Studio, Balcony

Reviews of D'Hotel Singapore managed by The Ascott Limited

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 614 out of 1001 reviews" "
Rating 8 - Good. 300 out of 1001 reviews" "
Rating 6 - Okay. 58 out of 1001 reviews" "
Rating 4 - Poor. 15 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Katsuhiko

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There are not any convenience store around D'Hotel.
Stayed 2 nights in Apr 2024
Response from With Sincere Apologies on 20 Apr 2024
Dear Katsuhiko, --Greetings. ---We deeply regret to learn you did not fully enjoy your 2 nights stay at our boutique hotel due to our hotel's location and lack of convenience stores in the vicinity and we apologise for the disappointment caused to you and your lovely wife. ---We sincerely thank you for giving us the pleasure of hosting you and your wife at our boutique hotel. --We wish you and your lovely wife well. --Kind regards, --The management of D'Hotel Singapore

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Just looking quite old & tired. Eg cracked sink, limited hot water
Stayed 2 nights in Mar 2024
Response from With Sincere Apologies on 2 Apr 2024
Dear Michael, ---Greetings. We deeply regret to learn you did not fully enjoy your 2 nights stay at this centrally located boutique hotel and we apologise for the disappointment caused to you. –We appreciate your valuable feedback about the condition of the 6th level room you stayed in, and we will be sharing your feedback with the relevant people so they can review improvement plans for the property. –We sincerely thank you for giving us the pleasure of hosting you, and we do hope you will give us a chance to welcome you back. --Kind regards, --The management of D’Hotel Hotel Singapore

6/10 Okay

Aref

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The air conditioning didn’t work on the first night, which in Singapore is excruciating. They tried to fix it but then moved us to another room for the night which smelt stale. They took most of the second day to fix the room we were originally in, meaning we couldn’t easily access our stuff or change and basically had to be out in what we wore the previous day. I definitely won’t go back or recommend.
Stayed 3 nights in Mar 2024
Response from With Sincere Apologies on 31 Mar 2024
Dear Aref, --Greetings. We deeply regret to learn you did not enjoy your stay at this centrally located boutique hotel and we apologise for the disappointment caused to you and your friend. –We appreciate your valuable feedback about the condition and cleanliness of the 2nd level rooms you stayed in, and we are truly sorry for the discomfort and inconvenience caused to you and your friend. –Please be assured our Housekeeping and Engineering Managers will investigate and review our current processes so improvements can be sought. ---We sincerely thank you for giving us the pleasure of hosting you and your friend, and we do hope you will give us a chance to welcome you back. --Kind regards, --The management of D’Hotel Hotel Singapore

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and quiet place to stay; friendly and professional staff; close to MRT stops; walkable to a big local eatery complex and a food market
Stayed 1 night in Mar 2024
Response from With Heartfelt Appreciation on 25 Mar 2024
Dear Jeffery, --Greetings from your friendly team at D’Hotel Singapore! Thank you for taking time to review your stay experience at our boutique hotel. ---We are delighted you had a great stay with us, and you found our strategic location with proximity to Tiong Bahru Food Center and many eateries convenient. –---All of us are truly humbled and appreciative of your lovely compliment for our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you. Thank you! ---We have truly enjoyed being of service to you and we sincerely hope to welcome you back for more enjoyable and comfortable stays with us. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards, --- The management of D’Hotel Singapore

10/10 Excellent

Jia Yeng

Stayed 1 night in Mar 2024
Response from With Heartfelt Appreciation on 26 Mar 2024
Dear Jia Yieng, --Greetings from D’Hotel Singapore! Thank you for your valued support for our boutique -hotel and for taking the time to review your stay with us. ----We are delighted you have awarded a perfect rating for your stay experience at our boutique hotel. ---With your experience staying with us, we sincerely hope our boutique hotel will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. If there is anything we may assist you with your stay at our hotel, we invite you to contact us as we would be most glad to be of assistance. . –Thank you for giving us the great pleasure and privilege of hosting you at our boutique hotel. --We are at your service, and we wish you well --Kind regards, --The management of D’Hotel Singapore

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from With Heartfelt Appreciation on 7 Mar 2024
Dear Gabrielle, --Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our boutique hotel. We are thrilled you and your partner had a wholly enjoyable and comfortable 7 nights stay with us. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --It has truly been our great privilege and pleasure to have been of service to you and your partner, and we sincerely hope D’Hotel remains as your choice accommodation whenever you are back in our city-state. --All of us look forward to being of service to you and your partner again. We are at your service, and we wish both of you well. --Thank you for your valued support. --Kind regards,The management of D’Hotel Singapore

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time we have been to Singapore and loved it, we felt the hotel was close to everything and the staff were extremely helpful and could not fault their service. Would definitely stay here again.
Stayed 8 nights in Feb 2024
Response from With Heartfelt Appreciation on 26 Feb 2024
Dear Andrea, --Greetings from D'Hotel Singapore! --Thank you for choosing our centrally located boutique hotel for your recent holiday in our city-state. --All of us are delighted you and your partner had a wholly enjoyable and comfortable 8 nights stay with us. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! ---It brings us much joy to learn you shall be returning to stay with us and we shall do all possible to deserve your valued trust. If there is anything we can do to assist you with your future stays at our boutique hotel, we invite you to contact us as we would be most glad to be of assistance to you and your partner. --All of us have truly enjoyed being of service to you and your partner at D'Hotel, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish both of you well. Thank you for your valued support. ---Kind regards,The management of D'Hotel Singapore

