Front of property - evening/night

Reviews of Holiday Inn South Normanton M1, Jct.28, an IHG Hotel

4 out of 5
Holiday Inn South Normanton M1, Jct.28, an IHG Hotel
Carter Lane East, South Normanton, Alfreton, England

Reviews

8.2

Very good

Rating 10 - Excellent. 354 out of 894 reviews" "
Rating 8 - Good. 316 out of 894 reviews" "
Rating 6 - Okay. 129 out of 894 reviews" "
Rating 4 - Poor. 62 out of 894 reviews" "
Rating 2 - Terrible. 33 out of 894 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Hamza

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
No major complaints, room was great, shower base had some sort of stain not sure if that is normal or not. (don't think it would come out tbh unless replaced). Cleaners do a great job. Entrance into the car park is awful. Does require major resurfacing.
Stayed 2 nights in Mar 2024
Response from Callum Henson (Duty Manager) on 21 Mar 2024
Dear Hamza, Thank you for taking the time to share your feedback about your recent stay at our hotel. We're pleased to hear that you had an overall enjoyable experience, and we appreciate your kind words.We're sorry to hear about the issue you encountered during your stay. Please accept our apologies for any inconvenience it may have caused. Your feedback is valuable to us, and we will use it to improve and ensure a smoother experience for all our guests.We're glad that the rest of your stay met your expectations, and we hope to have the opportunity to welcome you back for an even more seamless and enjoyable visit.Warm regards, Callum Henson Duty Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All staff had a great attitude
Stayed 1 night in Mar 2024
Response from Callum Henson (Duty Manager) on 19 Mar 2024
Dear Richard, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 5 star review and thank you for your kind comments about our staff I will pass on your comments. Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and comfortable beds. The breakfast was amazing, and the staff were so helpful would definitely recommend this hotel and will be staying there again in the future.
Stayed 2 nights in Mar 2024
Response from Callum Henson (Duty Manager) on 19 Mar 2024
Dear Jayne, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 5 star review I'm glad that you found the beds clean and comfortable. I will pass on your kind comments about our staff Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at this Holiday Inn several times to break up long car journeys. The rooms are comfortable, there's free parking and a great breakfast! The staff in the bar and on breakfast are so nice and helpful and make the stay really pleasant.
Stayed 1 night in Feb 2024
Response from Callum Henson (Duty Manager) on 2 Mar 2024
Dear Jackie, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had an enjoyable stay with us! Your kind words mean a lot to our team and serve as a great source of motivation.We're delighted that you found our facilities and services to your liking. Providing exceptional experiences is what we strive for, and we're glad to know that we met your expectations.Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were great, the facilities clean however the bed was so uncomfortable it seemed to have a bar in it which made sleeping impossible. The dressing table area needs a mirror so it can be used for doing make up etc. as the light near the large mirror isn’t bright enough.
Stayed 1 night in Feb 2024
Response from Callum Henson (Duty Manager) on 2 Mar 2024
Dear Ian, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're truly sorry to hear about the issues you encountered during your visit. Please accept our sincerest apologies for any inconveniences you faced.Your comments are invaluable to us, as they help us identify areas for improvement and enhance the guest experience. Rest assured that we are addressing the concerns you raised with our team to ensure that similar situations do not arise in the future.We appreciate your candid feedback and hope to have the opportunity to welcome you back, providing you with a much-improved stay that meets and exceeds your expectations. Please don't hesitate to reach out to us directly if you would like to discuss your experience further.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more seamless and enjoyable visit.Warm regards,Callum Henson Duty Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Callum Henson (Duty Manager) on 17 Jan 2024
Dear James, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 5 star review I'm glad that you enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Excellent

James

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Callum Henson (Duty Manager) on 17 Jan 2024
Dear James, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 5 star review I'm glad that you enjoyed your time here.We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Excellent

Anika

Stayed 1 night in Dec 2023
Response from Callum Henson (Duty Manager) on 18 Dec 2023
Dear Anika, Thank you for taking the time to share your feedback about your recent stay at our hotel and thank you for the 10 star review. We're delighted that you found our facilities and services to your liking. Providing exceptional experiences is what we strive for, and we're glad to know that we met your expectations.Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very nice especially in the restaurant but we won’t be going anymore we have been loads of times but we were very disappointed when we checked in to find out the swimming pool and spa are no longer available I’ve just lost my Mum and my husband said he wanted to take me there to relax and unwind after a very upsetting few weeks we didn’t realise they had decided to do away with these facilities 😞😢
Stayed 2 nights in Dec 2023
Response from Callum Henson (Duty Manager) on 14 Dec 2023
Dear Anonymous, Thank you for taking the time to share your feedback about your recent stay at our hotel and thank you for the 8 star review. We're pleased to hear that you had an overall enjoyable experience, and we appreciate your kind words. Warm regards, Callum Henson Duty Manager

