Signature Suite, Multiple Beds, Kitchen

Reviews of Chase Suite Hotel Newark-Fremont

3.5 out of 5
Chase Suite Hotel Newark-Fremont
39150 Cedar Blvd, Newark, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 472 out of 1002 reviews" "
Rating 8 - Good. 267 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 68 out of 1002 reviews" "
Rating 2 - Terrible. 79 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Manolo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything are perfect and highly recommended
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Thank you Manolo for the wonderful review! Look forward to impressing you again soon. Take Care! :)

8/10 Good

James, Fremont

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quite property with nice food selection nearby
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you for staying us, James! See you next time.

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean. Staff was friendly and breakfast was great.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
Thank you Heather for the opportunity to serve you and your family! We are super excited you enjoyed our breakfast and your stay to rate us so highly. We look forward to seeing you again soon!

2/10 Terrible

Amanda

Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Thank you Amanda for the opportunity to serve you. Our sincere apologies for failing to meet your expectations. To get a better insight of our areas of opportunities, please update your review to reflect some details of your recent stay. We know and understand we are not perfect, which is why your feedback is vital to our success. We hope despite of your recent experience, you will provide us with another opportunity to serve you and your family. Take Care!

6/10 Okay

Pengjian, Long Grove

I think I will go to here next time
Stayed 2 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you Pengjian for staying with us! See you again soon.

8/10 Good

Erika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families.
Stayed 3 nights in Mar 2024
Response from General Manager on 3 Apr 2024
Thank you Erika for the wonderful rating! See you next time.

10/10 Excellent

Fernando

Stayed 1 night in Mar 2024
Response from General Manager on 17 Apr 2024
Thank you for the opportunity to serve you and your family, Fernando! See you next time.

10/10 Excellent

Kylie

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great room options and pricing, overall my family and I loved our stay here. Great location and the suite had everything we needed. Will definitely book here again if needed!!
Stayed 5 nights in Mar 2024
Response from General Manager on 25 Mar 2024
Thank you Kylie for the wonderful details of your recent stay! We are thrilled you and your family loved their stay. See you again soon!

10/10 Excellent

erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families to stay. Loved the breakfast options and the place was very quiet.
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Thank you Erika for staying with us and for the wonderful review! See you again soon.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient, the staff are very nice,and the service is excellent.
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Thank you Kelly for the great review! We look forward to impressing you again soon.

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large rooms. Close to shopping and restaurants. Free breakfast had more than just bagels and muffins—they had oatmeal, bacon, sausage, scrambled eggs.
Stayed 1 night in Feb 2024
Response from General Manager on 16 Mar 2024
Thank you Jeffrey for the wonderful review of your recent experience. We are happy reading you enjoyed our hot breakfast buffet! We look forward to serving you again soon. Take care!

2/10 Terrible

Ezequiel

Stayed 1 night in Mar 2024
Response from General Manager on 11 Mar 2024
Poor rating from a guest who partied, smoked in the room, disturbed the peace, and were evicted for failing to follow policy. This is an example of what we do not tolerate and make it known for all guests staying. We want to ensure everyone has a great stay and having disruptive guests that will interfere with your experience are kicked out. Take of our rooms, we will take care of you!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The lady that checked us in was awesome. I can’t remember her name but it starts with a T and she is Hawaiian. Very friendly
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Thank you Robert for staying with us and for giving Timina a nice shout out! We look forward to seeing you and your family again soon. Take care!

10/10 Excellent

Carmela Gale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on 25 Feb 2024
Thank you for the awesome rating. We hope to see you again soon!!

10/10 Excellent

David

Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from General Manager on 22 Feb 2024
Thank you for staying with us David! See you again soon.

10/10 Excellent

Costel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from General Manager on 15 Feb 2024
Thank you for the wonderful rating! See you again soon.

