Lobby

Reviews of President Abraham Lincoln Springfield - DoubleTree by Hilton

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 461 out of 1003 reviews" "
Rating 8 - Good. 311 out of 1003 reviews" "
Rating 6 - Okay. 140 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 37 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked how close it is to a lot of the attractions in the area
Stayed 2 nights in Mar 2024

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fix the hot tub or don’t say you have one on Expedia. Other than that, great hotel for the price.
Stayed 1 night in Mar 2024

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities
Love the ambiance, very elegant and curtious personnel.
Stayed 1 night in Mar 2024

2/10 Terrible

Jorden

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible stay... got charged 2x for a room and we didn't even get the room we booked. Still haven't gotten our refund either. Staff was rude about it and then tried to charge us for a roll away bed. Will not be returning or recommending hotel to others.
Stayed 2 nights in Mar 2024
Response from General Manager on 24 Mar 2024
Dear Jorden,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Please know that when booking through a third-party site, room assignments and requests are subject to change based on availability. Additionally, refunds are typically dealt with through the site you booked with. That said, we'll be sure to have a discussion with our team to ensure professional and courteous service is provided at all times. It was a pleasure having you here, and we hope you enjoyed your time in Springfield.Sincerely, President Abraham Lincoln, a Doubletree by Hilton.

10/10 Excellent

Halina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasant stay. One block away from Saputos, a great Italian restaurant.
Stayed 1 night in Mar 2024
Response from General Manager on 21 Mar 2024
Dear Halina,It is always a pleasure to hear from our guests, so thank you for taking the time to leave a review. We are thrilled that you had a pleasant stay and appreciated our convenient location near great eateries like Saputos. Depend on us again for our great amenities and comfortable accommodations!Thank You, Hotel Team

2/10 Terrible

Robert

Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better.

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from General Manager on 24 Mar 2024
Dear John,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Jamie,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

4/10 Poor

Leanne

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property needs updating badly. The room was spacious but just did not feel clean. There are 3 elevators for this property and only 1 is working. The sink in the bathroom took a long time to drain and the bathroom had a sewer-type smell. The free cookies that were offered had walnuts (not everybody likes this) and were as hard as a rock. Parking was a pain, ask the public parking garage meter did not supply us with a ticket and we had to call into the service just to get out. This property was extremely overpriced for the value.
Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Leanne,Thank you for sharing your experience. We take your feedback seriously and will promptly address the issues mentioned, including elevator service and room cleanliness. Your points on parking and the cookies have also been noted for improvement. We value your input and hope to have the opportunity to offer you a more pleasant experience in the future.Thank You, Hotel Team

4/10 Poor

Jennifer

Business traveller
The hotel is very old. Rooms do not have a fridge. All of the elevators were not working and it is very low staffed.
Stayed 2 nights in Feb 2024
Response from General Manager on 19 Feb 2024
Dear Jennifer,We apologize for the elevator being unavailable while we are currently working to replace them, as the old ones were original to the building. Our team is constantly working to improve for our guests. That said, we will use your feedback to improve. Thank you for being our guest, and we hope to deliver a more enjoyable experience on a future stay with us. Thank You, Hotel Team

10/10 Excellent

Chanda

Liked: Cleanliness, staff & service
Please fix your elevators before a big event
Stayed 2 nights in Dec 2023
Response from General Manager on 3 Feb 2024
Dear Chanda,Thank you for staying with us and taking a moment to let us know about your experience. We are glad you enjoyed your visit, and appreciate your suggestions regarding the elevators. Our hotel is currently in the process of replacing all of them. Thank you for your patience as we upgrade our facilities. We think you will be impressed with the refurbishment once complete, and we look forward to seeing you again soon!Thank You, Hotel Team

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right next to the convention center.
Stayed 1 night in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Thomas,We are thrilled you enjoyed staying with us and are pleased our hotel's prime location suited your travel needs. Thank you for your review, and we look forward to seeing you again soon!Thank You, Hotel Team

6/10 Okay

ESSAM

Stayed 2 nights in Nov 2023
Response from General Manager on 8 Jan 2024
Dear Essam,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Thank You, Hotel Team

10/10 Excellent

Todd

Liked: Property conditions & facilities
A
Stayed 2 nights in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Todd,Thank you very much for the five-star review as it's everything we always hope for all of our guests. It was our honor to have you join us at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel and we look forward to your next visit.Thank You, Hotel Team

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from General Manager on 16 Jan 2024
We appreciate the perfect rating! Thank you so much for being our guest. We hope you’ll join us again for another comfortable stay the next time you're in the area!