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Callum Henson (Duty Manager) on 14 Dec 2023
Dear Mark, Thank you for the 10 star review we're delighted that you found our facilities and services to your liking. Providing exceptional experiences is what we strive for, and we're glad to know that we met your expectations.Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
Rooms should be checked that everything works correctly before checking guests in
Stayed 1 night in Dec 2023
Response from Callum Henson (Duty Manager) on 14 Dec 2023
Dear James, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're truly sorry to hear that everything was not working in your room. We hope to have the opportunity to welcome you back and provide you with the exceptional stay you deserveKind regards, Callum Henson Duty Manager

6/10 Okay

Melanie

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very noisy and the water was not very hot
Stayed 3 nights in Nov 2023
Response from Callum Henson (Duty Manager) on 30 Nov 2023
Dear Melaine, Thank you for bringing your concerns to our attention. We're truly sorry for the inconveniences you experienced during your stay. Please know that we take your feedback seriously and are addressing the issues you raised to ensure a better experience for all our guests.We apologise for falling short of your expectations and appreciate your understanding. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back and provide the exceptional stay you deserve.Warm regards,Callum Henson Duty Manager

6/10 Okay

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Callum Henson (Duty Manager) on 21 Nov 2023
Dear Craig, Thank you for great 6 star review, I'm glad that you enjoyed your time with us here at Holiday Inn South Normanton M1 Jct.28. We hope to serve you again in the future. Kind regards, Callum Henson Duty Manager

10/10 Excellent

Laura

Stayed 1 night in Nov 2023
Response from Carla on 27 Nov 2023
Dear Laura, thank you for your review. We look forward to welcoming you back to the hotel in the near future.

6/10 Okay

Lynn

Bedding was not clean & shower not very hot
Stayed 1 night in Nov 2023
Response from Callum Henson (Duty Manager) on 14 Nov 2023
Dear Lynn, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're truly sorry to hear about the issues you encountered during your visit. Please accept our sincerest apologies for any inconveniences you faced.Your comments are invaluable to us, as they help us identify areas for improvement and enhance the guest experience. Rest assured that we are addressing the concerns you raised with our team to ensure that similar situations do not arise in the future.We appreciate your candid feedback and hope to have the opportunity to welcome you back, providing you with a much-improved stay that meets and exceeds your expectations. Please don't hesitate to reach out to us directly if you would like to discuss your experience further.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more seamless and enjoyable visit.Warm regards,Callum Henson Duty Manager

6/10 Okay

jon

Stayed 1 night in Nov 2023
Response from Callum Henson (Duty Manager) on 6 Nov 2023
Dear Jon, Thank you for taking the time to share your feedback about your recent stay at our hotel. Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again Kind regards, Callum Henson

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Callum Henson (Duty Manager) on 31 Oct 2023
Dear Michael, Thank you for the great 8 star review I'm glad that you enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will use again.
I found all staff friendly, efficient. My room was very clean and comfortable.
Stayed 2 nights in Oct 2023
Response from Callum Henson (Duty Manager) on 31 Oct 2023
Dear Michael, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 8 star review I'm glad that you enjoyed your stay with us and thank you for the kind comments about our staff I will pass them on. We hope that you will give us the opportunity to serve you again in the future. Warm regards, Callum Henson

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for our short break
Great stay at a friendly efficient hotel.
Stayed 1 night in Oct 2023
Response from Callum Henson (Duty Manager) on 17 Oct 2023
Dear Anonymous, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 10 star review I'm glad that you enjoyed your stay with us and thank you for the kind comments I will pass this onto the staff. We hope that you will give us the opportunity to serve you again in the future.Kind regards, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 5 star review I'm glad that you enjoyed our leisure facilities and that your dinner and breakfast was good making it an enjoyable stay. We hope that you will give us the opportunity to serve you again in the future.Kind regards, Callum Henson

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean comfortable rooms. Didn't use the bar or have breakfast so can't comment.
Stayed 1 night in Oct 2023
Response from Callum Henson (Duty Manager) on 17 Oct 2023
Dear Joanne, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had an enjoyable stay with us! Your kind words mean a lot to our team and serve as a great source of motivation.Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Derbyshire break
Excellent service and comfort. Restaurant breakfast and dinner of good standard.
Stayed 1 night in Oct 2023
Response from Callum Henson (Duty Manager) on 13 Oct 2023
Dear Anonymous, Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had an enjoyable stay with us! Your kind words mean a lot to our team and serve as a great source of motivation.Should your travels bring you back to Holiday Inn South Normanton M1 Jct.28, we would be honoured to welcome you again and provide you with another memorable stay. Warmest regards,Callum Henson Duty Manager

