Spring Valley Holidays from NZ$3,007

Great location. Spacious room.

If you want to be in Times Square this is the perfect location, has great restaurants and an amazing rooftop bar. As for the rooms, this hotel is not 5 * more like 4 at best. The rooms are not as shown on marketing materials but much smaller and barely a window. I felt very confined in the room and had to get a different room with more windows so I didn't feel trapped.

I have always stayed at the Empire Hotel when in NY. However this was my worst stay. I got there early and the room was not ready which was fine, that’s what I expected. I was supposed to be notified when a room was available but was never notified. The room had some damage on one of the walls which I reported. The day of checkout was the worst housekeeping knocked at my door at 8 am asking me if I was ready to checkout. I told her no and put the do not disturb sign on the door. At 9:30 the housekeeper actually keyed open the door and started to enter my room and asked me again about checkout which is supposed to be 12:00 again I told her not yet. I ended up checking out early as I felt I was being pressured into leaving. I have never had any issues with prior stays at the Empire.

We enjoyed the location and the staff at this property. This is the second time we stayed there.

Great location! close to F train for easy access to BK or midtown. Good eats and bars walking distance. Hotel staff was friendly and helpful. I enjoyed my city view room, it was spacious and bed was comfortable. I Will be back!