Front of property

Reviews of The Crestview

2.5 out of 5
The Crestview
901 E. El Camino Real, Mountain View, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 310 out of 820 reviews" "
Rating 8 - Good. 295 out of 820 reviews" "
Rating 6 - Okay. 134 out of 820 reviews" "
Rating 4 - Poor. 59 out of 820 reviews" "
Rating 2 - Terrible. 22 out of 820 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
I’ve stayed at this place before! Room was clean and renovated. This time, my room was dirty. There was hair in the bathroom sink counter and hair in the shower. Also a dead spider. Additionally for check in - they were supposed to send a code so I can get through my room door. Didn’t get the message about my check in codes and contacted hotels.com to inquire.
Stayed 3 nights in Oct 2022

10/10 Excellent

Victoria

Stayed 1 night in Jul 2022

10/10 Excellent

Gali

Stayed 4 nights in Jun 2022

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked the self check-in. Self-parking was convenient. Room was clean. The bed was surprisingly comfortable. The only negative was the mini refrigerator never got cold.
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel has no staff in site. Our door didn't recognize the provided access codes, probably because the lock was broken. But with nobody on site and nobody responding to emails / calls we were stuck and couldn't enter the room. An exceptionally bad experience. Also, the gym has multiple fitness machines but only on treadmill was working.
Stayed 4 nights in Jun 2022

6/10 Okay

Wendell

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Smelled like fish. Although staff offered me for a room transfer but my clothes already stinkef
Stayed 1 night in May 2022

8/10 Good

Philip

Stayed 3 nights in Apr 2022

10/10 Excellent

Derick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Lots of little things weren't great. The first code to the room didn't work and had to be reset. The tv remote didn't work when we arrived. There's no fan in the bathroom, so it remained steamy after showers. A light switch was broken, the tp holder wasn't properly attached to the wall, so tp slipped to the floor when used. Stairwell was full of trash the whole weekend. Overall, the stay was fine, despite these annoyances.
Stayed 2 nights in Apr 2022

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the self check in.
Stayed 1 night in Mar 2022

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2022

10/10 Excellent

Jerome

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice ancd well located
Stayed 4 nights in Jan 2022

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, wonderful staff!
Check in was smooth and staff was beyond friendly. Very clean and maids were professional and respectful.
Stayed 4 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will choose this hotel again!
Very nice staff and comfortable room.
Stayed 3 nights in Dec 2021

8/10 Good

Doo Jin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The chair was a bit uncomfortable as it pushed you forward, not easy to relax in that position. Other than that, we loved our stay. Thank you.
Stayed 14 nights in Dec 2021

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Easy check in for a quiet, comfortable night
Check in was online, room was very comfortable and surprisingly quiet, and the water pressure in the shower was great. Plenty of parking and extremely convenient location on El Camino with close access to 85.
Stayed 1 night in Dec 2021

10/10 Excellent

Kwok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, simple, value stay
This is a perfect place for me. Just clean and comfortable stay. There a workout area that I did not use. Business center which is closed due to Covid. But just simple in/out a place to sleep and rest. Comfortable beds, roomy with frig and microwave. Don't need fancy lobbies, meals onsite, etc. A good value stay. Easy walk to a number of local eateries. I would stay again since I'll be visiting this area regularly.
Stayed 3 nights in Dec 2021

8/10 Good

Hyunchul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

4/10 Poor

Alexandria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Clean
The hotel had many hairs on and in between the sheets and all over the room. Even after changing rooms hairs were still found.
Stayed 4 nights in Nov 2021

10/10 Excellent

Aye

Stayed 3 nights in Nov 2021

10/10 Excellent

Hyunchul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This a great place to stay, check is was easy and fast. Your given your check in instructions through email and or text. The hotel was accommodating to my request for early check in. Very quiet especially at night, with the exception of some traffic noise but not too bad. Rooms are very spacious clean, beds are on the firm side but comfy
Stayed 1 night in Nov 2021

6/10 Okay

Soo

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
No registration
There is no registration in front and there was Kumon class there. Lots of confusion for first timer there.
Stayed 1 night in Nov 2021

10/10 Excellent

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time staying at a hotel that does not have a regular Front Desk staff and housekeeping. You get all your check in info like RM number, entry code to the building . Pretty much checked in with my phone through message with a virtual -not so virtual employee. She was very nice and helpful. The hotel is great, clean quiet and very spacious. Guest laundry available, free parking and wifi… is okay . Great location near near freeway Hyw’s 280,101,85,237 are all very close by. Plenty of shopping and eating near by. Micro and fridge in RM and coffee keurig . Very much recommend especially for those who just want to get in . Nothing was needed from me upon arrival. I received from check in instructions on my phone and enjoyed my stay, will definitely come back.
Stayed 1 night in Nov 2021

