Interior entrance
Check availability

Reviews of Ambassador Transit Hotel Terminal 2

2.5 out of 5
Ambassador Transit Hotel Terminal 2
Singapore Changi Airport, PTB2, Departure, Level 3, Terminal 2, Singapore

Reviews

8.4

Very good

Rating 10 - Excellent. 398 out of 1000 reviews" "
Rating 8 - Good. 417 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Joe

Travelled with family and small children
Disliked: Cleanliness
The cleanliness needs to improve and the breakfast is very limited.
Stayed 1 night in Mar 2024

8/10 Good

Khaing

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like facilities in the bath room. It would be nice if we could get facial tissue paper in the room.
Stayed 1 night in Mar 2024

6/10 Okay

nongnooch

I arrived at 1 am and there was one front desk with a long line of customers to check in. The room is overall ok and has the basic needed equipment.
Stayed 1 night in Mar 2024

10/10 Excellent

DAWAN

Liked: Amenities
Everything good
Stayed 1 night in Mar 2024

8/10 Good

Veronika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambassador transit hotel was perfect for our overnight 14 hour layover. The receptionist was welcoming, and our room had all the amenities we needed to wake up fresh in time for our next flight. If it’s late there are also a lot of food options - including McDonald’s, Subway and several asian restaurants that you could walk to 1 minute away! I would definitely book it again if we’re in a long transit.
Stayed 1 night in Mar 2024

2/10 Terrible

RAVIND

Stayed 1 night in Mar 2024

6/10 Okay

Kappy

Liked: Cleanliness, amenities, property conditions & facilities
Good decent room and clean shower
Stayed 1 night in Mar 2024

8/10 Good

Stanley

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Mew Sum

Disliked: Property conditions & facilities
There was no shower gel or shampoo in the dispenser. Only discovered this when I was in the shower. Basic amenities which were unfortunately overlooked and I had a flight to catch. Caused me much annoyance and inconvenience.
Stayed 1 night in Feb 2024

2/10 Terrible

Mark

Travelled with family
Disliked: Staff & service
I never got to stay there. I had a flight arriving at 1:00 AM and booked this room thinking we would stay the night in hte airport, then go on to our hotel with a reservation for the next night. The check in timing arrival at night of the date booked, so looked questionable. I sent a question to the hotel, but got no reply. Upon arrival you were directed through immigration and baggage claim and then were out of the airport and not permitted to return.
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Feb 2024

8/10 Good

Thidar

Liked: Amenities
Clean
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good amenities
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
What a great idea to have a hotel inside the secure area of the terminal. No need to clear customs and immigration for an overnight stop. You can book for as little as 6 or 12 hours if required.
Stayed 1 night in Jan 2024

10/10 Excellent

Shivakumar, Mountain View

Stayed 1 night in Jan 2024

8/10 Good

yi

Stayed 1 night in Jan 2024

10/10 Excellent

ANN MARIE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues
Stayed 1 night in Jan 2024

10/10 Excellent

Lai Kit, Rivervale

Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Wisnu Dinar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service & Breakfast Was Amaze 👍
Stayed 1 night in Jan 2024

6/10 Okay

Tharumalingam

Travelled with partner
Too expensive for the standard of property
Stayed 1 night in Jan 2024

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to lay your head if you have to stay overnight in Changi.
Stayed 1 night in Jan 2024

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beware! 1. This is a Transit Hotel. My wife and I travel a great deal, and have stayed at Airport Hotels in many countries but the key to this Hotel is the word Transit. This means you get 6 hours from the time you check in until you leave. Revo the manager stepped in and we purchased an additional 5 hours at $25.00 u.s. per hour but the total cost in Canadian for a night was nearly $500 Canadian. We stayed the first night at the Crown a normal Hotel meaning 24 hour day so to speak for far less and a great Hotel. Apparently according to Revo this misunderstanding happens all the time. Revo saved the day from being a total disaster. 2. We ate (tried to) supper and breakfast at the Hotel and it was not good. 3. Very Noisy, apparently construction taking place in the airport. 4. Stay at The Crown Plaza, a great normal so to speak place. It’s in Terminal 3, easy access by the train at no charge.
Stayed 1 night in Jan 2024

8/10 Good

Sven

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

EARL

Stayed 1 night in Dec 2023

10/10 Excellent

Vincent

Stayed 1 night in Dec 2023

2/10 Terrible

Jameel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As they mention their rates they are not same Room veiw as shown in pictures its not same
Stayed 1 night in Dec 2023

8/10 Good

Dean A.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Expedia for the fantastic discounted rate compared to booking direct with the property! Positives: 1) Polite and professional staff. 2) Shower amenities provided for even a 6-hour stay along with complimentary buffet meal are appreciated. Negatives: 1) Room had a noisy Daikin air purifier which was better turned off. 2) No option to adjust aircon temp in the room…freezing!
Stayed 1 night in Dec 2023

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Revo was very helpful and friendly and helpful
Stayed 1 night in Dec 2023

8/10 Good

neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Yung

Stayed 1 night in Nov 2023

10/10 Excellent

Sho, Ota-ku

Liked: Cleanliness, staff & service, property conditions & facilities
it was
Stayed 1 night in Nov 2023

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and offered a quiet clean space to relax over night between flights
Stayed 1 night in Nov 2023

10/10 Excellent

NETY

Stayed 1 night in Nov 2023

8/10 Good

Janette

Stayed 1 night in Nov 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well worth the money for a 12 hour respite for quality sleep in the middle of a transit. Clean, quiet hotel with friendly, attentive staff.
Stayed 1 night in Nov 2023

2/10 Terrible

T

Stayed 1 night in Nov 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a short stay.
Was a great short stay in this Transit Hotel. The room was very clean comfortable and quiet. Loved it and will definitely do it again.
Stayed 1 night in Oct 2023

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Clean, inviting and comfortable
Stayed 1 night in Oct 2023

8/10 Good

Paul

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The transit hotel is so convenient. It makes those 12 hour layovers in Singapore restful and refreshing.
Stayed 1 night in Oct 2023

10/10 Excellent

Romeo, Oakland

Liked: Cleanliness, staff & service, property conditions & facilities
The Front Desk /Receptionist on 10/11/23 (around midnight) was very nice, accommodating and courteous , and made sure to give us a room away from construction noise. Because it was late, she gave us 2 complimentary meal tickets for late dinner. The room was nice and clean, and the bed really cozy that we slept through the night. She was very considerate and offered us 2 hours extension because we checked in very late as we landed at 11:35 pm. Our bathroom was very clean and completely stocked with toiletries. Breakfast was also good with choice of drinks. It was a wonderful experience and we would surely come back, and also recommend to family and friends.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight layover so you’re fresh and rested for the first flight out! So much more comfortable than the floor or tiny benches.
Stayed 1 night in Oct 2023

10/10 Excellent

Hweely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a convenient way to stay at the airport during a long transit. Love the staff and the breakfast buffet was a hit.
Stayed 1 night in Oct 2023

10/10 Excellent

Rafael Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an 8 hour layover at Changi, the hotel was great. Easy access from other terminals, good facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Darrell

Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Stayed 1 night in Sep 2023

4/10 Poor

Dazhi

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2023