Smithtown Holidays from NZ$4,528

Misleading marketing, unsafe area, and zero basic amenities. This property is a masterclass in false advertising. It is marketed as a charming, cozy boutique hotel, but the reality is entirely different. If you value your safety, a decent night's sleep, or basic hotel amenities, look elsewhere. Here is what you are actually walking into: Location & Safety: Situated directly on a major thoroughfare, expect relentless street noise from sirens and honking all night long. Worse, there is no on-site parking—guests are forced to use a nearby paid lot that feels genuinely unsafe to walk to and from after dark. Basic Amenity Failures: We booked suites, yet the hotel couldn’t provide an iron or ironing board. Their excuse? They only own a couple for the entire property, and they were all checked out. That is completely unacceptable for any hotel claiming to be a boutique property. Ventilation & Air Quality: Both of our rooms were completely overpowered by a pervasive smell of marijuana. Based on how strong and widespread it was, it's clearly a major building ventilation flaw. The suites themselves are an adequate size, but that doesn't make up for a loud, unsafe, ill-equipped, and poorly managed property. Save your money and book somewhere that actually represents itself honestly.

The managers need complete retraining or higher managers that are way more capable in dealing with customers and not fighting and arguing with them and telling them they’re wrong

The best airbnb Ive stayed at in New York with the best price for our family of 6. The place was so clean, amenities looked brand new. It had a homey feel to it, my kids didnt want to leave. We will definently be booking again in the future.