"I booked a pool-view room for a two-night stay, but because we checked in late the first night, we were assigned to room #106. The room was located directly under the stairway with no view at all, and it was right next to the main entry door, which made a loud slamming sound every time someone used it.
The front desk clerk left a message for the manager regarding the issue, but unfortunately, no one ever reached out to us the next day to offer a room switch. I was disappointed to pay for a premium view and receive a noisy, viewless room with no follow-up."
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