Reception

Reviews of Highfield House Hotel

3 out of 5
Highfield House Hotel
119 Highfield Lane, Portswood, Southampton, England

Reviews

7.6

Good

Rating 10 - Excellent. 94 out of 425 reviews" "
Rating 8 - Good. 188 out of 425 reviews" "
Rating 6 - Okay. 94 out of 425 reviews" "
Rating 4 - Poor. 34 out of 425 reviews" "
Rating 2 - Terrible. 15 out of 425 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Chris

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from HHH Team on 18 Jul 2021
Thank you for your feedback !

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2021
Response from HHH Team on 12 Jul 2021
While we are always glad to receive reviews to help us understand better what our guests enjoy or do not enjoy during their stays in our hotel, we would like it even more if reviews would contain a few words detailing our guest's opinion about their Highfield House Hotel accommodation experience, letting us know what we could improve if needed, to make sure everything here is wonderful.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that was negative was the uncomfortable bed! We had a room with two single beds and mine was lumpy and uncomfortable!
Stayed 2 nights in Jul 2021
Response from HHH Team on 11 Jul 2021
We are glad you enjoyed your stay even if you felt the bed was lumpy. We are currently improving the conditions and facilities in our rooms so next time you are here we hope there will not be anything negative left.

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Absolutely stunning bedroom! Very modern. Clean. Friendly. My partner and I didn’t have high expectations but wow, it was amazing
Stayed 1 night in Jul 2021
Response from HHH Team on 5 Jul 2021
We are very glad you enjoyed your stay and we hope that we will get the chance to see you again soon !

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room was very dirty , and the noise was awful
Stayed 2 nights in Jun 2021
Response from HHH Team on 25 Jun 2021
Thank you for taking the time to write this review, unfortunately in order for us to correct any problem we would need a little more information on this subject..

8/10 Good

Mohit C

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable & convenient
Hotel decor is a bit dated but we found it clean and comfortable. On-site restaurant was closed but there are lot of food options round the corner. Very convenient location and free onsite parking.
Stayed 2 nights in Jun 2021
Response from HHH Team on 23 Jun 2021
Thank you for taking the time to provide us with a feedback. We are very glad that you enjoyed your stay. The restaurant is in the process of being re-opened very soon and next time you might see this part of our hotel too.

2/10 Terrible

Don

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review from Don.
I wouldn’t stay they again. They show pictures of a spacious restaurant and conference room but omit to tell you it’s all closed because of Covid. One of my worst stays and I e used Hotels.com for about 8 years.
Stayed 1 night in Jun 2021
Response from Ovidiu Cristian on 20 Jun 2021
All hotels had to close restaurants and any sort of public stay areas during the pandemic, it was not just us, You had the cheapest room reserved and you did not like it but we offered a FREE upgrade to a new, modern, refurbished Deluxe Room and it took 5 hours to get ahold of you to actually switch your room. If you send a message to say something is wrong and you don't let us help, there is literally nothing anyone can do. We are always willing to help our guests and always try to make sure everyone is happy and that is why most people return quite often. We wish the other hotels you'll be staying at the best of luck !

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service.
The hotel itself was exactly as expected in terms of location and interior, based on the photos available on this website. The room was also mostly very clean, apart from a couple of hairs on the pillows. Check-in and check-out were both quick and seamless. The most notable aspect of my stay thought was that a very raucous couple were in the room below me preventing me from getting to sleep. I went to reception at about 23:00 and the staff were incredibly apologetic, and immediately moved me to a different room free of charge, even coming with me to check that the room was quiet before putting me there.
Standard double room
En suite bathroom in standard double room
En suite bathroom in standard double room
Standard double room
Stayed 1 night in Jun 2021
Response from HHH Team on 20 Jun 2021
We're always happy to help and make sure everyone enjoys their stay with us. We hope to see you again !

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great place to stay.
Hotel.com advertised it as breakfast available (at extra cost) but wasn't. Breakfast was a decider for this hotel. Good to have local café nearby. Room was good for 1 or 2 nights but noisy at night.
Stayed 1 night in Jun 2021
Response from HHH Team on 20 Jun 2021
If people get noisy at night just let the reception team know. Very close to us are 2 huge supermarkets, many diners, cafes, restaurants and bars. The closest one is literally next to us and most are within less than 5 minutes walking distance. During Covid19 we were not allowed to serve food, same as any other hotel, we wish it could have been different. Thank you for taking the time to review your stay with us !

6/10 Okay

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from HHH Team on 20 Jun 2021
Thank you for taking your time to review your stay. We appreciate any feedback because it always help to know what chapter we are good at and what we could improve a bit more.

6/10 Okay

Matumueni

Stayed 1 night in May 2021
Response from HHH Team on 20 Jun 2021
Thank you for reviewing your stay, We hope you will enjoy it even more next time !

8/10 Good

Ben

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2021
Response from HHH Team on 20 Jun 2021
Thank you for reviewing your stay. We are glad to see by your rating that you enjoyed staying with us and hope to see you again !

4/10 Poor

Antony

Business traveller
Disliked: Room comfort
Unhappy
Smallest bed ever. Requested an array morning call bu never got one so was late for my appointment. Will never recommend this hotel or ever use again
Stayed 1 night in May 2021
Response from HHH Team on 20 Jun 2021
We are sorry to hear that. We would like to understand better what happened. Feel free to send us an email or call so we can make sure no one is unhappy here again.