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was dirty, the room was not cleaned, and the room was never cleaned
Stayed 3 nights in Dec 2023
Response from General Manager on 28 Dec 2023
Dear Michelle,The upkeep and cleanliness of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed with our housekeeping team so that they can make improvements where necessary. Please consider giving us another chance soon; we're confident we can change your perceptions. Thank You, Hotel Team

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from General Manager on 12 Jan 2024
Dear Mark,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

8/10 Good

Larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on 20 Dec 2023
Dear Larry,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Thank You, Hotel Team

8/10 Good

Thomas

Stayed 2 nights in Jul 2023
Response from General Manager on 8 Jan 2024
Dear Thomas,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!Thank You, Hotel Team

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Dec 2023
Response from General Manager on 19 Dec 2023
Dear Anita,Thanks so much for your review of President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel! We're delighted to hear you enjoyed your stay, and we look forward to your next visit.Thank You, Hotel Team

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
They do not currently have a wheel chair that met my size requirements, but said they will correct that for the future. They were very attentive to my special needs.
Stayed 1 night in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Sheri,Thank you so much for your review. We take great pride in catering to our guests’ needs the best way we can, and we look forward to showing you our commitment the next time you visit. It was a pleasure having you here, and we wish you safe travels. Thank You, Hotel Team

6/10 Okay

Thomas, GILBERT

Business traveller
Liked: Cleanliness, staff & service
Old
Stayed 2 nights in Dec 2023
Response from General Manager on 13 Dec 2023
Dear Thomas,Thank you for offering feedback about your recent experience at our hotel. We're glad you had a pleasant visit with us. Your comments are important to us, and we'll use them as we continuously work to improve our facility, including replacing our elevators. Please allow us to host you again should you return to Springfield. Thank You, Hotel Team

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 1 night in Dec 2023
Response from General Manager on 6 Dec 2023
Dear Jill,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! Thank You, Hotel Team

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checkin was easy. Front desk employees were so nice. We were given warm cookies and water when we arrived. We will definitely book this hotel again.
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Dear Julie,We're delighted that your check-in at President Abraham Lincoln Springfield- a DoubleTree by Hilton Hotel, was seamless and that the warm reception from our front desk team made your stay special. Knowing you plan to book with us again warms our hearts. We look forward to welcoming you back for more memorable moments.Thank You, Hotel Team

10/10 Excellent

Donny

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 27 Nov 2023
Dear Donny,We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Thank You, Hotel Team

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on 21 Nov 2023
Dear Mary,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

4/10 Poor

Billi

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Just okay
Stayed 7 nights in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Billi,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Sincerely, Christi RiosGeneral Manager

10/10 Excellent

Judith, Louisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Great location. Easy check in.
Stayed 1 night in Nov 2023
Response from General Manager on 6 Nov 2023
Dear Judith,Thank you very much for your review and choosing to stay at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel. Our ideal location is one of the many benefits of choosing our hotel. It was a pleasure hosting you, and we look forward to welcoming you back next time you are in the area.Thank You, Hotel Team

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 7 Nov 2023
Dear Peter,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Robert,We're glad you enjoyed your stay and appreciate your five-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Always enjoy my stay here
Stayed 3 nights in Oct 2023
Response from General Manager on 30 Oct 2023
Dear Anthony,We're delighted you enjoyed your stay at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel! Thank you for your kind words. Please come see us again soon.Thank You, Hotel Team

8/10 Good

Amy

Stayed 1 night in Oct 2023
Response from General Manager on 13 Nov 2023
Dear Amy,Your high rating is appreciated, and we loved having you as our guest. If your travels bring you back this way, we hope we'll be your first stop! Thank You, Hotel Team

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 3 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Katherine,Thank you so much for your feedback on your stay at the President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel! We are so glad that you found the location to be convenient for you. We are thankful for your feedback and hope we see you on your next visit to Springfield!Thank You, Hotel Team

6/10 Okay

Lou Ann

It was just ok
Stayed 1 night in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Lou Ann,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. If there's anything we can do to make your next visit even better, please let us know. We hope to see you again soon.Thank You, Hotel Team

6/10 Okay

Paulina

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
I was disappointed how the room condition was, very dated.
Stayed 1 night in Oct 2023
Response from General Manager on 20 Oct 2023
Dear Paulina,Thank you for taking the time to share your comments with us. We strive to provide our guests with clean and comfortable accommodations on all occasions, and we are sorry to hear about your concerns on this matter. We will review your comments as we work to uphold our standards. Thank you, and we hope to have the opportunity to serve you again so that we can show you a better experience. Thank You, Hotel Team

