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Reviews of Rezydencja Luxury Hotel

4 out of 5
Rezydencja Luxury Hotel
ul. Stara 1, Piekary Slaskie, Silesian

Reviews

9.4

Exceptional

Rating 10 - Excellent. 145 out of 199 reviews" "
Rating 8 - Good. 39 out of 199 reviews" "
Rating 6 - Okay. 12 out of 199 reviews" "
Rating 4 - Poor. 2 out of 199 reviews" "
Rating 2 - Terrible. 1 out of 199 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

iryna

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 1 night in Apr 2024

10/10 Excellent

Wuyou

Stayed 2 nights in Oct 2023

6/10 Okay

Krzysztof

Stayed 1 night in Sep 2023

10/10 Excellent

Youri

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will visit again
Nice place
Stayed 1 night in Jun 2023
Response from Aleksandra on 1 Aug 2023
Thank you for your feedback !

8/10 Good

Clint

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Grzegorz

Stayed 1 night in Nov 2022

10/10 Excellent

Juan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff was excellent and welcoming. The hotel has an amazing vibe and feel that takes you back to a bygone era. The restaurant had excellent food and a good variety of wines and drinks.
Stayed 3 nights in Mar 2022

10/10 Excellent

Sanghoon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with clean room, cozy breakfast and kind staffs
Stayed 1 night in Dec 2021

10/10 Excellent

Oddur

Stayed 1 night in Sep 2021

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Schlesien
Wonderful hotel with great friendly and helpful staff. The restaurant was good and the service was fast and attentive. The park is beautiful, the room was spacious and the breakfast was extremely good and every day a different selection! The gym was new equipment and the hot tub was a nice place to relax.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

peter

Stayed 1 night in Sep 2020
Response from Sylwia Rządkowska on 20 Oct 2020
Dziękujemy za najwyższą ocenę. Miło nam, że mogliśmy spełnić Pana oczekiwania. Serdecznie zapraszamy ponownie. Pozdrawiam

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Sylwia Rządkowska on 20 Oct 2020
Dziękujemy za wysoką ocenę. Serdecznie zapraszamy ponownie. Pozdrawiam

10/10 Excellent

Witold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Sylwia Rządkowska on 20 Oct 2020
Dziękujemy za najwyższą ocenę. Miło nam, że mogliśmy spełnić Pana oczekiwania. Serdecznie zapraszamy ponownie. Pozdrawiam

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Sylwia Rządkowska on 20 Oct 2020
Dziękujemy za najwyższą ocenę. Miło nam, że mogliśmy spełnić Twoje oczekiwania. Serdecznie zapraszamy ponownie. Pozdrawiam

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whole stay was great! Very nice hotel and really competent and courteous staff.
Stayed 2 nights in Mar 2020

10/10 Excellent

Witold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Sergey, Vilnius

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel , very good location, nice staff. Superb rooms
Stayed 1 night in Aug 2019
Response from Sylwia Rządkowska, Rooms Division Manager on 6 Sept 2019
Thank you for giving the highest rating. Greetings and welcome again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The property has a fantastic restaurant that offers world class meals. I was disappointed that we received a room with a view of a rooftop, although the place was not sold out. Moreover, the sink wasn’t draining and the safety lock was broken.
Stayed 1 night in Aug 2019
Response from Sylwia Rządkowska, Rooms Division Manager on 29 Aug 2019
Thank you for the feedback. We are glad that we could host you. Sorry for the inconvenience. In the future, please contact the reception who will change the room and solve your problems. Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Sylwia Rządkowska Rooms Division Manager on 9 Aug 2019
Thank you for the highest rating and welcome again, Regards, Sylwia Rządkowska Rooms Division Manager

10/10 Excellent

Ying-Shuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Sylwia Rządkowska, Rooms Division Manager on 9 Feb 2019
Szanowna Pani Noicolo, dziękujemy za podzielenie oceną. Pozdrawiam

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Ewa Góra Hotel Director on 11 Dec 2018
Dear Guest, Thank you for choosing our hotel. I am glad that the stay was successful and your expectations met. I warmly greet and invite you to visit us again. Ewa Góra Hotel Director

