South Gull Lake Hotels, Richland

"The breakfast selection was decent. I enjoyed the coffee. My only complaint would be the pillows sucked. They were flat and the sheet wouldn’t stay on the bed. So you might want to bring pillows from home. "

"Pillows need to be replaced for real ones. I don’t know what those were. They were too small for the queen size beds and they didn’t even look like a real pillow. No hand soap in bathrooms and only one wash cloth."

"Clean rooms happy there was no carpets "

"I booked a king suite and after checking in and entering the room, it was NOT a suite but rather just a king room with no chairs or sofa. The night staff person was very cordial but said that there were no king suites available. What is the purpose of reserving a particular type of room only to find out that none is available? We were given a substandard room that looked like a construction zone! I was refunded a seemingly small amount for the inconvenience, but I believe I should have been refunded the entire amount of the room to which we were assigned. I've stayed at this property many times but will probably stay again: there is no guarantee that I'll be given the room I booked. Thank you."

"we wish there would have been either waffles or pancakes along with the breakfast and mild or light roast coffee available. the room was great and accommodating, lots of room."

"Not only was the breakfast was fresh and varied but also the whole staff was great and willing to help. Also walking through the halls, the hotel smelled fresh "

"Nice quiet area, nice pool and hot tub area."

"Small pool, breakfast was less than blah and never changed, but rooms were big and nice shower. House keeping would take dirty towels, but not restock them. Did not restock toilet paper or tissues. No pool towels available, they gave you wash clothes in place of them. "

"Our room didn’t have hot water during our stay. We couldn’t shower, hand washing was with freezing water. The hot tub was empty, they didn’t even tell us when we checked in. We went to the pool and saw it was roped off. Went and asked front desk, and she said “oh yeah, I think we are waiting on a part”. I would think they would tell us this when we were checking in. When we told front desk about the hot water, she asked if we were Marriott Members, I said no. Then said because we booked with Expedia, we would need to talk to them about our issues and they would contact hotel. We may receive a portion of our money back in 30 days. Hotel was loud, kids were outside our room super loud at 3am. Pillows were very cheap, beds not comply. I never write a review about a hotel. I just had to share this. I would never go back to this place again. "