Dear Guest, Thank you for your review of your recent stay at the Novotel Singapore Clarke Quay. From the rating you have given, I realize that we were unable to fully meet your expectation during your visit hence I sincerely hope that we get an opportunity to better serve you in the not too distant future. Yours sincerely, Alan Burrows General Manager

Dear Kim, Thank you for feedback regarding your recent stay at the Novotel Singapore Clarke Quay. I am sorry to note based on the ratings you have given that there were some aspects of your visit that did not meet your expectations hence I wish to extend my sincerest apologies for any inconvenience you experienced throughout your stay. Please rest assured that your feedback has been taken in the most constructive manger as we continue to strive to ensure that our products and services consistently meet the high standards expected of the Novotel brand. I do note that we get another opportunity to welcome you on your next trip to Singapore. We look forward to providing you with a more enjoyable stay experience then Yours sincerely, Alan Burrows General Manager

Dear Ysmael, Thank you for sharing your feedback regarding your recent visit to the Novotel Singapore Clarke Quay. I am disappointed to hear that your experience was not as good as expected, please accept my sincerest apologies. We normally receive compliments about our reception team’s courteousness and efficiency thus to receive your feedback is very concerning. I wish to assure you that this is not the usual standard we set and I have addressed this matter with our front office manager accordingly. It is disappointing that we were unable to provide you with a pleasant experience during your recent visit hence I sincerely hope that we get an opportunity to better serve you in the near future. Yours sincerely, Alan Burrows General Manager

Dear Guest, Thank you for taking the time to give us your feedback regarding your recent visit to the Novotel Singapore Clarke Quay. I am sorry to note from the rating you have given that your experience during your visit was not as good as expected, hence I sincerely hope that we get an opportunity to welcome you again and provide you with a more enjoyable stay experience in the future. Yours sincerely, Alan Burrows General Manager

Dear E.G, I am terribly sorry to note your disappointment with your recent stay at the Novotel Singapore Clarke Quay. We regret the discomfort you have suffered during your trip and we sincerely hope that you have since recovered well. Your feedback is truly concerning hence we have conducted an investigation and have unfortunately found no record of the incident reported. Nonetheless, I wish to assure you that our executive housekeeper has been advised to step-up on our daily room inspection to ensure that our rooms are consistently at the highest standards for the next guest. I realize that this experience has negatively affected your impression of the hotel hence I sincerely hope that we get an opportunity to welcome you again and regain your confidence in the hotel on your next trip to Singapore Yours sincerely, Alan Burrows General Manager

Dear Jo-Anne, Firstly, please accept my sincerest apologies for the inconveniences you experienced during your recent stay at the Novotel Singapore Clarke Quay. Comments about our guests’ security are taken very seriously hence our team conducted a thorough investigation upon receipt of your feedback. This included the viewing of CCTV cameras and the interviewing of the staff members concerned. Based on our investigation, it appears that the safety deposit box in your room was left locked following your departure from the hotel. To prepare the room for our next arriving guest, the safety deposit box had to be unlocked by the team, however no items were found inside the safe. I understand that the team has already been in touch with you regarding this matter. Nonetheless, we remain at your disposal should you require further assistance or if you wish to refer to this matter to the Police, we will be happy to assist in their investigations. Yours sincerely, Alan Burrows General Manager

Dear Guest, Thank you for sharing your review of your recent visit to the Novotel Singapore Clarke Quay. While I am glad to hear that you were pleased with the hotel’s convenient location, I am sorry to note that the rest of your stay did not meet your expectations. Rest assured that your feedback on theupkeep of the room has been carefully noted; this will certainly be taken into consideration as we continue to make plans for future improvements. In the meantime, we will strive harder to ensure that our services and facilities consistently meet the high standards expected of the Novotel brand. I do hope that we get an opportunity to welcome you back and deliver a better and refreshed experience to you on your next trip to Singapore. Yours sincerely, Alan Burrows General Manager

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at the Novotel Singapore Clarke Quay. I take it from the rating you have given that your experience during your visit was not as good as expected hence I wish to extend my sincerest apologies. I sincerely hope that we get a chance to welcome you again and better serve you on your next trip to Singapore. Yours sincerely, Alan Burrows General Manager

Dear Ana, Thank you for your feedback regarding your recent stay at the Novotel Singapore Clarke Quay. I am sorry to hear about your disappointing experience during your visit. Please accept my sincerest apologies for the inconveniences you experienced. Please rest assured that the service shortfalls you have encountered have been addressed with the department heads concerned and we will strive harder to ensure consistency in our products and services to guarantee our guests’ satisfaction in the future. I do hope that we get an opportunity to better serve you in the near future. Yours sincerely, Alan Burrows General Manager

