Outdoor pool

Reviews of Hotel Los Gatos

4 out of 5
Hotel Los Gatos
210 E Main St, Los Gatos, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 626 out of 1003 reviews" "
Rating 8 - Good. 219 out of 1003 reviews" "
Rating 6 - Okay. 86 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 26 out of 1003 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was the worst. Waited over 30 minutes to be helped because there is only one computer and the person in front of us had an issue with their reservation. Instead of pulling them aside to check in me and those behind me, they just made us wait standing there with no communication or eye contact. Super poor service.
Stayed 1 night in Jan 2024
Response from Brian on 28 Mar 2024
Dear Heidi,I would like to first apologize for any inconvenience you faced during your recent visit. I’m very disappointed to hear about your experience on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Rest assured your feedback has been shared with the appropriate department to ensure a better stay experience.In closing Heidi, I would like to thank you once again for your feedback and we hope to have an opportunity to welcome you back in the future.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here several times over the years. A favorite place, always clean and quiet. This last stay the bed was not in the best shape, it sloped down and disrupted my sleep!
Stayed 1 night in Mar 2024

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest staff I’ve ever experienced! They were fantastic!!! Nice rooms, loved the balcony and fireplace.
Stayed 3 nights in Feb 2024
Response from Brian on 20 Mar 2024
Dear Peggy,Thank you for taking the time to share your feedback and for appreciating our front desk staff. It’s also great to hear that you enjoyed your guest room. Once again, we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities
I love the property with beautiful rooms. The most important piece was excellent a high-quality shower. I also made use of the gym and the lobby. A nice classy breakfast was available every day.
Stayed 2 nights in Mar 2024
Response from Brian on 20 Mar 2024
Dear Vivek,Firstly, I would like to apologize for the delayed response. I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

8/10 Good

elmira

Travelled with family
Liked: Cleanliness, property conditions & facilities
The stuff needs to be more friendly but I was very happy with Ashly. They are always late few minutes to set up the breakfast. The rooms with connecting door are NOT quiet.
Stayed 2 nights in Mar 2024
Response from Brian on 16 Mar 2024
Dear Elmira,I would like to first apologize for any inconvenience you faced during your recent visit. I’m very disappointed to hear about your experience on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. In closing Elmira, I would like to thank you once again for your feedback and we hope to have an opportunity to welcome you back in the future.

10/10 Excellent

Stephanie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Hotel Los Gatos and found the room and grounds to be lovely. It is a perfect size hotel, cozy and quaint. Housekeeping and cleanliness is outstanding. We loved the high ceilings and balcony.
Stayed 2 nights in Mar 2024
Response from Brian on 16 Mar 2024
Dear Stephanie,Thank you for taking the time to share your feedback and for appreciating our front desk staff. It’s also great to hear that the cleanliness of your guest room and the hotel grounds meets your expectation. Once again we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Kinda old, but nice. Honestly I completely recommend this hotel, I had surgery at Stanford and the only thing I could have after 12:00 was coffee or tea, their coffee machine is junk and didn’t work. Hotel should upgrade to newer Nespresso coffee machine.
Stayed 1 night in Feb 2024
Response from Brian on 16 Mar 2024
Dear Steve,I would like to sincerely thank you for taking the time to share your feedback with us regarding the coffee machines in the lobby. Rest assured this feedback will be shared with the appropriate department to ensure a better guest stay experience in the future.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy
Stayed 1 night in Mar 2024
Response from Brian on 11 Mar 2024
Dear Maria,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and facility. The included breakfast was all gone by 8:15
Stayed 2 nights in Mar 2024
Response from Brian on 5 Mar 2024
Dear Travis,Thank you for the feedback in regards to the breakfast offering. We will ensure this feedback gets to the appropriate party to help create a better guest experience in the future.

8/10 Good

FABIOLA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay,
Stayed 1 night in Feb 2024
Response from Brian on 1 Mar 2024
Dear FABIOLA,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brian on 28 Feb 2024
Dear Kenny, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Gary, Santa Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and Alicia at Deo Deka Restaurant was amazing!
Stayed 1 night in Feb 2024
Response from Brian on 28 Feb 2024
Dear Gary,Firstly, I would like to apologize for the delayed response. I am pleased to read that you enjoyed your stay as well as your experience at Dio Deka. We look forward to the next time your travels take you to Los Gatos.

10/10 Excellent

Rafael, San Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visit quite often. It’s one of our favorites. Top notch!
Stayed 2 nights in Feb 2024
Response from Brian on 22 Feb 2024
Dear Rafael,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

10/10 Excellent

fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and definitely a 9.5
Stayed 1 night in Feb 2024
Response from Brian on 22 Feb 2024
Dear Fernando, Thank you for the valuable feedback. We look forward to your next stay with us.

