Exterior

Reviews of Holiday Inn Express Sheffield City Centre, an IHG Hotel

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 477 out of 1000 reviews" "
Rating 8 - Good. 400 out of 1000 reviews" "
Rating 6 - Okay. 82 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Emma on 28 Jun 2023
Thank-you for your review

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The crowne plaza royal Victoria was amazing. The staff and everything about the hotel were top draw.
Stayed 1 night in Apr 2023
Response from Emma on 17 Apr 2023
Thank-you for your review

10/10 Excellent

Tracy

Stayed 1 night in Sep 2022
Response from Emma on 30 Sept 2022
Thank-you for your review

10/10 Excellent

Simon

Stayed 2 nights in Aug 2022
Response from Emma on 31 Aug 2022
Thank-you for your review

8/10 Good

Gail

Stayed 4 nights in Jul 2022
Response from Emma on 13 Aug 2022
Thank-you for your review

8/10 Good

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Emma on 30 Jul 2022
Thank-you for your review

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel staff were lovely but the room could have been slightly larger.
Stayed 2 nights in May 2022
Response from Emma on 23 Jun 2022
Thank-you for leaving a review

10/10 Excellent

Milan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Really good
Stayed 1 night in May 2022
Response from Emma on 23 Jun 2022
Thank-you for leaving a review

10/10 Excellent

John

Stayed 1 night in May 2022
Response from Emma on 17 May 2022
Thank-you for reviewing your recent stay

10/10 Excellent

Evangelos

Stayed 2 nights in Mar 2022
Response from Emma on 3 Apr 2022
Thank-you for your review

10/10 Excellent

Karen

Stayed 1 night in Feb 2022
Response from Emma on 23 Feb 2022
Thank-you for your review

2/10 Terrible

Mark

Stayed 1 night in Jan 2022

10/10 Excellent

Alison

Stayed 1 night in Nov 2021
Response from Emma on 1 Dec 2021
Thank-you for reviewing your recent stay

10/10 Excellent

Ian

Stayed 1 night in Nov 2021
Response from Emma on 12 Nov 2021
Thank-you for your reviewing your recent stay

10/10 Excellent

Ursula

Stayed 1 night in Sep 2021
Response from Emma on 30 Sept 2021
Thank-you for taking the time to review your recent stay, I am delighted that you had a great stay we look forward to welcoming to back to the Hotel on you next trip to Sheffield

10/10 Excellent

Megan

Stayed 2 nights in Jul 2021
Response from Emma on 21 Jul 2021
Thank-you for taking the time to review your recent stay. I am glad that you had a great stay. We look forward to welcoming you back to Sheffield

8/10 Good

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
ask for an inner room for quieter night
Room was on the side near the ringroad which was noisy
Stayed 1 night in Jun 2021
Response from Emma on 30 Jun 2021
Thank-you for taking the time to review your recent stay, I will ensure that I share your feedback with the team and we hope to welcome you back to Sheffield

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2021
Response from Emma on 19 Jun 2021
Thank-you for taking the time to review your recent stay, I am delighted that you had a great stay and we look forward to welcoming you back to the Sheffield again.

10/10 Excellent

C.J.C.

Stayed 1 night in Jun 2021
Response from Emma on 19 Jun 2021
Thank-you for taking the time to review your recent stay, I am delighted that you had a great stay and we look forward to welcoming you back to the Sheffield.

10/10 Excellent

Lorraine

Stayed 2 nights in Jun 2021
Response from Emma on 5 Jun 2021
Thank-you for taking the time to review your recent stay, I am delighted that you had a great stay and we look forward to welcoming you back to Sheffield.

10/10 Excellent

Nadia

Stayed 1 night in Apr 2021
Response from Emma on 16 May 2021
Thank-you for taking the time to review your recent stay. We look forward to welcoming you back to Sheffield in the future

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2021
Response from Emma on 20 Apr 2021
Thank-you for taking the time to review your recent stay - I am delighted that you had a great stay and we look forward to welcoming you back to Sheffield in the future.

10/10 Excellent

Vanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Feb 2021
Response from Emma on 8 Mar 2021
Thank-you for taking the time to leave feedback from you last stay. We are glad that you had a great visit and we hope to welcome you back again soon.