Dear Guest, Thank you for taking the time to give us your feedback regarding your recent visit to the Novotel Singapore Clarke Quay. I am sorry to note from the rating you have given that your experience during your visit was not as good as expected, hence I sincerely hope that we get an opportunity to welcome you again and provide you with a more enjoyable stay experience in the future. Yours sincerely, Alan Burrows General Manager

Dear Ariam, Thank you for your feedback. We understand your disappointment with regards to the lapse in delivery of your luggage to your room timely, which caused you inconvenience. We sincerely apologize for the service shortfall experienced and the staff for not handling your feedback appropriately. Corrective action has been taken to ensure proper attention is given to all customer feedback by the staff. We look forward to the pleasure of welcoming you back again in the near future. Warm regards, Megawati Hartono Front Office Manager

Dear Hyo Joon, Thank you for taking the time to tell us about your experience at the Novotel Singapore Clarke Quay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we make every effort to ensure our guests’ full satisfaction with every aspect of the stay. Your experience certainly does not in any way represent the quality of standards we strive for. Please be assured that the team have been addressed and corrective measures will be taken. Please give us another chance to improve our products and the quality of our services and it is our hope that you will give us the opportunity to better serve you in the near future. Warm regards, Megawati Hartono Front Office Manager

Dear Guest, Thank you for taking the time to share your review of your recent stay at the Novotel Singapore Clarke Quay. It is disappointing to hear that we were unable to provide a pleasant experience during your visit. Please accept my sincerest apologies for the inconveniences you encountered throughout your stay. I recognize that we fell short on this occasion and I wish to assure you that our housekeeping team has already been addressed regarding your feedback. The team has also been reminded of the importance of remaining vigilant in their daily tasks to ensure that our rooms are consistently at the highest standards for our guests. I do note that you were pleased with the hotel’s central location and while you have mentioned otherwise, I sincerely hope that this encourages you to give us another opportunity to welcome you again in the future. We look forward to providing a better stay experience then. Yours sincerely, Alan Burrows General Manager

Dear Marie, I am terribly sorry to note your disappointment with your recent stay at the Novotel Singapore Clarke Quay. Please accept my sincerest apologies for any inconveniences you encountered throughout your visit. While I would like to ensure that the exact source of your dissatisfaction with your visit is addressed, this will be quite a challenge without additional details. Nonetheless, please rest assured we will continue to work on ensuring consistency in our products and services to guarantee our guests’ satisfaction in the future. I do hope that we get an opportunity to better serve you in the near future Yours sincerely, Alan Burrows General Manager

Dear Bernard, Thank you for your feedback regarding your recent stay at the Novotel Singapore Clarke Quay. While I am glad to hear that you appreciated the central location of the hotel, and that you found your room comfortable, I am sorry to note that you experienced a delayed check-in, and that you encountered several issues throughout your stay. This is certainly not reflective of our usual standards; please accept my sincerest apologies for the inconvenience they have caused you. Kindly rest assured that the points you have raised have been addressed with the department heads concerned for appropriate action. I do hope that this experience does not keep you from staying with us again, and that we get an opportunity to better serve you in the near future. Yours sincerely, Alan Burrows General Manager

Dear Guest, Thank you for taking the time to share your comments and unfortunately your disappointment with your recent stay at the Novotel Singapore Clarke Quay. While it is good to know that you were pleased with the service extended by Nicholas upon your arrival at the hotel, and that you appreciated the complimentary room upgrade extended to you during check-in, it is disappointing to hear that your next encounter with our reception staff was less than ideal. I do recognize that the situation could have been handled more professionally hence I wish to extend my sincerest apologies. Please rest assured that the staff member concerned has been addressed regarding this matter and she has also been reminded of the importance of being considerate and professional when assisting our guests. Meanwhile, your feedback on the a/c system in your room has been addressed with our chief engineer for appropriate action. It is unfortunate that we were unable to ensure your satisfaction with your visit hence I sincerely hope that we get a chance to better serve you on your next trip to Singapore. Yours sincerely, Alan Burrows General Manager

Dear Nixon, Thank you for sharing your feedback and unfortunately your dissatisfaction with recent stay at the Novotel Singapore Clarke Quay. It is disappointing to hear that you encountered an issue immediately upon arrival at the hotel. I do recognize that your check-in could have been handled more professionally and on behalf of the team, I wish to extend my sincerest apologies for the inconvenience this has caused you. Kindly rest assured that the staff members concerned have already been addressed regarding your feedback and we will continue to work on improving our services, particularly in handling such scenarios, to prevent such inconvenience to our guests in the future. It is truly regrettable that we were unable to provide you with a pleasant experience during your visit hence I truly hope that we get an opportunity to welcome you back and provide a 100% pleasant and comfortable stay experience in the future Yours sincerely, Alan Burrows General Manager