4/10 Poor

Sheri

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brian on 20 Feb 2024
Dear Sheri, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Randy

Travelled with family
Liked: Property conditions & facilities
Very clean and quiet nice place to stay close to everything.
Stayed 2 nights in Feb 2024
Response from Brian on 17 Feb 2024
Dear Randy,I am pleased to read that you enjoyed your stay, and we look forward to the next time your travels take you to Los Gatos.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 1 night in Feb 2024
Response from Brian on 17 Feb 2024
Dear Thomas,Thank you for being a such a valued customer and we hope to serve you again whenever your travels bring you back to Los Gatos.

8/10 Good

Richard

Decent
Stayed 1 night in Feb 2024
Response from Brian on 14 Feb 2024
Dear Richard, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

JM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice room.
Stayed 1 night in Feb 2024
Response from Brian on 8 Feb 2024
Dear JM,I am pleased to read that you enjoyed your stay, and we look forward to the next time your travels take you to Los Gatos.

2/10 Terrible

Manuela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor hospitality, very old rooms and non functioning doors etc we ended up leaving and didn’t stay the night because of the poor service and lack of hospitality.
Stayed 1 night in Feb 2024
Response from Brian on 9 Feb 2024
Dear Manuela,Firstly, I would like to apologize for the delayed response. I’m very disappointed to hear about your experience on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please rest assured that your comments have been shared with the appropriate teams in an effort to improve our service and to prevent this issue going forward.

10/10 Excellent

Lauri

Stayed 1 night in Jan 2024
Response from Brian on 20 Mar 2024
Dear Lauri, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Mary Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a charming hotel.
Stayed 3 nights in Dec 2023
Response from Brian on 23 Jan 2024
Dear Mary Ann,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

8/10 Good

Ilana

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful propedty
Stayed 1 night in Jan 2024
Response from Brian on 19 Jan 2024
Dear Ilana,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

4/10 Poor

Cp

Stayed 1 night in Jan 2024
Response from Brian on 10 Jan 2024
Dear Cp, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Steve, Discovery Bay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was perfect except bedsheets. A little bit itchy for such a nice hotel! We stayed on the Alma suite! It was beautiful
Stayed 2 nights in Jan 2024
Response from Brian on 10 Jan 2024
Dear Steve,Firstly, I would like to first apologize for the delayed response. Secondly, thank you for taking your time to share your valuable feedback with us. The feedback regarding the bedsheets will be passed on to the appropriate departments to help ensure a better guest stay experience in the future. Once again, we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.

6/10 Okay

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed here over new years of 2023 -2024; the hotel and room is nice; but it had so many niggles that’s it’s hard to recommend outright. There is an underground garage to park in, what they didn’t tell you is that there is a steep ramp going into it, my regular sedan car going slowly bottomed out. For sure I’m not the first to have this happen to. The staff on check in should disclose this problem; and frankly it should be fixed. The room is nicely appointed but lacks interior lighting, it’s really dim when the sun goes down. The shower is made unnecessarily narrow with shower doors handles that encroach on your space. Yes I hit my elbow a couple times. Additionally for such a nice place the mounted shampoo, conditioner and body wash makes this place feel more like cheap hotel. Additionally the drain didn’t work properly and the shower head was disconnected from the wall. The grout in shower is not cleaned well, there was mold formations. The towels were nice. The bed was quite comfortable; the pillows too were good. The dried blood spots on the sheets, not so great and that should have been noticed and not put on the bed. I personally didn’t see it straight away because it was under the duvet and appeared in am when the cover was pulled back. The room had large modern tv, but it lacks the ability to stream from your device to the monitor a bit of a let down. Last point The front desk lacked knowledge on how to split pay at checkout and no mgr was there to help.
Stayed 2 nights in Dec 2023
Response from Brian on 5 Jan 2024
Dear Paul,Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I am very sorry that your guestroom fell short of not just your expectations, but ours as well. Please rest assured that your comments have been shared with the appropriate teams in an effort to improve our service and to prevent this issue going forward. In closing Paul, I would like to thank you once again for your feedback and we hope to have an opportunity to welcome you back in the future.

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brian on 2 Jan 2024
Dear Alma, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

James, Reno

Stayed 1 night in Dec 2023
Response from Brian on 19 Jan 2024
Dear James, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brian on 28 Dec 2023
Dear Anonymous, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific hotel, very well cared for and a short walk to downtown.
Stayed 7 nights in Dec 2023
Response from Brian on 28 Dec 2023
Dear Gregory,I am pleased to read that you enjoyed your stay, and we look forward to the next time your travels take you to Los Gatos.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel Need to upgrade bedding
Very nice hotel Great location Professional staff and very responsive But the pillows are horrible — way to hard
Stayed 2 nights in Dec 2023
Response from Brian on 27 Dec 2023
Dear Barbara,I would like to sincerely thank you for taking the time to share your feedback with us and for appreciating our staff. Your feedback regarding the pillows in the room will be passed on to the appropriate department.