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Everything was amazing
Stayed 1 night in Jun 2018
Response from Ewa Góra General Manager on 4 Jul 2018
Dear Guest, Thank you for choosing our hotel. I am glad that the stay was successful and your expectations met. We try our best to provide our guests with the highest standard. I warmly greet and invite you to visit us again. Ewa Góra General Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful hotel with spacious, clean rooms. Great decor. Unfortunately Katowice/Bytom is never going to be a tourist Mecca.
Response from Agata Głuszek Revenue Manager on 30 May 2018
Dear Sir, Thank you for your positive comment regarding to your stay at our Hotel. However, we are very sorry, that according to your comment, though only the location did not meet your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious and Romantic Getaway
This place was truly delightful. The details and craftsmanship of the furnishings were in excellent taste. In some of the pictures I thought the rooms looked a bit gaudy, but in reality they are tastefully done. The staff was great. Dinner in the restaurant was delicious as well as well presented. There is a beautiful garden area which was lit with Christmas lights during our December visit. One think I misunderstood from the listing - the airport shuttle isn't free and in fact was to cost the same as getting a taxi.
Stayed 1 night in Dec 2017
Response from Agata Głuszek Revenue Manager on 26 Jan 2018
Dear Ms Nicole Thank you for choosing the Residence Luxury Hotel **** We are very pleased to read such a positive opinion. I cordially invite you to use our services again.

10/10 Excellent

Loleta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Everything was great. The room was beautiful, restaurant delicious and over a nice place to visit. Plan to return.
Stayed 1 night in Dec 2017
Response from Agata Głuszek Revenue Manager on 26 Jan 2018
Dear Mr. Loleta, We would like to thank you for choosing Rezydencja Luxury Hotel **** as well as for kind words and the highest marks in each category on the website hotels.com. I cordially invite you to use our services again. Kind regards

10/10 Excellent

Ofir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Loved everything here The room decor The garden The breakfast & dinner we had in the hotel And the downstairs jacuzzi
Stayed 2 nights in Oct 2017
Response from General Manager Ewa Gora on 13 Oct 2017
Dear Ofir, Thank You for choosing Rezydencja Luxury Hotel **** and maximum notes given us at the expedia.com We are very glad that You enjoyed the stay at our hotel. Your high notes are a sign for us that we choose a good path. We know how important is the good begining of the day, so we put a lot of heart to prepare a delicious and energizing breakfast. Our staff are really passionate about their care and make sure Your stay is memorable. We invite You again. Best regards Revenue Manager Łukasz Kala.

10/10 Excellent

hassan, lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location , nice staff
the hotel is in best location , near many big malls , ikea , fauchen , .... the staff is really nice the breakfast is great with free parking at hotel , exchange machine at the gaz station near by kfc and macdonalds few steps away
Stayed 1 night in Jul 2017
Response from Ewa Góra on 26 Aug 2017
Dear Hassan, Thank You for chossing Rezydencja Luxury Hotel **** and maximum notes given us at expedia.com. We are very glad that You liked our hotel and staff and delicoius breakfast. We invite You again. Best regards General Manager Ewa Góra.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Good location to access Katowice and Katowice Airport. Hotel is quiet, rooms large and very clean, nice decor.
Stayed 2 nights in Jul 2017
Response from General Manager Ewa Gora on 9 Aug 2017
Dear Anna,Thank you for choosing Luxury Residency Hotel **** and time devoted to expressing Your opinion. Your high notes and nice words are a sign that we are following the right path. Our staff strive to make the Guests leave the hotel in beautiful memories. We encourage you to visit again. Best regards General Manager Ewa Góra.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Response from General Manager Ewa Gora on 26 Jul 2017
Dear Anonymous, Thank You for choosing Rezydencja Luxury Hotel **** and maximum notes at hotels.com. We are very please that You liked our hotel. Our staff is always ready to help the Guest in every way and do their best to make Your stay unforgettable. We invite You again. Best regards General Manager Ewa Góra.

10/10 Excellent

Justyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Response from General Manager Ewa Gora on 3 Jul 2017
Droga Pani Justyno, Dziękujemy za wybór Rezydencja Luxury Hotel **** oraz maksymalne noty przyznane nam w serwisie hotels.com. Cieszymy się, że jest Pani usatysfakcjonowana z pobytu w naszym hotelu. Serdecznie zapraszamy ponownie. Pozdrawiam Dyrektor Generalny Ewa Góra.

10/10 Excellent

ron, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Very nice hotel close to the airport will stay there again
Response from Ewa Góra on 28 May 2017
Dear Ron, Thank You for choosin Rezydencja Luxury Hotel **** an maximum notes on expedia.com. We are very pleased that You liked Our Hotel. We invite You again. Best regards General Manager Ewa Góra.

