Reception

Reviews of voco St. John's Solihull, an IHG Hotel

4 out of 5
voco St. John's Solihull, an IHG Hotel
651 Warwick Road, Solihull, England

Reviews

7.8

Good

Rating 10 - Excellent. 358 out of 1004 reviews" "
Rating 8 - Good. 342 out of 1004 reviews" "
Rating 6 - Okay. 170 out of 1004 reviews" "
Rating 4 - Poor. 79 out of 1004 reviews" "
Rating 2 - Terrible. 55 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with very clean and new looking rooms. Internal noise travels though
Stayed 1 night in Jan 2024
Response from Saleem Asghar on 22 Jan 2024
Dear Carl Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay & the team looked after you so well. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Deborah, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with really comfortable bed and bedding. Convenient for town centre and very well priced.
Stayed 1 night in Jan 2024
Response from Saleem Asghar on 20 Jan 2024
Dear Deborah Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay & the team looked after you so well. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Mellani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast a nice clean rooms. Very nice and friendly front desk
Response from Saleem Asghar on 19 Jan 2024
Dear Mellani Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay & the team looked after you so well. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Nathan, Newcastle

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel very well appointed rooms and guest areas, pool and hot tub great. Check in not great asked for credit card details when checking in rather than pay on the terminal. Evening meal and breakfast excellent.
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 30 Jan 2024
Dear Nathan,Thank you for your review and the comments you have made, I am pleased to read you enjoyed your stay. I look forward to welcoming you back in the near future.

2/10 Terrible

Neil

Stayed 1 night in Dec 2023
Response from voco St. John's Solihull on 3 Jan 2024
Dear NeilThank you for completing your star rating. We are sorry to see that on this occassion we did not meet your expectations. Please do make contact with us should there be anything we can assist you with. We do hope to have the opportunity to welcome you back in the future

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from voco St. John's Solihull on 12 Feb 2024
Dear BrianThank you for completing your star rating. We are delighted to see that you enjoyed your stay and we look forward to welcoming you back in the near future

10/10 Excellent

Helen

Stayed 1 night in Dec 2023
Response from Saleem Asghar on 20 Dec 2023
Dear Helen,Thank you for completing your review and the comments you have made. I am pleased to read you enjoyed your stay and i look forward to welcoming you back to voco St John's in the future.Kind RegardsSaleem AsgharDeputy General Manager

4/10 Poor

danielle

Travelled with partner
Liked: Staff & service
Staff were good but we were not informed there was a Christmas event in the hotel. Our room was situated in the area of the building above the event and there was very loud music and noise until after midnight. Subsequently following this there were several people loudly entering their rooms on the floor we were staying on until around 3am. Sleep was poor due to this and couldn’t open a window due to noise. Would have liked to have been informed about the event as this would have impacted my decision to book a room at the hotel.
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 20 Dec 2023
Dear Danielle,Thank you for completing your review and the comments you have made. Please accept my apologies for the issues you encountered during your previous stay. We do of course try to manage all of our guests throughout the year, upon investigating this I cannot see a report of noise issues on our night team log. I do hope this does not deter you from staying at voco St John's in the future.Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

Muhammad

Stayed 1 night in Dec 2023
Response from Saleem Asghar on 10 Jan 2024
Dear Muhammed Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay and the team looked after you so well, We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Daniel

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good for business trip
Hotel was in a good location and had excellent facilities. The room was a good size and bed comfortable. The floor wasn't the cleanest though and the bathroom a little run down. These were the only negatives though. Breakfast was good.
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 11 Dec 2023
Dear Daniel Thank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back again in the near future

10/10 Excellent

Penny

Stayed 1 night in Dec 2023
Response from voco St. John's Solihull on 11 Dec 2023
Dear PennyThank you for your star rating. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the near future

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The whole experience was amazing. Shanelle at check in was so lovely and took no time in getting me checked in swiftly. She was lovely and welcoming to me. I had a lovely stay for an NHS Christmas party. The room was amazing and the bed was so comfy, it was like sleeping on a cloud!
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 11 Dec 2023
Dear Shane Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 11 Dec 2023
Dear Ronny Thank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back again in the near future

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 5 Dec 2023
Dear Oliver Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great rooms and brilliant friendly staff. The leisure club is a bit of a let down compared to the rest of the hotel, a bit tired and in need of modernisation by comparison to the rest of the hotel. However, overall great value and I’d stay again.
Stayed 1 night in Dec 2023
Response from Saleem Asghar on 5 Dec 2023
Dear Kevin Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Habiba

Stayed 2 nights in Dec 2023
Response from Saleem Asghar on 5 Dec 2023
Dear Habiba Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Assim

Stayed 1 night in Dec 2023
Response from Saleem Asghar on 5 Dec 2023
Dear Assim Thank you for completing your review and the comments you have made, I was pleased to read you enjoyed your stay, your comments will of course be relayed back to the wider team. I do hope we are able to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Jackalyn

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on 30 Nov 2023
Dear JackalynThank you for completing your star rating. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the near future