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, shame not all the channels worked on the TV. Great pub on the side of the hotel.
Stayed 2 nights in Apr 2021
Response from HHH Team on 20 Jun 2021
Thank you for taking the time to review your stay with us. The TV has all the channels functional now. If something does not work 100% properly, just let the reception know because we are always trying to make sure all is perfect.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities
I stayed in room No 2. My key did not work on the last night of my stay. I asked the night staff member for help, he promised to bring me a replacement but he did not bring it. I could not come out of the room until the next day when at my check out time.
Stayed 2 nights in Mar 2021

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, room comfort
Staff very friendly. Easy to park.
Stayed 1 night in Mar 2021

8/10 Good

Patricia

Business traveller
Liked: Staff & service, room comfort
Ants
Ants was in the bathroom and bedroom
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
The property is dated and would benefit from a refurbishment; the reception area is dark. The rooms are clean but dated; the beds were very soft . The sound proofing in the roois poor;
Stayed 1 night in Apr 2021

10/10 Excellent

Ernest

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Customer
Friendly , cleanliness most importantly parking is like inclusive . Would recommend to family and friends
Stayed 2 nights in Mar 2021

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nly stayed for one night
Only stayed for one night, I would stay again
Stayed 1 night in Aug 2020
Response from Paul on 17 Aug 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hitesh

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Aug 2020
Response from Paul on 17 Aug 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was ok experience staying there
Stayed 2 nights in Aug 2020
Response from Paul on 17 Aug 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Connie

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Aug 2020
Response from Paul on 11 Aug 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Paul on 11 Aug 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
disabled persons stay
I checked in later than expected, a little difficult getting my wheelchair through the front door but quickly resolved. Had a warm welcome and helped to my room which had been upgraded due to my disability. At no extra charge - thank you! It was difficult to get my chair into the room and turn it around for exiting. Not impossible though and it spent the night charging in the wardrobe alcove. The room was lovely and clean as was the bathroom with the slight exception of staining in the toilet which on first impression looks as though it needs flushing. I can highly recommend the use of a lime scale remover to restore whiteness. Overall a very pleasant experience and the perfect end to a very exiting day - got engaged after 13 years widowhood.
Stayed 1 night in Aug 2020
Response from Paul on 11 Aug 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mazing
It was a very pleasant stay. The bed was a bit squeaky but would 100% stay their again!
Stayed 1 night in Jul 2020
Response from Paul on 27 Jul 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Paul on 27 Jul 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020
Response from Tim on 21 Jul 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Tim on 21 Jul 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, room comfort
Review of stay
The place could do with a paint and new carpet, looked very tired but the bed was great. I didn't realise that we would be near the restaurant, the noise was really loud until quite late. The room was very hot and we had a hard time sleeping as a result. Had the air con on but the strength wasn't much so could barely feel it - an instruction manual would have helped!
Stayed 1 night in Jul 2020
Response from Reception Team on 19 Jul 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, convenient good parking spaces, air conditioning needs sorting in room 9 comes on mid morning stay on for a good houwoke me up so restless sleep but overal lovely place
Stayed 1 night in Jul 2020
Response from Reception Team on 19 Jul 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Reception Team on 29 Apr 2020
Thank you for your feedback!

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020
Response from Paul on 3 Mar 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
They are not providing anything as other hotels, same shower gel for hand, body, hair Everything comes with extra charges The WiFi not good The safety box didn’t work and the reception lady couldn’t help much
Stayed 2 nights in Feb 2020
Response from Paul on 28 Feb 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable overall
It was a comfortable stay. Good location. But narrow staircases which would not be comfortable with luggage. And small bathrooms with tubs.
Stayed 1 night in Feb 2020
Response from Paul on 17 Feb 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable clean rooms and close to the university. Need to be aware there is no lift but staff offered to help carry the suitcase up the stairs
Stayed 2 nights in Feb 2020
Response from Paul on 10 Feb 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
OK but some areas of improvement
Could do with updating/decorating in areas other than the reception which did look quite newly painted. I was kept awake by other patrons shouting up and down the corridor
Stayed 2 nights in Jan 2020
Response from Paul on 13 Jan 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Sarah

Liked: Staff & service
Good tea and coffee facilities. Nice shower. Bed too small and a smell of smoke in room on third night. Very noisy outside and windows didn’t shut properly. Lovely lady working on our arrival and Christmas Day evening.
Stayed 3 nights in Dec 2019
Response from Paul on 2 Jan 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

trev

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
.
Stayed 1 night in Dec 2019
Response from Paul on 23 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the university campus and very clean although it smelled like old
Stayed 2 nights in Dec 2019
Response from Paul on 16 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Paul on 16 Dec 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 13 nights in Nov 2019
Response from Paul on 11 Dec 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Laura

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Very central to lively student community and reasonably priced. Friendly staff and we’ll equipped rooms. Always nice to come back to.
Stayed 1 night in Dec 2019
Response from Paul on 10 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Paul on 6 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Paul on 4 Dec 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019
Response from Paul on 4 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice Stay Over
Comfortable beds, clean room, and great breakfast.
Stayed 1 night in Nov 2019
Response from Paul on 2 Dec 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was pleasant, shower was excellent. The only thing that was bad was the pillows. Flat and lumpy! New pillows and new fluffy duvet would make a huge difference
Stayed 1 night in Nov 2019
Response from Paul on 18 Nov 2019
Thanks for staying with us. We appreciate your feedback!