Hello Alexis, it is disappointing to hear about the difficulty surrounding your son's birthday celebration. We understand the importance of such moments and regret any confusion involving the Waterpark's operational hours and pricing. Significant improvements are underway with a substantial renovation to elevate our guest experiences. This includes exciting new features tailored towards creating wonderful family memories. While we know this doesn't change your past experience, we certainly hope it will contribute to considering a future visit. Thank you for your feedback as it helps shape our improvements.

Taciana, we're sorry to hear that your stay didn't meet your expectations. Just know, we're in the middle of huge renovations with our new ownership to craft a truly transformative experience for our guests. We're sincerely excited about the improvements under way and hope to have the opportunity to share these remarkable changes with you on your next visit. The best is yet to come!

Bibine,It's wonderful to hear that you found our location and our team members to be excellent and that your children had a good time. We appreciate your feedback about the need for updates. Here at Cape Codder Resort & Spa, we share your excitement for improvements. We are presently undergoing a comprehensive renovation, guided by an ambitious vision for the future. We're confident this will greatly enhance the overall guest experience. We look forward to welcoming you back again - hopefully, to enjoy our enhanced spaces.

Rosiane, it's lovely to hear you found Cape Codder Resort & Spa to be a hit with the little ones. There's a great deal of excitement amongst us as we move through a significant renovation process with the intention of taking your future experience from great to outstanding! Can't wait to show you all our improvements next time you visit.

Thank you for sharing your thoughts with us, Ermelinda!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Cape Codder Resort & Spa. Thank you and have a lovely day!

It's unfortunate that the temperature of the water wasn't to your liking. We always aim for our guests to feel comfortable and enjoyable. Without neglecting your concerns, we'd like to point out some exciting news. We're currently undergoing considerable renovations under new ownership, aimed at providing an even better experience. This includes upgrades around every corner and we're very eager for our guests to see and experience them. Do consider visiting us again during or after the renovation period, we believe you'll appreciate the changes!

Trizzel, we appreciate your thoughts on the water park passes. Your enjoyment and satisfaction are our priority. We're keen to inform you that we're in the middle of an exciting journey of transformation. Our renovations, fueled by our new ownership's vision, aim to enhance our guest experience significantly. We genuinely believe that the future is bright and improved. We can't wait for you to witness the changes on your next visit.

Alesandra, we're thrilled you enjoyed your stay at Cape Codder Resort & Spa amidst our transformation. With our planned enhancements and new ownership, we're excited about the wonderful things on the horizon. On your next visit, you'll be in for an even more remarkable experience. Looking forward to your return!

Judy, it's wonderful to hear you had a positive experience with our team members at Cape Codder Resort & Spa, and that the ongoing transformation caught your attention! We share your excitement regarding the fresh updates and the anticipated unveiling of our renovated spaces. We can't wait to welcome you back and show you all the remarkable improvements!

Erin, it’s regrettable to hear about the inconveniences experienced during your stay. Our team is aware that aspects of our service fell short and we are more than eager to address them. On a brighter note, we're currently undergoing an exciting renovation with beautiful plans in the pipeline. These changes under our new ownership aim to significantly enhance the overall guest experience. We believe that the future is going to be quite remarkable. While your recent visit may not have met your expectations, we assure you the wait for our transformation will be worth it. Keep an eye out for our upcoming improvements!

Hello Colm, we apologize that you and your family were unable to enjoy the Outdoor Pool as it is currently under construction. We have made an effort to notify guests of this via our website, and apologize if the information on Expedia was not updated at the time of your booking. We regret to hear that required sanitation due to environmental hazards negatively impacted your time in the Waterpark. We are in the midst of a multi-million dollar property renovation, and we hope that you are able to stay with us in the future and enjoy our Outdoor Pool and all amenities to the fullest!

James, we're genuinely sorry to hear your stay didn't meet expectations. It seems you had concerns related to your room assignment and the appearance of the building. We are in an exciting period of transition, aiming to provide even better experiences for our future guests. With new ownership and a significant renovation underway, we are eager to bring forward cutting-edge facilities and options. We believe the end result will truly elevate the guest experience. We hope to have the opportunity to host you again in the future, allowing you to fully experience the improvements.