8/10 Good

Michael, SAN JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
arrived just before 4 for a 3 check in was told room not ready ready. Ok so when will be ready don know can you find out yea let me check this is front desk person. housekeeping comes up says she thinks its clean after back and forth, housekeeping and front desk back and forth i wasn't included still time room would be ready.Now im pissed no answer and no room 3 story hotel 3 cars in the parking no one in sight i ask what's the problem give me a room front desk gal says im almost sold out tonight.i say no problem give me a clean room and someone else can take mine ...if you get it clean. i just ignored and acted like i wasn't standing right there. i left came back 30 minutes later and checked in no apology no nothing.staff was worthless hotel was fine.
Stayed 1 night in Jan 2024
Response from General Manager on 3 Feb 2024
Thank you Michael for staying with us. Very confused with your review because none of things mentioned made sense for us. Checked in on a Sunday when we have plenty of rooms, we are only 2 floors (not 3), checked in by a male associate (Not gal). It seems your experience you described was for a different hotel. Either way, we definitely appreciate the opportunity to serve you and we can only hope the hotel you actual reviewed gets their act together! See you next time.

10/10 Excellent

Eric

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The furniture in the room could be more comfortable.
Stayed 1 night in Jan 2024
Response from General Manager on 3 Feb 2024
Thank you Eric for the wonderful review and for staying with us. See you next time!

10/10 Excellent

Ramona

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how the rooms were spacious and had a full kitchen. Staff were friendly and helpful. Breakfast was amazing.
Stayed 4 nights in Jan 2024
Response from General Manager on 30 Jan 2024
Thank you Ramona for the wonderful review of your most recent stay and for giving our Hot Breakfast Buffet a good shout out! We look forward to impressing you and your family again in the near future. Take care!

6/10 Okay

Iman

Stayed 2 nights in Jan 2024
Response from Chase Suite Hotel Newark on 23 Jan 2024
Thank you Iman for staying with us. It seems we fell short in meeting your expectations and we can only improve our service by learning more about what we could have done to earn a better rating. We appreciate your business and hoping for an opportunity to serve you again in the future. Take care!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Hotel is great! Condition was excellent.. service was great.. the only thing I could say negative was that the bed was a little too stiff.. overall I would still stay again! I would say 9.5/10
Stayed 1 night in Jan 2024
Response from General Manager on 8 Jan 2024
Thank you Carlos for staying with us and for the great review! See you again soon.

10/10 Excellent

salvador

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great stay
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Thank you Salvador for the great rating and review! Glad you enjoyed everything regarding your recent experience. See you again soon!

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 4 Jan 2024
Thank you for staying with us Eileen! See you next time.

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here many times over the years and they keep doing little things each year to make my stay a little bit better.
Stayed 2 nights in Dec 2023
Response from General Manager on 4 Jan 2024
Thank you Kyle for making us your favorite hotel in the East Bay! Our favorite part of our day is reading examples of a great experience. Thank you for also noticing the changes! See you again soon. Take care!

10/10 Excellent

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 4 Jan 2024
Thank you Terrance for staying with us! See you again soon.

10/10 Excellent

Radwanul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from General Manager on 30 Dec 2023
Thank you for the amazing rating and for staying with us. See you again soon. Happy New Year!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go to destination often. Always stay at this hotel
Stayed 3 nights in Dec 2023
Response from Chase Suite Hotel on 22 Dec 2023
Thank you Debra for the great rating and for allowing us to be your favorite hotel. See you again soon! Happy Holidays

10/10 Excellent

Munzer

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chase Suite Hotel Newark on 22 Dec 2023
Thank you for staying with us Munzer! See you again soon. Happy Holidays!

6/10 Okay

Julian

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 17 Dec 2023
Thank you for staying with us Julian! Seems we could have done better and apologize for not fully meeting your expectations. Your feedback is crucial to our success and it would be highly appreciated if you shared a little more details of what we could have done to earn a better rating. We hope to see you and your family again. Happy Holidays!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 17 Dec 2023
Thank you for staying with us Matthew! Happy Holidays.

10/10 Excellent

Akiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 17 Dec 2023
Thank you for the review and for staying with us, Akiko! See you next time.

2/10 Terrible

Carlos

Disliked: Property conditions & facilities
Because the bedroom and the
Stayed 1 night in Dec 2023
Response from General Manager on 12 Dec 2023
Thank you Carlos for staying with us. Our sincere apologies for failing to meet your expectations. Your feedback is crucial to the development of our team and kindly request you update your review or email us directly any details that may have affected your experience. We hope this stay does not shy you away from giving us another opportunity to change your perception of our hotel. We wish you and your family Happy Holidays from all of our team!

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Bed
Clean, quiet, and a comfortable bed.
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Thank you for the great review and for staying with us! See you again soon. Happy Holidays!

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Thank you for the great rating Rich! See you next time. Happy Holidays!

