Exterior

Reviews of Holiday Inn Aylesbury, an IHG Hotel

4 out of 5
Holiday Inn Aylesbury, an IHG Hotel
New Road Weston Turville, Aylesbury, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 84 out of 138 reviews" "
Rating 8 - Good. 40 out of 138 reviews" "
Rating 6 - Okay. 8 out of 138 reviews" "
Rating 4 - Poor. 2 out of 138 reviews" "
Rating 2 - Terrible. 4 out of 138 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free Parking, convenient location just off A41, bright and airy low-rise building around central courtyard. Not sprawling, so facilities within easy reach. Pool, hot tub, sauna and steam. The family room/suite was enormous with separate bedrooms with adjoinng double doors and extra wc.
Stayed 1 night in Apr 2024
Response from Artur Kuzniak, General Manager on 9 Apr 2024
Thank you for highlighting our convenient location and amenities! We're delighted you enjoyed your spacious family room suite. Looking forward to hosting you again soon!

10/10 Excellent

Colleen

Business traveller
Liked: Cleanliness, property conditions & facilities
The hotel was very clean and modern and the staff were great.
Stayed 1 night in Apr 2024
Response from Artur Kuzniak, General Manager on 9 Apr 2024
We're thrilled to hear you enjoyed your stay! Thank you for your kind words. We hope to welcome you back soon!

8/10 Good

nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Artur Kuzniak, General Manager on 8 Apr 2024
Thank you for a positive review! We hope you will visit us again soon!

8/10 Good

Gordon

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Artur Kuzniak, General Manager on 4 Apr 2024
We are glad to learn that you had a positive experience and we hope that you will visit us again soon!

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
It is amazing space. Thanks!!
Stayed 1 night in Mar 2024
Response from Artur Kuzniak, General Manager on 25 Mar 2024
Thank you for a lovely feedback! We hope you will visit us again soon!

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and good parking
Stayed 1 night in Feb 2024
Response from Artur Kuzniak, General Manager on 15 Mar 2024
Thank you for your positive feedback! We're thrilled to hear that you found our location convenient. Your satisfaction is our top priority. We look forward to welcoming you back soon!

10/10 Excellent

Hatem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location! Perfect for family stay with baby.
Response from Artur Kuzniak, General Manager on 6 Mar 2024
We're delighted to hear you enjoyed your stay at our hotel! It's fantastic that our location and amenities suited your family, especially with a little one. We appreciate your positive feedback and hope to welcome you back for another wonderful stay soon!

10/10 Excellent

Alan

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Artur Kuzniak, General Manager on 27 Feb 2024
Thank you for a 5 out of 5 rating!

8/10 Good

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was cold. Bedroom was cosy and slept so well. Breakfeast was tasty but lacked muffin cakes.
Stayed 1 night in Feb 2024
Response from Artur Kuzniak, General Manager on 23 Feb 2024
Dear Gemma,Thank you for taking the time to share your feedback. We're pleased to hear that you found the bedroom cosy and had a good night's sleep. However, we apologise for any inconvenience regarding the pool temperature. Your comments about the breakfast and the lack of muffin cakes are duly noted, and we'll certainly take this into consideration to enhance our offerings. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience in the future.

8/10 Good

Ajay

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice place to stay. Good service. Just one negative: we went for breakfast at 9am on Saturday, and there was very little food left, which was rather disappointing. Overall, we'd be happy to stay again
Stayed 1 night in Feb 2024
Response from Artur Kuzniak, General Manager on 13 Feb 2024
Thank you for your kind words about our place and the positive comments. We apologise for the disappointment you experienced during breakfast on a Saturday. Your feedback is valuable, and we'll address this issue to ensure a more satisfying experience for our guests in the future. We appreciate your understanding and look forward to the opportunity to welcome you back for a more enjoyable stay.

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Executive
Stayed 3 nights in Jan 2024
Response from Pooja on 3 Feb 2024
Dear Harriet,Thank you for the great review. Hope to see you soon.Kind regards,Pooja Bhardwaj

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with comfortable room with good health club facilities.
Stayed 2 nights in Jan 2024
Response from Artur Kuzniak, General Manager on 10 Jan 2024
We're delighted to hear that you enjoyed your stay at our hotel and that you found the room comfortable. It's fantastic to know that you also appreciated our health club facilities. We hope you visit us again soon. Kind regards

10/10 Excellent

Simon

Stayed 1 night in Jan 2024
Response from Artur Kuzniak, General Manager on 8 Jan 2024
It's great to learn that you had a 10 out of 10 stay! we hope you visit us again soon! Kind regards

8/10 Good

Lorna

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Artur Kuzniak, General Manager on 8 Jan 2024
Thank you for your review. We are pleased that you had an enjoyable experience. We hope you visit us again soon. Kind regards.

8/10 Good

Chris

Stayed 2 nights in Dec 2023
Response from Artur Kuzniak, General Manager on 8 Jan 2024
Thank you for your review. We hope you will visit us again soon for another positive experience! Kind regards

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Artur Kuzniak, General Manager on 8 Jan 2024
Thank you for top marks following your stay! We are glad you have an enjoyable stay and we hope you will visit us again soon!