6/10 Okay

cheyau, Vancouver

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property is old and many amenities need to be requested such as facial towels, hair dryer, launder plastic bag etc
Stayed 1 night in Feb 2024
Response from With Sincere Apologies on 23 Feb 2024
Dear Cheyau, --Greetings. We deeply regret to learn you did not enjoy your stay at this centrally located boutique hotel and we apologise for the disappointment caused to you. –We appreciate your valuable feedback about the condition of this boutique hotel, and we will be sharing your feedback with the relevant people so they can review improvement plans for the property. –Regarding the laundry bags and the items that you have mentioned, please allow us to explain that as part of our environmental commitment to reducing plastic waste, we do not provide these in our rooms, We adopt a similar principle for single use amenities, and even though we do not put them in our guest rooms, they are available upon request at our Reception counter. –We sincerely thank you for giving us the pleasure of hosting you, and we do hope you will give us a chance to welcome you back. --Kind regards, --The management of D’Hotel Hotel Singapore

8/10 Good

Hoang

Liked: Staff & service
Good lobby with morning sandwiches. Hallway lightings a bit dark
Stayed 1 night in Jan 2024
Response from With Heartfelt Appreciation on 31 Jan 2024
Dear Hoang, --Greetings from D'Hotel Singapore! --We are thrilled to learn you and your lovely partner had a pleasant stay with us, and you liked the complimentary "Light Bites" we provide our guests in the mornings. --We are truly appreciative of your feedback about the corridors of our room levels and we assure you we will be reviewing this matter for improvements. --All of us have truly enjoyed being of service to your lovely partner and you. We look forward to welcoming both of you back to our boutique hotel. --Thank you. --Kind regards,The management of D'Hotel Singapore

8/10 Good

Ani

Travelled with partner
Good value. Friendly and helpful staff.
Stayed 1 night in Jan 2024
Response from With Heartfelt Appreciation on 28 Jan 2024
Dear Ani, --Greetings from all of us at D’Hotel Singapore! Thank you for choosing our boutique hotel for your recent visit to our city-state and for letting us know you found good value in your stay with us. --All of us are thrilled to learn you and your lovely wife had an enjoyable and comfortable 4 nights stay with us. –We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be sharing your compliment with them, and we will thank them for their dedicated service. Thank you for making them feel valued too! --Thank you for giving us the great pleasure to have been of service to you and your lovely wife. All of us earnestly look forward to welcoming you back soon. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of D’Hotel Singapore

10/10 Excellent

Jeeva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from With Heartfelt Appreciation on 28 Jan 2024
Dear Jeeva, --Greetings! Thank you for taking the time to leave us a perfect rated review for your 2 nights stay experience at our boutique hotel. –All of us are delighted you and your lovely partner had a great stay with us. All of us truly value our guest satisfaction as top priority and we are committed to our guests. It is guests like you and your partner who make our job wonderful. Thank you! –With your recent stay with us, all of us earnestly hope our boutique hotel will remain as your choice lodging whenever your travels bring you and your lovely partner back to our city-state. ---We look forward to being of service to you and your lovely partner again. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of D’Hotel Singapore

4/10 Poor

Heather

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is in disrepair, and the room was dirty. The ceiling was dripping, moldy, and falling down outside our room. The walls inside our room were water damaged and moldy, and the shower had mold. We took photos, but I don't know how to submit them. This was supposed to be a highly rated, 4-stat hotel. I feel like I was duped by Expedia. The staff was friendly, but housekeeping kept removing our towels. We had to request them to be returned multiple times.
Stayed 7 nights in Jan 2024
Response from With Sincere Apologies on 25 Jan 2024
Dear Heather, --Greetings. Thank you for taking the time to share your valuable feedback about your stay experience at our boutique hotel. –We are truly sorry for the discomfort and disappointment caused to you and your friend by the leaking ceiling outside the 6th level room assigned for your 7 nights stay and the shortfalls in our cleaning service. –We would like to share that our management is waiting for the approval from the relevant persons, and we assure you once this approval has been obtained, we will carry out the needed corrective and waterproofing works as soon as we are able to. We seek your kind understanding in this matter. --Please be assured we have taken note of your feedback regarding the shortfalls in our cleaning service and that our Housekeeping Manager will investigate. Upon the conclusion of her investigation, she will counsel her team member concerned and if needed she will also place this team member under close monitoring until marked improvements are realized. –All of us truly hope this inopportune stay experience you and your friend had will not deter you from staying with us again as we sincerely hope to recover your trust in our service and create a better stay experience for you. --We wish both of you well. --Kind regards,The management of D’Hotel Singapore

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing is the reception area is very small. But for the capacity of the hotel , it is ok. One important thing is the outer construction of the building, it is not too fire safe friendly. Still can’t figure out why the outer meter wall unit works when there is fire
Stayed 2 nights in Jan 2024
Response from Thank You For Your Feedback on 21 Jan 2024
Dear Betty, --Greetings from D'Hotel Singapore! Thank you for choosing our boutique hotel for your recent holiday in our city-state and for letting us know you and your husband had a pleasant 2 nights stay with us. --Regarding your feedback on this property being fire-safety friendly, please allow us to assure you that all building owners in Singapore are required to strictly adhere to Singapore's law under Section 35 of the Fire Safety Act 1993 and that the building has to be inspected annually to maintain the integrity of its fire protection systems. Otherwise, the Commissioner of SCDF (Singapore Civil Defense Force) will revoke any Fire Certificate and a severe penalty will be imposed. We seek your kind understanding in this matter, and we assure you that our management will and has always strictly adhered to to the national requirements and practices. --We sincerely thank you for giving us the pleasure of hosting you and your husband at our boutique hotel and we hope we have assured you of the safety measures we undertake at our property because the safety and security of our guests are our utmost priorities when they stay with us. --We wish you and your husband well. --Thank you.Kind regards,The management of D'Hotel Singapore

10/10 Excellent

Kent M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second stay as good as the first
This is my second stay there. Superb in all respects as always. Highly recommended.
Stayed 3 nights in Jan 2024
Response from With Heartfelt Appreciation on 19 Jan 2024
Dear Kent M,Greetings and welcome back! Thank you for your valued support for our boutique hotel. --All of us are delighted you and your lovely family had another wonderful stay with us. --We are truly grateful for your high recommendation for our boutique hotel. This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness and valued trust. –As always, it has truly been our great pleasure and privilege to have been of service to you and your lovely family, and we truly hope D'Hotel will remain as your choice accommodation whenever you are back in our city-state. --All of us eagerly await to welcome you and your lovely family back. We are at your service, and we wish you and your lovely family well. --Kind regards,The management of D'Hotel Singapore

10/10 Excellent

Yuika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of the staff was wonderful. The room was also clean.
Stayed 3 nights in Jan 2024
Response from With Heartfelt Appreciation on 9 Jan 2024
Dear Yuika,Greetings from all of us at D’Hotel and thank you for giving us the great privilege and pleasure to have been of service to you during your recent stay with us. We are incredibly grateful you took the time to review your experience at our boutique hotel and for letting us know you had a great 3 nights stay with us. –Our management values customer satisfaction as top priority and we are committed to our guests. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. It is guests like you who make our job wonderful, and we are truly grateful to you for inspiring us and fueling our passion to serve. Thank you!All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you. ---Kind regards,The management of D’Hotel Singapore

8/10 Good

fara

Stayed 2 nights in Jan 2024
Response from With Heartfelt Appreciation on 9 Jan 2024
Dear Fara,Greetings! Thank you for choosing our boutique hotel for your recent family holiday in Singapore. We are thrilled to know you and your lovely family had a pleasant stay at our boutique hotel. –All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and your family. We earnestly hope to welcome all of you back. We are at your service, and we wish you and your lovely family well. Thank you. --Kind regards,The management of D’Hotel Singapore

8/10 Good

Roza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The day of our enterance the smell in the area was not good , garbage ( empty boxes ) were visible , the cieling was leaking water at 6th floor but the rooms were very clean and spacious, the staff were friendly and location has easy access to mrt .
Stayed 2 nights in Jan 2024
Response from With Heartfelt Appreciation on 9 Jan 2024
Dear Roza,Greetings from your friendly team at D’Hotel Singapore! Thank you for choosing our boutique hotel and for letting us know you and your partner had an enjoyable and comfortable stay with us. ---We are appreciative of your valuable feedback regarding the ceiling leak at the 6th level corridor. We humbly admit we occasionally experience ceiling leaks at different areas along the 6th level corridor especially when we experience continuous and heavy rain, and our cluster management is working with the relevant persons to carry out waterproofing works at the rooftop to improve this matter. –We are very grateful for your heartwarming compliment on our team’s service, and we are indeed comforted to know our service compensated for the areas we lacked during your stay. Thank you for giving us the great pleasure to have been of service to you and your partner. All of us sincerely hope to welcome you and your partner back, giving us an opportunity to create a better stay experience for you. We are at your service, and we wish both of you wellThank you. ---Kind regards, The management of D’Hotel Singapore

10/10 Excellent

Kent M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch service. The staff is wonderfully attentive and helpful. Clean, modern and conveniently located hotel. Rooms are very big by Singapore standards. Free breakfast is a nice touch.
Stayed 2 nights in Jan 2024
Response from With Heartfelt Appreciation on 9 Jan 2024
Dear Kent M,Greetings! Thank you for choosing our centrally located boutique hotel for your holiday in Singapore and for taking time to review your stay with us. We are delighted you had a great stay with us. –All of us are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making our team members feel valued too! --We note you have another stay with us soon and we sincerely thank you for your valued support. Please be assured we will do all possible to ensure we deserve your valued trust and ensure your stay with us is comfortable. –It has been our great pleasure and privilege to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards, The management of D’Hotel Singapore

8/10 Good

Elysa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from With Heartfelt Appreciation on 20 Dec 2023
Dear Elysa ,Greetings! Thank you for choosing our boutique hotel for your recent holiday in Singapore. We are heartened to learn you had a pleasant 2 nights stay with us. --All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back. --If there is anything we can do to assist you with your future stays at our boutique hotel, please do not hesitate to let us know. We are at your service, and we wish you well. Thank you. --Kind regards,The management of D;Hotel Singapore

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from With Heartfelt Appreciation on 14 Dec 2023
Dear Daniel,Greetings! We are so grateful you took time to review your 7 nights stay experience at our boutique hotel with a perfect rating. We are delighted you and your lovely partner had a fabulous stay with us. --All of us truly value our guest satisfaction as top priority and we are committed to our guests. It is guests like you and your lovely partner who make our job wonderful. Thank you for fueling our passion to serve! --With your recent stay with us, all of us earnestly hope D’Hotel will remain as your choice lodging whenever your travels bring you and your partner back to our city-state. If there is anything we can do to assist you with your future stays with us, we invite you to let us know as we would be most glad to be of assistance to you. --All of us have truly enjoyed being of service to you and your lovely partner at our boutique hotel, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of D’Hotel Singapore

10/10 Excellent

marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from With Heartfelt Appreciation on 13 Dec 2023
Dear Marilyn,Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our boutique hotel. We are thrilled you and your friend had a wholly enjoyable and comfortable 5 nights stay with us. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --It has truly been our great privilege and pleasure to have been of service to you and your friend, and we sincerely hope D’Hotel remains as your choice accommodation whenever you are back in our city-state. All of us look forward to being of service to you and your friend again. We are at your service, and we wish both of you well. --Thank you for your valued support. --Kind regards,The management of D’Hotel Singapore

10/10 Excellent

Dian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and helpful with whatever we needed. Easy check in and check out. It was also at a great spot for a reasonable price.
Stayed 4 nights in Dec 2023
Response from With Heartfelt Appreciation on 7 Dec 2023
Dear Dian,Greetings from your friendly team at D’Hotel Singapore! Thank you for choosing our boutique hotel and for letting us know you found your stay to be of good value. All of us are delighted you and your partner had a wholly enjoyable and comfortable stay with us. –We are truly humbled and grateful for your heart-warming compliment for our team’s service as it inspires us to always provide the highest level of service in our industry. Thank you for making our team feel valued too! --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! –It has been our great pleasure to have been of service to you and your partner at our boutique hotel, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish both of you well. Thank you for your valued support.Kind regards,The management of D’Hotel Singapore

10/10 Excellent

AMALIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 4 nights in Dec 2023
Response from With Heartfelt Appreciation on 5 Dec 2023
Dear AMALIA,Greetings from all of us at D’Hotel Singapore and thank you for taking time to review your recent stay experience at our boutique hotel! --All of us are delighted you and your husband had a wonderful 4 nights stay with us at our centrally located boutique hotel. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and nothing motivates us more than knowing our service has been the main contribution to the success of your stay with us. Please be assured we will be sharing your heartwarming compliments with our team members, and we will definitely thank them for their dedicated service. Thank you for making them feel valued too! --It has truly been our great privilege and pleasure to have been of service to you and your husband. All of us eagerly wait to welcome you back. We are at your service, and we wish both of you well. Thank you for your valued support. ------Kind regards,The management of D’Hotel Singapore

8/10 Good

Siti Zawiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from With Heartfelt Appreciation on 6 Dec 2023
Dear Siti Zawah,Greetings! Thank you for taking the time to review your recent stay at our boutique hotel and for letting us know you had an enjoyable and comfortable stay with us. –All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back. --If there is anything we can do to assist you with your future stays at our boutique hotel, please do not hesitate to let us know. We are at your service, and we wish you well. Thank you. --Kind regards,The management of D;Hotel Singapore

10/10 Excellent

Eddie

Stayed 1 night in Nov 2023
Response from With Heartfelt Appreciation on 21 Dec 2023
Dear Eddie,Greetings from D’Hotel Singapore! Thank you for your valued support for our boutique hotel and for taking the time to review your stay with us. We are delighted you have awarded a perfect rating for your stay experience as it shows us you and your lovely partner had a great stay with us. – It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for making us feel valued too! --With your experience staying with us, we sincerely hope our boutique hotel will be your choice accommodation in Singapore, and you will also recommend us to your family and friends. If there is anything we may assist you with your stay at our hotel, we invite you to contact us as we would be most glad to be of assistance.--Thank you for giving us the great pleasure and privilege of hosting you and your lovely partner at our boutique hotel. -- We are at your service, and we wish both of you well. –Kind regards,The management of D’Hotel Singapore

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The property is close to a couple of MRT stations, there are dining options in the close proximity and the staff are very friendly and helpful. The only downside I did notice a small amount of wall coverings coming away from the wall. The room size is good and the bed very comfortable, would definitely stay there again
Stayed 11 nights in Nov 2023
Response from With Heartfelt Appreciation on 24 Nov 2023
Dear Brian,Greetings! We are so grateful you took the time to leave us a perfect-rated review of your stay experience at our boutique hotel. We are delighted you had a wonderful 11 nights stay with us, and you found our location with proximity to many eateries and various public transport options convenient. --All of us are truly humbled and appreciative of your lovely compliment for our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you! --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for fuelling our passion to serve! ---We are indeed thrilled to learn you will return to stay with us and all of us sincerely thank you for your valued trust and support. If there is anything we can do to assist you with your future stays at our boutique hotel, we invite you to let us know as we would be most glad to be of assistance to you. –It has truly been our great pleasure and privilege to have been of service to you and we eagerly await to welcome you back. We are at your service and wish you well. --Kind regards,The management of D’Hotel Singapore

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, clean and close to the main areas. Staff was nice and offered a late check out given our late arrival.
Stayed 1 night in Nov 2023
Response from With Heartfelt Appreciation on 12 Nov 2023
Dear David,Greetings! Your friendly team at D’Hotel Singapore truly appreciates your valued support for our boutique hotel and for your valuable feedback on your stay experience with us. All of us are delighted you and your friend had a wonderful stay with us, and you find our boutique hotel’s location with easy accessibility to many eateries and various modes of public transport convenient. --We are truly grateful for your heart-warming compliment for our team’s service, and we assure you our dedicated team members will be pleased to learn of your high praise. They work very diligently, and your generous mention will provide them with great encouragement to keep doing what they are doing. Thank you!With your recent experience staying with us, we truly hope D’Hotel will be your go-to accommodation whenever you are back in Singapore, and you will recommend us to your family and friends. –Thank you for giving us the great privilege and pleasure of being of service to you and your friend. All of us earnestly look forward to welcoming you and your friend back and being of service to you again soon. Please do not hesitate to contact us if there is anything we assist with your future stays at our boutique hotel as we would be most glad to be of assistance to you We are at your service, and we wish both of you well. --Kind regards,The management of D;Hotel Singapore

6/10 Okay

Yiu Cheong

Liked: Cleanliness, staff & service
The property seems a bit old even though after the renovation I guess. There is not many facility. Have to walk about 10 mins to MRT. However, if you'd like to take bus, the bus stop is across the street. Overall the staff is friendly and help. It's a Ok hotel
Stayed 4 nights in Oct 2023
Response from With Sincere Apologies on 6 Nov 2023
Dear Yiu Cheong,Greetings. Thank you for taking time to review your recent 4 nights stay with us and we are truly sorry for the disappointment and discomfort caused to you and your lovely wife by the condition of this boutique hotel. We would like to assure you our management is taking your feedback seriously and we shall be sharing your candid feedback on the condition of this boutique hotel with the relevant people so they may review improvement plans for this property. ----Despite the detractions in your stay, we are very grateful for your heartwarming compliment for our team’s service, and we are indeed comforted to know our service compensated for the areas we lacked during your stay. --We sincerely hope to welcome you and your lovely wife back, giving us an opportunity to create a better stay experience for you and your husband. We are at your service, and we wish both of you well. Thank you. --Kind regards,The management of D’Hotel Singapore

6/10 Okay

Kate

Disliked: Property conditions & facilities
Rooms large but very shabby. The rooftop bar (where I'd hoped to be able to work) is permanently closed but still advertised as a facility. Staff neglected to mention either the gym or free breakfast in the lobby, I only found out about both while checking out. Staff were kind, but ineffective. Advertised water was not provided in the room at any point during my stay.
Stayed 2 nights in Oct 2023
Response from With Sincere Apologies on 1 Nov 2023
Dear Kate,Greetings. We deeply regret to learn you did not fully your stay at our boutique hotel. We sincerely thank you for your valuable feedback on the various matters you have kindly shared in this review, and we are truly sorry for the disappointment caused to you. Please be assured we will be sharing your feedback with the relevant people so they can review improvements in the areas we lack. –We would also like to aologise for the disappointment caused to you by our team member’s service with regard to information about this centrally located property. Please allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us and that our team provides efficient, friendly and helpful service always. Following your feedback, we assure you our Guest Service Manager shall be investigating and counselling our team members concerned. We truly appreciate your valuable feedback as it is essential in educating our staff about good and bad service, and we shall ensure your feedback will be given to all. –All of us truly hope you will give us another chance to welcome you back as we sincerely hope to recover your trust in our service and create a better stay experience for you. --Thank you. –Kind regards,The management of D’Hotel Singapore

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service
The Havelock stop on the TEL is only about 3 minutes away. This line provides quick access to Orchard Road and Marina Bay shopping and sights. Staff were very pleasant and always willing to help. This hotel does not have a restaurant and breakfast is a nice pre-packaged sandwich. However there are morning and evening dining options nearby. Tiong Bahru Food Centre is nearby but many of the stalls are closed in the evening. The area around the hotel has some nice small restaurants
Stayed 2 nights in Oct 2023
Response from With Heartfelt Appreciation on 1 Nov 2023
Dear Allan,Greetings from your friendly team at D’Hotel Singapore Thank you for choosing our boutique hotel for your recent family holiday in our city-state and for taking time to review your recent 2-nights stay with us. We are delighted you and your lovely family had a great stay with us, you found our location with easy accessibility to many eateries, Havelock MRT station and Tiong Bahru neighbourhood convenient. --It is always such a boost to all of us when we hear such positive feedback as it truly inspires all of us to provide the best service, products and facilities for our guests. --With your recent experience at our hotel, we truly hope you will now make us your choice accommodation whenever your travels bring you and your family back to our city-state, and you will contact us if there is anything we can assist you with for your future stays. --Thank you for giving us the great privilege and pleasure of being of service to you and your lovely family. We earnestly look forward to welcoming you back for more enjoyable and comfortable stays at our boutique hotel. We are at your service, and we wish all of you well. --Kind regards,The management of D’Hotel Singapore

10/10 Excellent

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
D'hotel is only about 3 minutes from a MTR station. Staff were pleasant, the rooms were spacious and quiet. The pre-packed breakfast sandwich and small liquid yoghurt drink were a surprise but could be enjoyed before looking for other morning food choices.
Stayed 4 nights in Oct 2023
Response from With Heartfelt Appreciation on 1 Nov 2023
Dear Allan,Greetings! Thank you for choosing our boutique hotel for your recent family holiday in Singapore and for taking time to share this heartwarming review on your stay experience at D’Hotel. –All of us are delighted you and your lovely family had a great stay with us, and you like the ambiance and spaciousness of the 2nd level rooms you stayed in. We are indeed heartened to learn you also found our boutique hotel’s proximity to Havelock MRT station convenient and ideal for exploring our city-state. --We are truly humble and grateful to learn you have also enjoyed the service from our team and we sincerely thank you for your kind mention. Our management values our guest satisfaction as top priority and we are committed to our residents. Its guests like you and your lovely family who make our job wonderful and inspire us to fuel our passion to serve- Thank you! –All of us have truly enjoyed being of service to you and your lovely family, and we truly hope D’Hotel remains as your choce accommodation when your travels bring you back to Singapore. We earnestly look forward to welcoming you and your family back for more enjoyable and comfortable stays with us. We are at your service, and we wish all of you well. Thank you for your valued support. --Kind regards,The management of D’Hotel Singapore

