Desk, iron/ironing board, cots/infant beds, rollaway beds

Reviews of Baymont by Wyndham Jacksonville

2.5 out of 5
Baymont by Wyndham Jacksonville
1914 Southbrooke Road, Jacksonville, IL

Reviews

7.2

Good

Rating 10 - Excellent. 190 out of 699 reviews" "
Rating 8 - Good. 242 out of 699 reviews" "
Rating 6 - Okay. 115 out of 699 reviews" "
Rating 4 - Poor. 86 out of 699 reviews" "
Rating 2 - Terrible. 66 out of 699 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jennie

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I have nothing good to say.
Stayed 1 night in Mar 2024

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities
Good value
Stayed 1 night in Feb 2024
Response from Jay joshi on 7 Mar 2024
Thank you for staying with us and we are really appreciate for your feedback.

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Murder Suite
King Suite with a jacuzzi tub and hideaway sofa bed. Clerk advised there were no sheets available for the sofa bed. Negotiated to get a flat sheet for the kids to lay on. Dog (we think) hair all over the bedspread. Never got hot water in the tub, shower or sink even after clerk checking it and saying it works after 5 minutes of constant running. Last straw was bloody and or feces stained mattress, drip marks down the side.
Stayed 1 night in Nov 2023

6/10 Okay

Celeste

Stayed 1 night in Nov 2023
Response from Jay joshi on 14 Nov 2023
Thank you for staying with us and we are really appreciate for your feedback.

2/10 Terrible

Gilbert

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was old and the furniture looked 30yrs old. The carpet was dirty and had stains on it. It looked like it was bought by Indians from Asia. The staff were mainly Indians. . Some of the Direct TV channels has no sound.
Stayed 2 nights in Oct 2023
Response from Jay Joshi on 3 Nov 2023
Thanks for staying with us and we are really sorry for any inconvenience you had on your stay.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It was extremely had to understand the person that checked us in. The next morning we had to wake up the same person to check out. The ice machine was not working. The room was pretty clean.
Stayed 1 night in Oct 2023
Response from Jay Joshi on 3 Nov 2023
Thank you for staying with us and we appreciate for your feedback.

8/10 Good

Laura, Wentzville

Stayed 3 nights in Oct 2023
Response from Jay Joshi on 3 Nov 2023
Thank you for staying with us and we are really appreciate for your feedback.

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Shut down while u renovate
Stayed 1 night in Oct 2023
Response from Jay joshi on 28 Oct 2023
Thanks for staying with us and we are sorry for any inconvenience you had on your stay.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jay Joshi on 28 Oct 2023
Thank you for staying with us and we are really appreciate for your feedback.

8/10 Good

Cheryl

Liked: Staff & service
Great service but facility is in disrepair
Stayed 1 night in Oct 2023
Response from Jay joshi on 17 Oct 2023
Thanks for staying with us and we are really appreciate for your feedback.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property appears to making improvements. The room was clean and everything worked great. The carpet had stains in many spots but appeared very clean.You will not find a manger more helpful then Lauren, she made my experience wonderful. Thank You for your kindness you went up and beyond what you had too do.I would stay there again in a heartbeat. Nebraska traveler Jo
Stayed 2 nights in Oct 2023
Response from Jay Joshi on 16 Oct 2023
Thanks for staying with us and we are really appreciate for your feedback.

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jay Joshi on 7 Oct 2023
Thank you very much for staying with us and we are really appreciate for your feedback.

4/10 Poor

Chester

Disliked: Property conditions & facilities
This property was under repair with many things not done and may have been under new management trying to make it better.
Stayed 3 nights in Sep 2023
Response from Jay Joshi on 7 Oct 2023
Thank you for staying with us and we are really appreciate for your feedback.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jay Joshi on 7 Oct 2023
Thank you for staying with us and we really appreciate for your feedback.

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is under construction the room are dirty. I filed a complaint with you requesting a refund.
Stayed 1 night in Sep 2023
Response from Jay Joshi on 7 Oct 2023
Thank you for staying with us and we are sorry for any inconvenience you had on your stay.