8/10 Good

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Affordable Boutique Hotel
I wish I had the option of giving this comfortable boutique hotel a 9.0 rating! It exceeded my expectations by far. I wound up staying for 4 nights and found it really pleasant. The room was very spacious and modern at 300 SF. The location on El Camino was perfect between Stanford and San Jose, near many great restaurants. Easy freeway access. The price was far below what you'd pay elsewhere in that area, even when I added an extra night at the last minute. I asked for a quiet 3rd floor room, which request was honored. The bed was very comfy. There's plenty of free parking. The keyless entry with a code worked flawlessly. You have to realize that this is not a full-service hotel. If you want housekeeping, there's an extra charge. There's no front desk, but one very helpful person in an office from 7:00 a.m.-11:00 p.m. The rooms could use a few more "frills" like more than one bar of soap, extra coffee, or a disposable plastic lining for the ice bucket. I had to make creative use of the shower cap instead! You can get extra supplies from the office, however, when it's open. One concern is that the front door is left open until 11:00 p.m., which allows anyone to walk in unchecked. Since a code is needed for the room or late entry anyway, why not just keep the doors locked at all times? Overall, I highly recommend this comfortable and affordable hotel in the heart of everything. It would be my first choice in the area for my next stay!
Stayed 3 nights in Oct 2021

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Andy on 26 Oct 2021
Thank you so much for a perfect rating.

10/10 Excellent

Lawrence

Liked: Staff & service, amenities, property conditions & facilities
Close to my destination. Clean quiet accommodations. Reasonably priced.
Stayed 1 night in Oct 2021

8/10 Good

kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet
Stayed 2 nights in Oct 2021

6/10 Okay

Bert

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
This hotel does not come with housekeeping. You need to request it 24h in advance & costs an extra $20. Not very convenient & this wasn't clear while making the reservation. The ironing board was broken and one of the light bulbs was out. The room was very clean.
Stayed 2 nights in Oct 2021

10/10 Excellent

Betty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Andy on 4 Oct 2021
Thank you for a great review

6/10 Okay

Jeanette

Liked: Room comfort
Disliked: Property conditions & facilities
Hotel experience
It’s a good hotel if you are not trying to spend lots of money. When I got there it looked like it wasn’t even cleaned properly. The bed was not made. The sheets were randomly placed throughout the room. There was trash can bags. There was a used soap. I did like the AC it worked amazing. The windows also provided a lot of good light. I also liked how the sink area was outside of restroom so one can get ready while the other showers etc.
Stayed 1 night in Oct 2021

10/10 Excellent

ANTHONY, VANCOUVER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Sep 2021
Response from Andy on 29 Sept 2021
Thank you for your rating

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This place was beautiful! Very clean and modern. Wish there were a front desk with an employee present, anyone could walk in off the street and take an elevator up to the rooms. Employee presence would make a guest feel more secure.
Stayed 1 night in Sep 2021
Response from Andy on 25 Sept 2021
Thank you for your feed back. Just as a reassurance all the doors are locked and require a pin code to enter the building and we do have people on the property at all times to keep an eye,

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Andy on 17 Sept 2021
Thank you very much for a great rating.

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine.
Stayed 2 nights in Sep 2021
Response from Andy on 14 Sept 2021
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern Feel
It was great! Modern and clean!
Stayed 3 nights in Aug 2021
Response from Andy on 10 Sept 2021
Thank you very much for such a positive review.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
Very nice hotel - room was nicely decorated, spacious, quiet and clean. Staff was extremely accommodating, professional, and courteous.
Stayed 3 nights in Aug 2021
Response from Andy on 8 Sept 2021
Thank you for such a wonderful review.

6/10 Okay

matthew

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
They wanted to charge extra for a room clean which should be included free of charge, no checkin area, no breakfast no coffee in the morning nothing It was just very average and the price was high for average
Stayed 2 nights in Aug 2021
Response from Andy on 5 Sept 2021
Sorry for not meeting your expectations, But we do have all are amenities and what we provide on the time of making the reservation. Thank you

10/10 Excellent

Jacob

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Andy on 1 Sept 2021
Thank you so much for staying with us and your rating .

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!!!
This is the second time I’ve stayed at this hotel for a near-by concert I was attending and I cannot say enough great things about it!! Excellent service! Great location! VERY clean! I’m definitely a repeat customer and I always recommend this hotel to anyone I know that it looking for a place to stay in the area
Stayed 1 night in Aug 2021
Response from Andy on 29 Aug 2021
Thank you for taking the time to leave such a great review .

6/10 Okay

Adam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Yeuk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean. Location is convenient, walking distance to grocery store and restaurants. Rooms are decently sized.
Stayed 5 nights in Aug 2021
Response from Andy on 9 Aug 2021
Thank you for taking the time and giving us your positive feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Convenient
Stayed 3 nights in Jul 2021
Response from Andy on 3 Aug 2021
Thank you for your feedback.

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jul 2021
Response from Andy on 2 Aug 2021
Thank you very much for your great rating. We are glad you enjoyed your stay with us.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Didn’t read all the fine print and didn’t realize there was no one to check you in. I was lost and confused at first but then a customer rep popped out of a secret door and asked if I needed help. She asked if I received an email with door code and instructions, I had not, that’s why I was kind of lost. After all of that I finally checked into my room and was happy with it. Clean, comfortable, and quiet. Would stay again for sure, I really liked the USB ports that were placed through out the room.
Stayed 1 night in Jul 2021
Response from Andy on 31 Jul 2021
Morning Thank you very much for your feedback. We apologize for the check in confusion, but we are happy to hear that you enjoyed your stay. Thank you

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021