I'm sorry for the unsatisfactory stay. We regret that it did not meet your expectations. We will strive to provide a better service on your next visit. Thank you

Hi Dale,I apologize that your overnight stay was not satisfactory. However, it doesn't seem fair to raise these complaints. When you checked in, we clearly informed you about the hotel's conditions. We couldn't offer the king-size room due to a water heater malfunction, breakfast wasn't available, and you agreed to check in for the full-size bed room with a 10 discount. Additionally, we immediately replaced the faulty refrigerator upon your feedback. We understand that this may have inconvenienced you, but equipment malfunctions can occur unexpectedly and may be beyond the hotel's control. We're sorry for any inconvenience and will strive to provide a better experience during your next visit. Thank you.

Dear Mr. OrovitzI hope this message finds you well. First and foremost, we would like to extend our heartfelt apologies for the inconvenience and dissatisfaction you experienced during your recent stay at our hotel.We value each and every one of our guests, and it is disheartening to hear that we fell short in providing you with the exceptional experience that we strive for. Your feedback is invaluable to us, as it helps us identify areas where we can improve and refine our services.Once again, please accept our deepest apologies for any inconvenience caused. We hope that you will give us another opportunity to demonstrate the level of service that we are capable of providing.Sincerely,Mun, YongGeneral Manager

Dear Jeff,It's unfortunate to know that the upkeep of our accommodations failed to impress you. We understand your frustration and we'll keep your comments in mind as we continue to make changes. Thank you, and we hope you'll join us again soon.

Thank you so much for staying at our hotel. We will try to serve you more comfortably in the future.

Thank you so much for staying at our hotel. We will try to serve you more comfortably in the future.

We appreciate you sharing your comments. We are sorry for any lapse in cleaning during your visit. Furthermore, our full breakfast has been suspended due to the pandemic, and we hope you understand. We wish you the best, and we hope to welcome you back for a better stay in the future.

Dear Walter, While we are happy to learn you found the bed to be comfortable, we apologize for the aspects that were not in line with our usual standards. We wish you had let us know about the issues you encountered so that our helpful staff could have found a prompt solution, and ensure your visit was everything it should have been. Should your visits bring you back our way, we would appreciate another chance to demonstrate our true value and high standards.

We have a high standard of quality for providing an enjoyable stay for our valued guests, and your experience should never have been an exception. Please accept our apologies for any inconvenience caused by the odor in your room, and other aspects of our amenities that were less than satisfactory. Know that the appropriate departments have been made aware of your concerns to ensure the comfort and safety of our valued guests. If your travels bring you back to our area, we hope you allow us to demonstrate our commitment to provide a rewarding experience to each guest.

Dear Scott, Our team is always committed to a clean and comfortable stay, so it is unfortunate that you encountered some unwanted guests. Reports of this nature are taken seriously, and we have asked our pest service to make an extra trip out to the property to ensure everything is in order. We also apologize for any odor you may have experienced and have spoken to our housekeeping team to ensure the issue is promptly rectified. It would be an honor to make it up to you the next time you're visiting the area.