2/10 Terrible

Peggy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was difficult to check in due to a language barrier. And 2 of the 5 rooms had bed bugs.
Stayed 2 nights in Sep 2023
Response from Jay joshi on 26 Sept 2023
Thanks for staying with us and sorry for your inconvenience at check in. We got those both rooms checked for bugs and they didn’t find anything else but again we are sorry for any inconvenience you had on your stay with us.

4/10 Poor

george

Travelled with family
Disliked: Staff & service, amenities
They offered breakfast. Went at 7 am most all food was gone and they didn't refill anything. Had a barking dog in another room that kept waking us up.
Stayed 1 night in Sep 2023
Response from Jay joshi on 26 Sept 2023
Thanks for staying with us and we are really sorry for any inconvenience you had on your stay.

4/10 Poor

Kathy

Disliked: Cleanliness, property conditions & facilities
The photos were not at all like they were advertised. The room smelled like it needed to be aired out and smelled like dust and mold. The coffee pot was dusty. The lock on the door was broken, then sheets were stained. The tub dripped all night and there was a dog that barked all night. Breakfast was 2 boxes Dunkin Donuts. I will not be returning to this location.
Stayed 2 nights in Sep 2023
Response from Jay Joshi on 24 Sept 2023
Thanks for staying with us and we are really sorry for any inconvenience you had on your stay.

6/10 Okay

denny

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jay Joshi on 24 Sept 2023
Thanks for staying with us and we are really appreciate for your feedback.

2/10 Terrible

roger

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower didn't work. room had musky odor. Hair in sink. bug on shower curtain. Everyone at breakfast complain about options. ( toast and cereal and something the color of eggs. Obvious the owners don't care. They should sell this place. For a busy weekend in town, they had very little business. I see why now.
Stayed 1 night in Sep 2023
Response from Jay Joshi on 10 Sept 2023
Thanks for staying with us and we are really sorry for any inconvenience you had on your stay.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Our stay
Stay was for 4 days and 3 nights. Had to have the card to the room reactivated every day cause it stopped working after 11 am. There was no water pressure in the shower and the shower head was about to fall off. Some of the rooms had pieces of paper taped to the doors stating to either remove the carpet or demolish the whole thing. The table in our room was about to fall apart. The carpet was nasty. The free breakfast consisted of stale cereal, stale bread, only coffee to drink, and they only made enough eggs for a couple of people. There was no coffee in the room and the coffee maker had not been cleaned. It had a used filter still in the coffee pot.
Stayed 3 nights in Sep 2023
Response from Jay Joshi on 10 Sept 2023
Thanks for staying with us and we are really sorry for any inconvenience you had on your stay.

4/10 Poor

Henry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water in the shower did not get warm. Personnel was not friendly. Nothing looked clean. If they did not get my credit card information when I made the reservation I would have gone somewhere else.
Stayed 3 nights in Sep 2023
Response from Jay Joshi on 10 Sept 2023
Thank you for staying with us and we are really sorry for any inconvenience you had on your stay.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Had two rooms. One had no garbage can whatsoever. The other had no towels.
Stayed 1 night in Aug 2023
Response from Jay Joshi on 11 Aug 2023
Thank you for staying with us and we are really sorry for any inconvenience you had on your stay.

2/10 Terrible

Juan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was dirty and they had very noisy people. We left in the middle of the night because the room next to us wouldn't be quiet. the hotel staff didn't do anything about it either. We asked three times for them to tell them to be quiet and nothing happened.
Response from Jay joshi on 19 Jul 2023
Thanks for staying with us and we are really sorry for any inconvenience you had on your stay.

4/10 Poor

Pamela

Travelled with partner
The door going outside was unsecured and my room door was open when I checked in at midnight. For 2 people we only got 1 towel and the bed sheets where see thru thin.
Stayed 2 nights in Jun 2023
Response from Jay joshi on 4 Jul 2023
Thanks for staying with us and we are really sorry for any inconvenience you had on your stay.

