 Excellent

KJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice place to spend the night.
Stayed 1 night in Feb 2024
Response from Jay on 15 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 3 nights in Feb 2024
Response from Jay on 12 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

10/10 Excellent

Coleen, Saint Cloud

Travelled with family
Front desk staff was fabulous. Very kind and accommodating.
Stayed 1 night in Feb 2024
Response from Jay on 12 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed Front desk staff was fabulous. Very kind and accommodating. We look forward to your next stay.

4/10 Poor

Cliff

Travelled with partner
Disliked: Property conditions & facilities
Bathroom was broken tried calling down stairs, phone didn’t work. Finally walked down stairs and got moved to a new room “Breakfast” was not good.
Stayed 1 night in Feb 2024
Response from Jay on 9 Feb 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Delana

Travelled with family
Liked: Cleanliness, staff & service, amenities
It is an older hotel and needs a few upgrades. But clean. Breakfast was nice. Staff was very nice. Location was perfect.
Stayed 3 nights in Jan 2024
Response from Jay on 29 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed But clean. Breakfast was nice. Staff was very nice. Location was perfect. we will look into items you have mention. We look forward to your next stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jay on 27 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

8/10 Good

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
worth the price, the pillows are tiny so bring your own.
Stayed 1 night in Jan 2024
Response from Jay on 22 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. we will look into our pillows. We look forward to your next stay.

10/10 Excellent

Kim

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Jay on 15 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jay on 15 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

8/10 Good

Jose Ramon Diaz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JAY on 9 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

2/10 Terrible

ANGELA

Stayed 2 nights in Dec 2023
Response from Jay on 6 Jan 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Threadbare towels with holes, mattress that felt like box springs, breakfast was a joke. I do not recommend this property other than location.
Stayed 2 nights in Dec 2023
Response from Jay on 6 Jan 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Sandra

Disliked: Cleanliness, amenities, property conditions & facilities
Beds and pillows were not comfortable. Floors were not clean. Bathroom sink and shower drained very very slowly. Breakfast was ok, but not much of an option. Coffee was good.
Stayed 8 nights in Dec 2023
Response from Jay on 1 Feb 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Linda, PONTE VEDRA BEACH

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
This is an older property that needs renovations. The tub was along. When we walked in the room there was an overpowering cleaning fragrance.
Stayed 2 nights in Dec 2023
Response from Jay on 1 Jan 2024
Thank you for your feedback and for taking the time to write about your experience.we will look into items you have mentioned.We look forward to your next stay.

8/10 Good

Angela

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Jay on 29 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.

6/10 Okay

Carrie

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is old and outdated. Carpet is stained. Bedding has some small stains. The bed and pillows are uncomfortable.
Stayed 1 night in Dec 2023
Response from Jay on 29 Dec 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL - FLJ11 we apologize for the concerns you shared about your experience at this hotel.  I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

yelena

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The room needs an update, bath tub was not clean
Stayed 1 night in Dec 2023
Response from Jay on 29 Dec 2023
Thank you for your feedback and for taking the time to write about your experience.we will look into item you have mentioned.We look forward to your next stay.

10/10 Excellent

Yexennia

Stayed 2 nights in Dec 2023
Response from Jay on 16 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

10/10 Excellent

Nelson, Clearwater

Travelled with family
Liked: Cleanliness, staff & service
N/A
Stayed 1 night in Dec 2023
Response from Jay on 27 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.

4/10 Poor

JUAN

Travelled with partner
Disliked: Staff & service, amenities
It must be hard finding people that care.
Stayed 2 nights in Dec 2023
Response from Jay on 1 Jan 2024
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations

2/10 Terrible

Carlos

Stayed 1 night in Dec 2023
Response from Jay on 25 Dec 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL - FLJ11 we apologize for the concerns you shared about your experience at this hotel.  I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Carly

Travelled with family
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Jay on 24 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.

8/10 Good

Stanley, Davie

Stayed 2 nights in Dec 2023
Response from Jay on 11 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

10/10 Excellent

Zoraida, lake hamilton

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk girls was great
Stayed 1 night in Dec 2023
Response from Jay on 24 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.

10/10 Excellent

Maria, Winter Park

Stayed 1 night in Dec 2023
Response from JAY on 9 Jan 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

4/10 Poor

Reymundo

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jay on 17 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2023
Response from Jay on 15 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Jay on 14 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

8/10 Good

Tugba

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Jay on 13 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Jay on 12 Dec 2023
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel. We look forward to your next stay.

6/10 Okay

Christopher, Valrico

Travelled with family and small children
Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Jay on 11 Dec 2023
On behalf of our entire staff at Country Inn & Suites by Radisson, St. Augustine Downtown Historic District, FL - FLJ11 we apologize for the concerns you shared about your experience at this hotel.  I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Verified traveller

Liked: Staff & service
Check in process was easy. Customer service was very good and friendly. The room was not as nice as pictures online seemed. The carpet was old, dresser had stain marks on the front. The tub had covered up rusted area by the drain. The bed was not very padded. The room overall was just outdated. Would have expected a little more for being a Radisson hotel. Not much to the breakfast. All in all, it was okay for the one night in town.
Stayed 1 night in Dec 2023
Response from Jay on 11 Dec 2023
we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations