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Reviews of Shangri-La Rasa Sentosa, Singapore

5 out of 5
Shangri-La Rasa Sentosa, Singapore
101 Siloso Road Sentosa, Singapore

Reviews

8.8

Excellent

Rating 10 - Excellent. 578 out of 1007 reviews" "
Rating 8 - Good. 303 out of 1007 reviews" "
Rating 6 - Okay. 80 out of 1007 reviews" "
Rating 4 - Poor. 34 out of 1007 reviews" "
Rating 2 - Terrible. 12 out of 1007 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, Fairbanks

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is what you expect from a vacation resort. Did not disappoint. Location great, different walk paths for evening strolls, taxi is cheap to get you too tourist stuff or shopping. There’s a cable car network right outside the hotel. Breakfast buffet has so much food, you’d think you were in Las Vegas buffet inside a casino.
Stayed 3 nights in Mar 2024

10/10 Excellent

Xingyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert, Coffs Harbour

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Property needs upgrade to maintain high star rating
Stayed 2 nights in Mar 2024

10/10 Excellent

stephen, Bartlett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sea front property. Large pool w adult only area was great. Chairs, umbrelllas and towels provided. Great pool bar w chair service. Excellent buffet breakfast and room service. Bubble bar was our go to spot for a drink. Always friendly service. Shangri-la is a great brand!
Stayed 4 nights in Feb 2024

8/10 Good

arnold

Stayed 4 nights in Mar 2024

6/10 Okay

Darren

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Old run down property. No nice restaurants or bars rooms very old not worth the money and much nicer places in Sentosa to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Anas, Dhahran

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort for families
Stayed 4 nights in Feb 2024

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

jason, las vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Micah the front desk girl was amazing she was Very friendly n professional. Zahar lifeguard was very helpful n friendly. All the staff were very professional. Beyond excellent service. Will definitely return
Stayed 1 night in Jan 2024

10/10 Excellent

Russell, Kedron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well set-up property for a few days of relaxation. Note there aren't many quality dining options outside of the resort and it can cost a bit in taxis to get off Sentosa, but the restaurants around the resort were good quality and the resort is well set up for kids which was our main reason for staying there and breaking up the trip between Australia and Europe.
Stayed 3 nights in Dec 2023

8/10 Good

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and the staff were very polite and accommodating. Very tidy property
Stayed 7 nights in Dec 2023

10/10 Excellent

Sze Wai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bus services needs to be improved. Either to have a bigger bus or more frequent.
Stayed 7 nights in Dec 2023

10/10 Excellent

Janice

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great customer service , the hotel a little tired x
Stayed 3 nights in Dec 2023

4/10 Poor

Thomas

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pool guard display no hospitality.
Stayed 2 nights in Dec 2023

8/10 Good

Lee Then

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Dec 2023

10/10 Excellent

Clare

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort is so beautiful. Staff are really helping. Transportation to and from resort is available from hotel and local free transport.
Stayed 3 nights in Dec 2023

8/10 Good

Alexander

Stayed 2 nights in Dec 2023

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool!
Stayed 3 nights in Dec 2023

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great family hotel even though its old. Good breakfast spread, check out at 12pm, room service requests attended promptly and more. Music from the nearby clubs/bars play until 12am and can be a bit loud if you are a light sleeper.
Stayed 2 nights in Dec 2023

10/10 Excellent

JIHYE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Dan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly resort with many kid friendly amenities and activities. The breakfast buffet is top notch full with all type of foods you can imagine. The pool is perfect for all ages, and the private beach lagoon is to die for. The location of the resort is unique and make you wanna stay there for more and more.

10/10 Excellent

Peh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is good !
Stayed 2 nights in Dec 2023

8/10 Good

Karen Tan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mukesh

Travelled with partner
Little aged rooms etc.nice staff though
Stayed 2 nights in Nov 2023

8/10 Good

Rani

Stayed 2 nights in Sep 2023

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Truly an incredible vacation destination
Stayed 6 nights in Nov 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
0
Stayed 5 nights in Nov 2023

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely relaxing time. The service was outstanding. Everything is clean. Food was amazing. Resort facilities are perfect. Thank you!
Stayed 5 nights in Oct 2023

10/10 Excellent

Arwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Renae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful
Stayed 2 nights in Oct 2023

10/10 Excellent

Vino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 4 nights in Oct 2023

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and helpful staff with a lovely pool. Room we stayed in was a bit dated but the balcony overlooking the harbour was lovely, but need to keep the door closers when not out there due to monkeys and bugs. Only minus is the beach. It was just not inviting for swimming, but the pool made up for it.
Stayed 3 nights in Sep 2023

6/10 Okay

Tzu-yu

Travelled with family and small children, Travelled with group
Liked: Amenities
Very old & humid hotel. Not very smart staff. Great buffet & pool.
Stayed 2 nights in Oct 2023

2/10 Terrible

Patrick

Stayed 2 nights in Sep 2023

8/10 Good

Aditya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

QI YUAN

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is perhaps one of the oldest hotels I have stayed in and it's the worst Shangri La. Don't know why the reviews are so good. The food was bland, the staff were slow, the room amenities were subpar and it was really expensive. Won't be staying here ever again.
Stayed 7 nights in Sep 2023

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Nice stay but with some issues
To be honest the stay was quite nice, the hotel now has seen better days to be sure... the decor is dated and bed was i am sorry to say quite uncomfortable. This was slightly of made up for by the attitude of the staff, some real gems in this resort and should be valued. The QR code system for ordering is not working too well, sometimes it goes through some times not. However money has to be spent to keep it relevant and up to date. We will not return until this has been done i am afraid.
Stayed 2 nights in Sep 2023

4/10 Poor

Travis

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Whilst the staff were very pleasant the management made some poor decisions. Trades people working overnight outside our room making noise on 3 nights. Door to room had no sound protection so we were woken and disrupted for several hours on two nights until 2 am and had to make several calls to get the works stopped After complaining received a budget bottle of wine and some chocolates but for $800 SGD a night this was a poor response - suggest offering a complementary spa session for a tired guest or even some reimbursement Bathroom for a disabled person with inadequate drainage, which meant water drains over the wider bathroom floor making it a safety issue for kids or anyone else walking into the bathroom unless towels are piled at the edge of the shower to stop the spreading water The floors throughout are hard concrete with a wood-like (manufactured) surface providing no sound deadening; so every noise in the corridors is audible to guests in their rooms Facilities are well maintained and the staff generally really friendly and made kids feel very welcome but it’s old and tired hotel compared to other options at Sentosa
Stayed 5 nights in Sep 2023

10/10 Excellent

Victor Sun Ho

Stayed 2 nights in Sep 2023

8/10 Good

Lance Lee

Liked: Staff & service, amenities, property conditions & facilities
Overall, the hotel is safe, and the downtown shopping was very convenient and the transportation in and around Singapore was easy; plenty of taxis and buses to take you to your destinies. However, the dining could have maybe better dining. The food was okay but a little expensive for what you ordered. However, the buffett was really plentiful and good selections.
Stayed 5 nights in Aug 2023

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Russell

Stayed 3 nights in Aug 2023

10/10 Excellent

Bak Kheow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Dinner buffet fantastic. Staff are prefessional. Welcoming and friendly. Will definitely come back again. Love this hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

RANDAL

Stayed 1 night in Aug 2023

8/10 Good

Dharmendra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For an upscale resort hotel the rooms are small and difficult to walk and maneuver inside the room. Since it was soooo hot when we were staying, the pool had insufficient umbrellas to cover the recliners at/near pool. The spa is too small with limited facilities.
Stayed 3 nights in Jul 2023

10/10 Excellent

Lo Fong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely good experience in Shangri-la Rasa. Even through no mono-rail nearby, hotel shuttle can pick to Vivo city. Environment and view are extremely nice also and kids friendly. Can spend whole day in hotel even not go out. I will choose this hotel again if I go sentosa
Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the resort! We relaxed while getting over jet lag.
Stayed 3 nights in Jun 2023

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
My family and I recently stayed at the Shangri-La Rasa Resort in Sentosa, and it was a fantastic experience. The resort's location near popular attractions like Universal Studios and Sea Life was incredibly convenient. The staff were welcoming and made our stay comfortable. Our rooms were spacious and impeccably clean. The buffet breakfast and in-room/pool-side dining options were delicious. The resort offers many activities for both kids and adults, and the pools and beach were outstanding. Overall, our stay was remarkable, with an excellent location, attentive staff, comfortable rooms, delicious dining options, and fantastic pools and beach. We highly recommend this resort for a memorable vacation in Sentosa.