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"Room was very clean but we couldn't turn the heat down so it was very warm"

"The hotel reception area is lovely -mcshanes var & restaurant needs a complete overall as very dated and tables, chairs are wobbly and most chairs have split or damaged covering . Service is very slow only staffed by young people who looked stressed at times - food was good when it arrived and plenty of it . Rooms advertised as delux are basic - dirty carpets , old bed frames, pillows are very full but incredibly uncomfortable, woke up with stiff neck , asked for replacements ie soft fud not arrive after 2 days where I actually went and got them myself but no better flat and hard !! Not hotel quality pillows - cold room no extra blankets to use !! Had booked deluxe double room ended up with a triple - 2 single beds - 1 double /kingsize when questioned this I was told that’s the room allocated to you !! Very clutter with the extra beds and not the room we booked !! Tea & coffee supplied in the room which was nice but very sparse -2 tea bags / 4 coffee sachet/ 4 milk /4 sugar -3cups- The experience was disappointing I was expecting more delux - no room safe no mini fridge - 6 coat hangers for a weeks stay. No plugs by bed - the room & bath room were very clean but very dated and dirty carpets !! Didn’t spend much time in it -The staff I have to say are very friendly and always greet you - which was very nice . Would not return "

"Room was clean, TV was temperamental at working. "

"Great"

"Great friendly staff. Good restaurant. "

"Beautiful hotel, one of our favourites on the trip. "

"The room was very clean and well appointed."

"Staff were excellent, had an issue with room heating, health with it quickly and efficiently, no issues. I think it's equally important to rate a hotel not just on how well it runs but also how it handles any issues should they crop up. Would be happy to return on my next visit. "

"Great place to stay when visiting the shrine"