Carlos, we deeply regret to hear that your stay was not quite as expected, particularly with the room setup. Our dedicated staff strives to provide a comfortable stay for all of our guests and we regret to hear that we well short during your visit. Encouragingly, we are in midst of an extensive renovation. Exciting transformations and immense improvements are in the pipeline; we have fantastic plans in the works, all aimed at enhancing guest experiences. It would be our pleasure to have you back once the transformation is complete. We believe it will be worthwhile. Your understanding is highly appreciated. Please do not hesitate to reach out to the front desk management team if you have any questions.

Evandro, we're thrilled to hear you enjoyed your visit at Cape Codder Resort & Spa! We share your enthusiasm and are excited to let you know that we're currently going through a significant makeover. Looking ahead, we believe these updates will elevate the guest experience to an even greater extent. We'd love to welcome you back in the future, so you can witness all the exciting improvements!

Jesse, it seems your recent stay may not have met every expectation. We acknowledge your patience as we're in the midst of an exciting transformation. New ownership brings groundbreaking plans for the imminent future. Our vision centers on major upgrades and improvements aimed at elevating every guest's experience. We hope to have the opportunity to impress you with our renovated establishment on your next visit. We're truly excited about what's to come! Thank you for your understanding during this time of improvement.

Sara, we appreciate your valuable feedback and are thrilled to share that renovations at Cape Codder Resort & Spa are underway! These will address enhancements to our accommodations and certain communal areas. We regret that there were unpleasant odors during your visit which may have been due to the ongoing work. Please know that we take the comfort of guests seriously and will investigate further to prevent similar experiences in the future. We're also considering ways to enhance the experience at our water park area, particularly for non-participating guests. We are confident that your next stay will reflect the upgrades and commitment to our guests' enjoyment. We can't wait to welcome you back to see these improvements.

Cameo, we regret to hear of your less-than-ideal experience and we understand your concerns about the discrepancies in pricing you faced. We're in the midst of an exciting transformation with significant investment going towards enhancing all aspects of our facilities. While we're sorry that you had issues with certain amenities, we're working diligently to ensure these are only temporary.As for your room, we hold cleanliness to a very high standard and we're sorry this wasn't represented in your stay. We think you'll be pleasantly surprised when we unveil our improvements - we believe they will truly raise the bar for what guests can expect. While we cannot change your experience, we do hope to have the opportunity to welcome you back in the future to experience the improvements we're implementing.

Lawrence, we appreciate your review. At Cape Codder Resort & Spa, your satisfaction is instrumental in propelling us towards our next chapter. Our ongoing expansive renovation is filled with spectacular improvements aimed at elevating your future experiences. Anticipation is running high as we shape our transformation and we deeply value your support during this time. We can’t wait to welcome you back and showcase our enhancements when they're complete!

Nederly, we're delighted to read that you had a positive experience with us. Your feedback regarding Cape Codder Resort & Spa is certainly appreciated. We're currently embarked on a thrilling renovation journey - it's an exhilarating time filled with grand prospects for our resort. We're eager to provide our guests with an even better experience and setting. Thanks again for your review. We hope to welcome you back in the future to truly showcase our transformation.

Jane, it's fantastic to hear that you found the Cape Codder Resort & Spa to be an ideal venue for families. We're thrilled to share that we're invigorating our rooms as part of an exciting renovation project. We believe these transformations will elevate everyone's experience, and we can't wait to reveal what's in store. We're so glad you recognized our team's meticulous attention to cleanliness in spite of the room aesthetics being a bit dated. We appreciate your understanding during this transformative period and look forward to welcoming you and your family back to experience our refreshed spaces.

Thank you for the great rating, Jessica!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Cape Codder Resort & Spa. We'd like to share an even better experience with you soon.

Juana, we're thrilled to hear that our team members made a positive impact during your stay at Cape Codder Resort & Spa. Exciting improvements are coming your way due to our extensive renovation, aimed at enhancing the overall guest experience. We look forward to welcoming you back to our transformed resort in the future.

Sherry, we appreciate you taking the time to share your review. It's pleasing to hear that our colleagues at the front desk and the Hearth and Kettle made a positive impression on you. However, we understand that some aspects of your stay didn't match your expectations, including the condition of the rooms and the unusual scent you encountered.We're thrilled to let you know that we are currently undergoing a significant transformation, with an investment of 22 million to enhance our premises and services. We believe that our new improvements will address your concerns effectively, providing a renewed and inviting atmosphere for our valued guests. We hope we will have the opportunity to welcome you back, allowing you to experience our property as it transforms into something truly special.