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Artur Kuzniak, General Manager on 28 Dec 2023
Thank you for taking the time to leave a positive review! We hope to see you again soon!

8/10 Good

Suzanne

Stayed 2 nights in Dec 2023
Response from Artur Kuzniak, General Manager on 28 Dec 2023
Thank you for a positive review! We hope you will visit us again soon!

6/10 Okay

Andre

Liked: Cleanliness, property conditions & facilities
Not what I was expecting
Got put in a disabled room and the hotel was not prepared to change us. Was very disappointed that are friends had paid less booked later and got a hotel suite.
Stayed 2 nights in Dec 2023
Response from Artur Kuzniak, General Manager on 19 Dec 2023
We sincerely apologise for any inconvenience you experienced during your stay. We understand the importance of room preferences, and we regret that we couldn't fulfill your request for a change. Please know that your feedback is valuable to us, and we are actively addressing the situation to ensure a smoother experience for our guests in the future. Kind regards

10/10 Excellent

Simon

Stayed 2 nights in Dec 2023
Response from Artur Kuzniak, General Manager on 19 Dec 2023
Thank you for a 10 out of 10 review! We hope you visit us again soon!

6/10 Okay

Laura

Travelled with family
Bed was confortable, and the bedroom was spacious , but the toilet didn’t flush very well , bar was expensive
Stayed 2 nights in Dec 2023
Response from Artur Kuzniak, General Manager on 19 Dec 2023
We're delighted to hear that you found the bed comfortable and enjoyed the spacious bedroom.We apologise for any inconvenience you experienced with the toilet; please rest assured that we will address this issue promptly to ensure a more satisfactory experience for future guest. Kind regards

8/10 Good

Paula

Stayed 3 nights in Nov 2023
Response from Artur Kuzniak, General Manager on 19 Dec 2023
Thank you for a positive review! We hope you visit us again soon!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Once again we stayed with you, everything was as usual excellent, although we requested a room close to reception because of our mobility and age, we were allocated a disabled room, the room it’s self was excellent but the huge wet room bathroom was absolutely freezing with no heat. We only needed a room close to the amenities, not the full blown disabled facilities, we wouldn’t like to take the room away from a guest who needed it.
Stayed 1 night in Nov 2023
Response from Artur Kuzniak, General Manager on 5 Dec 2023
Thank you for being a valued repeat guest. We appreciate your loyalty and are delighted to hear that your overall experience was excellent. We apologise for the oversight in room allocation and the inconvenience caused by the temperature in the wet room. Your feedback is crucial, and we'll ensure better communication in the future to provide you with a more comfortable and suitable room. We look forward to welcoming you back for an even more enjoyable stay. Kind regards

10/10 Excellent

Catherine

Stayed 2 nights in Nov 2023
Response from Artur Kuzniak, General Manager on 20 Nov 2023
Thank you for a great rating! We hope you will visit us again soon!

8/10 Good

Amy

Liked: Cleanliness, room comfort
Good for a work stop over
The hotel was nice. Reception, bar and restaurant areas looked lovely but the rooms and corridors looked dated. Staff in the bar and restaurant very slow and in experienced, some of the need to learn to smile no matter how hard their day is.
Stayed 3 nights in Nov 2023
Response from Artur Kuzniak, General Manager on 12 Nov 2023
We're glad you liked our public areas and you found it convenient for work stop. We appreciate your observations about the rooms and service. Your input is valuable, and we'll work on improvements to ensure a more enjoyable experience on your next visit. Kind regards

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, poor restaurant for dinner
The hotel itself is really clean and comfortable. Reception staff were pleasant and welcoming. We arrived in the evening and wanted food. Prices in the restaurant are high for the class of hotel/location, but we anyway decided to eat there for ease. We were very disappointed: it took more than an hour for simple food to arrive, the staff checked our order 3 times, and still got it wrong (brought curry instead of peri-peri chicken). Then, when it did arrive, it was not properly cooked. Manageress was nowhere to be seen when I asked for her. So this spoiled what would otherwise have been a nice stay. I can recommend the hotel in general, rooms, space, comfort, cleanliness. Breakfast the next morning was well organised and good. But for dinner, I recommend the short drive into the town where there are some better and less costly restaurants. ....
Stayed 1 night in Nov 2023
Response from Artur Kuzniak, General Manager on 8 Nov 2023
Thank you for your feedback on your recent stay. We are glad you enjoyed the hotel's overall cleanliness, comfort, and hospitality. We apologise for the dining experience that fell short of expectations. Efforts will be made to improve restaurant service. The feedback you provide is valuable, and we look forward to providing you with a better dining experience on your next visit. Thank you for choosing our hotel.