10/10 Excellent

K

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was slow as they had a wedding party in but staff very friendly and efficient with great customer service. Room on the cold side when we first got there but was quickly sorted out. Lovely pool area and breakfast first class. Received text message from reception to see if things were ok and request for extra milk and coffee was dealt with quickly. Would recommend
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on 30 Nov 2023
Dear KThank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming back in the near future

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and amazing showers. I stayed when they had a function on and the staff especially in reception were inundated. However, they still managed to give you amazing service and make you feel as if you were the only guest in the hotel!!!
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on 30 Nov 2023
Dear BrianThank you for your amazing feedback, we are so pleased that the team looked after you. We look forward to welcoming you back in the near future

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on 20 Nov 2023
Dear AnonymousThank you for your star rating. We are delighted that you enjoyed your stay with us and look forward to welcoming you back in the near future

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, perfect location. Staff friendly and helpful, bed very comfortable. Shame jacuzzi was out of order but other spa facilities brilliant
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on 20 Nov 2023
Dear MelanieThank you for your review, delighted to hear that you enjoyed your stay. Please accept our apologies for the poorly Jacuzzi, we hope to get this up and running very soon. We look forward to welcoming you back in the near future

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was spot on . Room was large and comfortable. Breakfast was very good .hotel close to centre so perfect location.
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on 20 Nov 2023
Dear GaryThank you for your review, delighted to hear that you enjoyed your stay with us and we very much look forward to welcoming you back in the near future

6/10 Okay

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely stay room had a few minor problems but that was dealt with from the manager and exchanged our room the manager was nothing but lovely to us and made us feel welcome
Stayed 2 nights in Nov 2023
Response from voco St. John's Solihull on 17 Nov 2023
Dear VickiThank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay and the manager was helpful. We do hope to welcome you back in the near future

10/10 Excellent

Joshua Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Just a overall good hotel
Stayed 6 nights in Nov 2023
Response from voco St. John's Solihull on 17 Nov 2023
Dear Joshua AllenThank you so much for your review. We are delighted to hear that you enjoyed your stay with us and we look forward to welcoming you back in the near future

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night, not business for a change!
One night stay at the hotel to visit family locally and go to the fireworks for our anniversary. First room was cold and offered an alternative but no better. Put heating on and went out for an hour or so and room was warmer on returning. Had offered us a heater but it didn't materialise. Weren't told in any information there would be a charge to park the car £10 for 24 hours. Spa facilities were good, pool isn't as big as the photos appear to show it, but there is a hot tub not shown in photos, plus sauna and steam room. Area is really good for bars, restaurants and shops. Most of staff very pleasant. Receptionist was a little short with us about wanting a slightly later check out because we wanted to invite our family to enjoy the facilities (at understandably an extra charge). We asked 'too late' and she wanted £10 for one extra hour. Breakfast was a good selection of hot and cold food.
Stayed 1 night in Nov 2023
Response from Saleem Asghar on 15 Nov 2023
Dear HelenThank you for completing your review and the comments you have made. I am sorry for the issues you encountered during your last visit. I do hope this does not deter you from staying with us in the future and we can welcome you back to showcase the hotel as it should be. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were stylish, spacious and modern. The reception staff were very friendly and helpful!
Stayed 2 nights in Nov 2023
Response from Saleem Asghar on 14 Nov 2023
Dear RebeccaThank you for completing your review and the comments you have made. I was particularly pleased to read your comments about our reception team, your comments will of course be fed back to the wider team. I do hope we are able to welcome you back in the near future.Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from voco St. John's Solihull on 13 Nov 2023
Dear DavidThank you for completing your star rating. We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you back in the near future

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Saleem Asghar on 12 Nov 2023
Dear AndrewThank you for completing your review and the comments you have made. We do hope to welcome you back in the near future. Kind RegardsSaleem AsgharDeputy General Manager

8/10 Good

Helen

Stayed 1 night in Nov 2023
Response from Saleem Asghar on 12 Nov 2023
Dear HelenThank you for completing your review and the comments you have made. We do hope to welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Arek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Stayed one night and the room was fantastic, clean, spacious, with very comfortable bed. Service at the reception at check in was great. Shanell was very friendly and made the check in experience very pleasant. Express checkout was a nice touch when you are in rush and cannot wait in the queue. I did not use any of the facilities e.g. gym, bar and fid not have an evening meal in the hotel so cannot comment on that
Stayed 1 night in Nov 2023
Response from Saleem Asghar on 10 Nov 2023
Dear Arek Thank you for completing your review and the comments you have made. Your comments will of course be passed on to the wider team. We do hope to welcome you back in the near future

6/10 Okay

James

Stayed 4 nights in Nov 2023
Response from Saleem Asghar on 10 Nov 2023
Dear Deran Thank you for completing your review and the comments you have made, we do hope to welcome you back in the near future.Kind RegardsSaleem AsgharDeputy General Manager