6/10 Okay

Colleen

Travelled with family
Liked: Staff & service
Not a lot of things to walk to
Stayed 4 nights in Oct 2023
Response from General Manager on 27 Oct 2023
Dear Colleen,Thanks so much for taking a moment to share your feedback. Many of our guests appreciate our location with the variety of museums and historical attractions within walking distance. While we're sorry to hear our location wasn't ideal for your needs, we appreciate your comments and hope you had a pleasant stay overall! We'd be honored to host you again anytime.Sincerely, Christi RiosGeneral Manager

10/10 Excellent

Patrice

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 15 Oct 2023
Dear Patrice,We appreciate the perfect rating! Thank you for being our valued guest. Please don't hesitate to count on us again for another comfortable stay the next time you're in the city! Thank You, Hotel Team

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 12 Oct 2023
Dear Paul,We're glad you enjoyed your stay and appreciate your ten-star rating. We look forward to welcoming you back in the near future.Thank You, Hotel Team

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
No Drinking Water in the room.
The room temperature was cold. There was not a single bottle of water in the room, 4 star hotel. When I checked in, the receptionist asked me if I want a cookie? For a 4 star hotel they did not perform well. I have stayed in better hotels with less amenities. The receptionist response when I checked out, about the water, was that you need to be a member of the rewards program.
Stayed 2 nights in Oct 2023
Response from General Manager on 15 Oct 2023
Thank you for providing us with your feedback on your recent stay. We are sorry to hear that your experience did not meet your expectations. Your comments are important to us as they allow us to improve our services for our guests. We apologize for any frustration caused by the response received regarding the water. We will consider your feedback and make the necessary improvements to ensure a more satisfactory experience for our guests in the future. We hope you will consider staying with us again, and we will strive to provide you with a more enjoyable and comfortable stay. Sincerely, Christi RiosGeneral Manager

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay. Staff was good room was clean.
Stayed 1 night in Oct 2023
Response from General Manager on 27 Oct 2023
Dear George,Thank you so much for choosing to stay with us at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback, and we thank you for highlighting our comfortable accommodations. We hope you join us again on your next trip to Springfield. Thank You,Hotel Team

6/10 Okay

Tabitha

Liked: Cleanliness
There must be better options in Springfield.
The hotel itself is very conveniently located in Springfield. We were able to walk wherever we wanted - museums, restaurants, etc. That said, the hotel was dated. The room was small with very basic amenities. The restaurant was extremely expensive. For two people for a very sub-par, average hotel breakfast buffet, it cost $40! The hotel was extremely busy and only one of the three elevators were working for the entire weekend, which was extremely frustrating since we were staying on the 8th floor. Overall, it was fine-- but I would never stay here again for the price and would not recommend it to anyone else.
Stayed 2 nights in Sep 2023
Response from General Manager on 10 Oct 2023
Dear Tabitha,Thank you for choosing to stay with us during your recent trip. While we're glad you were able to take advantage of our convenient location, we're disappointed to learn we fell short of expectations in other aspects. Our goal is to provide every guest with a wonderful experience, and we offer our sincere apologies for any inconvenience you encountered during your visit. We can assure you that we are working diligently to get all of our elevators back up and running. Nevertheless, we appreciate your feedback and wish you safe travels ahead.Thank You, Hotel Team

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to use the stairs to 9th floor many times.
Stayed 3 nights in Oct 2023
Response from General Manager on 10 Oct 2023
Dear Thomas,While we always want all of our guests to have a perfect visit, we are terribly sorry to know there was a concern with the elevator during your stay. Please know we are working diligently to modernize our elevators with new equipment. We hope you enjoyed the rest of your stay and look forward to the opportunity to welcome you back and impress you with the stay you expected. Sincerely, Christi RiosGeneral Manager

4/10 Poor

Angela

Stayed 1 night in Oct 2023
Response from General Manager on 12 Oct 2023
Dear Angela,Guest satisfaction means everything to our team, so we're disappointed you did not enjoy your stay. Feedback helps us make effective changes, so we hope you will consider reaching out to share how we could have served you better. Thank You, Hotel Team

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities
Close to Lincoln Library etc. but the elevator was horrible.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Disappointed
The hotel had 2 out of the 3 elevators out of order. One day, they reopened the middle elevator only to have my three young boys and myself stuck inside between floors
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better than last year. Friendly and helpful front desk staff
Stayed 2 nights in Sep 2023

4/10 Poor

Dennis

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Carpet missing at entrance door, bathroom was nasty floor peeling up, needs cleaning and recaulked
Stayed 2 nights in Sep 2023

4/10 Poor

Maria

Stayed 1 night in Sep 2023

8/10 Good

Faye

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Lincoln library and museum.
Stayed 3 nights in Sep 2023