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower is not separated from the water closet makes the whole area wet and slippery.
Stayed 2 nights in Oct 2023
Response from With Sincere Apologies on 31 Oct 2023
Dear Calvin,Greetings! Thank you for choosing this centrally located boutique hotel and for letting us know you and your lovely wife had a pleasant 2 nights stay with us. –We truly appreciate your valuable feedback about the design of the bathroom in the 6th level room assigned for your stay and we apologise for any discomfort and inconvenience caused to you and your wife. Please allow us to assure you we will share your feedback with the relevant people so they can review improvements and consider refurbishment works for this boutique hotel. –We have truly enjoyed being of service to you and your lovely wife at our boutique hotel, and we look hope to welcoming you back in the future. We are at your service, and we wish both of you well. --Kind regards,The management of D’Hotel Singapore

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The first room we entered was absolutely filthy. Dried toothpaste was liens out side the sink, the plaster was peeling, the shower was covered in dry scum, the window had dried goo all over and there was hair on the sheets plus, when we unfolded the comforter it had dried blood spots attempted to be hidden. Absolutely disguising.
Stayed 3 nights in Oct 2023
Response from With Sincere Apologies on 26 Oct 2023
Dear Elizabeth,Greetings. We are truly sorry for the disappointment and discomfort caused to your husband and you by the lackluster cleanliness of the 5th level room initially assigned for your stay and for the shortfalls in our service. –We humbly admit we too are disappointed to learn about this matter and we assure you we are taking it seriously. Following your feedback during your stay, we have since counselled our team member concerned and placed this team member under close monitoring for an indefinite period until marked improvements are seen. –As most of our housekeeping team members are from a contracted cleaning service provider, we will also be requesting a change of staff if needed. –All of us sincerely hope you and your husband had a better stay experience in the second room you stayed in.We earnestly hope you and your husband will give us another chance to welcome you back as we truly wish to create a better stay experience for you and recover your trust in our service. –We wish you and your husband well. –Thank you. –Kind regards,The management of D’Hotel Singapore

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Ok for a a short stay
Nice hotel , rooms way to hot , very noisy hotel from people around us . The roof bar is not open at this time of year. Handy for travel 10 Canadian dollars to most attractions so easy to get about . Not many local restaurants about but a few.
Stayed 3 nights in Oct 2023
Response from With Heartfelt Appreciation on 24 Oct 2023
Dear George,Greetings! Thank you for choosing our boutique hotel for your recent holiday in Singapore. We are heartened to learn you and your lovely wife had a pleasant 3 nights stay with us. –All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and your wife, and we earnestly look forward to welcoming you back. --If there is anything we can do to assist you with your future stays at our boutique hotel, please do not hesitate to let us know. We are at your service, and we wish both of you well. Thank you. --Kind regards,D;Hotel Singapore

2/10 Terrible

Victor

Travelled with partner
Disliked: Cleanliness, amenities
It's terrible that for a place where I paid over $150.00 for one night, I found bed bugs, and that's terribly disgusting. Apart from that, what they call breakfast is a real shame. I demand my money back for that horrible experience. Photos and videos attached.
Stayed 1 night in Oct 2023
Response from With Sincere Apologies on 2 Nov 2023
Dear Victor,Greetings. Thank you for choosing our boutique hotel and for sharing your valuable feedback. We are truly sorry for the disappointment and inconvenience caused to you by the presence of bedbugs in the 6th level room for your overnight stay. Please allow us to assure you our management is carrying out a thorough investigation into your valuable feedback and shall be calling upon our external Pest Control service providers to check the room and carry out the needed corrective works. –We sincerely thank you for your feedback about the complimentary continental breakfast offered at our boutique hotel and we assure you we have since changed some of our selections since 01 NOV 2023 and our guests who had this new selection of the complimentary breakfast have provided us with positive feedback. –All of us sincerely hope you will give us another chance to welcome you back as we truly wish to create a better stay experience for you. We wish you well. –Kind regards,The management of D’Hotel Singapore

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was big and comfy. Hotel is at a great location, 2 mins walk there is a bus stop for going into many sightseeing locations and the subway station going direct to airport. 5 mins walk there is a local market with a big seond floor food hall for good local breakfast and lunch. Happy with my stay.
Stayed 2 nights in Oct 2023
Response from With Heartfelt Appreciation on 20 Oct 2023
Dear Elsa,Greetings from your friendly team at D’Hotel! Thank you for choosing our boutique hotel for your recent holiday in Singapore and for taking time to share your 2 nights experience staying with us. We are delighted you had a wholly enjoyable and comfortable stay with us, and you like the spaciousness and ambiance of our rooms. All of us are indeed heartened to learn you like our central location with proximity to various public transport options and the famous Tiong Bahru Food Center. --With your experience staying with us, we truly hope D’Hotel will now be your choice accommodation whenever you are back in our city-state. We invite you to contact us if there is anything we may assist with your future stays at our boutique hotel as we would be most glad to be of assistance to you. -- All of us have truly enjoyed being of service to you and we earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service, and we wish you well. Thank you for your valued support. -- Kind regards,The management of D’Hotel Singapore

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown and train station
Stayed 3 nights in Oct 2023
Response from With Heartfelt Appreciation on 19 Oct 2023
Dear Marina,Greetings from all of us at D’Hotel Singapore! Thank you for choosing our boutique and for taking the time to review your stay experience at our boutique hotel. We are delighted you and your husband had a wholly enjoyable and comfortable 3 nights stay with us, and you found our strategic location with proximity to many eateries and Havelock MRT station which serves the route to Singapore’s main shopping belt of Orchard Road and some tourist attractions convenient and ideal for your holiday in our city-state. --With your experience staying at our boutique hotel, all of us sincerely hope you will now make D’Hotel your choice accommodation whenever your travels bring you and your husband back to our city-state. --Thank you for giving us the great pleasure and privilege to have been of service to you and your husband. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays at our boutique hotel. We are at your service, and we wish both of you well. --Kind regards,The management of D’Hotel Singapore