10/10 Excellent

shalom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager Ewa Gora on 14 May 2017
Dear Anonymous, Thank You for choosing Rezydencja Luxury Hotel **** and maxiumum notes on hotels.com. We invite You again. Best Regards General Manager Ewa Góra.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Top rate and friendly, helpful front desk staff. Provided an outline of things to do and appreciate in the neighboring area. Room clean, quiet and well maintained. Breakfast adequate. The restaurant has excellent offerings. Good value for the money.
Response from General Manager Ewa Gora on 4 May 2017
Dear Stephen, Thank You for choosing Rezydencja Luxury Hotel **** and maximum notes at hotels.com. We are very glad that You appreciated our front desk staff, rooms and restaurant. We inwite You once again. Best regards General Manager Ewa Góra.

8/10 Good

Irit, israel

Liked: Staff & service, room comfort
Nice place near the airport.
Good location close to the airport if you come late at night. Rooms on the street side are noisy. Very nice breakfast. Bug room very well equipped.
Outside garden
Dining Room for Easter
Response from Ewa Góra on 10 Apr 2017
Dear Guest Thank You for choosing Rezydencja Luxury Hotel****. We are glad that You liked are rooms and breakfast. For Guests who want to rest in peace and quiet, we have rooms facing the garden. Extra charge for this room is 25 PLN. We encourage You to book this room. We invite You once again. Best regards General Manager Ewa Góra.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager Ewa Gora on 16 Mar 2017
Drogi Anonimie Dziękujemy za wybór Rezydencja Luxury Hotel****. Cieszymy się, że spodobał się Pani nasz Hotel. Serdecznie zapraszamy ponownie, Pozdrawiam Dyrektor Generalny Ewa Góra

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 27 Feb 2017
Drogi Panie Marcinie, Dziękujemy za wybór Rezydencja Luxury Hotel ****. Niezmiernie cieszy nas Pana satysfakcja z pobytu w naszym Hotelu. Serdecznie zapraszamy w nasze progi ponownie. Pozdrawiam, Dyrektor Generalny Ewa Góra

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cost vs. level of service is great!
1 night with colleague. Great kitchen, good Prices and clean and nice rooms. Come back again
Response from General Manager on 20 Dec 2016
Dear Guest thank you for choosing Rezydencja Luxury Hotel**** and your review. It would be nice to see you again! Best Regards, General Manager Ewa Góra

10/10 Excellent

Renata, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of best hotels in Poland in heart of Silesia
I travel for business a lot, spending 3-4 nights every week in hotels. But I found a home away from home at Rezydencja. I became a regular for a reason - while I work at many sites in the region of Silesia, I always choose to stay here even if it means a longer morning commute (which is never too long due to their great location). The service is simply exquisite. Truly one of the best, if not the best hotel in Poland. Staff is extremely well trained and knowledgable, and always ready to go an extra mile to assist you. Check in and check out formalities are swift and very pleasant, and I greatly appreciate the little extra gestures - like the time I got a pot of hot tea delivered to my room without ever mentioning it, simply because I was clearly under the weather. Lukasz and Marcin from the concierge are particularly obliging and extraordinarily accommodating. Rooms are kept spotless, and bathrooms are stocked with toiletries of unusually high quality. Mattresses are very comfortable and guarantee a good night sleep. The view from rooms overlooking the garden is simply bucolic - what a great break from the grey industrial landscape of the surroundings! Their award-winning restaurant is top-notch. Halibut steak with sauerkraut is my personal favorite. Leave some space for their mouthwatering and elaborate desserts! Ryszard, the dessert chef, is a genuine artist.
Response from Ewa Góra on 7 Dec 2016
Dear Mrs. Renato we are very pleased that you be willing to devote the time to write about us so flattering review. We work hard to make our guests staying overnight outside the home can nevertheless feel at home. We are also glad that such small gestures as hot tea on a cold day is appreciated. On behalf of the entire team thank You for your kind words and for the fact that it is You our loyal guest.   Sincerely Genaral Director Ewa Góra

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, would stay again.
Response from General Manager on 5 Dec 2016
Thank you for choosing our hotel. We strive to provide our guests with the best experience and value their opinions.

