Son Roca Hotels, Palma de Mallorca

"Staff were rude at times. I had to upgrade to fit our family in the room and the whole stay, they kept telling me the room was for 3 x people only, even to the point of housekeeping coming back to remove the extra bed they had just put up! Our room number was neither on any breakfast sheets so were always questioned if we had paid for it or not. No information on how to try the kids club. Spa staff were rude, wouldn’t even let the kids wear goggles to swim in the pool. Not a 5* experience. The hotel itself is nice and very well done."

"Excellent séjour d’une semaine au sein de cet hotel. Le lieu et la vue de la chambre étaient magiques. Le personnel est très agréable et serviable. Le buffet est très varié on y trouve de tout, avec des soirées à thème. Le seul point négatif serait sur le côté vieillissant de la salle de sport, des chambres et elles ne sont pas très bien insonorisées, le fait de ne pas pouvoir manger avec vue sur la mer. La piscine n’est pas chauffée donc difficile d’y entrer pour les plus frileux. Mais globalement cela reste un très bel hotel. "

"Nice location near the big public beach."

"Clean room, reception was very friendly, good amenities and location. "

" Amazing stay at Salt Garonda! Early check-in, spotless rooms cleaned twice daily, and super friendly staff throughout. The spa was lovely – special thanks to Paula and Irene who were fantastic. We were breakfast only, but after eating in Mikel & Pintxo we wished we’d gone half board – the food was excellent. Staff went above and beyond by linking our bookings and putting our rooms next to each other. Would highly recommend and would definitely return! "

"Pool areas very nice, great views from the Sky bar. Junior suite is large with a balcony. Location is spot on. Overall a pleasant experience."

"Gran Hotel Soller styles itself as _the_ luxury property in the town, and by and large delivers. Excellent location near the main plaza but surprisingly quiet. Airy, high-ceilinged room. Some rooms have balconies, others French doors to open. Lovely views of surrounding mountains, and there is a torrent (a kind of canal) at the back of the property that is lovely to listen to. Excellent breakfast buffet and helpful staff. One of the few places in Soller with parking on site, though there is not a lot of it. My partner tried the spa service and enjoyed it. Note we visited in March, which is offseason, so things might be different in high season. But we would stay again"

"Really enjoyed staying here, the hotel is a perfect size for a relaxing short visit and very well located near to beaches and bars/restaurants. The staff who work here are all very polite and engaging and the selection of food for breakfast and dinner is varied and fresh. Excellent value for money and only a €16 cab 5 mins from the airport, don’t get an uber they want 3x the cost. The only downside was noise from dogs barking in adjacent properties when you have the balcony door open but this is not within the hotels control. Would definitely return and recommend to anyone for a cheap and cheerful relaxing break. Didn’t visit the spa or indoor full lane pool but this is also a bonus and excellent to have these facilities included in the price. "

"We had a mixed experience during our stay. The hotel itself was pleasant, and the receptionist was kind. However, the cleanliness and housekeeping services could be improved. During our stay, items such as the drinking water bottle were not replenished, and used glasses were not consistently collected. The biggest issue we encountered was with the air conditioning. Before our arrival, we specifically contacted an Expedia representative to confirm that the hotel had functioning air conditioning, and we were assured that everything would be fine. Unfortunately, upon arrival, we found that the hotel did not have air conditioning available. Additionally, the room was quite small and faced a street with frequent pedestrian and vehicle traffic. Because the room was too warm to sleep comfortably without air conditioning, we had to keep the windows open, which made it difficult to rest due to the noise. We were often awakened early in the morning because of this. Although we appreciated the pleasant service from the front desk upon arrival, we were disappointed that when we later requested a room change or asked to speak with a manager regarding the lack of air conditioning, we were told that nothing further could be done beyond reporting the issue to management. Unfortunately, we stayed for three nights without receiving any resolution or follow-up."