10/10 Excellent

Nigel

Stayed 1 night in Oct 2023
Response from Callum Henson (Duty Manager) on 11 Oct 2023
Dear Nigel, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 10 star review I'm glad that you had an enjoyable stay. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Well everything was good as usual, the staff and cleanliness. But the main reason for us stopping at this hotel is that me and the missus like to use the facilities, pool, sauna, jacuzzi and steam room. But when we went to use it was told they are no longer open for that although the web page clearly states that they are. That's the main reason we use this hotel. Remove it from your web site because that's wrongful advertising. Is my advice to the hotel.
Stayed 1 night in Oct 2023
Response from Callum Henson (Duty Manager) on 8 Oct 2023
Dear Ian, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn South Normanton M1 Jct 28I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. We are currently working with our website and travel agent websites to get the information about the leisure club taken off. Thank you for your comments about our staff and the cleanliness of our hotel I will pass on your kind comments. Again, thank you for sharing your comments.Sincerely,Callum HensonDuty Manager

4/10 Poor

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was advertised as having a pool ! So me and my partner had planned a spa weekend away . We was so disappointed and upset that the pool was permanently closed and we had not been formed . I would have stayed else where ! The hotel is clean , great breakfast and great staff , but not the weekend away I booked !
Stayed 2 nights in Sep 2023
Response from Callum Henson (Duty Manager) on 3 Oct 2023
Dear Emma, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn South Normanton M1 Jct 28. I would like to start by apologising to you for not meeting your expectations I will chase as to why you were not notified about our pool we have updated our website and spoke to other platforms that we use to specify that we no longer have a pool. Again I'm sorry that this gave you a disappointing weekend, thank you for sharing your commentsKind regards, Callum Henson Duty Manager

8/10 Good

Giovanni

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Callum Henson (Duty Manager) on 27 Sept 2023
Dear Giovanni, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 8 star review.We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum HensonDuty Manager

10/10 Excellent

Bob

Travelled with family
Liked: Property conditions & facilities
Lovely stay great room
Stayed 1 night in Sep 2023
Response from Callum Henson (Duty Manager) on 27 Sept 2023
Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 5 star review I'm glad that you enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Callum Henson (Duty Manager) on 21 Sept 2023
Dear Emma, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 10 star review I'm glad that you enjoyed your time with us here at Holiday Inn South Normanton M1 Jct.28.We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

6/10 Okay

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently placed for me to visit family, and also easy to get to, being near J28 on the M1. There is no lift, so negotiating the stairs with a case wasn't particularly easy. The reception person did offer to help, and in general the staff were really helpful and friendly. On the Saturday night there was a very noisy guest, drunk and insisting on visiting various friends around the hotel (there had been a wedding earlier). Staff asked him three times to be quiet - it was that bad! The other two nights were very quiet apart from the room door locks; it's impossible to close the door quietly.
Stayed 3 nights in Sep 2023
Response from Callum Henson (Duty Manager) on 21 Sept 2023
Dear Dorothy, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn South Normanton M1 Jct 28. I would like to start by apologising to you for not meeting your expectations and for the issues you faced. Thank you for your kind comments about the staff I will pass this on. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Sincerely,Callum HensonDuty Manager

10/10 Excellent

Julie

Stayed 3 nights in Aug 2023
Response from Callum Henson (Duty Manager) on 21 Sept 2023
Dear Julie, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your great 10 star review I'm glad that you enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Good

Carolyn

Stayed 1 night in Sep 2023
Response from Callum Henson (Duty Manager) on 21 Sept 2023
Dear Carolyn, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for the 8 star review I'm glad that you enjoyed your stay with us.We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Excellent

Denise

Stayed 1 night in Aug 2023
Response from Callum Henson (Duty Manager) on 21 Sept 2023
Dear Denise, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 10 star review I'm glad that you enjoyed your time with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with super friendly staff
Stayed 3 nights in Aug 2023
Response from Callum Henson (Duty Manager) on 21 Sept 2023
Dear James, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 4 star review I'm glad that you enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Good

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly better than anticipated Friendly greeting clean room ok breakfast even swimming pool
Stayed 1 night in Aug 2023
Response from Callum Henson (Duty Manager) on 31 Aug 2023
Dear Mitchell, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 8 star review I'm glad that you enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Good

Stephen

Stayed 1 night in Aug 2023
Response from Callum Henson (Duty Manager) on 21 Sept 2023
Dear Stephen, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your 8 star review. I'm glad that you enjoyed your stay. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Excellent

Hamid

Stayed 1 night in Aug 2023
Response from Callum Henson (Duty Manager) on 29 Aug 2023
Dear Hamid, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your great 10 star review I'm glad that you had an enjoyable stay. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Good