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 5 Dec 2023
Thank you for staying with us! See you again soon, Gabriel. Happy Holidays!

10/10 Excellent

Augusto, Hollister

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on 3 Dec 2023
Thank you for staying with us for the Holidays. See you again soon!

10/10 Excellent

fabiola

Stayed 2 nights in Nov 2023
Response from General Manager on 17 Dec 2023
Thank you for staying with us, Fabiola! See you next time.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointed
Emailed ahead of time advising of mobility issues and when we arrived we were given a room around the block from the parking lot and had to walk a ways to our room. Next day had surgery and when we came back, the hotel van was parked in the handicap spot which made it even further a walk after surgery. Really nice room but not ver6 considerate of a person with mobility issues.
Stayed 2 nights in Nov 2023
Response from Chase Suite Hotel on 29 Nov 2023
Thank you for choosing to stay with us. Our sincere apologies for failing to meet your expectations in regards to the location of the room. There is only one area of the hotel that have rooms specifically for guests who have mobility issues and the City of Newark does issue tickets to all vehicles parked in handicapped spots without the proper identification. We suspect the van was parked in a spot that may have been more convenient for you, but not in a handicapped spot, hence why we were not ticketed. Your feedback and comfort is vital to our success and will share your experience with our Front Office Team to ensure all requests are properly communicated. It seems you still loved the room and hope we are able to see you again soon! Take care and Happy Holidays.

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is an older hotel but it is in a good shape. The advantage for me is the complete kitchen in the suite. Good location with shops and restaurants in walking distance.
Stayed 8 nights in Nov 2023
Response from General Manager on 22 Nov 2023
Thank you Thomas for staying with us! We are delighted you loved our room amenities, location of our hotel, and your overall experience. Your feedback is vital to the success of our team and appreciate the shout out! We look forward to seeing you again soon. Happy Holidays from Chase Suite Hotel!

10/10 Excellent

Samantha

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my family close to the civic center clean everything we needed in the room dishes ect.. will definitely stay again when in the area. Great price as well.
Stayed 2 nights in Nov 2023
Response from Chase Suite Hotel on 22 Nov 2023
Thank you for choosing to stay with us and for the amazing rating! Delighted to see you loved our location, amenities, and your experience. Look forward to impressing you again soon!

8/10 Good

Seohyeon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on 7 Nov 2023
Thank you for staying with us! See you again soon.

4/10 Poor

Iman

Disliked: Staff & service
Nosy next door. Tv in the room didnt have any sound
Stayed 3 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you Iman for staying with us. Our sincere apologies for the noisy neighbors and tv issues. Your feedback is vital to the success of our team and will share your review with our respected department heads to make the necessary corrections. We hope this experience does not shy you away from staying with us again in the near future and look forward to welcoming you and your family again soon! Happy Halloween!

10/10 Excellent

Shelia F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for the great rating and for staying with us Shelia!

10/10 Excellent

Bitan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Oct 2023
Response from General Manager on 31 Oct 2023
Thank you for staying with us and for the great rating! See you next time.

10/10 Excellent

Dario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chase Suite Hotel Newark on 24 Oct 2023
Thank you Dario for staying with us and for the great review! See you next time.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Chase Suite Hotel Newark on 24 Oct 2023
Thank you for the amazing review and for staying with us! Look forward to impressing you again soon.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy another place! This one is mine
Best place I have ever stayed!
Stayed 1 night in Oct 2023
Response from Chase Suite Hotel Newark on 24 Oct 2023
Thank you for the great shout out! Love the title. It was a pleasure serving you. See you again soon!

6/10 Okay

Gary

Liked: Room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on 11 Oct 2023
Thank you Gary for staying with us. Our sincere apologies for not meeting and/or exceeding your expectations on your recent stay. We hope you will consider us again in the near future to earn a better rating. Have a great weekend and hope to see you next time!

8/10 Good

Darlene Faith

i like that it has good places to have a snack/meal however the aircon is loud!!!
Stayed 1 night in Oct 2023
Response from Chase Suite Hotel Newark on 24 Oct 2023
Thank you Darlene for staying with us! See you again soon.

10/10 Excellent

Katie, Kasson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe, easy parking.
Stayed 2 nights in Oct 2023
Response from General Manager on 11 Oct 2023
Thank you Katie for staying with us. Look forward to seeing you again soon!