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Reviews of Courtyard by Marriott Mishawaka-University Area

3 out of 5
Courtyard by Marriott Mishawaka-University Area
4825 N Main St, Mishawaka, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 178 out of 338 reviews" "
Rating 8 - Good. 94 out of 338 reviews" "
Rating 6 - Okay. 35 out of 338 reviews" "
Rating 4 - Poor. 20 out of 338 reviews" "
Rating 2 - Terrible. 11 out of 338 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

tony

Stayed 1 night in Feb 2024
Response from Team Courtyard on 28 Mar 2024
Tony- Thank you for taking the time to submit your rating! We look forward to seeing you again.

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We have stayed before but this was not the same experience. There was a large nail standing upright near the shower that looked like it was strategically planted for someone to injure themselves. Our room had not been cleaned - there were clothing tags and other peoples toiletries on the floor. There were no clean toiletries in the bathroom. Cafe staff was late opening and did not seem happy to be working. The elevator felt like a death trap and wasn’t working properly. We checked out early.
Stayed 3 nights in Jan 2024

2/10 Terrible

George

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
For starters the front desk attendant did not give us the right amount of breakfast vouchers. When I asked, she couldn't explain why she only gave me enough for one person when there were two of us. Once in the room, the heating unit did not work, there were stains on one pillow case, one pillow case was inside out, stains on the sheets, the bathroom floor was dirty, the sink was clogged, there was FECES on the toilet seat, and to top it off it was a handicap unit so everything was too low. The bar was also not open due to the low number of customers so we were limited to bottled items. Overall a crappy stay and will never book again. Very poorly managed.
Stayed 4 nights in Dec 2023

4/10 Poor

Michelle

Travelled with group
Disliked: Cleanliness, property conditions & facilities
My room I was given had not been cleaned. It smelled and there was a hoodie leftover from the last person who stayed. The whole place smelled like marijuana. No complimentary coffee or breakfast. Nobody was at the front desk to check me out.
Stayed 1 night in Dec 2023

10/10 Excellent

Affinity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dimitri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great front desk staff and crew. Thanks!
Stayed 3 nights in Nov 2023

2/10 Terrible

Cindy

Travelled with family
Disliked: Amenities
We were told that the hotel had a bistro and a bar with pictures on the website . We decided to book there so we could come back after a long day of Black Friday shopping and Eat our dinner, have a few cocktails and get in out of the cold. When we checked in in between stores we were told that they would let us know if bar would be open. Julie checked us in and she was super nice but her boss was curt and rude when I ask again if it would be open. When we returned at 7 pm and had already checked in at 3pm we found that it would not be open. Very upset and had to go back out for Dinner. I think if we did not get the amenities as promised we should have been discounted our room. It was too late to go somewhere else. Also, no one mentioned where the pool was. Also we should have had one breakfast included with our room Nope was not.
Stayed 1 night in Nov 2023

8/10 Good

Andrea

Stayed 1 night in Oct 2023

8/10 Good

Tashi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Cooper

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, only spent about 12 hours there.
Stayed 1 night in Oct 2023

8/10 Good

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was the odor. It smelled of old and dirty carpet. The smell was mostly in the hallways, but was noticeable in the room as well. Many stains on the car part that is not typical of a Marriott.
Stayed 3 nights in Sep 2023

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No complimentary breakfast is a deal breaker. Not even coffee! Didn’t realize that when I booked. For $349 a night, coffee and danish, at the least, is a must. Loved everything else but will look elsewhere next time
Stayed 2 nights in Sep 2023

6/10 Okay

Michelle

Liked: Staff & service, room comfort
won't stay again
Stayed here for the first time. The room was huge, which was nice and bed was comfortable. Little things will keep us from staying again. Black mold like substance on ceiling in shower area from previous leak, sliding door to the bathroom had no "handle" so wouldn't close fully, didn't like how we paid ahead of time for breakfast but only got $10 vouchers for overpriced cafe, was never able to connect to wifi.
Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, professional
Great!
Stayed 2 nights in Sep 2023

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Older property, fogged over window, noisy havc system, could not get clean towels despite 3 night stay, had to ask twice for more toilet paper, downstairs cafe charged real money for their Starbucks offerings but did not have any half and half, attendant was neither helpful nor pleasant.
Stayed 3 nights in Aug 2023