2/10 Terrible

Kelton

Stayed 1 night in Jun 2023
Response from Jay joshi on 11 Aug 2023
Thanks for staying with us and your feedback.

4/10 Poor

William

Stayed 1 night in Jun 2023
Response from Jay joshi on 11 Aug 2023
Thank you for staying with us and your feedback.

6/10 Okay

Carol

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Wanted to pay cash for my room and put a credit card on file to cover any “incidentals”. Was told that couldn’t be done unless I could pay additional cash upfront for the incidentals. ??? Every floor had multiple rooms in the middle of the hallways blocked off that in process of being repaired (drywall, carpet, complete gut - were just some of the notes taped to the doors). While my room was fine and quire comfortable, the overall feel of the hotel was in need of repair.
Stayed 1 night in Jun 2023
Response from Jay joshi on 25 Jun 2023
Thanks for staying with us and your feedback.

2/10 Terrible

Kaitlin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was very dirty. There were fecal pieces around the toilet. There was a blood stain on the bed. And the whole place including the room smelled like weed. We stayed here the night of our wedding so we didn’t have to drive home and I was very disappointed and I feel bad I recommended this place to other people at the wedding. Definitely not a pleasant stay and the hotel needs to be much cleaner.
Stayed 1 night in Jun 2023
Response from Jay joshi on 24 Jun 2023
Thank you for staying with us and we are really sorry for any inconvenience you had on your stay.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
NASTY HOTEL
This hotel is filthy! Stained carpet, dirty couch, dirty towels, and pillow case had what looks like old blood stains and dirty. Don't bother about complaining to them because you will get nothing in return. The walls were tore out of some of the rooms, but say there's not doing any renovations. NO WIFI AND NO BREAKFAST as advertised
Stayed 1 night in Jun 2023
Response from Jay joshi on 24 Jun 2023
Thanks for staying with us and we are really sorry for any inconvenience you had on your stay.

2/10 Terrible

martha

Stayed 1 night in Jun 2023
Response from Jay Joshi on 22 Jun 2023
Thank you for staying with us and we appreciate for your feedback.

4/10 Poor

Pam

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last time we will stay at Baymont Jacksonville,il
We have stayed here at least 3 times. This time was the worst. The first room had no air condtioning. They moved us to another room. The next room had cracker crumbs in the bead. No cups, kleenex, or wash clothes. (the first room the tub was cracked) The full length mirror was dirty with stuff dried on stuff running down it. A light bulb was out over the sink. The tv remote did not work. I stopped in the restroom in the lobby. Not very clean at all, well worn and used. No paper towels to dry your hands on. Over all, not very clean (even the lobby needed a good dusting and scrubbing) or well supplied with basic essentials. We were afraid to eat breakfast there so we passed. The vending machines were empty. The only redeeming quality was the gal that checked us in. Very nice and friendly. Dissappointed in our stay. This use to be our affordable ,go to, hotel in Jacksonville.
Stayed 1 night in May 2023
Response from Jay Joshi on 22 Jun 2023
Thanks for staying with us and we are really sorry about any inconvenience you had on your stay.

4/10 Poor

Jamie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Front office attendant lacked skills and was more focused about his personal phone. Breakfast in
Stayed 1 night in May 2023
Response from Jay Joshi on 22 Jun 2023
Thank you for staying with us and your feedback.

4/10 Poor

Michele

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first got to the room, the only lights that worked was the one on the ceiling. Called the office and the employee was not able to get 2 out of three lights working. Also no Kleenix anywhere..
Stayed 1 night in May 2023
Response from Jay joshi on 24 May 2023
Thank you for staying with us and we’re sorry for any inconvenience you had on your stay.

2/10 Terrible

Stacy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel seemed very old and outdated. It didn’t seem clean… the hallway ways needed wiped down. I was reluctant to step on the carpet with no shoes. Our lights didn’t work in the hotel room and the air conditioner wasn’t the most efficient. The bathroom tub dripped water all night. At breakfast the Dunkin’ Donuts were more than a day old.
Stayed 1 night in May 2023
Response from Jay joshi on 24 May 2023
Thanks for staying with us and we are sorry for any inconvenience you had on your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price.
Good hotel for the price. Nothing fancy.
Stayed 2 nights in May 2023
Response from Jay joshi on 24 May 2023
Thank you for staying with us and we are really appreciate for your feedback.

