Our first interaction with Vacasa was…45 minutes before our check-in time, they called to inform us that the stairs leading from the deck to the beach had been wiped out by the last storm and that there was caution tape on the deck. So we would need to use the front door and walk around the house to get to and from the beach (the dunes are unfortunately completely eroded on this property). Not acceptable to not have direct beach access when renting a “beachfront” house. When questioned about the late notification, vacasa stated that the owners had just found out about it. But we later learned from a neighbor that it had happened 3 weeks prior. Poor service to provide such late notice with no alternatives offered. Asked about compensation, but have not yet heard back.
Mostly, we liked the property and really enjoyed our visit. The house felt clean and well cared for. The furniture and decorations were lovely - the colors and ocean-themed decor was perfect. Our favorite part were all the decks that overlooked the ocean. Great for watching sunsets while enjoying a cocktail. Loved the bar height chairs on the middle deck, which allowed for an unhindered view of the ocean.
Huge TV in living room and WiFi were excellent. Kitchen was very well stocked.
This is our feedback for improvement:
- No screen door in master bedroom and ripped screens in the windows, so could not open windows; very disappointing because weather was cool and wanted to open windows to hear ocean.
- The screen door on the lower deck was missing the handle (making it very hard to open from the outside) and one of the runner wheels was rusted out, so the screen door kept popping out.
- As others mentioned, sand in the driveway/garage needs to be cleaned - makes it impossible to avoid getting sand in house, especially without use of back stairs from beach. Hose in garage to wash off feet, but to turn it off, had to walk back through sand…
- Low water pressure in master bath sink (shower and kitchen sink were fine - didn’t use other bathrooms to check)
- King bed needs king size sheets - it had a queen size flat sheet (which was too small to cover 2 people) and a flat sheet used on the mattress instead of a fitted sheet, which did not fit and couldn’t be tucked in. And the pillows were king sized - with standard size pillow cases. Which meant about 6 inches of the pillow were sticking out uncovered…
- Several of the metal fixtures were rusted (curtain rods, metal trash cans) - may be time to replace
- House is extremely close to the beach, which is nice for the views/accessibility, but inhibits beach access during high tide, as tide comes all the way up to the house. Dunes eroded
- Spent alot of time killing black flies and fruit flies on the main floor. Not sure where the fruit flies were coming from, as we didn’t leave any fruit/food out. The black flies were very annoying out in the beach, as they bite. Guessing they were getting in through the rip on the screen door.