We booked a deluxe double room with a balcony in the Hotel Belair Sorento for our late September vocation. The decision to book this specific hotel was based on the hotel star rating (5 star) and the fact Expedia promotes the hotel on it’s site.. We usually stay in either 5 star or 4 star hotels both in Europe and USA, so we expected the hotel to match basic requirements of at least 4 star hotel.
However , we never experienced such a ‘luxury’ vacation before
From the nonexistent lobby and checkin done by taking passport pictures with the receptionist iPhone, through poorly maintained, and stinky rooms, that cause an extreme headache, all the way to not being able to get even a little rest at night due to a constant construction noise even during the night and from an extremely old / dated windows that whistled all night- it felt like a cheep road motel rather than a luxury 5* hotel. All our attempts to get another room were rejected. We definitely were not expecting to stay in a $1000 room with dirty walls and furniture, sticky lighting switches, and loosely connected nightstand lamps.
The hotel was not renovated nor refurnished since 70’s , including the bathrooms, toilets ware, the floors, windows and doors.
We are deeply disappointed by the false advertisement, and almost blackmailing when we tried to move out and get our money back for the remaining nights