Victoria, it's inspiring to hear your thoughts, and your patience during our renovations at Cape Codder Resort & Spa is greatly appreciated. We're thrilled to share that we have exciting plans on the horizon to further enhance our guest experience. While change does take time, we're confident that our renovations will be worth the wait. Can't wait to have you back to witness the transformation!

Alice, it's fantastic to hear that you had a positive stay at Cape Codder Resort & Spa. Your support during our journey of transformation is truly valuable. With a significant renovation underway, we're eagerly looking ahead to an exciting future brimming with enhanced experiences for our guests. We can't wait for you to experience the fantastic improvements we'll be making! Your next visit is sure to be even more memorable.

Janaina, it's fantastic to know that you enjoyed your stay at Cape Codder Resort & Spa. We appreciate your understanding and support during this time of change. We're thrilled to share that we are in the midst of a substantial renovation, which indicates even more incredible experiences in the future. Thank you for being a part of our journey. We can't wait to welcome you back to our enhanced resort soon.

Jessica, we acknowledge your rating and understand there's room for improvement. Rest assured, exciting changes are underway with a comprehensive renovation. Our future vision promises a transformed guest experience. We sincerely hope to have the opportunity to impress you with our magnificent upgrades. Looking forward to welcoming you back.

John, we regret to hear that your experience didn't meet your expectations. Addressing your concerns, we would like you to know that we are undergoing a major renovation. Our team is working hard to provide an updated, rejuvenated environment that we think will exceed expectations. The overwhelming chlorine smell you noted is also at the forefront of our improvements, aiming for a more balanced system for guest comfort. We hope to have the opportunity to welcome you back in the future to see all the exciting changes.

Ervis, we're thrilled to see you had a five-star experience at Cape Codder Resort & Spa. We're equally excited about our ongoing major renovation. We're investing significantly to enhance every facet of our resort, thanks to the vision of our new ownership. We truly believe that the best is yet to come, and we can't wait to share it all with you on your next visit. Thank you again for your support during this transition period.

Philip, we deeply regret that your experience did not meet your expectations. Despite the temporary challenges that come with improvements, we are incredibly excited about our ongoing renovation. With new ownership, we're on a clear path to elevating the guest experience significantly. Your feedback is valued and we promise that better is coming very soon. We'd be thrilled to welcome you back in the future to experience the transformation firsthand.

Hello Heather, thank you for addressing your concerns with our Night Manager last night, and our Assistant General Manager this morning. We once again apologize for the issues experienced during your stay, and we hope the refunds that were processed through Expedia both last night and this morning appear on your end soon. We take safety and noise concerns very seriously, and can confirm that our Security team did address the situation at 10:30pm last night. We are sorry to hear that you do not intend on returning to our Resort, as we hope to host you again for a more pleasant and restful stay.

Natasha, we appreciate your feedback regarding your recent stay. It's fantastic to hear that you enjoyed the ample room space and the provided amenities. We're elated you and your family found the two bathrooms particularly useful. You've also raised concerns about third-party bookings and additional costs, and we wholeheartedly understand how clarity is crucial during this process.We'd like to share that we're currently going through a substantial renovation. Our new management has exciting plans for the future which will enable us to provide even better services, taking into account all our guest feedback. We believe you'll have an even more impressive experience next time. We look forward to inviting you back to see our exciting changes firsthand.

Thank you so much, Denis. We're thrilled to know you consider Cape Codder Resort & Spa a good choice for a winter getaway. Changes are coming as we're in the midst of an exciting renovation. We believe this will elevate the guest experience even further. Stay tuned for the amazing plans we have for the future! We hope to welcome you back to witness the transformation.

Hello Patricia, we regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

ManMan, we're genuinely grateful for your feedback, and we understand you may not have had the experience you were hoping for. We're thrilled to share that we're currently undergoing a major renovation which is bound to elevate your experience significantly. Our new ownership has exciting plans, and we're eagerly working towards the future. Your patience and understanding during this transition is deeply appreciated. We truly hope that you'll give us another chance to provide a much-improved hospitality experience when the renovation is complete.

Marianne, it's fantastic to hear you had such a fun and relaxing time at Cape Codder Resort & Spa! Your kind words are much appreciated. We're thrilled to share that our ongoing renovation will introduce many new enhancements to make your next family weekend even more enjoyable. The entire team is eager about the amazing future that lies ahead. We're looking forward to welcoming you back often!