6/10 Okay

Tammy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Jay joshi on 24 May 2023
Thanks for staying with us and we are really appreciate for your feedback.

2/10 Terrible

Cathy and John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Puke in my shoes
Worst place I have ever stayed. And will never go back there.
Stayed 1 night in May 2023
Response from Jay joshi on 4 May 2023
Thanks for staying with us and we are really sorry for any inconvenience you had on your stay.

6/10 Okay

Michael

Travelled with family
Liked: Staff & service
Window in our room was very drafty. Storm went through the night we stayed and the curtains would move from the amount of wind coming through. Mold on shower curtain. Beds were very clean. Front of house, and I got the impression that she also cleaned the rooms, was very nice.
Stayed 1 night in Apr 2023
Response from Jay joshi on 18 Apr 2023
Thanks for staying with us. We appreciate for your feedback and we are really sorry for any inconvenience you had on your stay.

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Jay joshi on 4 May 2023
Thank you for staying with us and your feedback.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is priced right for it's condition. I would stay here again if my normal hotel in Jacksonville is booked.
Stayed 1 night in Mar 2023
Response from Jay joshi on 3 Apr 2023
Thank you very much for staying with us and we are really appreciate for your feedback.

6/10 Okay

Verified traveller

Liked: Staff & service
Shower curtain was falling apart, and the shower curtain rod was about to come out of the drywall. Desk in the room was about to fall apart.
Stayed 1 night in Mar 2023
Response from Jay joshi. on 30 Mar 2023
Thank you for staying with us and we are really appreciate for your feedback.

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrendous! Contact high in the hallway which was fine bc the box of donuts that counted as the included breakfast helped. The group of people in the stairwell drinking until 2:30am were very kind and helped us keep that high rolling. All joking aside, do not stay here, my neighbor actually told me she felt unsafe so we checked on her and she made it!
Response from Jay joshi on 29 Mar 2023
Thanks for staying with us and we are sorry for any inconvenience you had on your stay.

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so out dated and worn. There was duck tape holding the bath tub together. The breakfast was a box of dunkin donuts.its suppose to be a smoke free enviroment apparently weed doesnt count towards that.
Stayed 2 nights in Mar 2023
Response from Jay joshi on 29 Mar 2023
Thanks for staying with us and we are really sorry for any inconvenience you had on your stay.

4/10 Poor

CONSTANCE

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
We went for a quick overnight stay. The bed was leaning so felt like I was falling off all night. Room was not the cleanest. Shower in the morning was COLD!! Food was not edible. Very disappointed and would not stay there again. Feel I just wasted our money!
Stayed 1 night in Mar 2023
Response from Jay joshi on 29 Mar 2023
We’re sorry for any inconvenience you had on your stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Moldy, dirty, and just plain awful
Black mold all over the bathroom, no hot water, dirty, the shower curtain had stains and was ripped, breakfast was terrible, and there really wasn’t much good about this place.
Stayed 1 night in Mar 2023
Response from Jay joshi on 21 Mar 2023
Thanks for staying with us and we’re sorry for any inconvenience you had on your stay.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in town to attend a basketball game, staff was super helpful on getting me from the hotel to the game.
Stayed 1 night in Feb 2023
Response from Jay joshi on 21 Mar 2023
Thank you for staying with us and we are really appreciate for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bery clean quiet place friendly
Stayed 4 nights in Dec 2022
Response from Jay joshi on 21 Mar 2023
Thanks for staying with us and we are really appreciate for your feedback.

2/10 Terrible

Brian

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Jay joshi on 31 Dec 2022
Thanks for staying with us and thank you for your feedback.

10/10 Excellent

Michael

Stayed 1 night in Dec 2022
Response from Jay Joshi on 14 Dec 2022
Thanks for staying with us and we are really appreciate for your feedback.