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious but a bit dated.
Stayed 1 night in Aug 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Debbie at the front desk was amazing! Cheerful, efficient and I was able to check in early. The room was nice, appeared clean and more than adequate. However, the bed was the worst I have ever been in. Old, saggy and made noise every time I moved. Super uncomfortable. The next morning, I realized the accumulation of dust on the sprinkler head and the grime and yuck on the wall by the bathroom light switch. Small hairs in the corner of the bathroom floor and several stuck to the shower curtain. Gross. I have to travel to the area for work and will not stay here again.
Stayed 1 night in Jul 2023

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location that is close to anywhere you want to go in South Bend. 10 minute drive to Notre Dame. Room was a little small, but it was clean and safe. Would stay again.
Stayed 3 nights in Jul 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Polite and efficient staff. Pleasant room.
Stayed 1 night in Jul 2023

10/10 Excellent

Justin

Stayed 1 night in Jul 2023

4/10 Poor

paula, franklin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Overall a decent hotel, but heads up. The "king size" beds are really queen sized, and the "queen sized" beds are full/double. Moved from one room to the other when the "double sized" pull out couch turned out to be a single, so were able to experience all of these
Stayed 1 night in Jul 2023

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was flawless
Stayed 1 night in Jun 2023

4/10 Poor

Kristin

Stayed 5 nights in Jun 2023

6/10 Okay

Kenneth

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Want be back
I checked in at 9pm guy was great me in,I left went to work came back about 11pm door was locked so I use my key to get in lady at front desk watched me open door then asked me do I have a room there I said how I open door if I didn’t she said sometimes you push button door opens.I got bags and backpack and she asked that,I will know longer stay there and this not my first time staying there
Stayed 1 night in Jun 2023

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Super friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The concierge was the most polite and helpful individual.
Stayed 2 nights in Apr 2023

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent facility close to everything Mishawaka has to offer…shopping, food, banking, etc. Only downside was one particular staff member who took over an hour to get us an iron.
Stayed 2 nights in Apr 2023

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Problems at hotel....no serving of room.....no phone service Sat & Sunday.....dust on lamps hadn't been cleaned in WEEKS...... Reported heat and phone issue Sat AM......no one look at it until Sunday PM.....Requested credit and they said call Expedia...Expedia sez call Hotel...Hotel denied all the above basically calling us liars..refused any comp exact a $15 meal. All the above sent to Marriott Elie Service and Corp HQ. WILL NOT use Marriot or Expedia ever again.
Stayed 3 nights in May 2023

8/10 Good

Jake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff. Property is older
Stayed 1 night in May 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff super helpful and friendly.
Stayed 2 nights in Apr 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

David

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Dave

Stayed 1 night in Apr 2023

10/10 Excellent

Rey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

DONNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

Daphne

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I’ve stayed here many times through work and I’ve always been satisfied. My room was clean and the bed is comfortable. Rachel checked me in and she is amazing! She always goes above and beyond to make sure I have everything I need. She also makes the best margaritas and martinis! If I could give more than 5 stars I would. I look forward to staying here in the future.
Stayed 2 nights in Mar 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was so friendly!
Stayed 2 nights in Feb 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
This hotel was located in a great spot in Mishawaka Indiana, their service was fantastic (shout out to Will at the front desk, he was great!), and the room was very clean! I highly recommend staying here and I’ll definitely be back!
The room was really nice! I took this picture just before checking out, so that’s why the bed isn’t made in the photo. Thanks for a great stay!
Stayed 2 nights in Feb 2023

10/10 Excellent

Bernard Augustus, Fulshear

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 2 nights in Jan 2023

10/10 Excellent

Robert Craig

Stayed 5 nights in Jan 2023

8/10 Good

william

8/10 Good

Mary L.

Travelled with family
Liked: Cleanliness, property conditions & facilities
No free breakfast.
Stayed 1 night in Dec 2022

6/10 Okay

Nicole

Travelled with partner
Liked: Staff & service
I always look forward to sleeping in a Marriott bed, but this one is old and terribly uncomfortable. The area traffic can be heard in the room and the ventilation system is old and noisy.
Stayed 1 night in Dec 2022

10/10 Excellent

Kristy

Stayed 2 nights in Nov 2022

2/10 Terrible

Susan G

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the room was to small no place to put your bages or walk around the room
Stayed 2 nights in Nov 2022

10/10 Excellent

Noell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rachel at the front desk was amazing! My stay was better than anticipated because of her kindness and friendliness
Stayed 3 nights in Nov 2022

4/10 Poor

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Tamara

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and desk staff clerk was very personable and professional. I will stay here again. Also love that dining options close by.
Stayed 1 night in Nov 2022

10/10 Excellent

Ross

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but nice large rooms. Staff are great too.
Stayed 1 night in Nov 2022