10/10 Excellent

Margaret

Liked: Staff & service, amenities, property conditions & facilities
Excellent room that was quiet and clean. Staff were helpful with 24hr concierge.
Stayed 3 nights in Oct 2023
Response from With Heartfelt Appreciation on 19 Oct 2023
Dear Margaret,Greetings! We are so grateful you took the time to leave us a perfect-rated review of your stay experience at our boutique hotel. We are delighted you had a wonderful 3 nights stay with us, and you like the cleanliness and ambiance of the 6th level room you stayed in. --All of us are truly humbled and appreciative of your lovely compliment for our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you! --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for fuelling our passion to serve! ---With your recent stay with us, we earnestly hope our boutique hotel will remain as your choice lodging in our city-state. We are at your service and wish you well. Thank you for your valued support. --Kind regards,The management of D’Hotel Singapore

10/10 Excellent

Mohammed

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, kind, cheerful, and helpful staff! Great location, many restaurants and a 7 eleven close by! Clean comfy hotel room! This property has great value! Highly recommend it!
Stayed 3 nights in Oct 2023
Response from With Heartfelt Appreciation on 9 Oct 2023
Dear Mohammed,Greetings from all of us at D’Hotel Singapore! Thank you for choosing our boutique hotel for your recent visit to our city-state and for letting us know you had an excellent 3 nights stay with us. –We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be sharing your compliment with them, and we will thank them for their dedicated service. Thank you for making them feel valued too! --All of us are truly grateful for your high recommendation for our boutique hotel. This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness and valued trust. –With your recent experience staying with us, all of us sincerely hope you will now make our boutique hotel your choice lodging whenever your travels bring you back to our city-state. If there is anything we can do to assist you with your stays at our boutique hotel, please do not hesitate to let us know as we would be most glad to be of assistance to you. --Thank you for giving us the great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of D’Hotel Singapore

8/10 Good

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, staff were excellent wry friendly and helpful
Stayed 2 nights in Oct 2023
Response from With Heartfelt Appreciation on 9 Oct 2023
Dear Tania,Greetings from your friendly team at D’Hotel Singapore! Thank you for reviewing your recent 2 nights stay at our boutique hotel. We are delighted you and your husband had an enjoyable and comfortable stay with us, and you liked the ambiance of the 2nd level Executive room you stayed in. All of us are truly humbled and grateful for your lovely compliments for our service as your kind compliments inspire us to always provide the highest level of service in our industry, and we sincerely thank you for making us feel valued too! ----With your recent experience staying with us, we sincerely hope D;Hotel will be your choice lodging whenever your travels bring you and your husband back to our city-state, and you will also recommend us to your family and friends. Thank you for giving us the great pleasure and privilege to have been of service to you and your husband. All of us earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards, The management of D’Hotel Singapore

10/10 Excellent

Sy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very nice, courteous, and very helpful with bus stations and directions. Special thanks to Tricia and her colleague for helping to locating the taxi company/driver to deliver the loss cell phone the next morning. The room is spacious, clean with comfortable bed. Daily complimentary water bottles was a plus especially in the hot and humid weather. Definitely will stay here again.
Stayed 4 nights in Sep 2023
Response from With Heartfelt Appreciation on 3 Oct 2023
Dear Sy, --Greetings! Thank you for choosing our boutique hotel for your recent holiday in Singapore and for taking the time to share this lovely review on your stay experience with us. –We are delighted you had a wonderful 4 nights stay and you liked the spaciousness and cleanliness of the 3rd level Executive room you styed in. –All of us sincerely thank you for your heartwarming compliment for our team’s service, especially for our Guest Service team member Trixie. We are indeed relieved to learn you managed to recover the mobile phone you accidentally left in the taxi and we sincerely thank you for recognizing our team’s assistance in this matter. –We firmly believe delivering service from the heart is very important in determining our guests’ stay satisfaction and nothing motivates us more than knowing our team’s service has been the main contribution to the success of your stay with us. Please be assured we will share your lovely compliment with our team members, and we will definitely thank Trixie and our team members for their dedicated service. Thank you for making Trixie and our team members feel valued! –It brings us much joy to learn you will return to stay with us again and we sincerely thank you for your valued trust. We will do all we can to deserve your valued trust and support. If there is anything we can do to assist you with your stays at our boutique hotel, we invite you to contact us as we would be most glad to be of assistance to you. –Thank you for giving us the great pleasure and privilege to have been of service to you. We earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. --Kind regards,The management of D’Hotel Singapore

6/10 Okay

Xiao

Liked: Cleanliness, staff & service
No proper lobby and pick up point. Renovation outside
Stayed 1 night in Sep 2023
Response from With Sincere Apologies on 25 Sept 2023
Dear Xiao,Greetings. We truly appreciate your valuable and candid feedback regarding the condition of this boutique hotel, and we sincerely apologise for any disappointment caused to you. Kindly allow us to assure you our management will be sharing your feedback with the relevant persons so they may review improvement plans for this strategically located property. We have enjoyed being of service to you, and we earnestly hope to welcome you back. We wish you well. Thank you. --Kind regards,The management of D’Hotel Singapore

10/10 Excellent

Claudio, Wareham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great comfortable modern hotel in the city centre. The room was very spacious and the beds very comfortable. I liked the modern design of the room, with a glass door for the bathroom. The staff were helpful and arranged to have our heavy suitcases taken up to our room. Would happily return!
Response from With Heartfelt Appreciation on 23 Sept 2023
Dear Claudio,Greetings! Thank you for choosing our boutique hotel for your recent holiday in Singapore. We are delighted you and your lovely wife had a great stay with us, and you liked the spaciousness and ambiance of the 3rd level room you stayed in. --All of us are thrilled to learn learn you ad your wife will return to stay with us and we shall do all possible to deserve your trust. ---It has truly been our great privilege and pleasure to have been of service to you and your lovely wife. All of us eagerly wait to welcome you back. We are at your service, and we wish both of you well. Thank you for your valued support. ---Kind regards,The management of D'Hotel Singapore