Edward, it's great to hear you enjoyed your visit and found the dinner service satisfying. We see you had some concerns especially about the water park and the rooms' condition. Our team is taking significant steps to address these points, including an extensive renovation on the horizon. With fresh energy from new ownership, you can look forward to a lot of improvements. This renovation will breathe new life into the rooms and also streamline other aspects of the resort like our waterpark. As for breakfast service, we assure you our team members are making continuous efforts to enhance the guest experience. We're excited about the journey ahead to make Cape Codder Resort & Spa shinier than ever.

Thank you for sharing your feedback, Kendra.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

Jill, it's heartening to see your feedback. We are enthusiastic about our ongoing renovation and we're positive the changes will greatly enhance our guests' experiences. It is unfortunate that your experience was not up to our normal standards. Your expectations matter and we're working diligently on improvements. Your patience and understanding are much appreciated during this transition period. Your next visit will reveal the amazing changes our renovations have brought.

Thanks for the great rating, Lindomar!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Cape Codder Resort & Spa soon, we'd love to have you back!

Catherine, it's disheartening to learn your experience wasn't up to the standards we strive for. We sincerely apologize for the inconvenience caused by the fire alarms and we understand how this could affect your peace of mind, especially with your children. We also recognize your disappointment regarding the partial accessibility to our water park rides.On a brighter note, exciting transformations are underway at our establishment. Our ongoing renovations and new ownership are set to usher in significant enhancements to our facilities and operations. We truly wish your stay could have taken place during these better times.We hope you'll give us another opportunity in the future to provide the exceptional resort experience you deserve. Despite your previous displeasure, we genuinely believe our improvements will exceed your expectations.

Andrea, it's regrettable to that your experience didn't live up to expectations. We are indeed in the midst of a significant transformation that promises superior comfort and amenities. Under our new ownership, we're thrilled about our future and assure you that enhancements are on the horizon. We'd be pleased to have the opportunity to show you our improvements on your next visit. Your feedback is incredibly valuable during this time of transition.

Mark, it's disappointing to hear about the challenges you faced during your stay. Please be assured, as part of a major transformation, we're currently investing considerably in improvements. We are indeed excited about the impending changes, including enhanced amenities and a refreshed appearance. We sincerely believe this will revamp the overall guest experience, hopefully rekindling the charm you associated with us over the last 20 years. We look forward to inviting you back once our renovations are complete.

Hello Joceline, thank you for your feedback. We appreciate you reaching out directly to our Front Desk Manager, and were relieved to hear that you agreed on the compensation offered by her. Unfortunately, the entire city of Hyannis suffered from power issues this weekend due to an accident on Main Street, and we apologize that this directly impacted your stay. In the Waterpark, we must shut down bodies of water if environmental hazards enter the water as per the Board of Health. The hotel is currently undergoing a massive property improvement and we hope to welcome you back when our rooms are renovated!

Cecelia, we truly regret that your birthday celebration did not meet your expectations and you experienced challenges during your stay. We appreciate that you took the time to speak with our Front Office Manager yesterday about these issues. We apologize if you now feel that the compensation agreed upon at the time is not satisfactory.Unfortunately, there was a city wide power outage due to an accident in the area. While a microwave was available for all guests to use, it was offered to have in your room when brought to the attention of the front desk. We did have to close some pools due to environmental hazards in accordance of the Board of Health, but are relieved that these were reopened as soon as it was rectified.We do hope you decide to come back as we are undergoing an extensive renovation of the entire resort! We hope that you will be back to enjoy all of the exciting changes coming our way!

Jacquelyne, we deeply regret any dissatisfaction you may have experienced due to our ongoing enhancements. We want you to take heart, there's a bright future ahead. We're in the process of a remarkable renovation. A chapter of transformation is unfolding, with designs aiming at enriching your future stays with us. We appreciate your patience during this time and look forward to showcasing our progress soon.

We appreciate the feedback, Jessica.We're disappointed your time with us was less than ideal. We regret the confusion with your billing and that your stay didn't exceed your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We do hope to share a more positive experience with you soon.

Nicole, it's fantastic to see you had a positive experience at Cape Codder Resort & Spa. We appreciate your patience during this time of transformation as we embark on an ambitious 22 million renovation under new ownership. It promises to vastly enhance our facilities, ensuring an even more delightful stay for our valued guests. We genuinely believe that the best is yet to come, and can't wait for you to see what we have in store! Please consider revisiting us in the future to witness the exciting changes firsthand.

Thank you for sharing your feedback, Adilsson.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.