8/10 Good

Paul

Stayed 1 night in Nov 2023
Response from George Ionescu on 9 Nov 2023
Dear Paul,Thank you for the score and we hope your next stay will be great. If anything please let reception know how we can improve.Kind regards,George Ionescu

8/10 Good

Richard

Stayed 2 nights in Nov 2023
Response from Artur Kuzniak, General Manager on 8 Nov 2023
Thank you for a 8 out of 10 review! We hope you will visit us again soon. Kind regards

10/10 Excellent

Isaac

Stayed 1 night in Nov 2023
Response from Artur Kuzniak, General Manager on 8 Nov 2023
Thank you for your wonderful review. We look forward to seeing you again soon. Kind regards

10/10 Excellent

Diane

Stayed 1 night in Oct 2023
Response from Artur Kuzniak, General Manager on 27 Oct 2023
Thanks for your great review. Thank you for visiting us! We hope you will come back soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Artur Kuzniak, General Manager on 27 Oct 2023
Thank you for your excellent rating! It would be great if you could return again soon.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Reservations Team on 17 Oct 2023
Good afternoon Mr Lindsay,Many thanks for your feedback. We look forward to welcoming you again soon.Kind regards,Reservations Team.

10/10 Excellent

rex

Stayed 2 nights in Sep 2023
Response from Artur Kuzniak, General Manager on 11 Oct 2023
Thank you so much for giving us such a high score! We look forward to seeing you again soon! Kind regards

10/10 Excellent

Riti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Sep 2023
Response from Artur Kuzniak, General Manager on 3 Oct 2023
Thank you for a 5 out of 5 review! We hope you visit us again soon!

2/10 Terrible

Eddie

Stayed 1 night in Sep 2023
Response from Artur Kuzniak, General Manager on 27 Oct 2023
We are sorry to hear that your stay did not meet your expectations. We would appreciate another chance to prove this visit was just an exception.

8/10 Good

Anne

Stayed 2 nights in Sep 2023
Response from Artur Kuzniak, General Manager on 27 Sept 2023
Thank you very much for your review. Thanks for staying with us, and we hope to see you again soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Artur Kuzniak, General Manager on 27 Sept 2023
Thank you for leaving a review. Thanks for your positive feedback! We hope to see you again soon.

10/10 Excellent

Tim

Stayed 1 night in Sep 2023
Response from Artur Kuzniak, General Manager on 18 Sept 2023
Thank you for a wonderful rating! We hope you visit us again soon!

10/10 Excellent

Alan

Stayed 2 nights in Sep 2023
Response from Artur Kuzniak, General Manager on 13 Sept 2023
It is a pleasure to receive such positive feedback. Thank you for visiting us. We hope you'll be back again soon!

8/10 Good

Sarah

Stayed 1 night in Sep 2023
Response from Artur Kuzniak, General Manager on 13 Sept 2023
It was very kind of you to give us a positive feedback, and we look forward to seeing you again soon.

6/10 Okay

Sam

Stayed 2 nights in Sep 2023
Response from George Ionescu on 10 Sept 2023
Hello Sam,Please let us know what has happened during your stay as we want to provide every guest with an amazing service.Kind regards,George Ionescu

10/10 Excellent

Tom

Stayed 1 night in Sep 2023
Response from Artur Kuzniak, General Manager on 6 Sept 2023
Thank you for a lovely feedback. We hope you will visit us again soon!

10/10 Excellent

Elaine

Stayed 1 night in Aug 2023
Response from Artur Kuzniak, General Manager on 1 Sept 2023
Thank you for a lovely feedback. We are pleased you enjoyed your stay and hopefully you visit us again soon!

10/10 Excellent

Lucy

Stayed 1 night in Aug 2023
Response from George Ionescu on 28 Aug 2023
Dear Lucy,Thank you for the great score.Kind regards,George Ionescu

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and Good value
Stayed 1 night in Aug 2023
Response from George Ionescu on 28 Aug 2023
Dear Mark,Thank you for the great review.Kind regards,George Ionescu

10/10 Excellent

Alan

Travelled with family
Liked: Amenities
First visit after a 3 year absence (Pandemic) and hotel upgraded, Restaurant offered a excellent selection of meals and Staff very friendly.
Stayed 2 nights in Aug 2023
Response from Artur Kuzniak, General Manager on 25 Aug 2023
We're delighted to welcome you back after three years! Thanks for appreciating our upgrades, diverse restaurant menu, and friendly hotel team. We are looking forward to your next visit!

8/10 Good

Kim

Stayed 1 night in Jul 2023
Response from Artur Kuzniak, General Manager on 24 Aug 2023
Thank you for giving us an 8 out of 10. It's great to hear that you had a positive experience with us. We look forward to seeing you again soon. Warm regards

10/10 Excellent

Jenny

Stayed 1 night in Aug 2023
Response from Artur Kuzniak, General Manager on 24 Aug 2023
Thank you for a great review! We hope you will visit us again soon!

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, helpful staff and good facilities with good parking
Stayed 2 nights in Aug 2023
Response from Artur Kuzniak, General Manager on 22 Aug 2023
Thank you for taking the time to let us know how clean the room was, how helpful the team was, and how convenient the parking was. We look forward to seeing you again soon.

10/10 Excellent

Caroline

Stayed 1 night in Aug 2023
Response from Artur Kuzniak, General Manager on 22 Aug 2023
It is a pleasure to receive a 10 out of 10 rating from you!