10/10 Excellent

Fabrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent service
The staff went above and beyond to provide an excellent service. The room was more spacious than pictured and spotlessly clean. Bed is super comfy too. There’s lots of great coffee shops and restaurants around the neighborhood. Great value. Nothing bad to say.
Stayed 4 nights in Sep 2023
Response from With Heartfelt Appreciation on 19 Sept 2023
Dear Fabrice,---Greetings! ---We are so grateful you took the time to leave us a perfect-rated review for your experience at our centrally located boutique hotel.---All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! ---With your recent stay with us, all of us earnestly hope our boutique hotel will remain as your choice lodging in our city-state. Thank you for giving us the great pleasure and privilege to have been of service to you. ---We earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. ---Kind Regards,The Management of D’Hotel Singapore

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Aug 2023
Response from With Heartfelt Appreciation on 11 Sept 2023
Dear Alisha,Greetings! We are so grateful you took the time to leave us a perfect-rated review for your experience at our centrally located boutique hotel. --All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! --With your recent stay with us, all of us earnestly hope our boutique hotel will remain as your choice lodging in our city-state.. Thank you for giving us the great pleasure and privilege to have been of service to you. We earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. ---Kind regards,The management of D’Hotel Singapore

10/10 Excellent

Mohamed Nur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the chinese lady in specs you recognised me on my visits here
Stayed 1 night in Sep 2023
Response from With Heartfelt Appreciation on 10 Sept 2023
Dear Mohamed Nur,Greetings from your friendly team at D’Hotel and welcome back! Thank you for choosing our boutique hotel and for letting us know you had another great stay with us. –We are truly humbled and appreciative of your heartwarming compliment for our team member Tricia’s service at the check-in process ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to Tricia and the rest of our team members, and we assure you we shall be thanking Tricia for her dedicated service. Thank you for making all of us especially Tricia feel valued too!–All of us sincerely thank you for your valued support and we hope our hotel will always be your choice accommodation in Singapore. --Thank you for giving us the great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. --Kind regards,The management of D'Hotel Singapore

10/10 Excellent

roland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and room
Stayed 2 nights in Sep 2023
Response from With Heartfelt Appreciation on 6 Sept 2023
Dear Roland,Greetings! Thank you for choosing our boutique hotel for your recent holiday in Singapore. We are delighted you had a wholly enjoyable and comfortable 2 nights stay with us. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be sharing your compliment with them, and we will thank them for their dedicated service. Thank you for making them feel valued too! --It has truly been our great pleasure to have been of service to you at our boutique hotel and all of us earnestly look forward to welcoming you back. If there is anything we may assist with your future stays at our boutique hotel, please do not hesitate to let us know. --We are at your service, and we wish you well. Thank you. --Kind regards,The management of D’Hotel Singapore

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Good central location; fairly quiet [room 406]. Very poor TV; one news channel and one English movie channel [HBO]. CNN, Bloomburg and one other channel no signal. An English-speaking local news channel would be good.
Stayed 1 night in Sep 2023
Response from With Heartfelt Appreciation on 6 Sept 2023
Dear Peter,Greetings! Thank you for reviewing your recent stay at our boutique hotel. All of us are delighted you had a great stay with us and that you found our hotel’s location with easy accessibility to many eateries and various transport options. --Please allow us to share that the TVs in our rooms are equipped with Chromecast and our guests can steam their favourite entertainment from their mobile devices or laptops. Additionally, our TVs are tuned to a variety of local programmes which include news channels. We are sorry if our TV settings were adjusted by guests who previously stayed in the 4th level room assigned for your stay, and we assure our Engineering team will check the TV and carry out the needed corrective works. We sincerely apologise for the inconvenience caused to you, and we sincerely hope this distraction during your stay will not prevent you from staying with us again. –It has truly been our great pleasure to have been of service to you at our boutique hotel and all of us earnestly look forward to welcoming you back. If there is anything we may assist with your future stays at our boutique hotel, please do not hesitate to let us know. --We are at your service, and we wish you well. Thank you. --Kind regards,The management of D’Hotel Singapore

10/10 Excellent

Ruwan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from With Heartfelt Appreciation on 25 Aug 2023
Dear Ruwan,Greetings! Thank you for your valued support for our boutique hotel and for taking the time to review your stay with us. We are delighted you awarded a perfect rating for your stay experience with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for making us feel valued too! ------All of us have truly enjoyed being of service to you and your friend, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you for your valued support. -- Kind regards,The management of D'Hotel Singapore

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from With Heartfelt Appreciation on 23 Aug 2023
Dear Valued Guest,Greetings from all of us at D’Hotel Singapore! Thank you for choosing our boutique hotel and for taking time to review your 2 nights stay with us. We are delighted you have awarded a perfect rating for your stay experience with us as it shows us you had a great stay with us. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. --With your experience staying with us, we sincerely hope D’Hotel will be your choice accommodation whenever you wish to have a short respite from your busy schedule. If there is anything we may assist with your stays, we invite you to contact us as we would be most glad to be of assistance. Thank you for giving us the great pleasure and privilege of hosting you at our boutique hotel and all of us earnestly look forward to welcoming you back. We are at your service, and we wish you well. ----Kind regards,The management of D’Hotel Singapore