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brian on 8 Feb 2024
Dear Carolyn, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was amazing! First time there and I will return! Staff was super friendly!
Stayed 1 night in Dec 2023
Response from Brian on 22 Dec 2023
Dear Margaret,I would like to sincerely thank you for taking the time to share your feedback with us and for appreciating our staff. We believe that feedback is a gift and I truly appreciate you taking the time to gift your feedback to us. We look forward to having you here the next time your travels take you to Los Gatos.

6/10 Okay

Gretchen

Stayed 4 nights in Dec 2023
Response from Brian on 22 Dec 2023
Dear Gretchen, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Natasha

Stayed 2 nights in Dec 2023
Response from Brian on 2 Jan 2024
Dear Natasha, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, sophisticated, and full of charm
What a beautiful property and convenient location! We stayed with a group of friends and appreciate places with character and comfort. The pool was warm enough for a swim on a cool day, we easily walked to the bustling main street, and the public library was right next door providing a place to take a kid-friendly break. The check-in time was strictly 3 PM for us arriving on a weekend, but there was plenty to keep us busy while we waiting.
Stayed 1 night in Dec 2023
Response from Brian on 22 Dec 2023
Dear Anonymous,Firstly, I would like to first apologize for the delayed response. Secondly, I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

6/10 Okay

Keunpyo

Liked: Cleanliness
Response from Brian on 8 Feb 2024
Dear Keunpyo, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brian on 5 Dec 2023
Dear Joseph, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Claudine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown shops and restaurants
Stayed 1 night in Nov 2023
Response from Brian on 5 Dec 2023
Dear Claudine,I would like to sincerely thank you for taking the time to share your feedback with us. We believe that feedback is a gift and I truly appreciate you taking the time to gift your feedback to us. We look forward to having you here the next time your travels take you to Los Gatos.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Brian on 5 Dec 2023
Dear James, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about the hotel. Mediterranean style. Gorgeous.
Stayed 1 night in Dec 2023
Response from Brian on 5 Dec 2023
Dear Natasha,I am pleased to read that you enjoyed your stay, and we look forward to the next time your travels take you to Los Gatos.

2/10 Terrible

Sui Lui

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a lame continental breakfast of muffins and juices
Stayed 1 night in Nov 2023
Response from Brian on 5 Dec 2023
Dear Sui Lui,Thank you for the feedback in regards to the breakfast offering. We will ensure this feedback gets to the appropriate party to help create a better guest experience in the future.

10/10 Excellent

Juley

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from Brian on 5 Dec 2023
Dear Juley,I am pleased to read that you enjoyed your stay, and we look forward to the next time your travels take you to Los Gatos.

10/10 Excellent

michael, Reno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in Nov 2023
Response from Brian on 28 Nov 2023
Dear Michael,I am pleased to read that you enjoyed your stay and we look forward to the next time your travels take you to Los Gatos.

10/10 Excellent

Jahari

Liked: Cleanliness, staff & service, property conditions & facilities
Warm greeting from front desk who gave us excellent recommendations for restaurants and wineries. Breakfast was limited but adequate. Heated pool that is swimmable in November was a bonus. Would come again.
Stayed 3 nights in Nov 2023
Response from Brian on 28 Nov 2023
Dear Jahari,Thank you for taking the time to share your feedback and for appreciating our front desk staff. Once again we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.

10/10 Excellent

Toan Shing Tonia

Stayed 1 night in Nov 2023
Response from Brian on 22 Dec 2023
Dear Toan Shing Tonia, Thank you for the valuable feedback. We look forward to your next stay with us.

10/10 Excellent

nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good Breakfast could be with more choices
Stayed 3 nights in Nov 2023
Response from Brian on 21 Nov 2023
Dear Nina,Thank you for the feedback in regards to the breakfast offering. We will ensure this feedback gets to the appropriate party to help create a better guest experience in the future.

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Brian on 13 Nov 2023
Dear Eric,Thank you for the valuable feedback. We look forward to your next stay with us.

6/10 Okay

Connie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was a beautiful and comfortable property but unfortunately we had no hot water in the morning because the boiler wasn't working. While that is something that happens, we would have appreciated a heads up but were left to discover that fact when we tried to shower. Otherwise everything else was good.
Stayed 1 night in Nov 2023
Response from Brian on 13 Nov 2023
Dear Connie,I would like to sincerely thank you for taking the time to share your feedback with us. We would like to apology for any inconvenience you faced during your recent visit. We appreciate your feedback and will be sure to work toward improving our guests' experiences in order to create memorable stays.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful well kept property. Clean comfortable room. Convenient walkable location.
Stayed 1 night in Nov 2023
Response from Brian on 8 Nov 2023
Dear Laura,Thank you for taking the time to share your feedback. It’s also great to hear that the cleanliness of your guest room and lobby area meets your expectation. Once again we appreciate the feedback and we hope to serve you again whenever our travels bring you back to Los Gatos.