8/10 Good

Ka Ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good services
Very comfortable lobby, nice reception with warm welcoming, very good service for the room service as our sofa bed is damaged and immediate room changing for settle down.
Stayed 1 night in Nov 2023
Response from voco St. John's Solihull on 7 Nov 2023
Dear Ka YingThank you for completing your review and the comments you have made. Delighted to hear you enjoyed your stay. Please accept our apologies with regard to the sofa bed, this is now resolved and in full working order. We look forward to welcoming you back in the near future

8/10 Good

James

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Other than a slight odour in one of the two rooms when we first arrived, the stay was great. The staff are amazing, particularly Valentina on check-in who dealt amazingly with a very cagey guest. Equally welcoming at checkout was another brilliant staff member whose name I didn't quite catch. Breakfast was a decent selection, overall good rather than brilliant.
Stayed 1 night in Oct 2023
Response from Saleem Asghar on 31 Oct 2023
Dear James Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. your comments about our team members were particularly pleasing to read. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Faye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were polite and helpful, room was big and clean too. Lovely little extras like complimentary flapjacks and a gorgeous throw on the bed
Stayed 1 night in Oct 2023
Response from Saleem Asghar on 31 Oct 2023
Dear Faye Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Gillian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and good breakfast but I was disappointed that we had to pay for parking but otherwise all was good .
Stayed 1 night in Oct 2023
Response from Saleem Asghar on 24 Oct 2023
Dear Gillian Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Daniel

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Saleem Asghar on 24 Oct 2023
Dear Daniel Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Saleem Asghar on 23 Oct 2023
Dear Alex Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Brian

Travelled with partner
Not bad
Stayed 2 nights in Oct 2023
Response from Saleem Asghar on 9 Oct 2023
Dear Brian Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The thought that I have picked this hotel and stayed there before Then to be asked for deposits for every night i stay there is worrying
Stayed 4 nights in Sep 2023
Response from Saleem Asghar on 6 Oct 2023
Dear James Thank you for completing your review and the comments you have made. It is hotel policy to take a pre authorisation for any extras incurred during a guests stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

6/10 Okay

maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Saleem Asghar on 9 Oct 2023
Dear Maggie Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

2/10 Terrible

Daniel

Stayed 1 night in Oct 2023
Response from Saleem Asghar on 5 Oct 2023
Dear Daniel Thank you for completing your review and the comments you have made. I am sorry to read we did not meet your expectations on your last visit. I do hope this does not deter you from staying with us in the future and we can welcome you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Albert

Liked: Cleanliness, property conditions & facilities
Shame about the view.
Overall a very pleasant stay. We had one evening meal which was excellent. Dining room very well appointed and food extensive. Just two 'beefs' The pillows were far too soft and the view from our room the worst we have ever had, worldwide. Not the hotel's fault just the way all the addons over the years have made the roof a right mess!
Stayed 3 nights in Sep 2023
Response from Saleem Asghar on 3 Oct 2023
Dear Albert Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Kiran

Stayed 1 night in Sep 2023
Response from Saleem Asghar on 23 Oct 2023
Dear Kiran Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,reception very helpful and nice Room was clean and you could put air condion on or heating.Beds were comfortable
Stayed 1 night in Sep 2023
Response from Saleem Asghar on 2 Oct 2023
Dear MichelleThank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay with us, I hope we can welcome you back to voco St John's Solihull in the near future.Kind RegardsSaleem AsgharDeputy General Manager

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Saleem Asghar on 3 Oct 2023
Dear Sally Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

10/10 Excellent

Dele

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was spotless the rooms was immaculate
Stayed 1 night in Sep 2023
Response from Saleem Asghar on 2 Oct 2023
Dear 252gaylorThank you for completing your review and the comments you have made. We are delighted to hear that you enjoyed your stay with us, I hope we can welcome you back to voco St John's Solihull in the near future.Kind RegardsSaleem AsgharDeputy General Manager

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Saleem Asghar on 28 Sept 2023
Dear Daniel Thank you for completing your review and the comments you have made. I was happy to read you enjoyed your stay. We very much look forward to welcoming you back in the near future. Kind Regards Saleem Asghar Deputy General Manager

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit
Reception was busy at both arrival and departure. Receptionist was pleasant and friendly. Got a little confused with room number. Rooms starting with a 4 are actually on 3rd floor. Room was clean and comfortable. Shower over bath which pleased wife as she much prefers a bath. Tea and coffee are available in room along with iron and ironing board. Wall mounted TV with limited channels. We both slept well even though room was over reception
Stayed 1 night in Sep 2023
Response from Saleem Asghar on 25 Sept 2023
Dear Sarah WeatherstoneThank you for completing your review and the comments you have made. We are pleased to hear that you enjoyed your stay with us. I do hope to we are able to welcome you back in the near future here at voco St John's Solihull.Kind RegardsSaleem AsgharDeputy General Manager

2/10 Terrible

Liza

Stayed 1 night in Sep 2023
Response from Saleem Asghar on 25 Sept 2023
Dear LizaThank you for completing your review and the comments you have made. I am sorry to see we did not meet your expectations on your previous visit, please accept my apologies for any issues you may have encountered. I do hope to we are able to welcome you back in the near future here at voco St John's Solihull.Kind RegardsSaleem AsgharDeputy General Manager