Stuart

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Callum Henson (Duty Manager) on 29 Aug 2023
Dear Stuart, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 8 star review.We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Good

M

Liked: Cleanliness, staff & service, room comfort
Lovely Staff
Stayed one night. Staff were efficient friendly and cheerful. They chatted away any chance they got- very nice.
Stayed 1 night in Aug 2023
Response from Callum Henson (Duty Manager) on 29 Aug 2023
Dear M Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 8 star review. I'm glad that you found the staff to be friendly & cheerful I will pass on your kind comments. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wouldn’t take cash made it horrible for me
Stayed 2 nights in Aug 2023
Response from Callum Henson (Duty Manager) on 29 Aug 2023
Dear Anonymous, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn South Normanton M1 Jct 28 I would like to start by apologising to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments Callum Henson Duty Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service all around
Great service especially reception / restaurant/ housekeeping staff
Stayed 5 nights in Aug 2023
Response from Callum Henson (Duty Manager) on 29 Aug 2023
Dear Anoymous, Thank you for the great 8 out of 10 star review I'm glad that you enjoyed your stay and that you found great service with the staff I will pass on your kind comments. We look forward to welcoming you back in the future Many thanks, Callum Henson Duty Manager

10/10 Excellent

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern rooms
Clean and modern rooms, hotel itself is fine for a one night stop over when working away. Will stay again
Stayed 1 night in Aug 2023
Response from Callum Henson (Duty Manager) on 23 Aug 2023
Dear A Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 10 star review I'm glad that you enjoyed your stay here with us.We look forward to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Excellent

anthony

Stayed 1 night in Aug 2023
Response from Callum Henson (Duty Manager) on 22 Aug 2023
Dear Anthony, Thank you for the generous 10 star review, We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Excellent

Patricia

Stayed 2 nights in Aug 2023
Response from Callum Henson (Duty Manager) on 22 Aug 2023
Dear Patricia, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 10 star review I'm glad that you enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Holiday Inn were so friendly and helpful during our stay! We had an issue with noisy people in the room next to us which was resolved immediately when reported to Reception. The breakfast is delicious and great value and the bar area and choice of beers was great.
Stayed 1 night in Aug 2023
Response from Callum Henson (Duty Manager) on 15 Aug 2023
Dear Jackie, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 4 star review. I'm glad that you found our staff friendly & helpful I will pass on your kind comments We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Excellent

Ronald

Stayed 1 night in Aug 2023
Response from Callum Henson (Duty Manager) on 15 Aug 2023
Dear Ronald, Thank you for the 10 out of 10 review I'm glad that you enjoyed your stay with us. We look forward to welcoming you back in the future Many thanks, Callum Henson Duty Manager

10/10 Excellent

Paul

Stayed 1 night in Aug 2023
Response from Callum Henson (Duty Manager) on 11 Aug 2023
Dear Paul, Thank you for the wonderful 10 out of 10 review, I'm glad that you enjoyed your stay with us here at Holiday Inn South Normanton M1 Jct.28. We look forward to seeing you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Good

Lisa

Travelled with partner
Liked: Amenities
The spa was tired and worn
Stayed 2 nights in Jul 2023
Response from Callum Henson (Duty Manager) on 30 Jul 2023
Dear Lisa, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 4 out of 5 star review. I do apologise that you found the spa tired and worn. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Only bad thing was the low lights by the bedside chair
Stayed 2 nights in Jul 2023
Response from Callum Henson (Duty Manager) on 1 Aug 2023
Dear Mark, Thank you for taking the time to tell us about your experience at Holiday Inn South Normanton M1 Jct.28 and thank you for your generous 5 star review I'm glad that you enjoyed your stay with us. I do apologise about the low lights by the bedside chair I will look into this. We hope that you will give us the opportunity to serve you again in the future.Many thanks, Callum Henson Duty Manager

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Callum Henson (Duty Manager) on 25 Jul 2023
Dear StevenThank you for taking the time to rate your stay with us here at Holiday Inn South Normanton M1 Jct.28.We hope that you will give us the opportunity to serve you again in the future. Many thanks Callum Henson Duty Manager

10/10 Excellent

Margaret

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Callum Henson (Duty Manager) on 25 Jul 2023
Dear MargaretThank you for the wonderful 5 out of 5 review, we hope that you will give us the opportunity to serve you again in the future. Many thanks, Callum Henson Duty Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Callum Henson (Duty Manager) on 25 Jul 2023
Dear Kevin, Thank you for the 10 out of 10 review this is greatly appreciated. We hope that you will give us the opportunity to serve you again in the futureMany thanks, Callum Henson Duty Manager