10/10 Excellent

jakub, Wellington Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing m
Super place - did not expect that .
Response from General Manager on 8 Sept 2016
Dear jakub, thank you for choosing Rezydencja Luxury Hotel**** and your review. It's really nice to read that our hotel is "super place". It would be nice to see you again! Best Regards, General Manager Ewa Góra

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 18 Oct 2016
Dear Elizabeth, thank you for choosing Rezydencja Luxury Hotel****. We are grateful for your recommendation. We hope to have the pleasure to welcome you back in Rezydencja Luxury Hotel**** in the near future. Best Regards, General Manager Ewa Góra

10/10 Excellent

DAVID, Saltburn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best hotel we've experienced.
Exceptional hotel, will definitely return.
Response from General Manager on 8 Sept 2016
Dear DAVID, thank you for choosing Rezydencja Luxury Hotel**** and spending your time on writing review about us. It's really nice to read good things about our hotel. We hope to have the pleasure to welcome you back in Rezydencja Luxury Hotel**** in the near future. Best Regards, General Manager Ewa Góra

10/10 Excellent

John, Cannock, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb, high quality, excellent hotel
Truly a wonderful hotel. From the staff, to the beautiful high standard of the whole hotel and the excellent food. I stay in hotels most weeks and I can definitely say this is an excellent hotel.
Response from General Manager on 8 Sept 2016
Dear John, thank you for choosing Rezydencja Luxury Hotel**** and spending your time on writing review about us. We are very pleased that you appreciated the standard of our hotel, excellent food and good working staff. We hope to have the pleasure to welcome you back in Rezydencja Luxury Hotel**** in the near future. Best Regards, General Manager Ewa Góra

6/10 Okay

Barbara, Sebastian, Florida

Liked: Cleanliness, property conditions & facilities, room comfort
All show no substance
For Americans used to premium service this was a real let down. The first 3days wakeup calls went to another room and our 2nd room key also. Not even coffee in the room or an iron for touch ups. The language barrier was immense when we wanted to get a desire across, and we speak German and English. Breakfast staff was attentive to Poles and barely offered any assistance to us. Quiet time was to begin at 11pm and we were kept up all night by a couple fighting in the room above us and on another occasion by a party in the Garden out side our "Presidentian suite" till 5am. Reception couldn't even print out our e-tickets to return home. We strongly advise Americans to stay away unless they are satisfied with lots of yeses and smiles with no substance. We were there to see grandchildren and unless you enjoy walking through the worst of the Bronx stay away....the streets and buildings around the hotel talk for themselves. This a place that caters to events not individuals even when you book their best room.
Response from General Manager on 30 Sept 2016
Dear Barbara, thank you for choosing Rezydencja Luxury Hotel****. Our team is here to take care of all of our Guests and ensure that they leave with beautiful memories, so receiving feedback like yours makes us very sad. We always try to resolve any problems. We are very sorry that you are not completely satisfied with your stay. However, if you decide to come back, we promise that we will try to do everything to regain your trust. Best Regards, General Manager Ewa Góra

10/10 Excellent

Christopher, Scunthorpe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* Service and food
Amazing service, amazing room, amazing food! I will defiantly be coming back. Wifi could have been better though.
Response from General Manager Ewa Gora on 25 Jun 2016
Dear Christopher, thank you for choosing Rezydencja Luxury Hotel****. Our team is here to take care of all of our Guests and ensure that they leave with beautiful memories, so receiving feedback like yours makes us very happy. We are very pleased that you appreciated the standard of our rooms, quality of sercive and our food. We hope to have the pleasure to welcome you back in Rezydencja Luxury Hotel**** in the near future. Best Regards, General Manager Ewa Góra

10/10 Excellent

Nataliya, Kyiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful restaurant and pleasant interior
This is the second time we stay in this hotel and we love it! Would recommend it to everyone. Pleasant interior that makes you feel like home and absolutely wonderful restaurant! We travel a lot but the quality of food and service in the restaurant is one of the best that we have ever experienced.
Response from General Manager Ewa Gora on 18 Feb 2016
Dear Nataliya, thank you for choosing Rezydencja Luxury Hotel****. Our team is here to take care of all of our Guests and ensure that they leave with beautiful memories, so receiving feedback like yours makes us very happy. We are very pleased that you felt like home. Our Chef is a culinary arts enthusiast. He puts in his work a lot of passion and effort, so your words about our cuisine will be great news for him. Thank you again for taking the time to share your experience with other travelers and we hope to have the pleasure to welcome you back in Rezydencja Luxury Hotel**** in the near future. Best Regards,

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 20 Oct 2016
Panie Danielu, dziękujemy za wybór Rezydencja Luxury Hotel**** oraz wysoką ocenę naszego obiektu. Cieszymy się, że spełniliśmy Pana oczekiwania i mamy nadzieję gościć Pana ponownie. Zapraszamy! Pozdrawiam, Dyrektor Generalny Ewa Góra