10/10 Excellent

Paul

Stayed 1 night in Feb 2021
Response from Emma on 8 Mar 2021
Thank-you for taking the time to leave feedback from your last stay. We are glad that you had a great visit and we hope to welcome you back again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good hotel
Helpful staff. Pillow and mattress were worn out.
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Overall a good hotel.
Helpful staff. Pillow and mattress were worn out.
Stayed 1 night in Oct 2020

6/10 Okay

Patricia

Disliked: Property conditions & facilities
disappointed
Very tired hotel. Tv not working initially. Only one towel in room. Think it was a room for disabled as red cords everywhere etc... very disappointed.
Stayed 1 night in Oct 2020

4/10 Poor

Svetlana

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
We stayed 5 days nobody cleaned the room towels had not been changed. Terrible
Stayed 4 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly covid-aware hotel which makes great efforts to ensure the safety of its guests and staff. Despite all the issues, still provided a hot breakfast. The bacon butties are arguably the best in the area!
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Bed is not comfy..didn’t like the breakfast either.. but it’s ok ..
Stayed 1 night in Sep 2020

10/10 Excellent

Jane, Reigate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, great rooms, friendly and efficient staff. Loved the grab and go breakfast concept. Thoroughly enjoyed our stay, plan to return.
Stayed 2 nights in Sep 2020
Response from Chloe Carre on 16 Sept 2020
Dear Jane, Thank you for leaving feedback with us from your previous stay at the Holiday Inn Express Hotel. We are glad to hear you enjoyed your time with us. We hope to see you again in the future. Kind Regards, Guest Service Supervisor

10/10 Excellent

brian, felton

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
the holiday inn is ideal place to stay. there does not seem to be , restaraunts or take aways nearby.
Stayed 3 nights in Sep 2020
Response from Chloe Carre on 11 Sept 2020
Dear Brian, Thank you for leaving your feedback with us in regards to your stay. We look forward to seeing you again soon. Kind Regards, Chloe Carre Guest Service Supervisor

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2020

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was incredibly busy on some days but the staff were calm, attentive and helpful. Mask wearing was emphasised. Staff were particularly helpfulafter I twisted my ankle the night before we checked out. Seeing I was in difficulty, I was offered an ice pack - which was thoughtful, but a bit impractical for the journey home.
Stayed 3 nights in Aug 2020

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Very poor reception, good room and location
Check in experience was awful. We arrived at 1pm, two hours before checkin and were told that the room wasn’t ready. So that was no problem. We went for a wander and returned at 3:45, 45 minutes after check in and were told the room STILL wasn’t ready despite arriving earlier and that check in was 3pm. Furthermore, the queue to even get to reception was ridiculous and receptionists were regularly without someone at the desk but not asking anybody to move forward. Lastly, the car parking is a charged service which is not on the hotels.com listing! It’s £6 per 24 hours. The room and location were good, very spacious and clean. Breakfast was slightly disappointing in that it was a grab bag situation, and the range was limited but understandable given the context.
Stayed 2 nights in Aug 2020

10/10 Excellent

Dangira, London

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and cosy room. Very nice bathroom design.
Stayed 2 nights in Aug 2020

10/10 Excellent

Christine, Northumberland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with the stay, car park is full. Staff advised to park in the disable car park. Very friendly staff.
Stayed 1 night in Aug 2020

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy
Lovely and clean, every member of staff was exceptionally helpful. Happy to stay again.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit tricky to find but takes a 10 minute walk from train station quiet easy accis to shops and transport.
Stayed 3 nights in Aug 2020

8/10 Good

Ruthie

Liked: Staff & service, property conditions & facilities, room comfort
Had a comfortable and good night for 4 days.
Stayed 3 nights in Aug 2020

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb front of house staff. Nothing too much trouble. Room very comfortable and bathroom spacious, clean and sparkling!
Stayed 1 night in Aug 2020

2/10 Terrible

Lee

Travelled with family
Despite corona virus and government changing rules at 24 hour notice this hotel refused to accept a cancellation despite significant notice and significant mitigating circumstances. Hotel manager, clearly a right jobsworth.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the heart of Sheffield
Stayed 4 nights in Jul 2020

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2020

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020